I recently had some water damage at my house and after checking out some reviews of different companies online,decided to call 5 Star Restoration for help. They did an amazing job remodeling my kitchen and installing new floors. The quality of their work was top-notch, and it feels like I have a brand-new home. What really stood out to me was how friendly and helpful everyone was. Especially my estimator Jamey. He was not only very friendly and professional, but when we had a few problems down the line, he went above and beyond what he had to do to get those problems resolved. Erica was great at making sure I was in the loop with the insurance company and answering any questions and Brandon was a great worker who helped us with several different things that we requested. we couldn't be happier with the customer service of 5 Star. Their team was always on time and kept me updated every step of the way. If you're looking for a reliable and professional restoration company, I highly recommend 5 Star Restoration. They truly went above and beyond to fix my home and make it even better than before! read more

Called in today to see if this company could put the light fixture back up that they removed from a high ceiling with work that had been done about a month ago. Was met back by customer service rep with hostility, as I kept getting cut off. You'd think that after hiring a company & giving them business that everything would be put back how it was beforehand, instead we got met back with harshness & a condescending tone. Stating that putting lights back up is "out of their scope." She even went to say, "you haven't even paid for the work done yet", when we came into an agreement beforehand that I would be able to pay this off with a payment plan. They said they might have put it back up if we gave them the 2nd part of the job. Lol what a joke. read more

Time and time again, 5-Star Restoration has been there when we needed them. This level of work and the timeliness of it goes above and beyond quality and satisfaction. The Barkley Family, Junior, Casey and the rest of the team, please accept our sincerest gratitude. You have a customer in us for life. Your gesture provided us some relief, as we navigate some very confusing times. Simply put, thanks. read more

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Not 5 star , 10 stars! We have used this company so many times for different projects and water damage. I love how the communicate everything that needs to be done and why. read more

They came and helped after flood in our house. for a terrible situation they made it so much easier on us. They come in and take over. What a blessing. The ent staff is amazing. I would never call anyone else. read more

We had a pretty good kitchen flood from an refrigerator icemaker line. Water went under a wall, under cabinets and molding. Thought I was getting it dried out with box fans and towels. I called 5 Star to take moisture readings and found soaked toe kicks and cabinet supports. A lot of particle board and it acts like a sponge. 5 star removed the wet particle toe kick and put special under cabinet fans and a dehumidifier in place. It dried out in about four days. When dry 5 star came out and replaced the new toe kick and molding. Great communication with office staff and field staff. Highly recommend 5 Star and thier staff to anybody that has a in home water leak. Responsive and professional! read more

If you value your time, money, or home, I would advise against choosing this company. We were so grateful when we started the process speedily as we had a leak in our kitchen that ran under many cabinets- about a 20k job. The owner came over a Thanksgiving holiday weekend and we felt confident we chose a great company. However, once insurance monies came in, and we had the go for repairs, it was a different story. People began showing up whenever they pleased. I quickly realized I could not trust the people in charge to communicate effectively and I had to call and manage the protect more than I'd like. Painters came 3X because they didn't know wheat to paint , exterior had to be redone 2X, counters had had to be re caulked 3X, tile had to be regrouted 2X, AMONG MANY OTHER QUALITY OF WORK ISSUES. In addition to the work being sub par, they also sent multiple invoices with the wrong amount due, multiple times. Workers were late, didn't show up and of course we had to miss work, reschedule things and deal with these issues as they came. The person repairing tile also told me my grout was 20 years old when my home was built in 2016 and 7 years old. Of course when it was time to pay, they were super eager and uninterested in the finished product. When I felt we were due some sort of discount Matt Barkley offered us a Starbucks card, said it's not possible in the construction industry to give 100 percent and have the job done correctly in one try and said they could not do anything to make us happy or could offer us nothing to feel as if they appreciated us choosing them. This was ironic because he even came to see the mistakes and agreed they were not up to par and agreed if it was his home he wouldn't be content. To their positive, after MANY times coming back the end result was satisfactory. But, that delayed us about 1.5 months. (Initial drying started end of November, entire project ended mid March.) Save yourself time, effort, money, and choose a company who will make a customer for life out of you. This company dishonest, unorganized, and is is good at faking they care; they truly don't value your hard earned money, time, or home you've worked hard for. Save yourself the headache and go somewhere else. read more

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Five Star Restoration In Short: I would highly recommend Five Star Restoration for anyone needing a professional company to address Water Damage, Mold Remediation or Fire and Smoke Damage. During the final phase of our restoration I mentioned to a tile contractor how we had had such a positive outcome from a restoration company. There was total silence from the tile contractor. He then said, "We have never heard a customer who said anything positive about their experience with a restoration company. In fact, we have never felt comfortable working with a restoration company. You were very lucky. In fact, at no time in our experiences would a restoration company build you a temporary structure to keep your kitchen in order. Installing a temporary structure with supporting 2 x 2s to mount your countertop so you could continue to use your sink would be unheard of." That pretty much puts our experience in a nutshell. You need to read no further, you have the picture. The following is our story. Our Story: In late September 2022 we experienced a slab leak in the kitchen area of my home. I contacted a plumber and determined the source of the leak and fixed it. Not obvious to me was that water damage had occurred. The plumber suggested that I contact Five Star Restoration who evaluates the situation to determine the extent of the damage. Not having experienced a slab leak in my past I acted upon my plumber's recommendation and called Five Star. Within an hour we had the Five Star team at our doorstep with the necessary tools to survey the situation. Recommendations made and the work began. Five Star basically took what looked like a burdensome task and worked with us throughout the process from start to finish. We were like a baton in an Olympic relay race passed on from one team member to another as the team got us to the conclusion of the process. The following are the steps to that end. 1. The drying process with fans to dispel the water caused by the leak. 2. Removal of area damaged from 2x4s, dry wall, cabinets and flooring. 3. Provided structure for sink and countertop to temporarily keep us in use of our kitchen (I hadn't realized that a kitchen without a sink is NOT a kitchen). The crew made sure that we had a kitchen before the major repairs began. 4. An estimator began the process of putting together a "cost of repair" to return our kitchen to its original state and remove and replace damaged floor area (we have a continuous floor) to its original state. a. The estimate included ever part necessary to bring our home to its original state. b. We then introduced Five Star to our insurance adjuster and Five Star communicated with our insurance company for us from start to finish, totally. 5. We then met with the Supervisor of the project managers who sat down with us to determine what if anything we may wish to take on ourselves to incorporate upgrades to our original damaged cabinets and floors. a. As the story continues my wife had grasped the idea that, "You never want a serious crisis to go to waste." The result of which we took control of the cabinets and flooring by upgrading both and assuming the cost of the upgrades over the restoration as it had been. b. Adjustments were made to our contract to reflect our wishes and the restoration began. 6. We were assigned a Project manager who we worked with throughout the restoration making timely adjustments to timelines for various contractors to do the work needed to be completed. It did take longer than would have been required if we did not choose to do upgrades, the results were outstanding. During the process I inadvertently caused water to flow freely from the water line from wall to refrigerator when the job was nearly complete. Five Star however came to my rescue with those heavy-duty fans, filled my hallway with strategically placed airflow and saved me from additional water damage as a result of my dastardly deed. No complaining just good customer support. Our home was restored by the first of February. The People: throughout our association with the Five Star team and their contract workers we observed a great deal of respect and support from all we came in contact with. They individually explained their duties and responsibilities fully to ensure a positive outcome. A very professional and focused team was our experience. The following were positive contributors met in order during our restoration as the baton was passed from team member to team member, Daniel Ochoa, Director of Mitigation Services Tony Vasquez, Mitigation Tech (great guy, saved me from my water mishap) Ramiro Avalos, Mitigation Tech Kevin Gray, General Manager Erica Henderson, Estimator Sandy Barkley, Office Administrator Paula Castorena, Repairs Coordinator Matt Barkley, Repairs Production Manager Junior Bernal, Project Manager Tyler Mann, Mitigation Tech and the trade workers from Five Star Restoration Thanks Five Star Restoration for a job well done. You saved me and my read more

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TL;DR I am a crabby old guy and 5 Star made me extremely happy with my kitchen. I'm a guy that has been around the trades. Over the last half a century I have gathered enough knowledge of construction to be extremely annoying to anyone I hire. 5 Star not only had patience with me throughout the entire process, they made me feel part of the process. I had a leak behind my cabinets from a previous owner's remodel. I called Canyon Lake Plumbing and they referred me to 5 Star. When Matt and Junior came to my house the first time, I was very defensive. Being from "back east", Californian is not my native language so I was both worried to offend and worried about being misunderstood. But from beginning to end, Matt and Junior made me feel understood. Things went wrong. As they always do. No construction project is perfect, but what differentiates good from great is the way the company deals with it. 5 Star is a great company. Fast, reliable, and responsible. I would text Junior with an issue and he would tell me that he had already planned for it and gave me the day it would be taken care of. The staff is incredible. From the guys that came for the remediation to Brandon coming in and making sure everything is done, they were not only professional but extremely nice and patient. After the remediation, a representative came by. He was super nice and interested in the project. He went through a little of the process that I was about to embark on and made me feel ok about the project. I found out later that it was one of the owners. That is some great attention to detail. That kind of service was delivered not only from 5 start but every person outside their organization they called in. I met Gary and his son Craig that would be making my cabinets. We decided on Faith Electric, and Walter was so nice and understanding. For more info, please see my post on Faith Electric . I was terrified that to make my kitchen look modern and nice, it would be too expensive. We did have some money from the insurance company, but I wanted to make sure that we had enough for a couple nice upgrades. Matt was fantastic. He gave us a detailed estimate and explained the flow for the next month or so. In hindsight, what they did was worth so much more. They made me feel like they were supplying quality AND value. If you have gotten this far, you really need to pick up the phone and call 5 Star. They are reliable, responsive and most of all honest. read more

Five Star Restoration - We are extremely happy with the outcome! - Damage Restoration Near Me - Murrieta, California

Five Star Restoration was amazing to work with when we had water damage from our water heater failing. They came out within 24 hours to assess the damage and start drying out the affected areas. They have been helpful through the entire process of filing an insurance claim and completing the work. They really eased our stress. We highly recommend them and would use them again in a heartbeat. read more

Five Star Restoration saved the day again! I've had to use them twice in 12 months due to 2 different drain pipe cracks in the walls of my 22 year old home. Luckily this latest drain pipe crack didn't cause as much damage as the last one in Jan 2023 (see my previous review). They came out the same day I called. I requested Tyler as he was the estimator I worked with last time and they got him out within a few hours of my call. Danny was my dry out guy and was great! You truly can't go wrong with this company. The first time they dealt with my insurance and it was seamless and this time I paid out of pocket as it was smaller and I didn't want another claim. Both times it was a breeze working with them. Highly recommend them! read more

Five Star Restoration - They tent up the area, so you don't have to worry about any additional mess and I believe it helps dry the wood faster. - Damage Restoration Near Me - Murrieta, California

Challenging time in my life but they were there, took care of everything, and got the job done. That meant the world to me.

When my house flooded I didn't know who to turn to. So glad I found 5 Star Restoration. They came out immediately and Tony and Junior were always in communication with me and were there to answer all of my questions. They coordinated with my homeowners insurance and took care of everything. The work and repairs were done professionally and look great. Very happy with my experience. I highly recommend them. read more

Five Star recently remodeled both of our bathrooms due to a leak. From the moment I picked up the phone and spoke with Tyler, I knew we were in good hands. Dealing with an insurance claim can be stressful but they made it a lot less stressful! Erica came out quickly, got the quote into our insurance, and was there to answer all our questions. Matt and Junior then took over from there and were our main point of contact. Both of these gentlemen were always a call or text away. Junior was our project manager and he was very professional. He made sure our remodel went smoothly from start to finish. Sandy in accounting is also so kind! The entire team at Five Star was wonderful to work with. We love our new bathrooms they are beautiful thanks to the Team at Five Star. Would 100% recomend this company and will call them again with any future remodels. read more

I don't really like writing reviews, but I wanted to help these guys. I cant say enough about them, this is the second time I have used them for a bad water leak that required ripping out lots of flooring, walls, etc. Tyler, was on the job fast and harassed my insurances company to give us the approval to demo; Erica had to do the same dance to get the reconstruction started. Finally Jr. managed to restoration and got it done quick. It took my insurance company 3 months to process this claim (not kidding, 3 months for @Safeco to handle a water leak) and 5-star took 10 days start to finish. Communication is promote and convenient on their text line. I have them on speed-dial now. read more

If you desire quality work and someone who takes responsibility for shoddy craftsmanship, do not call this company. Avoid them at all cost. They reinstalled the inside of my drawer face UPSIDE DOWN! This is the worse work I have ever had done at my home. It is truly shameful that they make statements that they have no intention on delivering. In the end, you got it, ignored my responses to them. DO NOT USE THEM! read more

I would highly recommend using five star restoration for any of your jobs. I had a water leak underneath my kitchen sink in my island and had a immense amount of damage. plumber Thomas from Peterson plumbing fixed the leak and the same day 5Star was out, assessing damage and coming up with a plan from Taylor to Ericka and Sandra in the office, made a smooth transition to going into reconstruction, they are all in one business from restoration to rebuild Junior. My project manager. Junior is very trustworthy knowledgeable and has an overall great gift of customer service. His communication on when and how things were going to be done was absolutely fantastic. Junior was always available for any questions I had and there were a lot he reached out to me via text or phone Call and kept me in the loop during entire process. Junior himself deserves a five star rating for having to deal with me. To say I am over highly satisfied with the job they did is understatement, I have other plans to do other household improvements and I will be using them for all of them that I need. It is hard to find trustworthy communicators contractors in this world. read more

Five Star Restoration - Start of my nightmare - Damage Restoration Near Me - Murrieta, California

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Tony Vazqueq from Five Star responded to my call late last Friday afternoon (5/31)..He had a quote for me by 9 pm that evening and arrived on Sunday morning with fans and dehumidifiers. On Monday he came with Daniel and George and they further assessed the damage (flooring, baseboard and some walls) from a leaky water pipe). They followed the leak and tore up all the damaged materials. The water damage was substantial. They were very respectful of all the furniture and belongings that had to be moved and covered. Tony checked each day to see how the drying out process was proceeding. Today (6/6), everything is now dry and they removed all their equipment and protective coverings. I'm now ready to work with their department that takes care of flooring. I can't praise them enough. I give Five Star 10 stars for service, quality and value. Thank you Tony for making a very stressful situation as good as it could possibly be. Milly H. Murrieta, CA read more

Erica has such a great attitude on the phone. Her calm demeanor will help alliviate any stresses and she really works hard for the customers benifit. read more

Highly recommend Five Star Restoration. Intergity, hard working, works with homeowner insurance and provides honest assessments ... they recovered a badly flooded home with professional expertise! read more

I would never recommend 5 Star to someone! 5 Star Restoration took a year to restore my 950 square foot condo, and it still isn't completed! I was out of my condo for 5 months over Thanksgiving and Christmas and New Year's Eve waiting for 5 Star to work on my condo. I finally had to tell them that my insurance company would not pay for anymore housing, and that they had to finish the repairs. From what my neighbors say and from what I saw, they didn't work on my condo until the week before I came home. Then, the work was still not done. Beware of lies! I was told at one point that my cabinets were repaired and they weren't. The had just shoved the old ones back into my kitchen and tried to hide the fact by making a few minor repairs. I had to have them redo my cabinets multiple times because they lied. Even now my cabinet doors do not close all the way. As for the paint job, what a disaster! They painted my whole condo in semi gloss even after I specifically told them that I did not want it! After repainting my condo several times, they got sloppy and painted over nails and picture frame hangers and curtain rod brackets and the cord concealer for my tv cord!! Un real! What's more, the person who installed my brand new sink, threw away all of the accessories with the box. 5 Star still hasn't replaced them all!! Currently I am waiting for 5 Star to fix the cabinets and finish their job! I didn't hear from anyone again this week even though I was told that I was on "the list."! I have even paid all of the invoices except for the $1,000 that gets paid when the job is finished. I am very unhappy with 5 star, and I would never recommend them to someone else! read more

Five Star Restoration - Cabinet doors do not close all the way. - Damage Restoration Near Me - Murrieta, California

You guys were amazing , fast efficient & communicative couldn't of asked for a better experience . Def 6 star service The whole team from start to finish was so pleasant To work with id 10/10 recommend to anybody who needs the best restoration company in Temecula Murrieta area. read more

Five Star Restoration is a fantastic company that does an incredible job. I am an active local realtor and have recommended them numerous times to my clients and every one of them has had glowing reports about the job they did. Five Star truly cares about their clients and takes excellent care of them. Erica Henderson in particular is very responsive and caring and I know that my clients are in excellent hands with her and the company. I give Five Star five stars! read more

Of course this is a 5 star company! Our project manager Erica from the beginning was absolutely amazing. Very organized and professional in every way possible. She was very communicative and knowledgeable about fire damage and walked us through every step so far. I will edit my review and upload photos once the job has been completed so far I am very happy and enjoy working with them. read more

Danile & Danny were efficient in assessing the water damage. The staff was very kind in understanding and working with me (insurance or no insurance). Alberto & Kyle were professional and attentive to all of my concerns. Overall my experience with this company was great! Thank you Five Star Restoration. read more

They came out on September 9th, and never saw them again. My kitchen was torn apart and still is. They said they would come out multiple Times and nobody has shown up still. We decided to contract with a professional company and were able to upgrade our whole kitchen. Thankful we didn't stick with them and keep waiting for them to do the job. read more

Every so often when I am impressed with a business or an employee I like to get on here and recognize them and the company they work for. Daniel Ochoa is the man! Five Star Restoration is a thriving company due to their knowledge in what they do and how they carry themselves. These people are so professional, understanding and kind... This would be the second time that I have used them and have written a review before on them, but their work ethics and professionalism needs to be appreciated and recognized. Thank you for excelling in all that you do, makes my life easier and calm. read more

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They went out on a water claim and there was further issues. They committed to paying for the plumber to fix the issue that they caused but did not and didn't respond to several calls and emails. Very disappointed. read more

Service, Quality and Value is all in the name for good reason! Five Star Restoration is by far one of the most honest and professional companies I have come across in the Riverside county area. Fast and efficient, easy to talk to, listened to all of my concerns and gave me the appropriate feedback for my specific project without breaking the bank. I had the pleasure of working with two separate teams, Tyler for mold and drywall removal and Junior for drywall repair. I hit the jackpot, both teams exceeded my expectations, and Junior's team flawlessly finished in a few hours, which expedited the start of my follow on project. Five Star Restoration has gained a loyal customer! read more

The work was amazing. My bathroom came out so beautiful. They even came back and fixed something that we messed up. There was some communication issues like they were supposed to give a follow up call to confirm when they were coming out and would forget and then someone would just show up at our house unannounced. There was also a little confusion with accounting with them not giving us credit for items we purchased ourselves so they were trying to charge more than they should have and the lady Sandy was a bit rude about it but Jr., Ceaser and the other lady, Erica were all great and we got everything sorted. I would recommend them and will be using them again for another bathroom remodel in the near future. read more

A big thank you to Albert and Danny, Mitigation Technicians of Five Star Restoration. Albert and Danny did a great job containing our house from contaminants when they had to cut through our ceiling to remove wet dry wall after the big storm in December. This was very important due to serious lung problems. I recommend them highly because you will appreciate that they are very responsive, friendly and knowledgeable. Not only did they complete the work in a timely manner but came back daily to check and adjust the equipment. They also provided the paperwork to make the insurance process go smoothly. read more

If I can leave, absolutely no stars, I would leave no stars. I am leaving a review for those who are trying to do their research before going with a company. I did give them a second chance before choosing to go with a different company, and I completely regret my decision. I was utterly disappointed. To start off I am extremely thankful that I was able to meet Jr who did a wonderful job for the most part. Please anyone who is reading this do not go with this company. They are terrible and I mean a I truly horrible. My original project manager was fired due to the fact he was a horrible person, trying to swindle people out of their money. Things that were supposed to be covered by insurance he tried convincing me to go pick up. Matt tried to reassure me that this project manager had good intentions and told me I was wrong and it's just a miss understanding. In the end with him being fired obviously I was not wrong and it wasn't even my complaint that got him fired their was a list of complaints. This job took more than a half a year for Two very small restrooms. Jr did end up, stepping in which I wanted to give him a shot but as far as his workers, it was completely half assed and rushed. I was trying to be understanding that they wanted to finish the job because it was taking forever due to changing of staff, but do not rush if you are going to ruin everything. While they were rushing they ended up, installing my angle, stop incorrectly and damaged the brand new vanity that was just installed as seen in the picture. Not only was the vanity damaged water was falling from my upstairs bathroom to my downstairs. Bathroom damaging absolutely all the work they had just finished doing. They're finished project of my restrooms, there is bubbles everywhere and chunky spots due to the fact again rushing. They painted on almost every fixture that they installed. Not to mention painted on my window shutters which are not cheap. Out of professionalism they should've done it right the first time so they would not have to go back over again and again, which is what they have been doing this whole time. This company is completely not professional seem to nice at the start. The name five star should resonate, but it does not. Coincidentally a family member as well went with this company and chose the smarter path to not work with them ended up, firing them for the very purpose I was about to which was the first project manager. Again they do have a handful of good workers such as Erica and Jr, but past that absolutely horrid. Be smart second chances aren't always the smartest choice when it comes to your house your foundation that you are going to be living in and pay for. read more

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Our house flooded after a plumbing break, and to ensure that we did not develop a mold problem, we were referred to Five Star Restoration. We contacted a very friendly, Sandy, at the office, and everything from there on was excellent! Five Star took care of everything with professionalism, integrity and efficiency! We had heard stories about other companies taking advantage of people like us, but Five Star approached the problem both adeptly and conservatively! This is an ethical company! Sandy, Nick, Alberto and Daniel were all warm, understanding and reassuring! The price for the job was fair and the work was done skillfully and cleanly! We would recommend them to any and all! Thank you Five Star! read more

5 stars for prompt response, respectful staff. 2 stars for $$$$$ charges. Be sure to monitor staff time on site, charges for jobs performed, etc. Be sure to get an estimate that you can compare with other companies. Would I use this outfit again? Absolutely, but I'll get a comparative estimate first! read more

Absolutely the best out there. I had storm damage to inside walls. Everything had to be torn out, cleaned and dried out. I called 4 other restoration companies --two recommended by my insurance company. Not one of them professional. I was told they would have someone return my call in a couple hours. . I was not called back for days. Five Star Restoration, came out and gave me a bid right away. They were friendly, Clean, and professional in every way. They were careful to take care of my home and explain the process. Their paperwork and processing with insurance company was fast. Highly recommended! read more

100% recommend this company. Im a 20 plus year fireman and when my hot water line busted in my wall from the water heater to the washer I wasn't home and my wife called me with two flooded rooms to the back of my house. Shout out to Canyon Hills Plumbing to recommend these guys. Thank you Jr. and Cesar and all involved to fix my house. Customer service above and beyond. I joked on the last day was hoping for another leak on the other side of the house. Good guys. read more

Tony and his crew did a great job. Tony was very helpful in answering any questions or concerns we had. Thank u so much!!

Had some water damage from an old hot water heater in my garage that had damaged some of the dry wall leading from the garage into the house. Tony came out right away from Fire Star Restoration and assessed the damage and explained the process of removing the impacted drywall and any insulation and also took readings to determine if water had infiltrated the inner walls of the house (which thankfully had not happened). Set up a plastic partition around the affected area and setup fans and a dehumidifier to dry out the area. Four days later measurements were taken and no further impact and the walls were dry, then the equipment and partition were removed. Just need to install new dry wall and will be ready for my replacement water heater to be installed. Fantastic service provided by Tony and his team. All of my questions and concerns were answered and Tony always gave me advanced notice of his arrival and was right on time. Will definitely use this company again, if any restoration work is needed in the future, thanks Five Star Restoration for the excellent service that was provided. read more

We were very pleased with Erica Henderson's services. She was extremely pleasant, friendly, helpful, and very patient in this process with us dealing with our home having water damage and the hard task of the restoration. We appreciate her willingness to go above and beyond her job duties. Her excellent communication skills and amazing knowledge of the task at hand. This allowed us to be fully informed every step of the way. We highly recommend her services to anyone who is dealing with the stress of home damage and restoration. read more

Five Star did an excellent job of managing our restoration after a toilet overflow. Junior Bernal was the project manager and he did an excellent job of ensuring the job went smoothly and following up with the work being done. The job was completed as scheduled. We were very pleased with Five Star and Junior read more