I am confused by some of the reviews for this establishment because dining at its best is a far stretch, unless the closest comparison one can find is Denny's. The real scoop is the food is not much better than Denny's, the only difference is they overwhelm you with large quantities of mediocre food in the hope that you will slip into a food coma before you write a review.
But the mediocre food is not why I gave them one star... The score was a culmination of mediocre food, an establishment that appears to be stuck between two time zones when serving guests at the same table, and a waitress who felt is was her obligation to interrupt a guest who was politely complaining about the time-zone difference in food delivery.
Rarely, if ever do I not tip a server. I absolutely respect the job these men and women do, the long hours on their feet serving so many different people. But there is a simple fact; when you are a server, you are the mouthpiece and earpiece of the company. This means, do your job well, listen to your guests, politely address issues, and try to turn a bad situation into a good one.
Well, this did not happen... And I was put in a position of advising her manager to explain to her the multiple reasons she was not getting a tip..
First, at what point in time did a restaurant find it acceptable to serve two people at the same table at different times? I don't mean seconds, or even a minute or two. I mean different time zones for shit sake. This is simple logistics folks. Two people at the same table order dinner. The server takes the order at the same time. He or she submits the order to the kitchen staff. The kitchen staff prepares the food by cooking it fresh, or in this case, dumping it from a can and pulling it from the freezer, heating it up and throwing it on a plate. The kitchen staff then notifies the server that the order is ready to be delivered to the guest[s].
Pretty simple.. At least you would think......
So after a while of the Wookie's food cooling while it sat in front of him, waiting for my dinner to arrive, the server comes up to acknowledge the problem. I politely explain to her that serving food to the same table, in the same time zone is appropriate service, however, she must have felt that my polite, calm tone of voice, and carefully worded (politically correct even) complaint was too much for her to handle, so she decided to interrupt me with a snide remark, and quickly grab Woookie's dinner to haul it back to the kitchen while they finished preparing my items.
Well, usually this would end up in me verbally destroying any bit of what emotional stability the offending party would have, but I chose to take the kinder, more gentle approach and biting my tongue. Instead, I plotted of how to explain to either her, the cashier, or the manager (or all three) exactly what is expected of an establishment that survives on providing good customer service. Now don't get me wrong, I have worked the service industry, and for the love of all that is sacred in this world I would never say "the customer is always right", because 6 out of 10 times, the customer is just a jerk.
But in this case, the customer is not a jerk, well most of the time, or arguably some of the time, and even could be considered somewhere between a really nice guy and a jerk.
But I digress... This isn't about me, it's about Black Bear Diner.
Now to make matters worse... We have food cooked in different time zones that obviously exist only in the kitchen area. A server who feels it is her right to interrupt a very polite customer, and mediocre food that was far from being worth the time and/or aggravation. We need to add the completely disinterested assistant manager who obviously cares about his job because it is probably the best gig he could find in the tiny town of Sequim, WA. This guy was oblivious to what was happening, or at least appeared to be at the time it was happening. Maybe, just maybe his attention span was trapped between the mysterious time zone differences in his establishment?
Yes, I am trying to give him the benefit of the doubt here. I mean there have been other unexplained phenomena like Grey Aliens abducting people, crop circles, spacial distortions, so a time zone change manifesting in a restaurant could cause some type of mental distortion.... But now that I think about it, I am probably just lying to myself in disbelief.
I say that because when I explained to him why he needed to explain to his server why she was not getting a tip, I received a snappy return of "She made me aware of this after it happened". Do tell good sir.... Your server made you aware of the problem while we were still sitting at the table, and you failed to have the business courtesy to come to the table and at least apologize?
I say this must be a new form of customer service that I was not aware of. To be honest, I think the concept is lacking in substance. read more