Renovation Pros they were professional and respectful and explained all my options when it came…read moredown fixing my water damage in my home ... thank you so much

We used Renovation Pros because they were a vendor who worked with our homeowners insurance. I…read morefigured that they have a working relationship with our insurance company, if there were any issues not initially found, the approval process would be quicker. Now I will say that the work done was satisfactory but the scheduling was not. We had a house fire and the repair/renovation 16 months. There were many weeks at a time where there was no activity at our house. We were staying in a rental house. The fire occurred at the end of September, 2023. Completion was scheduled for September 2024. we were notified that the September date would not be made and would have to be extended into October. We notified the landlord we would need to stay an extra month and was told "no problem" The same scenario happened in October. In November, we were informed that they would not be finished and would need to extend into December. The problem there was that they did not notify us soon enough so when we talked to the landlord, they already rented the house out to someone else. We ended up having to move into a hotel. When we asked to have our hotel expense reimbursed, our insurance company refused to. When we inquired as to why they will not reimburse us we were told that Renovation Pros said the delays were our fault. We are out several thousands of dollars of hotel expense and are still trying to recover that. That is very dishonest. We would not recommend this company at all.

Fraudulently over-charged me for services never performed then disappeared when I went to re-cupe…read morethe money I had already paid them. This outfit is operating under criminal intent and should be investigated by the police.

Thank you for helping us with our remodel. Friendly group…read moreof people and got the job done! I would definitely hire them again for our next remodel.

I scheduled an appointment with whom I'm assuming is the owner of MVB to come to my home on a…read moreFriday evening to review my needs and provide a quote. He asked me to send my information, which I did, and told me he would text or call with an ETA after leaving his previous job that day. Unfortunately, Friday evening came and went with no call, text, or show. I understand that things can come up, so I waited a few days to see if he would follow up or apologize and attempt to reschedule, but it's now been three days with no communication. I was disappointed by the lack of follow-through and professionalism, especially from the owner. Clear communication is important to me when hiring a service provider.

Bobby and his team are amazing. They are clean organized and extremely professional. I did not need…read moreto handle one thing nor did I need to lift a finger. Bobby took care of everything. What a wonderful experience and great people to work with.

I can't think of anything more stressful than coming back from a catastrophic fire in your home…read more The first thing you might realize is that your insurance company is not on your side. Potential contractors show up, and many of them are disturbingly excited by your disaster. You may begin to wonder who you can trust. You can trust Team 1. Marshall and his team have decades of experience. Like every house, there were things in ours that are unusual, and because of his experience, Marshall went nose to nose with the adjuster to make sure we received everything that was due us. The difference between what the insurance company offered and what Team 1 helped them understand they needed to cover was already worth thousands of dollars before the work even began. You are going to face decision fatigue if you have to rebuild your home. What type of faucet? What finish? Paint? Appliances? One day I was on the phone with Team 1's design team for most of an afternoon. I hung up and collapsed, they carried on with another client as far as I know. We had some pretty clear ideas of what we wanted when the job was done, and it meant extra work for both of us. Kristi took our requests in stride, and more importantly let us know when what we were thinking about was not wise. She offered alternatives that made sense, and if we still wanted what we wanted, she helped make it happen. They were clear, frequent communicators in a process that took over a year. Things are going to go sideways sometimes, things no one anticipated are going to blow up. Team 1's experience minimized these inevitable events, and they were gracious and patient when we struggled to understand. At one point, the pandemic made it nearly impossible to source something very important to our satisfaction. In a meeting where I think I went full Karen, Marshall kept his cool, and, even though he didn't have to, they fixed it for us. Team 1 has old school integrity and customer service. You will not do better. During the final walkthrough our fatigue was showing. We noticed every tiny little thing. They wrote it all down, touched it all up. There was even a problem we discovered after move-in that no one anticipated - it was unclear if it was related to the claim. Marshall had his guy go look at it. He explained the process and alternatives if the problem turned out to be extensive, and when it was minor, he went ahead and had his guy fix it for us. The house is beautifully restored. TLDR: These guys are old school awesome.

When we had an electrical fire in our garage, Team1 was there for us! During the 2 years of waiting…read morefor insurance and home construction, Team1 communicated and provided updates to us every week, and the work they did is wonderful. Our home looks absolutely amazing and we are so grateful that we were able to use them as our contractor.

OR Construction did an outstanding job on my project, completing the work efficiently and with a…read morehigh level of professionalism. The entire team was organized, thorough, and stayed on schedule, which made the process smooth from start to finish. What really stood out was their proactive communication with my insurance company. Unlike another contractor I used, who failed to follow up and left part of my claim unresolved, OR Construction took the initiative early on. That initial contact made a significant difference and was a key reason my claim was processed and paid so quickly. Their attention to detail, responsiveness, and commitment to doing things the right way set them apart. I would highly recommend OR Construction to anyone in need of reliable and professional construction services.

We had a flood that created quite the damage. Manny and his crew came right away. They assessed the…read moredamage, let us know what steps needed to be taken and communicated with us throughout the process. He came by the jobsite multiple times to make sure we understood what was going to happen next and what they were going to do the entire process. I definitely felt at ease throughout the entire process because there were no surprises. Communication GREAT and Service was exceptional. Can't say enough good things about this O R Construction.

I was referred to this company by a plumber. I gave Matt a call and he reassured me that he would…read moregive me an honest opinion on whether we needed our kitchen cabinets removed due to potential water damage. Initially, a remediation company had come out and told me I'd have to rip out the cabinets due to water damage. I wanted a second opinion, so that is why I reached out to Matt. It was a pleasure speaking with him, for he is very knowledgeable of water damage. Matt really calmed my nerves. Our appt time was 9AM, and about a couple minutes after, I see his car pull up. I love when people show up on time. I've had bad experiences in the past where I sit, look out the window, and just wait for someone to show up at the scheduled time. Matt showing up on time really impressed me. He looked at the areas where they may be damage, and didn't find any moisture detected. He couldn't guarantee that there wasn't some water damage to where a drain leak was, but reassured me that at least inside the cabinets, and on the drywall, there was no damage. He was patient in answering my many questions, and made me feel more at ease about the situation. He asked that I send pictures of what's behind the stucco, once the plumber cut into it to fix the pipe, and that he would then give me a recommendation on how to proceed from there. I joked and told him hopefully I won't need to use his services, but if the worst case scenario became a reality and I did need the cabinets removed and drywall replaced, I know Matt would be the first and only person I call.

"5 Stars! A. Andrews & Sons LLC is the best in the business. They were punctual, professional,…read morecommunication was prompt( Matthew is amazing) and delivered exceptional quality work paying attention to detail. We have hired them for several projects that included complete bathroom renovation and remodeling, water damage restoration/ plumbing repair, kitchen sink and water heater installation and more. The job site was cleaned up every single day, and the finished results exceeded our expectations. Highly recommend!" Hermia P

Excellent and professional. They were very prompt. Once the leak was located the took care of it…read moreworked very clean. Walked us through a few repair suggestion once we decided what we wanted to do they got to work. Stayed within the estimate. I would highly recommend them

NEGOTIATE YOUR QOUTE. BE VERY CAREFL. If you are reaching this company, YOUR ARE MAKING A VERY VERY…read morePOOR DECISION. They promise everything will be managed from insurance funds and charge high prices. Be careful with Alfonso, they seem very friendly and accommodating and since you don't have any clue on the damage, every thing is done so fast and the bill spikes up. They were referred by TURNKEY PLUMBING. DO YOUR HOMEWORK. ITS YOUR HARD EARNED MONEY.

After my first review serv pro reached out to me to find a resolution to my concerns. They did a…read moregreat job at listening to me and we were able to come to an agreement. They're employees we great and they really do want to help you. My biggest suggestion is to ask as many questions as you can and make sure there is clear communication. It's already upsetting that you have to use them in the first place because your house flooded or was damaged, just make sure you are clearly understanding the process of everything and really educate yourself.

I can't rave enough about this company. I have used them twice and both times they arrived quickly…read more They took the time to explain things to me, and guide me through the whole insurance process as it is a nightmare. They did a great job drying up the water damage and even reconstruction aspect. I would highly recommend them!