My trailer has been in the service department for 14 of the last 24 months I have owned the trailer, (purchased 10/17/2021) didnt take delivery until 02/08/2022 for walk through items but nothing was done and trailker was just droped off again on 10/16/2023. Items of repairs, 1) Black and gray tanks wont drain, found plug from factory in the tank that was plugging the drain and the gray tanks had no drain connections. This repair was completed but now the drain handles are so hard to pull they will most likely break and the service writer tells me its not covered under warranty even though they did the work. 2) Trailer had an internal wiring failure so they had to run a new wire from the inverter/breaker box to the rear of the trailer but in the process damaged two of my bathroom vanity drawers to get access to the wiring harness and also damaged my fireplace by not installing any screws to hold it in place after access behind it so it fell out and slid all over the floor during travel but again, told it is not covered under warranty. 3) We have had a work order from our original walk through from the service tech stating there were dresser drawers out of alignment and not closing properly that needed fixing and when I pointed this out to the service writer he stated that he did not have a copy of that work order so I offered him a copy but all he could say was it is not covered under warranty. 4) Solar was wired incorrectly so it was not working at all so they supposedly rewired it but it is still not charging the batteries enough to just run the refrigerator as it is supposed to at the bare minimum. 5) Work order stated rear cabinet facing failure and hinge issue from day one and still not done over two years later. 6) Front cap of the trailer was damaged badly during transport from the factory but since the dealership did not catch it during inspection on their DAF report when it was delivered the manufacturer will not warranty the repair and the dealership wont correct it!! Every time these people work on my trailer it is filthy inside as they drag dirt and gravel inside and have damaged my floor. Last time it was picked up the Anderson hitch on the front was damaged due to running into the trailer with a forklift and took 3 months to get this part replaced. I have been constantly lied to, told what I wanted to hear, promised and denied repairs that were under warranty and damaged by their own service department. Numerous time I had told the service writer about an item that needed repair under warranty of which he never wrote down because he said Keystone didnt like more than 10 items on a warranty claim but promised would get looked at, which never did, then was told later this item wasn't covered under warranty. I have had 2 USB ports in the very rear of the trailer that haven worked since day one so I have had to put a claim in for this several times and was told every time they test it it is working fine and Jess states he has pictures showing its working but when I asked to see the photos all he showed me was a USB cord plugged in to the USB port but there was no photo of a device charging, are you kidding???? Tried to communicate with the service manager Joe Curland and was told whats in the past is in the past and that he was moving forward not looking in the past, excuse me? the last two years of terror is the past that has to be dealt with!!!! Tried to contact the general manager, which started communicating with me briefly then that completely stopped. Also tried several times to talk to someone at corporate with no return call either!!! These people are terrible, hands down!!!!! It has just been one thing after another. You would think after spending almost 80K on a trailer you could get better service from this company. At this point I will be finding a different service department to complete the repairs and expect Blue Dog/Blue Compass to compensate me for these repairs. Service writers name is Jess Hernandez, dont believe a word he says about anything or at least get everything in writing!!! read more
