what a disaster!! if I could give this zero stars I would. To start I never leave reviews, no matter if my experience was great or terrible. I went to this salon and to the hairstylist, Lucy based off a recommendation, and boy to I wish I never had. To start at the beginning, she asked to move my appointment from Friday at 9am to Thursday at 3:30pm, I came in on Thursday (she was late) I needed highlights and my micro-bead extensions installed. After sitting in the chair she asked me what I wanted... like we hadn't like just talked about exactly what I wanted and pricing the week before. So after her telling me the price for my color was going to be more expensive than what she previously told me, I just decided to let her do it anyways. she took FOREVER(like 4/5 hours) to do a partial highlight on my hair, and telling me that I was going to have to come back tomorrow because she couldn't finish the extensions all in one appointment, which would have been fine except that the reason she didn't want to install the extensions that day was due to the fact that the salon was having a "botox party" hosted there and she wanted to have time to get botox done instead of finish my hair. she tried to convince me to get botox done with her the entire first appointment(which I found very inappropriate) but she also had very weird conversations with me, telling me things that were personal and as a stranger who had just met her I didn't need to know, as well as talking bad about all the other Stylist in the salon, and would mention it overtime they walked by.(VERY unprofessional) After she finished my hair I already knew that it wasn't what I had asked for (and went to my regular hair lady the week after for her to fix) but I was already invested, and she had my extensions at the salon so I had to go back, I came back on Friday morning at 9pm, to her room that wasn't cleaned up from the night before when I had left(gross) she started to put start the process of installing my extensions, and the whole time kept hounding me on where I got them and why I didn't buy my extensions from her, keep in mind I did a TON of research on what extensions to get and where I bought them as well as talking to people who had bought and used these exact extensions before. (it was nothing but great things) So her harassing me about them the whole appointment was extremely annoying and rude. She bought beads and used them, she installed all the extensions and they were fine(so I thought) after going to my normal hairstylist at a different salon to fix my roots (she doesn't do extensions or I would've gone to her) she told me that not only was the dye job she did bleeding throughout my hair but also Lucy put way to many extensions in so high put on my head it was super hard to cover the beads. I started having extensions fall out, and when it was only one or two I wasn't worried I figured a couple would fall out and it wouldn't be a big deal, well then I noticed that every time they would fall out it was ripping my actual hair out with it. She texted me checking up and I told her and she really didn't do anything about it, other than telling me she "felt terrible" but then never answered my last text to her. I had my extensions taken out after a month (28 days) got them put in February 1st(even though the actual extensions are perfectly fine and if had been installed correctly would have lasted a lot longer) and my natural hair is unbelievably thin, broken and damaged. My hair has never looked this bad in my whole like I am so embarrassed of it. After texting Lucy again she told me that it is my fault because I didn't order the extensions from her (of course), she blamed it on the beads that SHE purchased and had no problem putting in my hair. She is not a professional, and clearly not experienced enough, she tried to up charge me for the install of my extensions as well and I had to tell her that this is what she had texted me that the price was going it be. I believe that I should be given a full refund for my color and extensions. read more