WTH Dr Packer has been my doc for the last two decades. I knew he was scaling back but dang I'll…read moremiss him. Does anyone know what happened or where he went?

**Updated Review** I…read morehave been a patient here for many years back when it was Lone Star Eye, but since the transition to MyEyeDr., the service has completely plummeted. I had my annual eye exam here on July 9 and placed my contact lens order right there in the office. During that visit, I explicitly told the staff that I needed these lenses before an upcoming business trip. It has now been nearly three weeks, and my order was completely lost in transit. What makes this unacceptable is that nobody bothered to notify me. I only found out after repeatedly calling the office myself to chase down updates. They appear to only have one or two people staffed at the front desk, which is clearly causing a massive administrative bottleneck. I do not know if the issue is a lack of training or a total breakdown in their new corporate systems, but leaving a long-term patient stranded without vital corrective lenses right before a work trip is a massive failure. If you value communication, reliable ordering, and basic customer service, look elsewhere in Austin. The current management is dropping the ball.

We have had a great experience here. The staff are all friendly and professional. They explain what…read moreis covered with insurance and easily explain options. We did not have to wait long for our appointment and it all went smoothly. The doctor is professional and explains everything thoroughly. Even better is you can take your prescription next door for contacts and glasses! I would recommend this practice for your eye care needs.

They have been my trusted care providers for 14+ years. Couldn't be happier. I will continue to…read moreseek their services as long as I'm in the Austin area.

Tommy was great! I told him the type of frame I was looking for and he immediately grabbed a…read morehandful of options that worked perfectly. No pressure and very nice and knowledgeable. Great experience.

I can't say enough good things about Innovative Eye Care. After struggling with eye issues like GPC…read moreand a contact allergy, I finally found relief thanks to Dr. Liranzo. I had been a loyal Dr. McQueen fan for years, but Dr. Liranzo has truly been a blessing--he helped get my inflammation under control for weeks on end and worked with me to find the best contact lens options to fit my lifestyle. While my vision isn't 100%, I'm finally able to live normally again, and if you've dealt with eye issues, you know how life-changing that is. Dr. Collins is also fantastic--so kind, knowledgeable, and supportive. And Camille (I hope I'm spelling it right) is an absolute gem! She's incredibly patient and helpful with everything from insurance to picking out glasses. Her customer service is top-notch. IC is very lucky to have her. Thank you all so much for getting me through such a difficult time!

A whim well worth it! For too long had my favorite pair of shades been rendered useless (missing…read moreframe screw)--until today. I couldn't have been inside more than 5 minutes before the spectacle-whisperer reemerged with the glasses fully intact. The best part? I wasn't charged a single penny! Made my friggin day! Thank you Eyecare Specialities

I am the most difficult patient an optometrist has ever seen. At 80 years of age, I have limited…read morefocal range and wear 5 pair of glasses with different distances. After 5 failed attempts with various optometrists, Dr Stephanie Colorado takes on the challenge. With her first attempt she gets everything perfect. I discover maximum use of my limited focal range. Dr Colorado has me totally figured out and provides me with better than 20-20 vision. If you seek all you can see then this is the place to go.

The doctor is very understanding and takes her time to explain exam. All the staff is super…read morefriendly and attentive. Thank y'all for being helpful and getting us quick.

We have been going to 512 Eye for over 14 years. The doctor is very attentive. She never rushes an…read moreexam. Our entire extended family go there as well. Great doctor, great staff.

I am a new patient to Austin Eyecare ! Dr. Desai and her staff which I have to mention…read moreLuis,Dyamante,Cynthia and Michael are very welcoming and happy to assist you with any questions. Dr. Desai told me I had to get cataract surgery. She explained everything I needed to prepare myself for this. She recommended a great surgeon. I am very blessed to have met and become a faithful patient here at Austin Eyecare. I highly recommend everyone to go here, they care about your eyecare. Truly amazing people. Tracey Stump

THE FRONT OFFICE AT AUSTIN EYECARE IS NEGLIGENT/INCOMPETENT!!! This was a 5 star review now it's a…read more1 due to their awful business practices.. Last went to Dr. Desai over 6mos ago. Been her patient for years. They have now sent me into collections twice for one visit. I haven't received a single bill in the mail or phone call from the office. I called after the first collection letter for like $4.12 and paid, asking if this is settled they said yes and low and behold another bill pops up 3mos later - now for $40 for a rebilling fee?! I am done with this company forever. Not for her skill as a doctor for but her front office's gross negligent incompetence. This is infuriating that I have to find a new optometrist due to gross mismanagement by her front office. Somebody ought to be fired over this nonsense.

Awesome experience. I love the new location - super convenien. Dr Vo is very thorough and always…read moregets my prescription right!

This has been the worst optometry experience I have ever had. I made an eye appointment in May and…read morewas charged for getting my eyes examined for both contacts and glasses (when I didn't even get glasses). I also ordered contacts in May and was told they would take about 14 days. After that appointment I never heard back from anyone. I had to call multiple times just to get them to give me trials while I keep waiting for my contacts. I finally was able to get them to give me a different brand by July in just my left eye but they still have not gotten back to me about my right eye and we are now almost in September. They are very nice people, but the service is very unprofessional and I have never waited so long for contacts. I have also never been charged so much. I would absolutely NOT recommend this place, I think you can get much faster and better service without being charged so much.

Had to say something. It is so efficient here. Makes me annoyed with every other optometrist office…read moreI've ever been too.. They seem so thorough and polite, they give you your co-pay ahead of time and have a very easy procedure for first time patients So respectful, so kind. I am not dreading my next visit, love it here

Called Freedom Eye Care last minute to help me with my glasses and they got me in immediately!…read moreStaff were all super supportive and helpful + extremely knowledgeable! 10/10 location. Highly recommend :)

From check in with Chrissy , Eden and Casee to a great eye exam by Dr Vo to ordering our new fancy…read moreeye glasses and having Uni with us it was a 100% great experience. We're so Blessed to have Dr Vo in our lives. Thank you isn't enough. But Thank You

5 star appointment at my new eye doctor! I only wear glasses when I drive at night and when I'm on…read morethe computer, but I could tell it was getting harder to see. I was overdue for an eye doctor visit. I found Look + See by searching through my insurance and browsing the yelp reviews. This location is super convenient to me too. I scheduled my appointment online and filled out my paperwork in advance. The store is appointment only, so you ring the bell to enter. The showroom of glasses is a much bigger variety than I've seen other places. They have so many cool, unique, and artistic handmade frames. I loved browsing the glasses and sunglasses. These are one of a kind glasses you will not find anywhere else. The appointment was extremely thorough. I have never had virtual reality goggles on at an eye doctor! They definitely have the newest technology. I also had to pay for an image of my eyeball, which I was happy to do since I was interested. The doctor explained they can see things like high blood pressure based on the veins behind your eyeballs. My eyes were good to go! I got my updated prescription and paid for that eye photograph that wasn't covered by insurance. I decided to get my updated frames online so they'd be covered by my vision stipend toward frames since the ones in the store were all so much more. I would definitely get cool glasses here if I wore them all the time, but since they are mostly used when I am just by myself on the computer or driving, I decided to pass this time. Super easy and no added fees. Great customer service and friendly doctor. I plan on going back for my yearly check ups!

Staff and Doctor were excellent. This was my first eye visit in over 10 years. The technician and…read moredoctor were extremely friendly and thorough. All my concerns were addressed. Everyone was super helpful and easy to talk to. They helped me pick the perfect pair of glasses for me

Dr. Jagnanden was amazing and so kind! I'm never a fan of eye exams but she truly put me at ease…read more My tech Cathie Olivo was kind a very professional and let me know what she was doing step by step. This is a great team and I had a wonderful experience!