All the stores have horrible customer service. I hope that people think twice before they walk true the door and spend money. I walked into to the store and dropped $700 and in return all I got was attitude. In addition to incompetent employees the management is not much better. I will much rather give my money to Nordstrom's because the customer service is outstanding. read more

Spent thirty minutes with my friend in the Diesel men's denim area right by a register with three employees who never once acknowledged us or greeted us. One employee was on their cell phone while the other two complained about both having to stay until 9pm. Awful service, would not give them my money. read more

Beautiful place to shop. I recently purchased something here, and it was all very smooth and kosher. There are a lot of stores and boutiques, and the staff are pretty helpful most of the time, but not "in your face" helpful; they give you space. As far as high end department stores go, this is one of best read more

Came in to order the Riley sectional on Saturday 1/25. Two salesmen couldn't even be bothered to look up from their desks. Walked over and pulled a spec sheet and flipped to the fabric sample I wanted and sat down on the couch for a few minutes. When neither came over I stood near the couch and waited, within their eyesight. They both looked at me and then away. Made eye contact with one who then looked back at his hands. Walked past them both...still nothing. Guessing this was indicative to the experience I would have with receiveing my Riley sectional...made the section to take my business elsewhere. I sure hope you aren't on commission. read more

They have a lot of stores and items to peruse. The staff is friendly and helpful. It can get very crowded here.

At first my experience here wasn't the best walking into the door. I felt EYES on me but it got better. I went in to exchange a gift that my husband bought me and the first sales rep wasn't the best help. I stood around for about 5 minutes after she finished helping someone and she still didn't say anything to me. So I in turn asked did she have the belt I was looking for in a different color and she said she would go check. It was if she didn't want to help me and thought I was just looking (still should speak to customers regardless). While she was checking another rep Anya came and asked did I need assistance while she was helping another customer. She in turn ended up helping me with the belt exchange that I needed all the way to getting it measured because it was a men's MCM belt. She gave me her card and I am ready to buy some new stuff from her to make sure she gets that sale!! LOL All in all, she was a great multitasker and helped me the entire way all while helping others read more

Bloomingdales is our go-to department store in Tysons I. They have a great selection of designer items and if they happen to not have an item in the size, color, or style you're looking for, they generally have the ability to order it for you. My husband and I each recently purchased Canada Goose jackets and met some extremely helpful and generous sales people. I ended up getting a size that was too large and brought it back and was able to get a smaller size for the identical price, and with expedited shipping. We even signed up for the Amex Bloomingdales credit card, because we are such fans of this store! read more

First time I am coming here and no one even say Hi to me. I am standing and waiting for someone from the store will pass by so I can ask for help, and nothing. For sure not I am used to at a Bloomingdale's store. Eventually a nice lady came to me and asked if there is anything she can do for me, and I asked if there is a chance that they have the shirt I am looking for in a different size in the back. She checked, and luckily they had it. Of course I bought the shirt. It is funny that when you just want to look around, many store representatives come and offer help, and when you actually need help, you can wait and wait (This is in general not just for Bloomingdale's). read more

The customer service is HORRIBLE here. I got a pair of Kate Spade flats as a gift but did not have the receipt. When I returned them to the store they told me that because I didn't have the receipt, they would need to send me a store credit via snail mail. I agreed, as I knew my situation was unfortunate, and they took the shoes from me and gave me a receipt showing I'm supposed to get a $210 store credit. THAT WAS 3 MONTHS AGO. I have called the inquiry line on the receipt multiple times over the months and they keep telling me it will be mailed out in a few days and I have yet to receive. Tonight I called and asked for a supervisor and was told no because it won't make a difference. This is garbage, I could have kept the shoes and sold them online and gotten SOMETHING for them, but now I have no shoes and no money. NOT HAPPY read more

We love this Bloomingdales. Although I was worried about going there wearing sweatpants and flip flops, I was greeted happily by all employees. There is a secret about this place though. This store is awesome, if you NEED to find an outfit for something, you will find it here, you will just have to pay up for it. They have some of the most unique clothes and that's what makes this place special...and expensive. While most people I saw shopping were able to afford the full price $500 or higher prices, I cannot afford that. In the top floor of the women's section, all the way in the back are there sale items. A few times of the year there are more clothes than others, but the sale is about 50-70% off normal prices for the items. I got $600 coats for $100, DKNY dresses for $60 and theory clothes for $20. In one day shopping there, I got about 10 pieces of clothing including a winter jacket, a suit jacket for work, dresses, a pair of jeans and some other cute shirts. ALL for under $600 total. I know that it sounds like a lot, but I probably spend that much once per year. I was thrilled with all of the clothes and even the people working couldn't believe how great the deals were. After we paid for our items it says how much you saved and we saved about $1500 on the clothes we spent. Even Bloomingdales has great deals! Highly recommend this store. read more

You would think that with all the other dept stores in the immediate area, Bloomies would try their best to stand out among Macys and Lord and Taylor (sorry, can't really compete with Nordy's/Neimans/Saks). Not so the case. I usually go to the Bloomies in Chevy Chase (which is a LOT better), but since I needed to go to Tyson's for the specific Nordstrom's, I decided to return my Hunters rain boots. I had bought the boots bc I thought I would need them when it rained...even bought the lining. However, it sat in my closet for a good month, in the box, literally collecting dust, so I figured it was time to go back. I got to Bloomies relatively early (11am on a weekday), and went straight to the shoe dept to return them. The sales associate was SO RUDE. He nonchalantly stated: Looks like it's been worn. Like, really?? Did you not notice that there was a previous return sticker? Or that Hunter's boots in general look a little chalky? He started inspecting the boot and turned it over. I was getting impatient, but he dropped it and gave me the return receipt, with no other comment. This one action prompted me to close my Bloomie's credit card an hour later. I'm sorry, but Saks and Neimans have way better sales, and a bigger selection of merchandise. Bloomies is starting to become more Macys now. Not for me anymore. read more

Several years ago I visited the Home Décor department to purchase a Baccarat crystal cat figurine for my wife shortly after we had lost our Tonkinese to illness. The salesman said the computer showed the item I wanted was in stock and went to get it. Fifteen minutes later, he returned - flustered - and said he had looked and looked but could not locate the piece. Intent, I set out into the Mall and inquired at Bailey Banks & Biddle. There, a dour saleswoman confirmed the store had what I wanted. Just as she was ringing up the sale, the Bloomindale's salesman appeared. Seems that after I had left, he searched again and found the elusive Baccarat cat. He actually tracked me down in the Mall... with the crystal feline in-hand! Sorry, BB& B, I had to give the sale to Bloomingdale's. And with good reason - who does that sort of thing? I don't know if the salesman still works for Bloomie's. He'd been in that department for years when they still sold Tiffany & Co. pieces. No doubt he broke company policy by trekking out into the Mall with store merchandise. But if that's not going above and beyond, I don't know what is. read more

hmmm...i don't usually shop at Bloomingdale's...I assume Bloomie and Norstrom are about the same level... I was quite disappointed walking in to Bloomingdale's and saw how disorganized the store was. Dresses are not hang neatly/properly on rack, stuff all over counter, even some on floor.... read more

I am a fan of this chain. They have a good selection in every department and prices are good too. Plus they are soooo much better in customer service than Mancy's - maybe Macy's need to take a page from Bloomingdale's and improve customer service and shopping experience for that chain :) read more

Two stars compared to what they used to be, before being bought by sh*tty Macy*s. The customer service used to be superlative. In the last few years, I've had enough mediocre to bad experiences, that I think it's time to say goodbye the Bloomies. Last year, I wanted to buy a white winter down coat. There was one on great sale near the end of the season; it had been a return. I left it with a staffer when I continued shopping. When I came back, two of them informed me that they found stains on the coat and so took it to the onsite tailor/cleaner. Said they would call me when it was cleaned. I would have noticed the stains they described. I called twice over the next couple of weeks to follow up. Finally, one woman called me back and claimed that they hadn't been able to get the stains out. I don't believe them. I think the 2nd employee (my size) said "oh goody! This is beautiful and such a great bargain!" read more

My wife and I purchased a mattress from this store, and had the pleasure of working with David. He was extremely helpful, professional, and knowledgeable. We couldn't be happier with the experience, Definitely recommend! read more

I'm giving them two stars because they do have a great selection of ladies clothes. But NO one wants to help you. All their employees stand around chewing gum and talking. I had employees walk by me and say nothing. I did finally get someone to help me, after I had clothes in my hand to try on. Then he put me in a dressing room and I never saw him again. This is why people shop on line. You don't have to deal with traffic or poor customer service. read more

Waited 10 minutes in the men's department While the gentleman with the gray beard told a couple of guys about the hiring department Acted as If no one else was in line to wring the register No hi I will be right with you nothing. Just keep talking No one can buy anything that way This isn't hit or miss service I was in the store close to 30 minutes not one person said hello or can I help you This store is pathetic After I left the store I thought I would call The manager couldn't get past the women Who screens the calls All she could say was Sorry Enjoy your 1 on Yelp it's well deserved read more

Enjoy coming here almost every week. Some stuffs are nice which I really like. Everyone that work here are super friendly but make sure you don't fall over the super duper friendly one that always make you apply for every type of store credit card that the store offer, because even though you have one card with them but they still push you to apply for others different types they had without you knowing it, and when you realize it's alr too late. I had that experience but I still go there shopping because I like the store plus it's too late so there's nothing I can do about it. read more

bad customer service. i order my jacket, but they didnt have my size, so they offered me for delivery. about 5 days later, i got the email and said " delivered" ...notthing inside, i have tried to contact them, they said no they did deliver?? never come back her for shopping. read more

Overall: I grew up on Bloomingdale's so it'll always hold a soft spot in my heart. Pros: In the women's denim department, there's great service! Tell man I was working with asked me what I was looking for and pulled a million pairs until I found 2 I liked. It's hard to find someone who actually knows something about the product anymore! Good service at the MAC counter. I went to the MAC store and Nordstrom counter before I found what I was looking for here. Cons: Oh, Bloomies. Please ditch the DJs on every floor. I understand this is a chain-wide thing but... come on. This isn't Forever 21. We're all adults here and can handle either silence, soft background music or -- remember when there was live piano music back in the day? Ahh. That was nice. (sheesh. I swear I'm not an old lady.) The shoe section at this particular location isn't all that big. In fact, I'd say it's kind of pathetic. read more

This is one of my favorite places to shop! I love my Loyalists benefits, the sales and the staff is great! When I go in, everyone is warm, welcoming and always willing to help you put together a kick ass outfit that don't break thmy bank! The clearance racks are always full of great stuff, it's just tricky being a common size but the girls are always willing to look to see if they have it online still and get it delivered to the store! I have gotten my and my daughters Christmas and birthday gifts here and saved hundreds of dollars! I will, keep going back... Love my little brown bags! read more

Y'all a whole ass joke. Not one associates asked if I needed help or even greeted me (a black female) until I brought my white passing ass boyfriend (who is black) back into the department and suddenly y'all workers wanted to act helpful when 15 mins prior y'all just stood around, looked me up and down and turned away. Keep working y'all little weekend jobs while I enjoy my weekends work free. Y'all rude af for that seriously. Y'all really be acting like black people cant be affording nothing and just cus I walk in with sweats and sneakers DOES NOT mean I do not have money. I'm not the type to get dressed up to go shopping ESPECIALLY if I know I need to try things on. But I'm going to let y'all have this, I just know next time I'm in there and I am not greeted I will definitely make myself be heard. read more

After leaving Macy's, which has a level of chaos and disarray that rivals Kinshasa airport, Bloomingdales was a refreshing change. The walkways are wide, there isn't merchandise crammed into every last corner, and the staff are friendly. The sad thing is that 20 years ago, refined Bloomingdales is what Macy's used to be. Oh, how the once-mighty have fallen. The men's department has a really great casual wear selection, including a great Ted Baker shop. However, the business attire selection is really small. The only suits carried here are a small array of Canali (high-quality Italian but boxy) and an even smaller array of Hart Schaffner Marx (high-quality Made in USA). Most of the suits here are HUGO Hugo Boss (red label), which are fused garments and not worth the price. The selection of shirts and ties is too small. For a better selection of business attire, you should go to the Chevy Chase store. Finally, the men's shoe department is minuscule and doesn't offer much of anything. read more

I placed an online order and went for pick up at the store located in Tyson Corner. The order had arrived on July 13, 2020. I wen in the store on July 17, 2020. The associate said that there is no order received that has my name. I tried finding the email that I had received, but being under the pressure that the store has closed and I had to get out, couldn't find it. The next day (Saturday, July 18) I receive an email reminder to pick up the order. I am extremely unhappy for the very poor customer service this store is providing to customers. I think that there are many online stores, much better than Bloomingdale that ship your order home. I don't consider ordering from Bloomingdale anymore. read more

I had the pleasure of purchasing a ladies coat from Joanne (manager) in the fur department (aka: Maximilian). You simply cannot get a more professional team than she, and hers! They are experienced, knowledgeable, and personable.... all the ingredients which are ESSENTIAL (but often lacking) when making a large purchase. Their inventory is gorgeous, and reasonably priced... i really cant say enough good things! Now, if i can only get Joanne to come sell my product... read more

Long time loyalist and recently relocated to northern VA from west coast. Mostly shop Bloomies online but will go into the store for big ticket items like jewelry and designer handbags. This review is directed specifically at the staff associates in the jewelry department at the Tysons Corner Bloomingdales. I am literally shocked with their unprofessionalism and the outright disdain they exhibited towards me. It was abundantly clear that they were doing me a favor by assisting me. It makes me sad about it because it is apparent that these women just don't give a damn about helping their customers. Three of the female associates looked like they belong on the featured creature people of walmart site with their disheveled appearances. One woman looked like she literally just rolled out of bed. I shop at high end stores and boutiques. Have dealt with plenty of snob associates but this clique was clearly on their high horse and totally intolerable. This experience caused me to close both my Bloomingdales credit card and loyalty membership. I am taking my business elsewhere. If I could give zero stars, I would. read more

This store has a nice selection of accessories including handbags and totes (they carry a selection of longchamp totes that I like since I am not much of a purse carrier.. Sunglasses and Shoe selection is also pretty good Nyla at the Mac counter is always helpful and the ladies at the fragrance counters are usually friendly and well informed.. read more

This Bloomindale's store didn't seem to have it all together today. A number of us stood outside the entrance, waiting for the doors to be unlocked. At around 10:10, someone from Le Paine de Quotidien finally came out and told us we could use the door from their restaurant to go into the store. Once in the store, sales people were non-friendly or non-existent. I asked one young woman about a brand I had seen them carry before. She stared at me as if I had 3 heads, told me she didn't know and did not offer to ask anyone else. With so many options elsewhere, there is no need to go back. read more

i was in this store around 4pm, on 12 21 2018, i put a pom pom hat women , on my head to feel the fabric, its price likes 100 usd or something and a female employee near by ask me ,"do u want the hat?", i said "no" then i walked a few steps away from the hat section , n placed the hat at other section, next she yelled "why did u put the hat there?" i felt so disgusted of the laziness level n harassment of that female employee ( black skin, well dressed , make up on) so i ran to other place fast I'm still upset to myself , because i didn't record it read more

Awesome customer service. Got a great looking blazer for an upcoming wedding. Store associate was very helpful finding exactly what I needed to go with my pants. read more

I come from NY so I understand the stores here are far from NY level, it barely has any high end labels. Looking for Moncler jackets and some other items but not available here. What a disappointment. read more

I bought a formal dress at Bloomingdale's (Tysons Corner, VA) in June. I brought it back today for alterations. While it only took about 10 minutes to get the alternations marked, I waited over 30 minutes to get a salesperson to enter the alterations in the system. Once the salesperson was available to help me, she couldn't find the dress in the system (even though the tag was on the dress and I had my receipt). It took two more people to find someone to be able to charge me $74.00 to hem a dress that cost $189.00. Ridiculous. There were no other alternations except to hem it. I will never return to Bloomingdale's (except to pick up this dress hopefully) and I joyfully shred my Bloomingdale's credit card and Loyalist card. At a place like Bloomingdale's and with its prices, you expect some kind of customer service. At least 3 other people behind me left the counter (and hopefully didn't buy anything) while we all waited and waited for someone, anyone, to help us. I did feel sorry for the one salesperson there trying to take care of a line of customers when there were no other salespersons around. You need to do a better job, Bloomingdale's. You definitely lost one long-time customer today, and hopefully more. read more

I love buying makeup and clothes from Bloomingdale. The bakery shop I always visit is good too.

Watch Department Shahid is the watch guru that knows his stuff inside out. Super professional, no pressure, patient and customer-centric. So far I've purchased a Tag, Raymond Weil, and Rolex and will be back for more. I also referred my brother and he got an out of this world deal on a Longines. If you're looking for a watch, go see Shahid or Terina, they're both fantastic! read more

In the absolute madness of Labor Day I happened to drive by Tyson's Corner and decided to go into Bloomingdales to look for the coat I wanted for Fall. Big mistake! Parking was a nightmare it was not as simple as an in-and-out experience. I found these items online but I thought it would be best to go to the store. To my dismay, the items were so new in the season they were not available at the store itself. I found something else to try at the shoe department, that's where I encountered Brian to acquire his assistance for a pair of shoes. He was the most pleasant sales person, he showed me the last pair of these studded open toe shoes which were not the pumps I wanted. I further troubled him to look it up for me so I could order them. And he graciously did it, took the time when he could have walked away to help other people. At the moment I asked him to look up the coat I wanted as well so he ordered it for me. We then gathered that the shoes I wanted was not available for order except for online purchase. He didnt even flinch like I would expect from these commission-based sales people. He put in the order for me online when he could have asked me to do it at home. He told me the most important thing was that I was able to get what I was looking for. Words from a great salesman!! Brian was awesome! 45 minutes later I walked out with nothing in my hands but I felt quite satisfied and helped. At the perfume counter the model who helped me couldnt ring the sales up so I told him I would like to have Brian do that for me since he was so helpful. Eventually he handed me a bag joking that I finally had something in my hand to take home. Very pleasant experience, more sales people in the US should learn from Brian! read more

I have had countless horrible services here at Bloomingdale's...so much so, I have even written an email to the company. I don't even know where to begin. From the beauty department and the customer service/return department. I don't know what it is, but the employees there do not treat customers friendly at all. read more

very bad customer service, i had a very bad expiration with the salesperson of halston heritage, she keep telling me that she is the manager of halston heritage she has a very bad attitude and when i was talking with her she ignored me unlike the other sales people at Bloomingdale's very bad experience read more

Bloomingdales really has nice stuff.I went there today and i saw this nice black dress.the sales woman was very nice and polite.i tried the dress on and it looked so perfect and the price wasnt bad at all.i saw a beautiful shirt and it was the color blue and it had beads.i wanted to buy it but it was missing some beads and i told the sales woman and she gave me a really good deal for it.so i was so happy today cause i got lucky for the dress and the shirt .guys you see how lucky i am. read more

I am a long time loyal customer but I must say I'm just disappointed with the multiple recent experiences of just bad customer service that you don't expect from a store like Bloomingdale's. If you are going to represent high end fashion, I don't care if your store doesn't carry certain brands, your fashion associates should still be knowledgeable about the fashion market, not just your own products! So you can courteously tell customers of brands you do recognize but you are sorry you just don't carry. I encountered such clueless and useless associates at the men's and women's fragrances. I ordered some women's accessories for pickup. Good thing after they rang me up I checked the bag before leaving for home and I found that the store did not have the item of specific color that I requested and the packing associate decided that it is okay to just supplement it with a different one. The people at online pickup desk will not help with issues or return. I went to the lady working that night at the accessory area and she just did not care whatsoever and didn't want to help resolve the problem. She couldn't find the ordered item on the floor that was apparently sold out and she kept repeating comments about the item doesn't match the order (really!) which is the very reason I'm there asking for help and eventually just left me there! In the end another associate had to just refund me. Lesson learned, ordering for pick up at your local store is not a convenient service at all. What a hassle! read more