I had purchased a Leer camper shell off Craigslist and it didn't match the color of my truck. I called Tom's Camperland and they said they would paint it for $400, and considering they were an authorized Leer dealer, I felt comfortable going with them. When I dropped the shell off, the man I was dealing with said there was no way they could do it for $400, however, if that's what we were quoted, they would have to honor it. When it came time to pay, he added on a $75 handling fee, which was never previously discussed (almost as if they were trying to make up for the low quote I was given). When I called originally to get the quote, I asked where they had their paint jobs done, the man beat around the bush and just said a local body shop. When I went to pick up the cap, I saw a Maaco truck dropping off all of the caps. Boy, let me tell you, it was definitely a Maaco paint job. There was chipping around all emblems and lights, the clear coat was missing in some areas, and the worst of it all, they never opened the windows to paint behind them. So, when I opened my windows, the original paint color stuck out like a sore thumb. I took it back up there to have them correct it, and even after the second paint job, I'm still unhappy. Another issue we had with them...I ordered keys, a locking harness, and a few other items for the shell the same day we dropped it off the first time. It took over 7 weeks for the keys to come in, and when I went to pick it up, the key didn't fit. The guy told me that I would have to buy a new lock assembly, and that this sometimes just happens. He told me would look into it and call me. This didn't make sense to me, so I started calling around, and I actually called a Leer distributor in CA, and they told me that Tom's Camperland ordered the wrong key to begin with. When I called Tom's back to tell them this, once again, he said he would look into it, and called me two days later with the correct key. If I hadn't have done my own research, I would have been stuck with a $100+ part that was unnecessary to begin with. Needless to say, after 7 different trips up there, at 12 miles/gallon, I never received as much as an apology let alone any compensation. Every time I called there, the man I dealt with seemed annoyed to hear from me, like I was inconveniencing him for HIS errors. To top it all off, I NEVER received a call anytime my parts were in or my cap was finished, I always had to call THEM to check on the status. Their customer service stinks! I'm not at all a complainer, but I've never had such a bad experience with any company. If I wanted a Maaco paint job, I would have called Maaco. read more

Easy to deal with! I am also an out of town customer who gave them a deposit after receiving an email quote from them on a trailer. When I arrived the trailer and deal ($4K less than anywhere else) were as promised. I was in and out with no hassles or attempts to bump the price. I am almost a year out from my purchase and have used their service department for a minor warranty fix and to add solar. Great service, maybe a little high price on the solar but they did a great install. read more

I was apprehensive about purchasing from Tom's as they have a reputation of being overpriced on their campers. I had been looking at several different campers from various manufacturers and finally decided to go back to my original choice of a Lance 650 as I have a half ton truck and am limited on options. After searching several dealers in and out of state, I reluctantly decided to give Tom's a try out of convenience. I have to admit, my predetermined opinion was incorrect. I worked with Mike McFadden from the beginning and he made sure my experience was pleasant and easy. The guys in the back were also a instrumental in ensuring I had a pleasant experience, from preparing my truck and camper. Danny was awesome as well. Would definitely recommend them for anyone looking to purchase a camper. Thanks again TC crew! read more

I purchased a lance 2295, new. I spent 3+ hours doing a predelivery insp. Only one big issue which is a Lance design issue, in my opinion. Allen and Andy did a good job addressing the fixes. They are good folks and thus far I have had few issues. The lance product is B very well made, and they had a great selection of other products. I'll buy again from the boys read more

Saw their website advertising a demo trailer at a lower price. We were told they had sold it. We found the exact trailer on the lot. Same vin number. They acted like they knew nothing about it. Little deceptive in our opinion. Would give zero if possible. Update: Maybe I was a little harsh. Received a response from Tom's pledging to resolve the confusion. Toms honored the advertised price. We ended up buying from the Surprise location. We are happy with the way everything worked out. read more

Great guys and treat customers well. Went the extra mile by taking care of some small fixes during a part install. My topper is now in perfect condition. read more

Friendly and knowledgable service. No sales pressure. Zach seemed to listen to my needs and recommended appropriate solutions. Explained features and benefits of products as they would relate to my needs. read more

Great experience buying our T&G camper. They weren't high pressure easy to deal with. We did have a discrepancy with a screen room that we bought with the camper. I was waiting to get the runaround but that never happened. Zack took care of the problem and rectified it quickly. They seem to be very honest. I would definitely recommend them. In fact we live south of Tucson and the RV dealers down here don't have a very good reputation therefore we bought our camper based on reviews that I've read on Yelp. read more

Toms Camperland's service is AMAZING! We went all the way out from San Diego to get our Aliner Ranger 12. There are two distributors in CA, but none provided the service that Toms did. The camper was on back order, Allen kept us up to date on the process. My husband drove out to get it he said that they service was great, and that they took their time and showed him how everything worked. We put our deposit down sight unseen and we got exactly what was promised. I highly recommend Toms to anyone and I will definitely use them again! Well worth the 6 hour drive. read more

I drove 6.5 hours to Tom's from Albuquerque after having had a super easy exchange with Brad on the phone. As soon as I arrived at Tom's I discovered that my ABQ UHaul folks had put the wrong wiring on with my hitch. Alas, in barely 15 minutes, my wiring was fixed with an adaptor and new hardware and what could have been a nightmare and a delay was quickly and graciously solved by their staff. No charge. Before I left, I got a thorough rundown of my t@g camper by Zach, and was really happy with the service, kindness, and expertise I encountered by all of their employees. I highly recommend this business wherever you are coming from. Wish I could say the same for UHaul, although it was my fault for not double checking their wiring job. read more

If you don't get your sales person on the phone call back. Apparently they are very busy most of the time.

I bought my ARE truck cap 9 years ago from Tom's and they were great to deal with. Today I stopped by to get an estimate on replacing a few minor parts that had become worn. Despite being busy, they updated the parts quickly and at no cost. Thanks for the outstanding customer service. read more

Absolutely the finest RV dealer I've had the pleasure to deal with. Although, I didn't buy a trailer rather a truck topper the service was top notch. I was not satisfied with the color and the match on my truck so I contacted Jason Amalong who promptly offered multiple solutions. Ultimately, I chose to return the top and Jason refunded in full my purchase with no fuss. Incredible customer service! Consider Tom's Camperland for all of your RV or topper needs as you won't be disappointed. read more

Nice people! I bought a used camper shell for my p/up from them over 10 years ago (still using it), and went back a couple years ago to get new rear hatch lift cylinders. Have always received good service from them! read more

Awesome selection of all campers! Nice indoor showroom. Sales people were nice and not overly pushy. Kudos! I was happy that we were able to "try" the sleeping arrangements since my husband is a tall man. Most showers he can't even stand in. This made it easier to decide what camper would work best for us. Now the challenging part, money. read more

Amazing place to shop for a New Camper! No sales pressure sales staff. Allan is wonderful to work with. Get got a New Lance camper and just love it. Thank you Allan for working with us and getting us into the camper of our dreams! read more

We have Lance dealers 200 miles north or us and 120 miles south. Neither could come close to the deal or delivery schedule Allen Greeley helped us with. We saved thousands by making the 2400 mile round trip (2700 with a few planned detours) from Kansas City to the Phoenix area. It was beyond worth it. All the staff were great including the truck equipment installers (great price on that too) and our orientation specialist. Highly recommended. Could not have had a better experience or deal. read more

Great experience with my salesman Allen Greeley! 1st time visit and Allen showed me around with no pressure just honest down to earth friendly help in exactly what I was looking for. It's so nice to do business with a person that has the customers needs in mind instead of a quick sale and move on attitude! I felt I was in good hands with Allen with his honesty and he did exactly what he told me when we wrote the contract. I will be back and especially tell my friends to ask for Allen and see how nice the Mesa store is with all their inventory.. read more

We've been shopping at Tom's Camperland for generations now (so cool to be able to say that!). We worked with Tom back in the day (now retired), and now with his son Brad, who's obviously able to walk proudly in his dad's shoes. Great deals, honest advice (thanks Brad for when you recommend NOT to buy something, that really saves us time and money!). We've purchased several A.R.E. shells (each new truck gets one), hard bed covers, and roof racks. Every time it's been a terrific deal, and his guys are just downright EXCELLENT!!! I bring magazines, or now my iPad when it's time to mount a shell, and darned if I ever get to read anything they're so fast. In today's economy, this is one gem of a place and we're proud to be part of the "family" here. Give them a shot. I don't see how they can be beat. Our new F-150 looks great with it's A.R.E. shell and we love the quality. Thanks! read more

First of all, I think it is unfair for Rico L to post a 1 star review based on his brief experience. Did they not even ask for help? How can they assume they were ignored intentionally? Give them a break, they are busy humans after all. As for my experience. 5 stars. I bought the trailer sight unseen and from California. I had to put a lot of trust into Allen and while he had several opportunities to take advantage of the distance, he treated me as if I were a local. When I arrived to pick it up, Allen took the time to walk me through it and made sure everything was good to go as I was headed out camping that very next night. I did have some issues, but Allen took care of it for me right away. They even delivered a part that was missed to my friend's house. When I found out the battery was defective, and already back home in California, Allen did the noblest act that can be done under the circumstances: he sent me a check for a replacement battery. All and all I wouldn't hesitate to do business again with Tom's Camperland. read more

The kindness I have experience with everyone at Tom's Camperland is refreshing. I have purchased 2 Lance Travel Trailers from Tom's Camperland in Mesa, Arizona. Allen, Jason and Andy treated me with professionalism and respect. I highly recommend anyone who is looking for a Travel Trailer to go to Tom's Camperland in Mesa. They have the right trailer for your needs and the best price possible. A very happy Lance 1685 owner and repeat customer of Tom's Camperland in Mesa, Arizona. read more

No service after the sale. I had to teach them the proper installation of some of the equipment. Their guy didn't even fully load my camper and then stole my 120 dollar flashlight to boot. I had to yell and threaten to get service. At least I got an apology but not my dealt flashlight. Palamino campers are junk. read more

I have to say. Brad the owner of toms really cares about his customers and takes pride in his business! There's not many places where the actual owner reaches out to the customer to make sure every sale is satisfied. read more

Awesome people, family business. Must have patience here because they r very busy. Good Maint but have to stay on top of them getting it done. Quality Lance trailers ! read more

Buy your RV at Tom's. I have been RVing for many, many years and this is my second Lance Camper. If you are looking for a company that will stand by their warranty and provide excellent service maintenance, it would be hard to beat Tom's Camperland. Thank you to my excellent sales person Zach, who was never pushy at all and gave me the best price after I got quotes from California, Colorado, and New Mexico. And also a special thanks to their service manager Andy, who always makes you feel like a human being and can solve every technical issue you may encounter. My third camper will be from Tom's as well. read more

Now that Yelp has a service where you can receive quotes from multiple companies with one click, it saves so much time! I was looking to get a trailer hitch installed on my vehicle. Tom's Camperland popped up as an additional company to get a quote from as well as 7 more companies. I received almost instant responses from all these companies. However, Tom's Camperland recommendation (they do not install hitches) was able to help me out. Thank you so much for the recommendation! read more

I purchased my second bet topper from them go my 2015 tundra. Their new place on Broadway and Alma School rocks.

This is the best RV company I have ever been to. Great inventory, clean facility, extremely good customer service. .We had a trade in and they treated us very fairly. I highly recommend this company. read more

I will tell you where i stand first. I have an engineering background so I do not always mesh well with sales associates. As a rule I know what I want and what it is worth long before I approach one. I am not an easy customer even though I am an easy sale because I do already know what I want. That being said I worked with Allen and he is low key and delivered EXACTLY what i was looking for in a used camper without once attempting to divert my attention which frankly irritates me; this being a public site I will refrain from an adequate description... We bought a 2016 Lance 1995. I work in the service industry too and I know it is difficult dealing with people, especially some that can absolutely never be satisfied which is really more about the person. The most important issue is our deal was not perfect almost no deal is, the question is how did Allen and TC recover from that? Extraordinarily well I give him 5 stars; instantaneous resolution. I highly recommend this outfit! WHEN we return we will first ask for Allen. Thanks Allen and thanks TC. Bill and Deb read more

We purchased a 2016 Lance trailer from Allen a few months ago. Sales and service experience was great. We had a problem with the satellite recently and they took care of the problem completely. Would highly recommend this dealer. Steve H, Santa Rosa , Ca read more

Allan did a great job setting us up with a great price on a palomino ss-1200. They made buying from out of state a breeze. Andy, did an awesome job running us through operating the camper systems and making sure everything worked. Overall we had a fantastic experience. read more

We purchased a pre-owned Alpenlite 950 truck camper from Brad at Tom's Camperland and were very happy with the whole experience. We are out in CA and found the camper we wanted online at Tom's Camperland. Brad walked through the camper on the phone with me testing equipment, answering questions, and had very descriptive pictures already up on their website. I was a little hesitant on purchasing the TC sight unseen but based on their reputation, photos, and conversations on the phone they seemed like a reputable business, so we went with it. Brad worked with me to get the camper delivered for a reasonable price and set me up with all the necessary gear to outfit my truck. Delivered as per schedule, fair deal, and the camper was in better shape than I expected! Big thanks to Brad and Tom's Camperland. read more

What a pleasure it is to do business with a professional - who actually wants your business. Jason, our salesperson, spent upteen hours answering my questions, making my decisions a very comfortable thing to do. And I was not buying the most expensive unit. His knowledge of his products, competition and ability to offer options made this whole thing work. The deal has been made and delivery taken place. And he's still there to help me. Of course, a quality product helps. Tom's Campers and salesman Jason, are a class act and I'm already looking forward to my next RV purchase. read more

We bought our first pop up trailer from Little Dealer Little Prices pretty much knowing very little in the RV industry in general. Fast forward two years we gained a lot of experience and general RV knowledge that we were greatly lacking. We enjoyed our pop-up but knew we wanted something easier to travel with. We began our search and our attention quickly focused on the r-Pod by Forest River. Tom's Camperland had the biggest selection so it was our first visit here to look at these trailers. From our perspective comparing both buying experiences between Tom's and Little Dealer, there is NO comparison, it was an amazing experience working with Tom's. Their extensive sales team knows a lot and they had a great selection of products on hand to see. In the end we happily ended up trading in our pop-up and bought a new 2018 r-Pod Hood River Edition. The buying process was easy, no haggling, and very straight forward. We could not be happier with our trailer selection as well as having Tom's in our corner going forward. Great job to the entire team at Tom's..! Sincerely, A loyal and enthusiastic NEW customer...! read more

Tom's Camperland had the best selection, best prices and "top drawer" customer service. I would refer them to a friend. I worked with BRAD on my 2014 T@B purchase, from out-of-state, sight unseen and all worked out as expected. :) read more

They had a website ad last week that advertised FREE keyless entry on a new ARE tonneau cover. When I tried to get it for free, I was told this was only a coupon and there were other charges that could bring the so called free unit to over $400. False advertising at its worst. These people are really slimy. Be afraid-Be very afraid. STAY AWAY !!!!!!!!! read more

Nice friendly staff. But pricing is hard to find, on the web site, or in the trailers in the store. Hardly anything had a listed price. Makes it tough to self-shop. read more

We just purchased our second camper from Tom's. Even though we are from Georgia, we shop at Tom's because our experience with them has been wonderful. They are knowledgeable, thorough, honest and accommodating. I would like to praise the whole team, particularly Allen and Adan and would recommend Tom's to anyone in search of a new or used camper. read more

We were in the market for a new Lance and our local dealer in Albuquerque did not want to deal. I called Brad at Tom's and we cut a deal for a special order several months in advance. The trailer arrived on their lot as promised and we finished the purchase remotely from Albuquerque. I can't say enough about the professionalism, customer focus, and commitment. read more

I have mixed feelings about this dealership. First of all, buying our RV from them was seamless and a pleasure. The sales people are personable, professional and accommodating. The price was the best offered in the entire western region, regardless of the claims made by other dealerships. The issue that prevents me from rating them higher, is the fact that when we took possession of our RV, the "walk thru", was practically non existent. This is time set aside to educate the buyer on the "workings" of the unit. Because of this insufficiency, we have now spent 25% of our four week vacation in service departments in various cities. There are certain basics that need to be included when selling an RV, and signing a contract of this nature, should never be the final act. read more