I go here pretty often and usually have a good experience. Some employees are more communicative and talkative than others, but I've never had any real issues with ordering or with my rewards being added correctly. That's why this experience kind of threw me off. I came in and ordered one drink. When I pulled up to the window, the employee asked for my phone number for rewards. I gave it to them, but they made a face like something wasn't working and didn't ask me to repeat it. I noticed they didn't type it in and then gave me my total. Later, I checked my account and didn't receive any points. Overall very weird interaction and felt uncomfortable. It's not a huge deal, but it was frustrating because if there was an issue entering my number, I wish they would have just asked me to repeat it or let me know. I like coming here and normally don't have problems, so I just hope staff double-check rewards info in the future so customers don't miss out on their points! read more

Glad we got to try this place before leaving AZ during the holidays. I love trying new coffee spots and this one is a popular one out there! Lots of parking in the lot, also lots of seating inside! Love the vibe of this place and how open it is. The lighting is really nice in here. We got in line to order which took a bit since it was busy. I ordered an iced Irish coffee and my bf got their iced Mexican mocha. Drinks came out pretty quick and they were very good BUT wish I got an extra shot in mine! I'm used to stronger coffee nowadays and I should've known judging by the looks of it lol! All good though! It was drinkable and we really enjoyed our drinks which were also priced decently! IG: @ammysalamii read more

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I decided to go in so I could get a gift card. The barista was friendly and patient. I got a $25 gift card and she handed me a $5 bonus card. I like the coffee here, but sometimes I just want an energy drink. I love that I can make it sugar free and then add sour and cold foam to make it fun. I'm glad I've given them a try cause I thought coffee wasn't impressive. Now I know better. read more

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I ordered through the app around 6:15 am, and my drink was ready when I arrived - super quick! I highly recommend ordering ahead because the drive-thru line looked pretty long when I got there. The staff was friendly and greeted me as soon as I walked in. There are also tables inside if you want to stay, study, or catch up with a friend. I tried the Iced Oat Milk Matcha Latte with Strawberry Cold Foam and the Iced Oat Milk Latte with SF Hazelnut Syrup, SF Caramel Sauce, and Salted Caramel Cold Foam. The matcha was a bit on the lighter side, but the strawberry cold foam was a refreshing touch. The latte was perfectly balanced--not too sweet--and it didn't upset my stomach, which can sometimes happen with caffeine. Overall, I'm excited to come back and try more drinks here! read more

Black Rock Coffee Bar - Iced Matcha Latte with strawberry cold foam - Coffee & Tea Near Me - Glendale, Arizona

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Brand new black rock. Got the caramel blondie and it was delicious! Drive thru went smoothly. read more

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Visited the lake pleasant location on 2/14/25 and after being handed my drink I noticed a black hair as well as a dead fly on my cup. Usually never have issues at this location so this was upsetting. read more

Black Rock Coffee Bar - Coffee & Tea Near Me - Glendale, Arizona

Stopped in at the Northern Parkway location to grab a coffee for a long drive home and was not disappointed. This blew Starbucks and Dutch Bros out of the water and will be my go-to every time I'm in the area. The staff is so friendly. Glad I finally tried it. read more

The staff (Divina) were super friendly and quick. My coffee was made fast and it was delicious! I'll be coming here for my morning coffee more often. The vibes here was just what I need to salt my day. read more

I always have a great experience at Black Rock coffee bar. Not only is the service Excellent, but the suggestions that the baristas provide shows that they listen to my likes and dislikes when I ask for drink suggestions. A special thank you to the baristas and the management. You can tell they're keeping up with quality of Service and the place looking clean. Also, try their pastries, you won't regret it! read more

Great coffee, friendly staff, and an energetic atmosphere. Definitely a spot I'll be coming back to!

Divina had such a cheerful attitude and was so helpful. She helped me pick out a perfect drink to start the day!

Love the coffee from black rock but Divina's exceptional service truly made my experience memorable. Thank you, Divina, for your kindness and expertise! I'll definitely be returning soon! read more

I have been to several Black rock locations and by far this location was so far the best Divina was absolutely amazing her customer service was on point read more

Absolutely love Black Rock Coffee. This location is great and so convenient. The crew is so friendly! Great management that focuses on customer service. read more

Divina is absolutely amazing! She is always so welcoming, kind, and full of positive energy. You can tell she truly cares about customers and takes pride in what she does. My drinks are always made perfectly, and she makes the whole experience feel personal. She's definitely one of the reasons I keep coming back! read more

First time at black rock and it was alright. I waited in the drive thru line for about 25 minutes before getting my order so it did take a little bit of time. My coffee is very good. I just got an iced caramel latte. My sandwich tastes good but the bread is very tough so I ended up not eating it :/. My total was also $14 so a little bit pricey but about average with other coffee shops. The lady at the window was very sweet and chatted with me while waiting. read more

Black Rock Coffee Bar - Sausage Egg and Cheese Breakfast Sando - Coffee & Tea Near Me - Glendale, Arizona

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Ive always used the drive thru & everyone is so happy & helpful! I had a breakfast burrito & it was good! My fave is the blended blonde coffee with Carmel. What a treat! read more

The coffee I ordered was so good ! Fast friendly service . Would definitely recommend!

Friendly staff and typically not too busy. I usually stop here on my way to work after getting a car wash as a nice treat.

Always get my Hazelnut Latte here! By far the best store very quick and always super clean inside.

This afternoon at 11:30am we were served by two ladies at the window. I dint even mean to watch but she poured our drinks (that are different) from the same pitcher into our two cups and gave them straight to us. I than asked her and she continued to lie saying that's how the espresso is made. I said I understood that but I did not order espresso and my husband DID order 2 extra shots (that we pay 5$ extra for) And she gave us the same drinks from the same pitcher. They were super rude, did not even acknowledge that she lied or acknowledged the fact they gave us the wrong drinks. Very rude experience. We come here often and have always loved the service, but the new people you guys are hiring is rude, doesn't care about the job, this coffee place is amazing, is should stay that way. Sad for the people who think they get drinks they ask for and it's not really the drink they paid for. Do better black rock coffee workers. read more

I love Black Rock but this location is horrible. I stopped by the drive thru about 9:30 this morning. Girl at window was nice but after leaving location I took a sip and my Carmel Blondie was horrible. This is the 2nd time I had horrible coffee at this location. I threw it away!! Not enough time to turn around and go back to complain. Will never go back to this location read more

There is so much to say here; some great and then there's the not so great. I've been to so many Black Rock Locations around the valley and I have left nearly every one of them feeling irritated. This weekend I stopped by this location at opening time because at 5am who can function without coffee? Ha anyway this location is also brand new so I figured I'd check it out. I pulled up a little after five to no one in the drive thru but me and my pajamas. I pulled up to the screen to look it over and was surprised to see it was not functioning. Besides the one middle screen none were lit up or showing any options of drinks etc. if I'd never been to a black rock I wouldn't know where to start. I was u happy last stop at another location when I ordered an everything bagel and received some weird bread type bun. I thought it was a fluke so this time I ordered a plain bagel as well as a caramel macchiato with hazelnut. When I arrived at the window the girl helping was awesome. Her service and kindness definitely made it easy to give a better rating. She did some small talk, even offered me a free shirt they were handing out for grand opening . My drink and bagel came soon after. Again the weird bread thing reared its head. It wasn't a fluke there bagels are just made different and SUCK. Please convert to a regular bagel I beg of you. My macchiato was good but an insane amount of caramel. read more

Black Rock Coffee Bar - the outside of the building - Coffee & Tea Near Me - Glendale, Arizona

I LOVE Black Rock and love they have opened this location right by my house. Their staff members are great and so are their drinks! I only had one small issue last time I went bc the line was long and the girl taking orders outside skipped me and didn't communicate with me about which was the correct line. But once I got to the window, they took my order. I always order the peach bliss with white chocolate fuel drink! read more

I tried a new drink and it tasted awful! no flavor at all so I got out of the drive thru and immediately parked to get something else. I got a blended mocha and wanted a tea instead since I know that i like it but they wanted to charge me again. why would I buy a $7 drink and then want to buy another $7 drink? I bet the teas are cheaper then a blended mocha anyway. super disappointed, definitely won't be back. what sucks is I even tipped them I wish I didn't even come here and they definitely don't deserve the tip I left, so sad. read more

I really enjoy BlackRock overall, and the staff at this location are consistently kind, which I truly appreciate. However, there are a few areas for improvement. First, their drinks aren't exactly inexpensive, and they fill the entire cup to the rim with ice, so you end up finishing a large in just a few sips. The bigger issue, though, is that on my last three visits, they've gotten my drink order wrong. I've asked for a blue raz with watermelon and lime, but twice I was given just a plain blue raz, and this last time, I got a blue raz with coconut. I really dislike coconut, so it was pretty disappointing. While I love the atmosphere and the staff, it would be great to receive the drink I actually ordered when I pay for it. read more

Black Rock Coffee Bar - This is after the ice has melted (about 20 minutes post order). There was so much ice that I couldn't even move my straw. - Coffee & Tea Near Me - Glendale, Arizona

First time trying this place, the young lady taking the orders and the one handing out the coffee were very personable. Tried the Caramel Blondie med. 20on. size, whoa really sweet but tastey . I don't know the caffeine level but it sure gets you going. The customer ahead of me paid for my coffee (what a nice gesture) so I passed it on to the next customer, so good vibes for my first visit. read more

Black Rock Coffee Bar - 20oz. Caramel Blondie Chiller - Coffee & Tea Near Me - Glendale, Arizona

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Service is very fast, coffee is amazing and the baristas are super friendly! I always stop by when I'm in the area. read more

Black Rock Coffee Bar - Coffee & Tea Near Me - Glendale, Arizona

All I can say is hands down best coffee shop ever. I could care less about the product because I can get flavored energy drinks at Dutch Bros. What really makes this a five star experience is the SPEED in which they provide their drinks. I'm a bad customer and will order my drink on the way in, and bam. 5 min later when I pull up, it's ready for me ‍ The service is always so lowkey and welcoming! They match the vibes and they bring some sincerity to the table and I heavily appreciate it! What a great start to a new location read more

I went to this location after randomly stopping bye some throughout the valley and going to the one at Chase field and ordered a large cold brew light ice light cream and SF vanilla. I noticed some thicker white stuff floating in the cup and just thought it needed stirred. I got home when inside and set my coffee down. came back into the kitchen no more than 30 minutes later to this. I was so disappointed and off out bye this. i tried reaching out to customer service yesterday and they never responded. read more

Black Rock Coffee Bar - Coffee & Tea Near Me - Glendale, Arizona

Morning crew on the weekends is always the nicest and hardest working people!! I'm thankful I can come by :)

Went in to this black rock this morning was a bit busy so my order took a bit longer then usual (which was expected) the girl who took my order was nice, I always get a vanilla cold brew with half and half, it's typically pretty good but for some reason it was very bitter, maybe it didn't have vanilla? I love black rock and have never had an issue so im sure this was a fluke thing so will return when back in the area! read more

I have gone to black rock many times and have always enjoyed their coffee but I just had the worst customer service experience. I ordered a breakfast item which was given to me to cold, after the barista handed me my food I tried to ask if she could heat it up and she blatantly ignored me and was drinking her coffee at the window. When she handed me our coffee I then asked if she could heat it up and she gave me a dirty look and sighed and then rolled her eyes at me. I was in disbelief. I asked for her name and she told me she wasn't comfortable and refused . She was the blonde barista at the window at 8:15 on 3/21. I cannot believe that this is the level of customer service this company promotes. read more

Only have 2 employees and makes you wait at the counter to order as they do closing duties.

My favorite place. Great people that work there... lovely music, comfortable chairs to sit in... great art work, awesome coffee... oh, and did I say the people are great that work there! My fav place read more

Saddened that this location continues to go down hill. I come here pretty much daily & completely understand how busy they can get so I started ordering ahead. Today I decided to buy 2 coffees one for me and one for my mom because she was up all night with my aunt as she took her last breath. I ordered online and went into the store to grab them, I got two of the same coffee and they were completely different colors so I asked if one could be remade. I watched the girl literally make faces to the other girl because of my complaint and one of them literally flung coffee residue in my direction from the blender she rinsed out. I am not trying to be a challenging customer, I too work in this industry but where's the customer service? They could see themselves that the coffee was two different colors, one being almost all milk. You also don't know what someone is going through and a cup of coffee could go a long way when you just had the worst night of your life. read more

Service was extremely slow. My husband and I had to abandon our order today. We waited over 15 minutes with 2 people in front of us. Lost out on $20 but we had somewhere we had to be on time. The lady in front of us had 2 of her 6 drinks made and the next drink was no where in sight. They definitely need to increase staff. read more

Came in with 2 friends on a Friday morning. Coffee was just so-so, with all of us not feeling like it was anything overly special (we are from Seattle). Scone was also kind of meh-- clearly baked elsewhere and not fresh. Staff were not super friendly, but did get our order out in a timely manner. Overall, we wanted to like this place (trendy vibe with an emoji wall and decor) but just wasn't as good as other places in the area. read more

Very rude staff , was in line 5 minutes until closing and they refused to take my order . The staff could clearly see my family. Once we went up to the window they stated we couldn't be served because the system locks them out at exactly 7 pm. I asked why they didn't wave us down while sitting at the window and they said they expected the menu speaker to say to pull up. Won't come back if you refuse to serve customers . read more

there was a ton of hairs inside the shake. we didn't notice until we got hair in our mouths. it was very gross and unsettling. read more

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