The atmosphere is great, clean, and professional…read more Britney is great! She is always friendly and knows her stuff. I am sad I am moving because she won't be my go to cerologist anymore.

Worst lady ever. No care. No respect. She destroyed my style. Despite telling her she kept cutting…read morethe lengths too much.

I love this place! Milwaukee was where I started and had wonderful experience with them. This…read morelocation is FABULOUS too! I don't know how, but every time I go I leave so pleased with the services and quality of the staff!

I have been going to European wax centers years before moving to Lubbock 2 years ago. I absolutely…read morelove their wax!! I bought a yearly wax pass every year and believe me, it's worth the up front cost. I have always enjoyed going to the location on 98th street. I have never been unhappy with any service given by any of the ladies. I would give a 5 star review on behalf of the ladies at the reception desk and the ladies that wax, however there seems to be huge problem with the owner. They can't keep the staff employed. As an owner of a company myself, there is a serious problem when a business has a revolving door of employees. Every week that I go through that door there is different receptionist. I'm loyal to a waxer that I like but they keep leaving. I had an apt today and of course there was a different receptionist and the waxer I was scheduled with has also given her notice. They have a sign on their door that they will be closed on weekends till further notice. Why... because they have only a couple of waxers now!!! My wax pass is up for renewal and I'm seriously considering not renewing. I'm sending a letter with my complaint to the franchise corporation as well. Your employees are what make your business run smoothly but it's up to an owner to make sure employees are happy!!

My waxoligist was AJ and she made me feel so comfortable during the service! She gave me a rundown…read moreof everything she was going to do, the types of waxes they use and why, as well as the history of waxing and which wax works best for certain hair types. She provided a welcoming experience and the building was very clean!

Everyone is very professional and friendly. Salon is always clean…read more Madison is amazing, she makes getting waxed quick and painless.

First time here. Great experience. Super clean environment. Friendly receptionist and wax…read moreassociate. I am assuming this is a franchise or a corporate company. This feedback is for corporate... its seems like natural products are important to you. I'm concerned that you have microwave ovens in every room and that you microwave the sugar wax in plastic containers. The exposure to microwave ovens all day long is not in the best interest of your staff. This is a serious and potentially very dangerous health risk. Additionally, microwaving the plastic containers all day long can add unnecessary PBAs (toxic microplastics) into the sugar scrub which may be toxic for your staff and clients. These issues can easily be resolved by making 2 simple changes to your room set up. 1. Replace microwave with a crock pot or something similar. Have hot water available in the crockpot all day long. 2. Keep the sugar wax in a glass container inside of the hot water in the crockpot. This will keep the sugar wax hot all day and will protect your staff and customers from unnecessary radiation exposure and toxic microplastics. You have smart young women working for you. As an employer, it's your responsibility to protect them. Thanks for taking this feedback. I'd like to use your services again - if you ditch the microwaves. Thanks!

Very nice Owner fixed the missed areas on my legs. She explained I had a newbie and was even…read moreoffered a complimentary service on next visit.

Really wanted to love this place. After 4 visits (2 at the original location and 2 at the new) I…read morejust can not love it and in fact do not even recommend it to people when they ask where they should go for a spa day or massage. Deep tissue or heavy pressure does not exist here. Medium is what you will end up getting. First time making an appointment they did not explain the process and I therefore did not get to enjoy a glass of champs or relaxation prior to massage. Second visit they forgot to bring my champs to me. New location has had dirty restrooms both times, new slippers/shoes are too large and are not only uncomfortable they squeak. High pressure sales on ad-on services and products.

The nail tech was great. My problem was the unprofessional receptionists. 1st of all I booked a…read morepedicure for me and my mom weeks in advance. She couldnt even sync our two pedicures to be together even though their are multiple nail techs. They kicked me out of the room after 10 minutes of being with my mom because they had another appointment. When I came in to check in the receptionist was a total snob and clearly snubbed me because im in process of getting remarried. Skip the 100 dollars. For that much the service should be much bette

Best wax I've ever had! Kennedy did a great job and saw me right away. I travel constantly, so I've…read morebeen to a few places and this experience with Kennedy was the best. I just wish I could take her with me.

I've been trying spas over the years, hoping to find one that I liked enough to keep going back to…read more I never really found one that I considered to be the one until I found Smooth Day Spa. I went in for my first facial with Jaime, and I knew I would keep booking here because of how great Jaime was. After a few facials there, I signed up for 6 facials with them (pay 5 up front, get the 6th one free) without any hesitation. Jaime is so sweet, attentive, and just an overall great person! I love coming in to see her. I had one facial with Kaley who was also absolutely wonderful, and I highly recommend her too. Overall, I've never had such positive continuous experience with a spa. I really think this is the best spa.

This place is amazing! I've been to a few places here in Lubbock to get my brows done but I always…read morefelt as though the service was rushed or the brow specialists just overlooked what I wanted. Tosha at The European Wax Center completely changed the game for me. Not only was she incredibly sweet she also walked me through every step of the process and did a full consultation to find out the brow shape I liked and worked for me! Not only was the service itself amazing my first wax was also free? I highly recommend this place not only for the excellent customer service but the quality of the waxing itself. I will definitely be coming back here the next time I need a wax!

This place needs a new owner, manager and receptionist. Unfriendly, uncaring, and no concept of…read morecustomer service whatsoever. They will take your money for passes and then have no record of it. They will send you a birthday coupon and tell you it cannot be used. Do not expect to be taken care of. My business will go elsewhere!

Courtney does my hair. She is an expert with color. She always gives me a great haircut and…read morestyle. I would highly recommend her for all salon services!

I have such amazing / wonderful experiences with Courtney today. She did such a great job on bleach…read moremy Asian hair. It's took her 3.5 hrs. But look at that!!!! I'm so impressed by her talent and my hair still feels strong and soft.

Need a fresh Cut! Hair done right!!! Extra friendly staff!…read moreBlair is amazing!! Go check them out!!You will be glad you did!

OMG y'all - so we are working in Lubbock and my roots/gray and color was in need of help. While in…read moreAustin over the holidays, every salon I went in to see if they could drastically change my color said it was going to be a lengthy process over 2days plus the cost was redonkulous (More than I was certainly willing to pay). Thinking that I would just have to settle on just a root covering & cut, I started calling around when we got back to Lubbock. FIRST, the receptionist was beyond sweet! She listened intensely on my desires & passed the info along immediately. She told me to send her the current pictures of my hair now & also what I was wanting. She told me to go through their FB page & she would forward to one of the gals & see if they could help me. So lucky for me, she sent Molly my pics & she texted me immediately to clarify what I was wanting & gave me a reasonable quote on the whole process. It turns out, she said is WAS doable to switch my color (without selling my kidney). I'm sure all the ladies are good, but.....Molly is my new bbf! She pepped my hair up for sure & gave me her tips on caring for my color to ensure it will stay a bit longer. AMAZING experience!!

Dianna was so helpful and did a wonderful job! I'm so happy with the service requested! I got a…read moretrim, layers, and face frame done.

Sad that i have to post this because I've been going to salon sculpt for over a year (I'm a natural…read moreblonde & I've been dying my hair black for over a year and a half). This time, I decided I wanted to switch it up for my birthday. The first pic is what I asked for & the other two, are what I got. It took 5 hours and while Dianna was drying my hair, she was talking about all the things that went wrong; how the root touch up didn't "hold" like it was supposed to, how I have "color buildup" in certain areas so the color is "uneven"(which if I had color buildup, it's due to one of her other stylists that's been coloring my hair), how there wasn't much difference in my hair but "it'll get lighter over time", etc. Somehow, the cost was $405, which I think is a complete scam. I paid it all in cash and a few days later, they charged my card $405 as well, so they took $810 from me, for hair that I didn't ask for. They said that my "transaction never went through" and I told them I paid them in cash so they should never charge my card in the first place, and they claim they gave me a refund but I'm still waiting on it to go through. In addition, they made appointments for me that I was never informed of & completely unaware about until 2 hours before & they were upset when I didn't show up. Sad to say I won't be returning to this salon