If I could rate lower I would.
First, I'd like to say that I gave every opportunity for the business to fix their mistake and they let me walk out the door without fixing my manicure or offering me a partial refund. Though, they were very unprofessional from the start as this was my first visit so I didn't trust that they could fix the problem I'd rather just get the refund and get them redone elsewhere.
I spoke to them over the phone and went there in person.
My friend and I went to get a mani&pedi done for her birthday. We had an appointment scheduled.
When we walked in, they told us to select our colors which we did. I walked in already knowing what I wanted to do and got the polish and was brought to a nail tech that my friend and I had to share. Our tech stated that he couldn't do what I wanted done (coral, white & glitter ombré and offered something else instead since the length of tips I wanted was "shorter". I wanted an almond-shape to my nails since it was recommended, but wanted the nails shorter. He stated that they couldn't be shorter- which was fine, but didn't suggest if I wanted a shorter length what other shapes would look good on my fingers and with the altered design - coral with glitter ombré
The glitter was thrown on basically any which way, none of it matches. How it's an ombré is beyond me.
My nails are filed and painted crooked, and look like stick on nails that I painted myself.
When I pointed this out, I was told that this is the best work in the area, I've been to other places but this is the first time I got tips added to my nails and the only reason is because I broke a nail too short and wanted my nails the same length for an upcoming vacation.
I normally don't get designs and stick with neutral sparkles on my finger nails and try to keep my natural nail. I've just started getting my nails done within a year and didn't do so consistently throughout this past year. So I'm very inexperienced and relied heavily on the expertise of the nail tech. He walked away to work on another client in the middle of my manicure and my friend's manicure who he asked someone else to paint her nails in the middle of hers as well.
When it was time for our pedicures, they didn't have two nail-techs working on us. Instead, there was only one and he was going back and forth, no hand washing, glove changes clipping and cleaning our toe nails & feet. Luckily we knew each other and knew we were clean and weren't concerned with "germ sharing". I found this to be extremely unsanitary. Everyone around us was offered a beverage alcoholic or otherwise since it was a bar, but we were not. We also weren't offered the hot towels that others were during their pedicures. Another tech eventually came to do my friend's pedicure but she was too busy talking to everyone around her and didn't focus on her client. She also took 3 phone calls while completing a manicure next to us. She was very unprofessional. I understand emergencies may happen but, it didn't seem like one at all.
We had an appointment but walk-ins were assisted before we were with pedicures. They also got different techs.
My time is very valuable as I work in the healthcare field and staffing is down significantly so I work an average of 30+ hours of overtime a week and as a manager, I get called in pretty often. (Another reason I just wanted a partial refund and to go somewhere more convenient). read more