I stopped by to pick up a bag I ordered online and the store seemed pretty dry. I made my way to the pickup counter and there was no one there. Luckily there was a guy walking by that asked if I needed assistance. He went to notify the staff in the back. I had about a 5 minute wait until the employee appeared with my order. He was very professional and seemed motivated-he greeted me and gave me a compliment. He verified my order and I was on my way. read more

Saks Fifth Avenue - Shoe Stores Near Me - McLean, Virginia

Welp good riddance. I've only been into this location to pick up online order orders, which has always been pretty quick and easy. This past week I've been shopping in store for their closing sale, which has been chaos. Writing this review because as the dismal customer service providers move onto their next company management has an attitude that being kind and accommodating no longer matters. I was literally told that by, Malcolm. I asked him was he retiring you'd like to be employed again surely. I'm believe he gave me a fake last name when I told him I'd be reviewing this experience. My sales person Bouchra Drummond couldn't be bothered to stick around for the sale, so commission's conscious- I reduce the number of items I was planning to purchase from six to just one Laquan Smith top that had seen better days. I really hoped that someone could have attempted to remove the stains or offered a discount because it was the last one, but they refused. Eventually, after shopping, the mall some more I decided to come back for that top. I asked for the Manager explained how a pair of jeans I purchased the day before had a similar issue, but the store cleaned them and gave me a discount because the stain wasn't completely removed- & that's when Malcolm told me that whoever helped me previously was not an actual store manager, the discount that the sales person offered he couldn't match & at this point & What was offered he didn't even wanna give me. Reason being because I kept asking questions. I had to ask do you want me to stop talking. I also had to ask if he wanted to cancel the transaction because "that's a choice" but no he wanted that sale. I dont blame Mr Malcolm because he said Saks left him with no alterationists (now it's corporate and other managers have better offerings because they've been treated better. Which I can only hear as implied racism. So I'm standing up for your Mr Malcolm. But unfortunately not Bouchra Drummond or Fresh who literally threw the top at me when I asked her to wrap it. Mr Malcolm then clearly embarrassed now yelled at the lady to wrap the item. If this how they been carrying on good luck to the future employers. And Whew Saks. Things have gone mightily downhill. No respect for the customers OR THE BRANDS. Eeeyuck read more

Can't believe I haven't written a review! I woke up this am to a text from my personal shopper at Sax who informed me about a Balenciaga hoodie I wanted. Yay for him remembering. I love this location. They always treat me like royalty with champagne and/ or water preference. Sax is my go-to for all things designer. read more

See all

It took 2 visits and now I'm sour on Saks. When returning an online order I asked the clerk to order an item in a smaller size. He pulled the item up and said they didn't have it. I could see on his iPad they did. What's the point of arguing with someone who doesn't want to do their job. I ordered the item myself. BUT the price was higher. OK. BUT when I went to return it I was told I had to return it at the lower price AND they took money off for shipping. When I asked if they could have a manager authorize to return it at the higher price since it was an exchange I was told I'd have to call Saks online since it wasn't done in the store. Sour experience. read more

My husband and I were doing some pre-holiday perfume shopping at Saks Fifth Ave in Tysons Corner, VA. today. The store has a wonderful selection of perfumes. We were particularly happy to meet Talia at the Cartier counter. We didn't know a lot about Cartier scents, and she was very knowledgeable, helpful and patient. She was able to direct us to scents we liked by telling her about the types of fragrances we enjoy. She also let us know about the special gift card Saks was offering today. We will certainly look for Talia the next time we're looking for perfume at Saks. read more

Don't bother. They have an ok selection women's rtw. Their shoes selection is incredibly limited and just not on par w other nearby department stores. Handbag selection is embarrassing. My go to location is Saks on Wisconsin Avenue in Chevy Chase. They have everything. I just hate going all the way over there just for Saks. read more

During Holiday shopping season store looked desolate. Hardly any shoppers, employees were hard to find. Minimal decorations, no festive feel whatsoever. Employees are completely untrained and come across as clueless. Returns process is cumbersome and archaic. Specific department if bought in store. Separate centralised area if purchased online. Store hours right before holidays, open at 11:00am on weekdays!!! Store looks like it's ready to close for good. read more

One star and that is saying a lot for this store which is run by people who do not know what they're doing, do not care for customer service and terrible management. I arrived here at around 5:00 pm and left at 5:20 just to return one pair of pants. I purchase them at a different store and the sales person did not make a ticket. I told her I don't want problems if I return it and she said don't worry I'll write no ticket on receipt. I went to this store to return it and there was no line I thought I was going to be in and out...WRONG!! The cashier at the return desk said I need to look up and make sure this is the item on the receipt. Ok? Go for it except she didn't know what she was doing and kept me waiting, no apologies, no communication, nothing. I told her well just call the manager back (she had originally called her asking what to do) and she said manager was coming. No thanks for your patience, sorry for the delay, nothing. She basically said move to the side so I can help people because now there was a line of minimum 5 customers. The other person at the desk decided to take a bathroom break (really?). I waited for the manager and she showed up and showed the new worker who was clueless what to do but she was already with another customer. The manager proceeded to tell her "I'll show you how to make a ticket" and decided to go to the other register and help someone else!! Uhhh so I should just stand there like a fly on the wall and wait for everyone else to get help while I carry my annoyed toddler?? Manager came back to the new clueless cashier and told her how to do it except new clueless cashier was taking her time. I've seen lots of Karen videos and I made sure not to be one but I just had to spit out my frustration and told the manager so I'm going to wait another 20 minutes for you guys to figure this out. Manager said "just give me a second" uhh I've given you guys plenty of time you should've helped me when you got here instead of another customer and she goes back to her favorite phrase "give me a second". Yea and wait because no one knows what they're doing. Manager never apologized for the wait instead gave my receipt and item to the associate who took a 10 minute bathroom break and told her to return it. I have shopped here before, return things before but this was experience was insulting, rude and unnecessary. If you want to be in the retail business then know how to speak to customers instead of treating them like they don't exist and their transactions don't reflect on your paycheck. Also, if you want to have a good productive day, train your associates better but then again what can you expect from poor management. read more

Very helpful staff and they worked well with each other ensuring the associate knew how to fully remedy an issue they weren't familiar with without making them feel less than. Great selections pretty organized clearance area was jumbled and falling off hangars but a good variety of items read more

This review is mainly about bags and customer service since my visit there was short. Their bag section was surprisingly small. If you'd prefer to shop for bags/clutches/etc. at a store with lots of options, maybe go somewhere else since their inventory seems limited. Their customer service could be improved. The employees were either too busy gossiping or seemed bothered if you went up to them asking for help. I'm only giving them three stars because they had a lot of levels you could shop, they had a decent amount of items on sale, and the store for the most part, was clean and organized. read more

See all

First of all this is a stunning store. It's an opinion, but I think it looks more amazing than Neiman. Unbelievable luxury and opulent taste. This is definitely an experience. Sure it for the most part is outrageously priced, but if you're loaded this is where you'll want to shop. All of the employees definitely are well vetted, and customer service is exemplary. One area they shine in is men's colognes. While I sometimes like a good designer, my favorites include Parfums de Marly, Killian's, and Roja Dove. Buy here only when they are on sale, but if you pick the right time, you can get them for less. The Elysium and Apex Predator are top notch, although not sure what's up with the Sedley. On a positive Killian vodka on ice is a compliment getter. This stores parking can be challenging, but definitely check it out. read more

It's a fairly well-known fact that the vast majority of men are clueless and uncomfortable with anything having to do with shopping. I'm not one of those men. I actually enjoy it. And I do it a lot. My entire life. As early as I can remember. Even worked retail in college. I understand the "sales associate" mentality very well. All that said, I can't stand HOVERERS. The associates here are a combination of snooty fox meets den mother. That's fine, Neiman and Saks have that in common are part of their "aura" of elitism, but the ladies here HOVER....which is a complete turnoff. I walked in on the upper level and asked the first associate I saw to point me to men's fragrances. Me: Pardon me, but where is men's fragrances? Her: Oh, what are you looking for? Me: Men's fragrances. *blank stare* Her: Anything in particular? Me: Kilian. She decides to ESCORT me the 50 yards or so from jewelry to fragrances. WTF? Me: You really didn't need to leave your area or fuss about this. I'm really pretty self-sufficient and I only came to smell a few things and browse a bit. All you needed to do was point me in the direction. (after the first half dozen steps I suddenly remembered where it was anyway) Her: Oh, it's no problem. *smiling insincerely* We arrive to the counter and there are THREE more Persian women there - hovering, but at least this is (presumably) their department. I really just wanna be left alone and it's clear that isn't about to happen as I'm being perused like a rib roast in a lion's den. All the fragrance bottles are lined up so it's clear I can handle things from here - dear ladies.....but NOPE! They're asking me annoying questions and offering opinion I didn't ask for. ALL I need is my Beagle-like nose and a li'l space!! Not sure if theft is a problem at this store or they were sales-starved, but I didn't enjoy the whole, "you ARE gon' buy something today right?" vibe. I smelled two fragrances, rather than the nine or a dozen I had planned, thanked them - and left. They need to learn to read clients better. Make your introduction and offer as much - or as little - assistance as the customer dictates. Stop hovering! I prefer Neiman anyway for this very reason. read more

See all

I would give them zero stars if that were a choice. When going to the website I received an offer of 10% off my first order if I signed up for emails. I moved through the process and then placed two (2) items in my cart expecting 10% off. Did not happen. I initially tried the "chat" route. Never got a response. After a couple of days messing with the order without results I called Customer Svc. at 877-551-7257, After speaking at length with "Toni" she finally informed me that I "used" my Promo. Code on this order as Saks was giving me free shipping and only one Promo. code could be used. WHAT?????? I am told I am ineligible for 10% off because I am getting free shipping instead??? Free shipping was worth$10.00; 10% off would have been close to $100. Terrible policy. You should remove the offer of 10% off as clearly no one will get it. Saks self-righteously responds that "only one promo code can be used and YOU ARE USING FREE SHIPPING. Not my choice to use Free Shipping in lieu of 10% off which is more valuable. I concluded my purchase while gritting my teeth. This is the last purchase I will make with Saks either on-line or in a store. Your 10% off offer was bogus and an insult to anyone's intelligence. Lousy cheap trick. Shame on you. read more

This is my favorite store in Tyson's Galleria. My SA Bouchra Drummond is the best SA ever. If I don't find any selections in the store the staff is always courteous to help me find it online and deliver it to my place. The store is conveniently located and have entrances from first and second floors. I never ever had any issues finding parking as well. read more

Do not shop at saks stores or on line! if you respect yourself! The company does not care about customer service they put source their customer service and they don't take any responsibility of how they handle returns or customer concerns! I called saks to return a dress I bought on line to get a return address the agent did not mention about a return fee of $10 if she had mentioned it I would have returned it to the store. I waited for two weeks still no refund even though they emailed me the dress was returned! Finally I called them they said it takes them 14 days after they receive a return to credit the account moreover they charge extra fee .I was not aware of the fee they did not care I asked for talking to the supervisor but they did not come to the phone , I asked for their names they said they are not allowed to give out names! This is not a way yo run business running away from people who keep you in business who is the one who keeps their name secret only those who are not doing their jobs and they know it! Customers need respect if you don't care we should not care either there is plenty places to buy from you think you gained 10 dollars but you lost lots more money by being greedy! BE AWARE THEY LIE TOO! read more

If you are a guy and you want to shop at Saks, you really need to just drive to Chevy Chase because the service at the Tysons store is abysmal. The last time I shopped here was about a decade ago and it wasn't a great experience, and sadly it seems like not much has changed here. The first floor is all menswear and the selection is smaller than in Chevy Chase, particularly for business attire (which is odd given that Northern Virginia is the land of gray suits), but more importantly, there are always whole departments with literally nobody working there. After standing at a register for 5 minutes with no acknowledgement, I walked over to the hopping designer sneaker department where an employee was utterly annoyed I was asking for assistance. Recognizing he was busy I asked him if he could perhaps call for a colleague and he just pointed and said "there's the manager, go talk to her." Mimi in the men's department was actually really cool to work with, but everyone else seemed visibly annoyed to be at work. Huge shout out to Loric (sp?) the tailor who did an amazing job on my garments, but I was shocked that the dressing rooms were so dirty. When I came to pick up my alterations at 6:30 pm (they close at 7) the first floor lights were already being turned off and it seemed like they just wanted to close. It's like this store has active contempt for its customers. read more

S5A offers a selection of designer women's and men's apparel, shoes, handbags, and jewelry & accessories. They also have a beauty counter offering makeup and perfume/cologne. The hubs and I stopped by to look at some of the jackets to add to his wardrobe before a trip - the men's section is a bit limited in selection, but we were fortunate enough to find a great light Armani spring jacket that was weatherproof and super functional. Staff members are a bit of a hit-or-miss, as not many tend to offer any assistance and did not seem to be familiar with some of the styles that they had. Check-out is a breeze, but there are only limited cashier stations throughout the department store. I recommend in heading over to NM's for more of a variety and better attentive service. +limited men's wear +hit-or-miss staff/service read more

I went into this specific SAKS after two months trying to get a hold of someone at the SAKS at American Dream (with no luck). I dropped off my wristlet that came with my Louboutin purse. I purchased the back and subsequent wristlet at American dream mall in April 2023. The wristlet metal that attached the strap to the bag fell off and the zipper came unattached from the bag. I reached out to Louboutin and they wouldn't handle any issues because "SAKS is a 3rd party vendor". So once at SAKS I filled out the repair form and even wrote, in great detail, the issues and submitted it. 5 months go by (with little to no communication from them despite saying it would be about a month) and what do I get back? My wristlet with the pin fixed but the zipper still wrong and with a crack in the black seal they use to secure the ends of the leather. After 5 months I'd have expected that all of the issues on the ticket would have been addressed. Bottom line- don't buy your higher brand bags from SAKS. The companies won't warranty them because they are 3rd party and now SAKS isn't even offering to do repairs for handbags because it takes them too long. Overall really disappointed in SAKS, Christian Louboutin and the repair shop. read more

I give Five stars because of Robert the stylist located in mens area. He is an adept salesman, knowledgeable, smart and completely fashion forward! read more

I heard this same store was targeted by mob robbers on 12/5, but the cops were ready and arrested them! Is there something that shoppers at the Galleria in Tysons VA should know about coordinated attacks on these high end stores? read more

Bought a Canadian Goose full length coat for my wife last year. The zipper never worked so we brought it back simply to get fixed. This winter my wife was wondering what happened to it and called here personal shopper. Seems like they lost it and new management will not replace the coat. For a full service high end retailer, this is shocking. We have been Saks customers for over 25 years. Will never buy anything their or online from them again. Too many other options where they care about their customers. read more

Good products, but that's where it ends. Horrible customer service, non-existent Management, No exchange policy, They will return via mail, but not give you an RA as promised, Their telephone Labyrinth will disconnect you virtually most of the time. When calling their Telephone support, there is no telling who you will get, from which country, or if the information is correct: I was given wrong information on many occasions, you would not be able to count on both hands. Rashad in Bala Cynwyd will also give mis-information, thinking you won't hold him responsible. Theresa (Supv.) in the telephone service is rude, argumentative and loud mouthed. read more

Meet with Bruno at the 5th Ava Store, instantly thought of Javier Ángel Encinas Bardem from the James Bond Skyfall. What was the character's name?...oh yes, Raoul Silva. Bruno was able to show me many different options of makeup and skin products. Bruno went one step higher and told me about the type of makeup brushes they sold. On top of that, should I open up a credit card, I would get an additional 10 percent off purchase. I will keep this in mind for next time. read more

See all

I do NOT recommend this store at all. My fiancé were out to purchase a pair of Louboutin heels for myself for Christmas. We went to Nieman Marcus first where the customer service was phenomenal, however they did not have the pair I was looking for. So we walked to SFA and went to the shoe section and there they were! A woman came up to us and in a very rude tone asked if we needed help. I said yes, I'm wondering if you have these in a 37 for me to try on? This woman looked me up and down and said, "No. That's the only size we have.". What I had in my hand was a 41 and I know darn well SFA has more than that.. so I started to say something else to her and she just walked away and started waiting on another couple and completely ignored what I was saying while walking away.. I feel as this is because I was in jeans, sweater, and my comfy Adidas. However, this shouldn't matter. Awful how she made me feel. I felt like actual dirt, worse than Julia Roberts in Pretty Woman. It's okay though, I bought my shoes online from the official Louboutin website (BIG MISTAKE) and I will NEVER set foot in an SFA again. read more

I love how I was in the store trying on shoes before a few other people had gotten there but no one ever approache me or even said hi. 15 minutes must have gone by at this point, I ended up just buying the shoe without waiting for the other mate. Red bottoms are expensive and I feel because I was dressed comfy on this rainy day no one wanted to help me. I love the shoes but tempted to return them and buy them at a different store because of the principle Don't judge because clearly they were judging me. 3 people around me got their shoes and even a HI. read more

I shop at Saks for the shoes, bags, candles, and parfum. My review today is about the perfume counter. The array of scents is AMAZING. Not if, but WHEN you stop by, go see Fernanda. She's very knowledgeable about MJK scents and can make a recommendation that fits your needs and has everyone asking what you're wearing. Additionally, she helped me out immensely when I was prepping for my birthday. Stop by! read more

Saks has the most dismal customer service - went online to purchase a pair of earrings and to take advantage of a promo code that would've knocked $350 off the price. The earrings were in my cart, and I paused just for a minute to ask a question about them using Saks' online chat agent. When I came back to finish the purchase (just a few minutes later and a few minutes past midnight), the promo had expired and Saks is now refusing to honor it, despite the unique circumstances. I know for a fact, had the same thing occurred at Nordstrom/Neiman, they would have made the price adjustment, no questions asked. I won't be shopping with Saks again. read more

Hate to compare Saks to NM, but it's inevitable since they inhabit not only the same mall, but also the same shopping demographic. While they do have some great wares, I don't like the sales staff. They love to hover and make suggestions based on what they think you want to hear (or perhaps to move certain items), not necessarily what they truly believe, or what actually looks good on you. Feels slightly high pressure to the point I had to tell the two sales people that I preferred to shop alone and would call on them if I needed assistance. My feeling stands that NM is my preference for this milieu of retail. read more

I bought my husband a jacket for Christmas and the box came opened and the bag it was in ripped. I came to this Saks to just get a gift box since I didn't receive one and get a new bag, I walked in looked around for a little, holding my big box with my jacket inside. NO ONE asked me if I needed help, I tried asking this girl with blonde hair for help but she kept walking as she said "I have 3 customer ahead of you" well hello to you too! She had a nasty tone of entitlement, I found this to be super rude and unprofessional. I ended up leaving as I was just standing there and still no one came up to help me. I feel like your associates should be re trained, I didn't feel not one ounce of customer service in this "luxury" store. Disappointed and the worst thing is I made a trip of over 30 minutes for nothing... oh wait, to be ignored! read more

I got my invitations for the Presidential Inaugural Committee Ball on the 13th. The event is on the 21st! I started at Bloomingdale's but all the formal dresses were way too short. I gave up on Tysons Corner and headed to Tysons Galleria, and went straight to Saks. I went to the formal dress section, and I immediately!!!! got greeted by Nancie B. She asked what the event was--inauguration! She was so sweet because she immediately shared my excitement and I could tell it was really genuine. She asked what I was looking for and I said my only limit was no black. Then I said I really didn't know other than that because I've never been to a ball. From there she walked me through the whole floor and helped me pick out four beautiful dresses. She set me up in the largest fitting room with two full view mirrors--front, side, back. With every dress, she'd give me time to put it on, and knocked to see if I needed a zip and asked to see the dress. She even helped me take pictures. She gave me extremely honest opinions on each--we both fell in love with the first and the second, had a mild reaction to the third, and tossed the final dress. We went through the pros/cons of each but I still couldn't decide so she suggested I take both so I could think it over overnight. Then we discussed fitting and she told me that we could do alterations but they had to be done tonight or the next morning and that she'd use a favor to get the alterations rushed. She gave me her card to set that up if needed. After checking out, she gave me a hug and told me to have a great time. Nancie B. was absolutely amazing! I came in so excited and I'm glad that she was able to match my energy and keep me excited! Now--Saks is most definitely an investment. The silk twisted knot Armani gown that I tried on was $1655. Alterations run $20-200. But you cannot beat the quality of these dresses at all. And you can't beat the customer service I got. And hey, it's cheaper than Neiman Marcus (I tried on a $6500 Oscar de la Renta dress!). read more

I have always shopped at Saks and Bloomingdale's... Short HIlls, NJ and NYC. But, the Tyson's Saks is the probably the worst customer service that I think I have ever experienced. The sales associates in that store, particularly in cosmetics and contemporary, don't know anything about the brands, product or when the events are. I went to Cosmetics yesterday for YSL makeup, and the young man had no clue what I was asking for. Other than the fact that the YSL section is pretty minimal, I would have thought that he would just look onto the computer - "Sorry, I don't know what you are talking about." Look it up on your freaking locator!!! Then, no one was at the Chanel area for nearly an hour... Finally, some Cle de Peau woman tried to assist me with putting on absolutely WRONG color matches in addition to trying to sell me Cle de Peau concealer that didn't match (even after I told her that it did not look to be a match). The cosmetics floor was empty of sales people, and so this woman tried to handle several customers - meanwhile making me wait for fifteen minutes until I tried to get someone else. She was nice, but clearly untrained. She mentioned that there was a beauty event the next few days, and I asked her why she didn't mention "pre-sale" and the bonus gifts upfront. My favorite, Kelly, who used to be at the Laura Mercier counter, was the only competent sales associate there. She would always email me events, put aside bonus gifts, and actually help me with my apparel and shoe shopping (yes, locator if my size was not available in store). Now that she is gone, I will be heading back to Bloomingdale's and Neiman Marcus. read more

Saks has this chat feature on their website that lets you connect with an associate at a store of your choosing. This. Is. Great. ...Because I can't be bothered by 1) waiting for service at the store, and 2) Calling and hoping someone picks up in order to hold an item for me. Using the chat option, I get connected to the first free associate in a department, I ask them to check for availability of my item, and if its available, they hold it for me until I'm free to pick up. It's wonderful! The pick up is in women's shoe department and I can flag down a free associate to call the associate I spoke with or I can text my associate to meet me there. 5mins of wait time and I'm on my way for the day. Service in store is hit or miss depending on who's working and how busy it is. read more

In the quintet of high-end, national, department stores (Neiman Marcus, Barney's, Bloomingdales, and Nordstroms being the others), Saks Fifth Avenue seems to balance fashion and affordability the best among its peers with its range of product lines. Granted, items are still not very affordable unless you can find it on sale! In the Galleria, Saks forms the "mid-tier" anchor store when compared with Neiman Marcus and Macy's. The Saks in the Galleria is a multi-floored store much of it dedicated to Women's clothes, shoes and accessories (of course), but with ample floor space devoted to Men's as well. Plenty of Men's items were on sale, but pretty picked through leaving only the ugly stuff or XXL sizes. The store is clean, well lit, and logically laid out. A sufficient number of staff are present should you need assistance, which I didn't on this visit. As Saks go, this one looks like all the others. No better, no worse. read more

If you don't "look" like a Saks person, good luck getting any headway here. Came in to return a dress I purchased. No one was willing to process my return for me. I waited up at the register, asked a few people, nothing. I walked up to a different sales associate to ask if they could process the return and I got a "sure". She took my receipt, I asked what else she needed - silence. She scanned the receipt, I looked down at the pin pad and see my purchase price for return - no instructions were given, no communication at all. I clicked the buttons on the pin pad, and she handed me my return receipt with a "here you go". I said thank you - no eye contact, no communication back, nothing. Just ignored me, turned around and walked away. The snooty attitudes don't get these sales associated anywhere. If you're a normal person looking to buy some nice clothes, I suggest looking elsewhere in the mall. read more

Bait and Switch? Saks has signs on racks of clothes all over its Tysons' store this weekend saying "Sneak Peek Sale" and "Pre-Sale in Progress." However, if you try to buy an item on those racks, you are told they are not on sale. This is what happened to me when I tried to buy a jacket underneath one of the "Sale" signs and I asked to speak to a manager, who told me if you have a Saks card you can get triple points instead If that is the case, I said, the sign should say "Triple Points." Incidentally, if I buy the same jacket at Neiman Marcus online this weekend it will give me $100 off. I am going to do that instead. I certainly expected more from Saks. This kind of practice is killing brick and mortar stores. read more

Saks Fifth Avenue - Shoe Stores Near Me - McLean, Virginia

See all

My friend and I went to Saks in Tyson's Galleria to purchase a Moncler coat. As we passed the children's department, I found the cutest pair of shoes for little girls. There were six pairs, none with any price tags on them. I approached the nearest register and asked a sales woman for assistance locating the price. There were no one else at the register, she gave me the rudest look, and said the price tag was on the bottom. I told her again there was no price on it. She repeatedly said it's on the bottom in a very irritated voice. She finally said give me the shoes without reaching for it, so I put it on the counter in front of her. All of sudden she yelled at me saying I threw the shoes at her...‍ Finally another Sales lady approached the register, and the rude sales woman told her there is no price on the shoes and it is not scanning the price. The other sales lady scanned it and told me the price of the shoes right away. When the rude sales woman left, the helpful sales lady apologized for her horrid behavior. We ended up going to Neiman's for our Moncler purchase. It will definitely be awhile before shopping at Saks again. read more

The sale associate helping us was very unprofessional, and gave us a lot of misinformation. The employee who worked at the customer service desk was also very rude, and seemed bothered that we were even there. read more

I always like to visit Saks when I am making a big purchase for clothing, etc. Their selection for mens wear is limited, IMO, at the Tysons store but I do get a good comparison point for my shopping. Love their customer service, which is what one would expect at a store like Saks. The store layout and decor is very good too and it has a wonderlandish look to it! Sometimes I am able to get a good deal which makes the shopping experience even better :) read more

One of the worse customer service experiences. I wanted to run by to quickly pick up some make up remover. As I was walking in, I remembered that I had an outstanding balance from a gift card in my wallet. Bonus! I thought I'd buy myself a little something special. I headed straight to the handbags, were I was ignored for ten minutes. Oh well, I would get what I came for and leave. Turns out, they no longer have a Bobbi Brown counter. Understood. I found something else that would do. When the clerk ran my gift card, he got an error message. He didn't understand the error but mentioned that their gift cards are only valid for 30 days. The clerk tried calling both customer service and a manager to no avail. As I was trying to just get out quickly, he suggested that I call the number on the back of the card. I tried both numbers listed on the card and a third given to me by another customer service line. It turns out that the number they believe will reactivate a gift card, hangs up once it tells you to go to the store. Reminder, the store wasn't useful in resolving this issue. Finally, I got a hold of someone at the corporate customer service who informed me that I was going to have to prove that the gift card was mine to reactivate. It was a GIFT. CARD. It's suggests, by the very nature of the name, that it was a gift. I have no evidence, other than the card, that it belongs to me. She stated I would have to provide ID and proof of purchase to reactivate, especially as it had been swiped multiple times by the clerk when I was trying to check out in the store. Here's what baffles me. At most places now, gift cards do not expire. Or, at a minimum, you have a year to use it. When I took a really long hard look at the brands and styles available at the store and online, I realized that I'm not their demographic. Saks is trying to hold on to having a customer base that is still living in the 1960s. I wish them all the best with that. The only question that remains is whether I should return the fill in make-up remover and go to a better store to buy what I really want with people that would actually like to sell it to me. read more

I had a very bad experience over 2 weeks ago and I wrote an email to the saks fifth avenue website. I got an email from them 2 days later and they said they will be ask the store directly and then they told me they will send an email to me. Now I didn't get any email or any phone call. Nothing!!! I still can remember one of the worst day at the mall and still remember the lady who work at the 3rd floor named M**. If you want to buy something at this store, you should have to go to the next door. read more