Wonderful experience w Todd. It's a comforting feeling when you sense a vendor respects your home…read more The work was very well done with ZERO clean up on my end afterwards. I had three flights of stairs done, a large area rug cleaned, and a high-end upholstered chair treated. I was pleased with the results.

I called for an emergency red wine spill, technician was knowledgeable and customer service was…read moreexcellent.

Renovation Pros got the job done in a timely manner. Our house looks like new! We would recommend…read morethem to anyone.

Great service from the very start of leak water damage and working through mitigation and…read morerestoration rebuild. Highly recommended!!!

Thank you for helping us with our remodel. Friendly group…read moreof people and got the job done! I would definitely hire them again for our next remodel.

At this point, I honestly feel like there is very little effort being put into completing my home…read moreproperly. If I were to break down everything that was originally discussed, what I was given the option to select, and what has actually been done, I have a hard time understanding why I wasn't simply allowed to make the choices that I originally wanted. From the beginning, I was given options regarding the flooring, cabinets, and countertops. When I asked whether the living room, hallway, and back room could have the same flooring, I was initially told that it would be fine. I was also given options for the kitchen cabinets and countertops. I selected the Maple Oakwood cabinets, and the picture I was shown had black marble-style countertops. To be clear, they were black--not dark gray, charcoal gray, or midnight gray. They looked similar to the countertops currently in the kitchen, but they were specifically black. As the project progressed, the living room was left with the existing vinyl flooring, just different styles, while the hallway, back room, and third room were completed with the same flooring. Yet different from The living room. The back room originally had carpet, but instead of installing carpet, the flooring was changed to match the hallway and other room. I am actually very happy with how that flooring looks, and I have no issue with it. What I do not understand is why, after allowing the flooring to be changed in those areas, I was then told that the living room could not have the same flooring because they had to follow what my policy approved and could not create a mismatch. From my perspective, there is already a mismatch because the living room was left with vinyl while the surrounding areas were given The same flooring. If the decision was going to be based strictly on what the policy approved, then I don't understand why I was originally given options and allowed to make selections regarding these materials. I simply wanted the same flooring extended into the living room so the home would have a consistent appearance. This entire process has been extremely frustrating. I have tried to be patient and cooperative throughout the project, even when after I had came home to check the improvement in my home and come to find out that somebody was rubbishing through my room and my personal belongings. After everybody was well informed not to go into the back room to the right on top of them, not only covering my living room camera, but turned off all my camera system and unplugging them. But the way everything has been handled has left me highly disappointed. At this point, this has been one of the worst customer service experiences I have ever encountered.

Bobby and his team are amazing. They are clean organized and extremely professional. I did not need…read moreto handle one thing nor did I need to lift a finger. Bobby took care of everything. What a wonderful experience and great people to work with.

I scheduled an appointment with whom I'm assuming is the owner of MVB to come to my home on a…read moreFriday evening to review my needs and provide a quote. He asked me to send my information, which I did, and told me he would text or call with an ETA after leaving his previous job that day. Unfortunately, Friday evening came and went with no call, text, or show. I understand that things can come up, so I waited a few days to see if he would follow up or apologize and attempt to reschedule, but it's now been three days with no communication. I was disappointed by the lack of follow-through and professionalism, especially from the owner. Clear communication is important to me when hiring a service provider.

I can't think of anything more stressful than coming back from a catastrophic fire in your home…read more The first thing you might realize is that your insurance company is not on your side. Potential contractors show up, and many of them are disturbingly excited by your disaster. You may begin to wonder who you can trust. You can trust Team 1. Marshall and his team have decades of experience. Like every house, there were things in ours that are unusual, and because of his experience, Marshall went nose to nose with the adjuster to make sure we received everything that was due us. The difference between what the insurance company offered and what Team 1 helped them understand they needed to cover was already worth thousands of dollars before the work even began. You are going to face decision fatigue if you have to rebuild your home. What type of faucet? What finish? Paint? Appliances? One day I was on the phone with Team 1's design team for most of an afternoon. I hung up and collapsed, they carried on with another client as far as I know. We had some pretty clear ideas of what we wanted when the job was done, and it meant extra work for both of us. Kristi took our requests in stride, and more importantly let us know when what we were thinking about was not wise. She offered alternatives that made sense, and if we still wanted what we wanted, she helped make it happen. They were clear, frequent communicators in a process that took over a year. Things are going to go sideways sometimes, things no one anticipated are going to blow up. Team 1's experience minimized these inevitable events, and they were gracious and patient when we struggled to understand. At one point, the pandemic made it nearly impossible to source something very important to our satisfaction. In a meeting where I think I went full Karen, Marshall kept his cool, and, even though he didn't have to, they fixed it for us. Team 1 has old school integrity and customer service. You will not do better. During the final walkthrough our fatigue was showing. We noticed every tiny little thing. They wrote it all down, touched it all up. There was even a problem we discovered after move-in that no one anticipated - it was unclear if it was related to the claim. Marshall had his guy go look at it. He explained the process and alternatives if the problem turned out to be extensive, and when it was minor, he went ahead and had his guy fix it for us. The house is beautifully restored. TLDR: These guys are old school awesome.

run!!!!!!do not do business with this company i repeat do not!!!!! this company takes advantage of…read morepeople in a situation where you really don't know what to do..but i'm here to tell you do not go with this company.. our family house burned down christmas eve and they showed up sold us a dream when we was at the low of lows they milk your insurance for every penny and leave you stressed, sick from mold and a migraine that doesn't go way.. if this sounds good to you then give them a call ....they hire day labor workers that do what ever and then when it breaks down they send the same no skilled workers from homedepot to fix it hopefully... they received over 500 thousand for repairs and all this happened within 3months of us moving in mind you we was out of our home for almost 2 years and this was our welcome home present and guess what this are falling apart while i'm writing this review....

The CEO is a very nice person. He takes care of any issues of their work and any problem you may…read morehave. God will bless his business.

Very disappointing experience. Communication and project management were poor throughout the…read morerepairs. I was told the project would be completed on Friday, only to later discover unfinished areas, including open holes in the bathroom wall. I was then told certain work was not covered by insurance, but no one contacted me beforehand to explain this or give me the opportunity to approve the additional cost. I should not have to discover unfinished work after being told the job would be completed. Based on my experience, I cannot recommend O R Construction.

One word description: PHENOMENAL! Andre is professional, pleasant, on time and he went above and…read morebeyond. He cares!

After discovering a water leak on a Sunday and calling 3 or 4 restoration companies, Matt was the…read morefirst one to answer or call back immediately. He was at our house within an hour and a half and spent at least an hour looking at everything and patiently answering all of our questions. He had his crew out the next day to begin demo. Once insurance approved the repairs, they got started right away and didn't stop working until it was done, and our house looks great. We've had a couple restoration jobs in the past and no other company was as careful and did such a good job separating the demo space from the rest of the house. They were even able to spare our granite countertops and cabinets in the kitchen. Matt responded within minutes to all of our texts and answered all of our questions (and there were a lot). After the repairs were done, they put back all of our furniture and thoroughly cleaned our house. I highly recommend if you need restoration or general home improvement. We would definitely use them again.

NEGOTIATE YOUR QOUTE. BE VERY CAREFL. If you are reaching this company, YOUR ARE MAKING A VERY VERY…read morePOOR DECISION. They promise everything will be managed from insurance funds and charge high prices. Be careful with Alfonso, they seem very friendly and accommodating and since you don't have any clue on the damage, every thing is done so fast and the bill spikes up. They were referred by TURNKEY PLUMBING. DO YOUR HOMEWORK. ITS YOUR HARD EARNED MONEY.

BE CAREFUL. AC got installed yesterday and it is already BROKEN. We live in Santee with bedrooms on…read moretop floor. Day of planned installation, family emergency w our tech, we understood, no problem. Day 2, they can't do it because a hole needs to be cut and area isn't perfectly even. They leave equipment blocking my access to park in garage and take off. We contact fiancés friend who owns HVAC Co in another state who says these are common issues; there's no reason they can't do both. I ask them to come back, offer "a little extra if needed" for time/supplies. They return day 3 but can't finish that day - no mention of extra $$ they'll charge. Tech returns alone day 4, wraps up installation, adds Freon several times and tests system. Leaves with ac working, yay, but job isn't done. Leaves equipment neater this time in garage, and old unit now sits blocking side entrance which leads to front door. Day 5, first morning of comfort and restful night - we're thankful. I receive a bill w/ an extra $1200 (for the hole and shimmy job) and asked to pay in full NOW. New and old water heater (already paid for/replaced) both still sitting on garage floor, loose wires sticking out from the installed unit, the old unit and wood pellet still blocking gate, fiberglass and dust left for us to clean up. We negotiate the hefty surprise $1200 charge to half and I pay in full, hesitantly. Same evening - freon puddle from new unit discovered when ac stopped blowing cold air. We do not trust this company but have no choice but to wait for repair. But hey - they're PAID IN FULL! I'll gladly update if they make it right, but at this point, I'd steer clear if given a do-over with choosing the company. Update Day 6: Techs came back and repaired the leak, retested the system and took the equipment. Everything is working. Update: it's been a few weeks. The AC works which is great! BUT they're not completely finished and seem to have disappeared....We paid their plumber up front for reinstallation of the water heater and he hasn't returned 3 calls/messages. The unit is still sitting in the garage. We're out about 4 hundreds dollars and ..... crickets. We will be filing a report with the BBB as the company is MIA.

After my first review serv pro reached out to me to find a resolution to my concerns. They did a…read moregreat job at listening to me and we were able to come to an agreement. They're employees we great and they really do want to help you. My biggest suggestion is to ask as many questions as you can and make sure there is clear communication. It's already upsetting that you have to use them in the first place because your house flooded or was damaged, just make sure you are clearly understanding the process of everything and really educate yourself.

I can't rave enough about this company. I have used them twice and both times they arrived quickly…read more They took the time to explain things to me, and guide me through the whole insurance process as it is a nightmare. They did a great job drying up the water damage and even reconstruction aspect. I would highly recommend them!

We had a sewage blockage that caused our downstairs to flood late at night. I called Rosa first…read morething in the morning and her and Andrew were able to come quickly and have everything torn out and fans drying same day. They helped guide me through the process of dealing with insurance and making sure I knew everything I needed to provide for our claim, even providing a detailed rebuild estimate for the adjuster. In the process, we had them upgrade our bathrooms shower too, since everything was already torn out anyway. The remodels were absolutely beautiful and we couldn't be happier!

We hired Grammatico after we experienced a water flood in our home, they definitely took the stress…read moreout of our mess. Communication was great and when they give you an estimated date of completion, it is right! Unlike some construction companies we've dealt with in the past that go months beyond estimated date of completion! All of her workers were fantastic, nothing but great things to say about Grammatico!