We came for our scheduled gel pedicure and manicure. We were warmly greeted by the manager and…read moreafter selecting our color, immediately seated for our pedicures. The service here is flawless. The quality is impeccable! This place is so relaxing. We were offered wine and other complimentary beverages while we were having our pedicures. This is a great place for groups-if you have a large group they can accommodate-this place has so many pedicure chairs! The best thing about this place is the people-they are so nice! They are conveniently located in the plaza next to Paula's Doughnuts.

Ty the manager is very personable! He greets everyone with great energy and a smile! When you 1st…read morewalk in it's soooo beautiful'! The ambience is amazing! All of the spa chairs are so clean! They offer a variety of services!

I really cannot say enough about this nail salon. Everyone is so kind and friendly but the most…read moreimportant thing is they do an amazing job and the price is very consumer friendly. Just try their services once and I guarantee you will be coming here for years.

I am incredibly disappointed with the service I received and the outcome of my nails…read more I've attached the referenced photo I showed the nail tech. Before she had even sat me down, I asked her if this is something she could do. She said "yes, I can do that". I came in for a fill-in and color change. She filed my nails, but I noticed she didn't ask me what shape I wanted or if I wanted my nails filed down. She did ask me how many colors I wanted my nails. I said "5". She said "how many colors?" I said"it's a different color each finger, so 5?" She said "too many colors" I said, "oh okay, 3?" And she didn't respond. My sister came over to check on how my nails were. I showed her the picture I wanted and she said it's cute. The nail tech said "too many colors" to which my sister said "it's not too many" to which the nail tech didn't reply. She told my sister to go grab the neon nail display and bring it over. Didn't ask her - told her to do it. The nail tech told me to pick from there. I was thinking "great this is exactly the colors I wanted". So I picked 3 because I thought that's what we had agreed on. She asked how many and I told her. She said "too many, pick 2" I was like "....um okay" and picked 2. She walks away, comes back with a basket of the detail nail polishes. She tells me to pick from there. I said "I want neon colors." These colors were purples, reds, whites, etc. not what I was wanting. She said "it's a design so it needs to be one of these" I replied, "I thought I was picking from this neon display you told me to pick from" she sighed and asked what colors I picked the two and she walked away. Finished the job, I paid $60 and gave her a 20% tip. After leaving, I started noticing that my old yellow polish is still on my nails. They're different shapes, the French tip is messy. Less than a week later, my nails started lifting. I can usually make my nails last an entire month!! Less than a week is insane. I tried gluing a few back on but it was a waste. Incredibly disappointed and will not be returning.

At the recommendation of a friend, I decided to check this place out. Plus, it is in my immediate…read morecommunity. The usual place I go to for pedicures is out on Niagara Falls Blvd., so it was nice to choose a nail studio that was closer. My mom and I went for pedicures. It was an easy reservation system and I received many updates via text, which was nice. It is also an easy check in system, with a computer, when you enter the facility. Everyone is very friendly and accommodating. The massage chairs are nice. They have an entire wall of nail polish to choose from.

They can easily accommodate walk-ins, and my "Basic Manicure" was skillfully done by Tammy, for…read more$12. Loved the result! Parking in a private lot.

I've been coming to ZEN for years. Wonderful customer service and my nails always look gorgeous!!read more

Nope. Never again. I…read morewaited to write this review because I was so upset that I didn't want to overdo it. I came here on 10/16/2023 as a walk in at 10am. I'm in the market for a new place so I decided to give this place a try. The technician who did my pedicure was nice. I was impressed by the materials they used and how nice the salon was. I knew that must be why the prices were so high. Their overhead must be unreal. Towels with the salon name embroidered on them and everything. She even used fresh sliced oranges to massage in the scrub from the upgraded pedicure package. But that's okay, I don't mind paying for higher quality products and service. At this point I was very impressed. The issue came with the second tech who did my manicure. She asked me how I liked my nails so I was telling her. I'm particular about my nails-- the shape, the style... etc. But I'm by no means a jerk about it. I simply know what I want and I ask for it. My nails are my thing. I love my nails, everyone loves my nails, I get compliments on my nails all the time. They're nothing spectacular they're just really nice. Anyway, I was telling her what I wanted-- my natural nails are nice and really healthy so I only want clear acrylic or some kind of clear overlay on top to strengthen them. I clean at work and it's rough on my nails. They'll break if they aren't reinforced. I also like my nails ballerina slipper shape. Basically they taper toward then ends and are squared off. But as I was explaining what I wanted she looked up, said something to the woman working at the next table, and the woman's head flew up and she stared at me with a look of shock on her face, and then they both laughed loudly and shook their heads. I'm not the kind of person who automatically thinks that just because someone is speaking another language they are talking about me. But it was clear in this instance they were. I didn't say another word the rest of the visit. I gave her a terrible tip of $5. I gave the other woman $15. With such a personal service like this the end result isn't all that matters. It's the whole experience, including how you feel when leaving. Not only did I end up having to get a colored polish on my nails because the material she used on my nails was so cloudy it looked terrible, but I had to file away polygel lumps along the edges of my nails that I noticed once I got home, my nails were more round than ballerina slipper (no tapering whatsoever), and I left feeling disrespected and offended. That's too many strikes. I will not go back.

excellent nail salon we come all the time we're a family and we love having a local place nearby…read moreour book they will always be a five star salon!!!!! it is very relaxing, and they are always so caring to my children

Family owned nail salon offering all the basics of most nail places. The owners Robert and Loan…read morewere very welcoming and helpful. I did have an appointment, but they do offer walk-in service too. Great selection of nail polish colors and different options for mani and pedis. My pedicure was great with a hot towel wrap and fantastic massage. Definitely recommend if you are not too far from the area!

We (my friend and I) stopped in w/o appointments. Very accommodating! We waited 15-20 mins on a…read moreSaturday afternoon for 2 gel pedicures! Then after such great service and gel design I decided to do my nails in gel manicure! Again, very accommodating and did the design perfectly to the picture as requested! I'd highly recommend. Prices are fair for east Amherst.

First off, my nails are different shapes. I asked for square then tapered square and showed the…read morelady a picture. She told me she can do it and my nail shape came out more coffin shaped with a few nails square. The shaping was very inconsistent. I showed the lady the design I wanted and it looks completely different. Lastly, the pricing is very outrageous I got charged 72$ for a gel pedicure with a flowers both my big toes. They charged $107 for the nails to just not look like the picture at all. They also charged extra since there techs had to stay past closing but the appointment was made for 6:00pm we were on time and didn't get out if there until around 10:00pm. It was their fault for not asking if we wanted designs and extra stuff. I wouldn't recommend going to this salon at all.

Appreciated that I was contacted after booking an appointment online to make sure that it was the…read moreright appointment for what I was looking for. My appointment was with Kaitlin. She is knowledgeable and very detail-oriented. I love that their products are non-toxic. I have had a few manicures in the past and the smells from all the chemicals used have given me headaches. I walked out with a stunning manicure and I'm confident that I'm on the right path to finally doing what I've wanted to for so long...paying more attention to my nails and growing them out properly! Oh, and the esthetics...stunning...very calming and overall well-appointed!

Super cute nail salon with the utmost attention to nail health, as evidenced by their choice of…read moreproducts. Though Polished seemed perfect at first, I held off on reviewing to see how long the manicure actually lasted. Now about three weeks after my manicure, I'm only just seeing the first tiny chip and I'm more bothered by the growing out of my nails than the chipping (while more often than not with other salons it's the other way around). Can't wait to return!

I've been going to this salon for a year now, each time I have gone to May and her work is amazing!…read moreEach time I have gone, I have left super satisfied with how may nails have turned out.

DO NOT COME HERE!! If I could give this less stars, I would. The owner, May, was absolutely…read morehorrific when dealing with an issue I had where one of her techs drilled into my nail bed and left an open wound on my finger. First she tried to charge me for the service to fix the issue, when I told her that I did not expect to pay for her fixing the problem she became extremely rude toward me in front of all the other customers and staff. The only apologies I received were from the other guests who witnessed this interaction. I am now at another salon that had to book multiple appointments to safely work on my nails due to the extent of the damage. Unbelievably poor customer service and overall not a good person.