Their AC was finally working, so we gave it a shot. Everything was fine in the beginning. Giving our appetizer and entrée orders went well, and that's where the pleasantries ended.
While waiting on the food, we opened our silverware and they were ALL dirty (x4). Every single one had chunks of food on the knives/forks. We asked for replacement silverware from the person who brought our appetizer and he seemed annoyed, like we were putting him out. He brought us 3 more and left. We opened the new set of silverware, and 1 was dirty. We're not being overly picky. It was gross. When the waitress comes back, one of the few times she checked on us, we mentioned the silverware issue. She brought us another one and said this happens a lot there. Ew! She has me open it in front of her and that one was dirty too. She seemed annoyed and got another set. On this new set, I was mainly looking at the fork and it was fine. I told her we were good and she left. After she left, I saw that the knife was gross, so I had my son grab another set from a different table. Finally, 9 sets later, this set was clean. SMH. The fact that we had to go through SO many sets just to find 3 clean ones is completely unacceptable! It makes you wonder how clean the dinner plates are. And of our 4 appetizer plates we had, 2 of those were dirty. I just don't understand.
After quite a while, our appetizer finally came out. It looked like a deep bowl of white queso w/ little spinach bits in it, accompanied by tortilla chips. When we tasted it, that's exactly what it was. The spinach was almost not existent, and the cheese dip portion of it was incredibly bland. We had to add quite a bit of salt and pepper just to give it flavor. It was a little odd to be honest, but not terribly bad.
Our entrées arrive. I got the center cut steak, w/ sautéed mushrooms and onions on top. I added horseradish sauce and raw horseradish on the side (I always order horseradish w/ steak- great flavor). My sides were zucchini and mashed potatoes. The potatoes weren't bad. The gravy was really creamy but a little on the bland side. Zucchini was slightly more flavorful, but not by much. The steak tasted like it was cooked in water so they could get it well-done, as requested. It was really tough and parts of it were overly chewy. I didn't even eat half of it. The sautéed mushrooms were the most flavorful thing on the plate. The quantity of mushrooms was perfect, however, I can't say the same about the onions. They were pretty much nonexistent, barely any on the plate.
My husband's ribeye was very chewy and gristly. He said 40% of it was gristle, so he was disappointed as well. He liked his potatoes which did have flavor after he moved the herb butter from his steak to his potatoes. He said the zucchini was fine after he salt and peppered it. And FYI, my husband and I aren't ones to add salt and pepper before tasting the food. We rarely have to re-season dishes.
At some point, after drinking a few sips of the tea, I decided to switch to Dr Pepper, since they did not have Sweet & Low. I was never offered a refill, but she did bring that 1 Dr Pepper in a timely fashion. For the most part, the waitress was MIA. When she did return, she'd drop things and run. I'd start to say something to her and she'd walk off. I'd get one word out and she'd be gone. I'd turn around to see if she was behind me or walking around the table, and she was nowhere to be found until she popped up again.
The service here is just as disappointing as most of the food. When she asked how our meal was, I said that it was alright, but most of the food was pretty bland. She says "ok" and walks off without saying anything else. Again, what the heck is her problem? After 10 min or so she returns, ticket in hand. Mind you, I'm not even halfway done w/ my meal. She says- "here you go. We discounted some of the ticket for you." I tried to tell her that she didn't have to do that, I just wanted them to be aware so that it could be fixed, and she talks over me in a louder voice, finishes what she's saying, and walks off again. Really?
First of all, we didn't ask for a discount. We're fully capable of paying the full ticket price for the food that we ordered. I just wanted the issue to be corrected in the future. I didn't even need them to remake anything. I just wanted them to be aware so they could fix it in the future. This waitress shouldn't be in a customer service role. Some of us were going to order a dessert, but we didn't get the opportunity because the waitress was having her little fit. And no, we didn't get there right before closing or anything, so there's no excuse for it.
So not only did they lose the money she discounted on our ticket and the sale of potentially 3 desserts, but also our future business. We're locals (newly moved) and we eat out almost every single day. You do the math. read more