Thank you for your response. I also want to clarify a few things. I already paid for the annual…read moremaintenance, which includes the technician's time, experience, and diagnosis that's exactly what the maintenance fee is for. On our phone call yesterday, you mentioned you didn't feel like bringing the filters I already paid for because of my review. And even though your technician didn't finish the maintenance service, I've decided to leave things as they are. But I absolutely would not recommend your business to anyone else. When you called me, it wasn't about making things right, it was simply: take down the review, I'll take my part back, and we go our separate ways. And now in your response here, you're saying you'll "always be here if I need assistance in the future"? That just feels insincere. Also, you mention that the value comes from training and experience to know what's wrong and why. Again, that's what the annual maintenance fee covers, which I already paid. Your technician told me the part wasn't working and that he couldn't finish. There was no breakdown. I was simply told the part cost $325. That is not transparency. (The part is $15 on amazon for anyone reading this, do your own research). I stand by my review so that future customers can make informed decisions, just like I would want for myself.

Choosing Advanced Heating & Air Conditioning to replace both of our HVAC systems turned out to be…read moreone of the best decisions we've made for our home's comfort. From the very first call, the experience exuded professionalism and genuine care for our needs. Danny arrived punctually for the estimate, quickly assessing our older system's shortcomings and listening carefully to the issues we'd been having. His deep technical knowledge was evident in the questions he asked and the clear explanations he provided. More importantly, Danny's friendly demeanor and straightforward honesty immediately inspired confidence. When the estimate arrived, it was fair and competitive, and after gathering several quotes from other companies, I confirmed that Advanced Heating & Air Conditioning was offering the best value without compromising on quality. Throughout the weeks leading up to installation, Danny remained responsive and available to answer every follow-up question I could throw at him. I had several questions about thermostats and what options we had; he not only answered these questions but also helped ensure we ended up with new thermostats that we were 100% happy with. That level of accessibility is rare in this industry, and it made the entire planning process smooth and stress-free. It felt as though we were in true partnership, with Danny and his team committed to delivering exactly what we needed. On the day of the final walkthrough, Ryan and Matthew showed up right on schedule. They took the time to review every aspect of the upcoming installation, pointing out where potential drainage challenges might arise given our home's layout. Their thorough approach and willingness to explain things in everyday language put our minds at ease. When Ryan assured us that these concerns would be fully addressed (rather than brushed aside) I knew we were in capable hands. The installation itself spanned two intense days, and Kyle, Ron, and the rest of the crew (apologies for not remembering all of your names) went above and beyond to ensure the job was done right. On day one, they worked tirelessly into the late afternoon heat to get at least one of the units up and running so that my wife, our three kids, and I would have cool air that very same night. Walking into a comfortably chilled house after a typical sweltering summer evening was an absolute relief. Day two brought the same level of dedication and attention to detail. Every vent was tested, every connection double-checked, and the old equipment was hauled away without a trace. The technicians treated our home with respect, carefully protecting floors and cleaning up before leaving. In the end, Advanced Heating & Air Conditioning delivered outstanding workmanship at a price that still surprises me in retrospect. Their professionalism, depth of experience, and genuine concern for our family's comfort set them apart from any other company I considered. I cannot recommend them highly enough to anyone seeking top-notch HVAC service and installation. Thank you from my family to everyone at Advanced Heating & Air Conditioning for making our home cool, safe, and worry-free.

I rarely leave feedback, but this deserves to be said. Ken from Integrity Air Heating and Cooling…read morewent above and beyond. He arrived on time, was extremely professional, and still very personable. He inspected my heating system thoroughly and explained everything step by step in a way that was easy to understand. He made sure my system was safe, running well, and free of issues. He even changed my filters and took the time to answer every question. Good service is hard to find these days, but Ken reminded me that there are still people who take pride in doing quality work. Thank you, Ken -- I truly appreciate it!

Joshua and Elijah provided exceptional service during our air conditioning tune-up. They were…read moreprofessional, thorough, and took the time to explain their recommendations. The before and after photos were a great touch, and my husband and I were impressed with the quality of work. Integrity air even provided us with military discount and we were happy and satisfied for the price we paid. Joshua and Elijah went above and beyond our expectations. Will definitely know who to trust in the coming years.

Huge shoutout to Tyler K for the excellent HVAC service! From the moment he arrived, he was…read moreprofessional, friendly, and clearly knew his craft. He took the time to explain what was going on with our system in a way that was easy to understand, and he made sure everything was running perfectly before leaving. It's rare to find someone who combines technical expertise with such great customer care. If you ever need HVAC service, I highly recommend asking specifically for Tyler K. You'll be in great hands!

We encountered 24 Hour Express because of a problem with our faucet of all things, they were prompt…read moreand fixed the problem rapidly with complete repair expertise. The technician, Javier, was very helpful and down to earth. He was a really professional with vast knowledge of plumbing. I was very impressed with the service and would retain this company again.

I highly recommend Butler Heating & Air for any HVAC maintenance or repair. James was very…read moreprofessional and transparent with his work. He explained everything he was doing from start to finish, his evaluation and repair process was excellent and he helped me understand what I needed fixed and why. I am definitely going to be calling Butler Heating & Air for all of my future maintenance and repairs.

James and his team came in and were very efficient with the ac unit testing and service. James took…read morethe time to walk through all test results and recommendations for our unit. They also took the time to rewrap the insulation for a much cleaner and well kept look. I would highly recommend.

I just had my HVAC replaced today. Josimar and Jeremiah were on time. Professional, Courteous, and…read morevery clean. They let me know step by step what they were doing throughout the entire process. Answered all my questions and gave me tips for care of my new equipment. Job well done. Thanks Guys Jim Beck

I had service tech Dale out to service my ac that wasn't working. He discovered my ac was beyond…read morerepair. I appreciated his hard work trying to get it running. He asked his supervisor Tim to come over and quote a new system. After going over options with Tim we decided a new system would be better than fixing our 18 year old one. The install wanting today and we are extremly happy with the crew that installed it and how well our home is cooling. Great service great people super polite. 5 stars all the way.

Welkin is one of the best experiences a homeowner can have with a contractor. Tracy's experience…read moreat troubleshooting HVAC system is expert level. Great communication and awesome customer service. I will definitely use Welkin again. I strongly recommend Welkin for all your HVAC needs.

When it comes to hiring any repair man whether it's plumbing, electrical or HVAC, you kind of hope…read morethey're honest, transparent and not trying to up sell you. Let me tell you, Tracy and Welkin Heating and Air are what you would want in a service/repair person. Honest, reliable and professional. Their prices are very reasonable and he showed up exactly when he said he would. How often does that happen? I highly recommend them for all your HVAC needs.

Sylvestre came out for my semi-annual A/C maintenance. He was polite, very professional and…read moreknowlegeable about the equipment. He did a thorough inspection and cleaning, offering advice on how to keep it running well. He replaced the filter and checked out the entire system. This is the second time I have requested Sylvestre, and will continue to do so in the future. Thanks for everything Sylvestre, I will see you in November for the furnace tune-up. Donny T.

I completely lost trust with this company. I had an…read moreappointment for heater maintenance not too long ago. The technician stated everything was running okay except for the blower wheel. He said that it is completely dirty and needed immediate attention to be cleaned or else my system will not run correctly. I was given a quote and he asked if I wanted it done the same day. He did not show any pictures or anything to support his reasoning. I declined the service because I got a new system less than a year ago. I got a second opinion from a different company. The technician took out the blower wheel, took it out and showed it to me. It was not dirty just a few specks of dust. That was all! It was not in a condition where it was dirty and required immediate attention as stated from the tech from this company. This is very upsetting because the fact that the technician lied and just wanted to take advantage of making money. Do your research and hire a reliable and honest business!

Cameron did an excellent job. The kind of work we expect to come from We Care. He also found that…read morewe had a bad air gap and a leaking, rusty garbage disposal which needed to be replaced due to his thoroughness. He was transparent and showed us a video of the additional hidden problems we had. We were very appreciative of the work that he did and we would recommend him and We Care to any of our family and friends as well!

I had we care come check my a/c and heater i was one of there customers that had a service contract…read morewith them they sent one of there technicians he came out of my attic were it's located to inform me that I need a new system $20k plus he new I couldn't go up the ladder I had just got out of the Hospitol he sent pictures of supposedly my system I called another a/c heater company who inspected my unit he said my unit was like new be ware of (we care plumbing )

Edwin was great! I'm impressed by his friendliness and professionalism. We just got a much needed…read moreassessment and signed up for the tune up membership. He explained everything very well. We are scheduling another appointment to get our coil replaced. I'm super happy and relieved to know our hvac problems will be taken care of professionally from here on out. Thank you for the peace of mind :)

a few months ago I needed to replace the furnace. Called ProFlo because of past experience. They…read moreshowed up when expected and finished the job in one day. The system has operated superbly since then. I was especially impresses with Graham (from Nashville). Soon I will be installing a new Master bath toilet and will probably call them for that, as well as new faucets in the Master Bath area. These are not the cheapest guys but the job they do is excellent. That said, I signed up for a yearly twice a year maintenance visit, and their office does not do a great job of following up or letting the customer know what is going on or when they would like to come out. Next maintenance should be around October. Use 'em they do a good job. Not sure about their maintenance program.

Update to owner's reply (screenshot attached): At no point…read morein my review did I claim the damage was major or minor. That is for the insurance adjuster to determine, not the business owner. The invoice shows the correct filter size was marked as installed, yet two undersized filters were actually used -- one of which was sucked into the unit. That isn't a "mistake," it's negligence. Posting this so the record stays accurate and you stay aware of negligence and blaming the consumer.

Five star service for Todd! After more than a few AC techs coming out to diagnose and suggest…read morerepairs or a brand new AC compressor unit Todd came out and properly communicated and educated and fixed the issue. his pricing was reasonable and work was completed timely within the day worked out so well that I hired him to come look at another AC unit that sounded old and needed work done but after some Education, he insisted the unit was working fine. It was just old. Did not charge me anything or even try to come up with any repairs, Todd thank you so much for your honesty. We will definitely be using you in the future and recommending to our friends and family.