I scheduled an appointment with whom I'm assuming is the owner of MVB to come to my home on a Friday evening to review my needs and provide a quote. He asked me to send my information, which I did, and told me he would text or call with an ETA after leaving his previous job that day. Unfortunately, Friday evening came and went with no call, text, or show. I understand that things can come up, so I waited a few days to see if he would follow up or apologize and attempt to reschedule, but it's now been three days with no communication. I was disappointed by the lack of follow-through and professionalism, especially from the owner. Clear communication is important to me when hiring a service provider. read more

Bobby and his team are amazing. They are clean organized and extremely professional. I did not need to handle one thing nor did I need to lift a finger. Bobby took care of everything. What a wonderful experience and great people to work with. read more

MVB and Bobby were extremely helpful with a slab leak that I had in my kitchen. I have not worked with an insurance company before and had no idea of what to expect or what to say. Bobby helped coach me through the process of dealing with the insurance agents and made the process easy. Once his team started working on the restoration of my house, they were quick, efficient, and very friendly. read more

I moved to Menifee a year ago, 3 months after moving in we had a major water leak in our kitchen, after hours. I gave MVB a call and Bobby the owner came right out that night and handled the whole situation. They were all very kind and easy to work with and they took care of ALL the insurance chaos, which was absolutely amazing. Fast forward 4 months we had a major roof leak with the rains we had in March of 2020 and once again Bobby and his team were available to help us out. They professionally wrapped up all my heavy wood bedroom furniture and moved it to another room, he took out all the wet drywall/ carpet and setup their super, duper dehumidifiers. I definitely recommend this company 110%. You will not be disappointed. read more

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***DO NOT USE*** Promised high quality and delivered sub par craftsmanship. Did not live up to expectations. After large payment from insurance still insisted on a bill. Avoid at all costs! read more

MVB Flood and Restoration - Damage Restoration Near Me - Temecula, California

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Bobby was phenomenal! We had a plumber diagnose a slab leak so he called MVB out and I'm so glad he did. Bobby talked us through the entire process, checked on everything several times a day, and made sure everything was safe for my kids. They had packed us up and moved us faster than we could of dreamed possible. They also move the stuff back into the house after everything is done. But months later when we were unpacking our kitchen I was completely surprised with the care and detail in which they had wrapped our bakeware and everything that was breakable. (Also for these other reviews that are bogus, my insurance took a while to pay but all they did was ask me if I could check with my insurance to make sure they had everything they needed to process payment.) If we ever have a leak again we are definitely calling MVB again read more

I called this company after finding a water leak in my wall. My home insurance company tried to settle the leak with a phone evaluation! I was not happy about this. After calling a couple of restoration companies and plumbers, I was exasperated by the lack of urgency to look into this growing problem in my home. Bobby, the owner was wonderful! He was very responsive! Got right to work, took care of the problem, talked with my insurance company, and I was always well informed. Bobby's crew was very respectful and honest! ( I had heard horror stories of also being robbed blind by repair workers.) I am now blessed with a beautifully renovated Master Bath and Kitchen, due to the extensive water damage that I was unaware of. I strongly recommend Bobby of MVB Water Restoration and his team! read more

Bobby and staff were excellent. I found a leak in my house on a Sunday afternoon and they were there within an hour. The upstairs toilet had been leaking for sometime so they packed my house up and dried everything out. When the remodel was done they came back and put the furniture back in. Took a ton of trash for me and even moved a few large appliances to the curb for me as well as blowing out my garage. Thank you MVB I willl recommend to friends and family read more

MVB saved they day. My house flooded with raw sewage from the downstairs bathroom. I know eww. They had everything packed up and drying quickly. Then they came and unpacked my stuff and couldn't be nicer. I never had trouble getting a hold of them and they always responded quickly. I would highly recommend using their services if needed. read more

I had what I thought was a slab leak and Bobby was recommended by my plumber. He was very friendly, knowledgeable and helpful in helping me talk to my insurance. It turns out the issue was not a slab leak and I didnt need Bobby's services after all. He didnt charge me anything for the dehumidifyung he did and even paid the asbestos test bill that my insurance wouldn't pay for since I ended up not needing to tear down the wall. I didnt end up needing restoration services, but if I ever do I will be calling Bobby! read more

Bobby was recommended by our plumber when we discovered a slab leak on the home we had just purchased the month prior. He came out and explained the whole process to us and got fans set up and his team was out shortly to begin pulling out all of the flood damage. He communicated with our insurance and handled all of the billing through them, we didn't end up needing to pay Bobby a dime out of pocket because he received all payment directly from our insurance. He was very communicative in the process and was always one step ahead of insurance so that we knew what was coming next. We felt very comfortable throughout the whole process and would definitely hire MVB again. read more

MVB did an amazing job helping us on two occasions. The first time we had a flood in our kitchen and Bobby showed up within hours of our call and immediately went to work. Bobby also showed up to assist up in working with the insurance company and made the experience very simple. The second time we reached out to MVB, Bobby showed up within hours again and gave us 5 Star service. We had some bamboo flooring that was buckling due to moisture. Bobby came in and dried out the floor and the bamboo retuned back to normal. I highly recommend using MVB Flood and Restoration! read more

Bobby and his team were fantastic. This is a situation that the average person will go through hopefully only once in their lives and we were not experienced in what the process would entail. First off we had 2 national companies come out before we were referred to Bobby. Neither one ever called back or sent the report they promised. Bobby came the same day and scheduled the work when we could start. He was very fair with pricing and ended up only $300 over his lowest estimate after all was done. Regardless of the fair pricing it was his professionalism that stood out. We have a special needs adult daughter and Bobby was so nice to always work around her and always showed concern if the process was upsetting her. Bobby also went the extra mile to find the leak that ended up being a hole in our PEX line in the attic. Bobby is who you need to call if fire or water damage hits your home. read more

I have referred MVB flood restoration to several clients of mine, and all of my clients have had nothing but great things to say about this company. I also had a flood at my personal property and MVB took care of all of the water damage and dealing with the insurance company, so everything went flawless. I would highly recommend MVB to anyone who has any flood damage, mold remediation, or fire restoration needs. They are true professionals and will take care of you from start to finish. read more

Flood and restoration services are not the kind of company you think about, until you need it. Our family is thankful Bobby and his team walked us through the process and ensured our house got dried out properly. The team is super professional, proactive and patient. Their communication is also topnotch, which helped reduce some of our anxiety about the water damage. read more

Mr. Villasenor came in like a tornado and he acted like he cared about the emergency roof leak from the recent rains. He responded so quickly it was unbelievable. I did appreciate that! I trusted him and liked him because he seemed so honest, caring and likable - he even hugged me when he was leaving. He went into the attic and then indicated to us that our attic, near the leak, was littered with rat urine and feces and also that the insulation was soaked with water. He mentioned we needed to get started quickly because of potential mold. He mentioned several times that he wanted me to leave a google review, a yelp review and a Facebook review on the day of the initial visit. Keep in mind, none of the work had even been started. HOWEVER, we got a second opinion..... NONE OF THIS WAS TRUE. I am disappointed because he seemed honest and likable. Mr. Villasenor - this is not the way to treat seniors, it makes you look like an opportunist and who takes advantage of seniors in emergency situations. Wow... sad. read more

I used MVB for water damage restoration resulting from a leak in my hot water heater. I had water damage inside my garage and house. It was a mess! Bobby Villasenor was extremely helpful from the moment he arrived at my house. He explained the process from beginning to end and his crew was courteous and very careful with my house and belongings. Bobby also helped me navigate through the process of contacting the insurance company to file a claim and keeping detailed records. MVB was the one bright spot in what could have been a very difficult situation. I would recommend MVB to anyone including my own family and friends who have water damage/restoration needs. They did an awesome job!! Thanks again Bobby!! read more

Bobby is extremely knowledgeable. In terms of water damage you need somebody that is on it immediately. Him and his crew came in and identified/fixed the problem. In situations like this it gives you a sense of comfort knowing your contractors sense of urgency is just as high as yours. If water situations ever come again in the future... My wife and I know where to come. read more

After we had a pipe burst in our walls, Bobby and his MVB restoration team was referred to me by our plumber. I cant say enough good things about the work they conducted, the professionalism they showed, and the excellent advice they gave about the rebuilding process. Bobby (the owner) was very good at working with my insurance company and describing this entire process to me in a way that made sense. I would highly recommend his services. read more

These guys are the best. My kitchen flooded and MVB was at my house promptly. They took care in packing all my items in my kitchen and promptly started the dry out process. They were able to answer all of my questions in regards to what actions to take in the future and answered all my unexpected questions as they came up. They went above and beyond by explaining to my insurance adjuster the damage that occurred and the actions they took to fix them. I would highly recommend MVB for anyone. read more

These guys are vultures. They come in like they are superman to save the day, but they don't keep their word and keep asking for money. They tore up way more of my house and floor than necessary. They went around corners and uphill against gravity WAY past where any damage could have EVER been. Then, they want you to hire them to fix the extra work they created for themselves. They are pompous and arrogant once they have you with your house ripped part. The insurance did not cover all the damage and they were not competitive to fix it. They think they've got you by the ***** and want you to pay through the nose to fix it. I had to have my house in pieces for months while I found my own trust worthy contractor. read more