Francisco and his team were referred to me by a plumber, and I'm very glad they were. They showed up right away and got to work immediately. Throughout the process they were professional, courteous, and respectful of my time frame. What I appreciated most was their honesty. They didn't try to add on unnecessary work or upsell anything that wasn't needed. They were straightforward about what actually had to be done. Francisco even advocated on my behalf with the insurance company, which I really appreciated. Overall, it was a smooth experience and the quality of work and professionalism really stood out. I would definitely recommend Francisco and his team to anyone needing this type of service read more

Very professional and helpful. They helped me understand the steps to take. I would use them again. read more

Thank you so much Frank and his team for helping us deal with the hassle caused by a sudden shower valve burst. Frank stopped by very quickly when my plumber wasn't even finished with replacing new shower valve. He handled the communication with our insurance so we felt like we didn't really have to worry too much about the whole thing. His demo team is very nice and professional. Also very thoughtful and careful about not letting my cat out as I couldn't even lock him in for them to work. The house looked so clean and neat after they left. Appreciate all the help! Thank you so much again Frank and everyone that helped! read more

Pro Dry Flood Services - Damage Restoration Near Me

As mentioned by other posts, this is a scammer company. They come with a water detector and say there's moisture in the dry wall. Try to make an extensive unnecessary claim and ask to go through insurance. If you don't go through insurance, they'll still try to stick you with a several thousand dollar bill. We called a plumber who sent Frank from this company the same day within a couple of hours. The plumber we called definitely has a deal where they get a kick back from this company. They said only if we do the dry wall repair and mold treatment (none of which was ever confirmed to be present to begin with) that our tankless water heater would be replaced for free under warranty (10 years old). If we didn't do the treatment from this company, the water heater wouldn't be covered under warranty. Shady!! read more

Issac, and his team was very courteous and professional. Issac was very helpful in helping me filing a claim with my insurance company. He represented himself as my agent during the filing process, which worked out well. read more

Pro Dry was very helpful and responded quickly to my flooding issue. Their team is polite, knowledgeable, and pays close attention to details. It's clear they are professionals who can support you through the stressful experience of flooding. I always felt supported and received prompt answers to my questions. They are consistently accessible and eager to assist as much as possible. read more

Isaac with Pro Dry Flood Services did a great job managing my case. He handled submitting documentation and information to the insurance adjuster. Also, Isaac was instrumental in coordinating the process and ensuring the mitigation work was completed properly. He communicated effectively with the adjusters and vendors and was directly involved in the hands on mitigation work. Isaac is a valuable asset to Pro Dry Flood Services, and I highly recommend him to anyone dealing with water damage. His professionalism, knowledge, and dedication made a difficult situation much easier to handle. read more

Highly reliable. Francisco is very professional and he was upfront with what to expect and honest. His team are highly skilled and friendly. Highly recommended! read more

We had a major leak caused by a burst copper line inside our wall that ended up flooding our home. Frank from Pro Dry came out quickly and immediately put us at ease during a very stressful situation. He was incredibly knowledgeable and walked us through exactly what happened and what needed to be done. Frank handled the entire mitigation process from start to finish and made sure all the damages were properly taken care of. What we appreciated most was his communication, he kept us informed every step of the way and explained things clearly. On top of that, he worked directly with our insurance company, which was a huge relief since we were already overwhelmed. He was friendly, professional, and genuinely cared about helping us get everything back to normal. We couldn't have asked for a better experience during such a tough situation. Highly recommend Frank and Pro Dry to anyone dealing with water damage. read more

Giovanni is very professional and explains everything in detail before he does his job.

This company was amazing! They came out the morning after I called (for a non-emergency issue). They were on time and kept me informed about arrival times. The technician was Frank Campos. He was very diligent in his inspection. He answered every question and concern I had. He was very knowledgeable. But, most important to me, was no upsale for services I didn't need. Extremely honest! I would highly recommend Frank and this company! read more

Francisco was incredibly professional, efficient, and thorough. He turned a stressful situation into a seamless restoration. I highly recommend them for anyone needing expert help with water damage. Huge thanks to Pro Dry Flood Services and Francisco for saving the day! (: read more

After some extensive water damage to our kitchen + bathroom, our plumber recommended this company and they did not disappoint. Francisco was very professional and turned a money scare into basically a low cost refurbishing job for our house. He clearly answered any questions I had and was very reassuring. He also handled nearly all communications with our insurance to make sure we'd get the most out of our claim. Luis & Dylan were also very professional; they basically deconstructed our entire kitchen in a very short amount of time. They worked diligently and did their best to keep the noise low and to not interfere with our business about the house (a few of us work from home here!). Would absolutely recommend to anyone facing any water troubles in their home! read more

Francisco and his team were awesome. We had some water leakage from our upstairs bathroom. I was stressed out because of how much water there was but Franciso and his team assured me everything was going to get fix quick. They took care of everything. We didnt even have to stress on finding contractors to do the jobs, Francisco recommends some to us. It was honestly stress free because of them. They all were super professional, They were very clean when it came to demolition, And they all were very quick to respond to any of my questions when I called them. It is definitely worth hiring them. They are a great company! read more

Francisco helped me a lot and did a great job with helping me contact the insurance and everything to help mitigate my water damage. He was a great asset in everything that he did and he was always available when needed. If I had a question, he was awesome. read more

Pro Dry came to the rescue after a kitchen flood. Frank was my Project Manager. He was friendly and knowledgeable. I really appreciate that he walked me through the process. It was pretty quick and complete. Frank personally worked with my insurance because I was overwhelmed. I would definitely recommend Frank and Pro Dry again. read more

We had a slab leak and Isaac came out to the property on the recommendation of a plumber and did a great job in preparing us to deal with our insurance company and lining out everyone who needed to come in and complete the restoration of our home. I was extremely impressed with the communication and diligence he demonstrated throughout the entire process. He was reliable and transparent about everything. It definitely helped ease our anxiety about what we needed to deal with. They definitely managed everything with a high degree of professionalism. read more

Frank was very professional and helpful and explained clearly about the mitigation process and how to contact my insurance to file a claim for the water leak in our home. This was the first incident that occurred where we needed to file a claim and they were very thorough in taking pictures of the damage to our kitchen and floors and also set up a dehumidifier in the home to help prevent further damage. I would recommend their company to anyone who needs mitigation services when they have water damage to their home. read more

No one wants to have a water leak in their house, but if it happens, Pro Dry Flood Services is top notch. Francisco and his team were a class act. As the mitigation company for our water leak, Francisco was at our house expeditiously and immediately began the water dry out process. He also walked us through the entire process of what to expect. He also helped us file our insurance claim right away. The team he sent to pack up our house was efficient, professional yet very kind. The demo tech team, Isaac & Juan, were amazing. Not only were they amazing, they were so respectful, so kind and super professional.They were very strategic when demoing the flooring and the drywall in our bathroom and bedroom. Everything was super clean and neat. They left no mess at all. They taped up and created zipper doors so we could get to our closet and bathroom. Each time someone came out, they thoroughly explained the process and eased my mind. Without hesitation, I would highly recommend Francisco and Pro Dry Flood Services if you have any water damage. Francisco was always a phone call or text away. read more

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my family and I were put in contact with Pro Dry. We noticed a leak around 7pm and luckily Pro Dry with in an hour had someone out at our house doing a moisture test. Isaac who was the project manager was amazing and answered all of our questions and dealt with our insurance. The actual engineers Luis and Giovanni were so fast and made everything look so good! Highly recommend this company! I would give them 10 stars if I could! read more

Frank and his team did a good job with our house mitigation. The service is very fast. The team cleaned everything up thoroughly and The team is very patient with us. Frank answered all the questions we have patiently. read more

Francisco and his team went above and beyond for me. The day of the accident I asked my trusted plumber what to do and he referred me to Pro Dry. Francisco was at my house in less than an hour and spent the time it took to carefully inspect the water damage in my walls as well as my floors. He explained everything to me very thoroughly and with great care which alleviated a lot of the anxiety I was dealing with due to the unforeseen incident in my home. That same day before he left he already had a dehumidifier upstairs and downstairs to start extracting water from within my walls. Within the next couple of days he already had his team here completing the demo work within a day and a half to ready my home for repairs. Honestly, Francisco is a very trustworthy, stand up guy and he made me feel extremely comfortable and cared for throughout the entire process, even after Pro Dry's job was done. You can tell he and his team are highly experienced. It's definitely not a fun process when something like this happens to your home especially when dealing with the insurance company but Francisco and his team made dealing with the insurance adjuster a piece of cake, I barely had to deal with insurance, Pro Dry pretty much did everything for me. I highly recommend Pro Dry, especially Francisco. I couldn't have gotten through this process without him and his team at Pro Dry. read more

Frank C. with Pro Dry came to my rescue today and put all my worries at ease and now I know my house will be dried out and fixed the right way... read more

5 STARS! Frank and his guys are the best! I've used them twice and just called for a 3rd job. They are professional, respectful, and do great work. read more

If you value your home, don't let these people near it. We had water damage and we hired Pro Dry to conduct the mitigation work. They were here for a day, and the total bill was $23,000. Our insurance company had a third party audit the invoice and the audit drove to the true cost, which was $10k. Then, these people sent a "supplemental insurance bill" for an additional $947 which I am talking to my attorney about. They did a terrible job and then inflated the cost to beyond enormous. If you choose them, you deserve what is about to happen to you. read more

My wife and I are very thankful to Pro Dry Flood Services !!! We had a great experience with this mitigation company! Our upstairs bathroom shower pipes began to leak and water leaked through, toward the kitchen ceiling located right below the bathroom. Frank responded to our home and took care of business. He was punctual and very professional! Frank answered all our questions and made this stress full situation easier for my family. We truly recommend Pro Dry services for their honesty and reliability during this difficult time. read more

This team was amazing! They helped with everything even stuff I didn't know I needed. Francisco was helpful, easy the talk to, and accommodating. I am telling everyone to try them. It took the stress out of a bad situation. read more

Frank and his team were awesome. Very helpful. Timely service. Guided us through the process.

These guys said they finished remediation and that there was no mold in my walls. When the rebuild contractor took the drywall off that ProDry left (the un-scrubbed areas at the top of the photos) we found mold. They never air tested after and only spot checked plus they hit my insurance for 12+ thousand dollars. They were all very nice and friendly, but successful con men always are. If you want to get fucked over, give these guys a call. read more

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Provided excellent service! did a great job even let me do a payment plan. Francisco is a very professional and knowledgeable person I highly recommend this company. read more

Had a small water leak in restroom. Scam plumber Gennaro's Plumbing sent out Pro Dry and they completely demolished my whole restroom, they even cut the shear walls. My Insurance field adjuster stop by today and said they completely went overboard with their dryup process. I've been waiting for their report and testing for 7 days now after the demo was done. read more

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My water heater leaked and flooded the crawl space. Pro Dry was referred to us by the plumber who assisted us. We met with Francisco and he was very helpful during this very stressful time for us. He assessed the water damage. He assisted us with the paper work needed to be done. He is very quick and they have a system down on which services we would need to take care of the whole situation. He is responsive when you reach out to him and he takes care of the report needed by the insurance. I am grateful for his help and the team of Pro Dry. I definitely recommend them. read more

Frank came out to my house on a moment's notice. He spent a generous amount of time assessing the situation, helping to identify the cause, and estimating the repairs needed. I was in a very stressful situation, and his friendly, helpful dementia demenor and service made it easier. I would not hesitate to call him again. read more

I had a major water leak at my house. Francisco showed up very promptly and took control of a situation that was pretty overwhelming. I am so grateful the competence and courtesy of all those who then came to help....for the removal of all the wood flooring, cabinets and drywall, chemically treating the studs to prevent mold and then leaving a dehumidifier and fans to completely dry everything out....all that had to happen before restoration could begin. Pro Dry really knows what they are doing! read more

Called Pro Dry out to help with a flood I had in my home. My kitchen supply line broke and damaged my cabinets and flooring. They did a great job cleaning it up and removing the damaged areas. Francisco was the pm and he made this super easy for me. Strongly recommend him and Pro Dry! read more

Pro-active company that is client-minded. Very responsive and quick to resolve problems/issues. Francisco was our rep, and was great on work with. read more

very professional and strong ethics. friendly and so helpful. Frank Campis was excellent.

Rick had Jose and Luis come to my home and do demolition. They were very personable and professional. The work was started and finished in a timely manner. I wish I could give them 10 stars. They are well informed about the work do and made it simple to understand. Highly recommend ProDry and if you can get these three you will be blessed read more

Beware of this company. Pro Dry was sent by a plumber who said we had water damage from a toilet but said we could have the damage paid for by the home insurance company. The technician, Frank, used a hand-held device to confirm moisture. I was skeptical as the toilet only leaked once so I asked him to test the entire house. Not surprisingly, his device showed excessive moisture everywhere. He reluctantly admitted with a low water bill, the test may not be accurate and left. I was not given a quote or anything in writing. What was reported to the home warranty company, however, was the need for a full bathroom demo as there were broken tiles and excessive water damage. I called a local water mitigation company who confirmed no water leak existed. He demonstrated how hand-held water devices pick up moisture on the palm to give false readings. I called Pro Dry multiple times to ask for his report in writing to understand the differing results but never received it. The last few times I tried to reach them, the calls went directly to voicemail. When I turned off caller ID, the call went through, leading me to believe my number had been blocked. Overall, I feel I was part of an attempted scam or insurance fraud and have reported the plumber and this company to the BBB. FYI, the toilet has been repaired and no water damage was found. Big surprise. read more

The Pro Dry team was a bit of a mixed bag. The context: We needed their services during this unusually strong winter season of rain. They were referred to us by a plumber and came immediately, which was great. We were new to this whole process and they provided expertise that we needed. The dirty work: They were thorough in measuring the water damage to our interior walls and marked off the areas that required mitigation and repair. Once they got approval to proceed from the insurance company, they were fast to get in and make their repairs. HOWEVER, they did leave a mess in areas that you didn't initially notice. Debris of drywall, dust, and trash were found on the side of our fridge, on top of our cabinets, our kitchen lights were damage, and it was just not left in a clean state afterwards. The office work: Dealing with their project managers was a bit of a hit or miss as well. There were times when they were incredibly responsive and caring. Other times, there was confusion and short responses to our questions. It seemed like they were dependent on the homeowner to stay on top of the insurance company to get things moving. Even later, when the work was done and their mitigation payment was being settled, they used the threat of a lien to get the insurance company to move faster - without telling us or keeping us in the loop. As you can imagine, this was very upsetting and not great to hear. Summary: They did the work. Their service can benefit from a more customer-friendly approach and transparent communication. Not a bad experience but definitely could've been better. read more