Waited 30 mins @ our table for any kind of service, recognition, acknowledgement,, offer of beverage,, but to no avail. As we departed, the table behind us also decided to leave as they had been ignored for an hour, even after speaking to a manager. I love Black Bear Diner, and was so happy to see the Chico location open up- but the front of the house needs to figure out customer service real quick, or sadly, I won't be returning. As we departed and handed the menu back to the hostess, we did get an insincere "sorry". read more

Second time visiting Chico location. First time some of our breakfast items were not very good. Not up to the Black Bear standard. This time the server forgot several items that went with our meals. It was a slow process to get everything we ordered. For a $46 breakfast for 2, we will eat at home. I'm terribly disappointed as we've been to many Black Bears throughout California and Nevada but this one just doesn't cut the mustard...yet! Still hoping. The best one is in Sparks, NV right off Hwy 80. Please pull it together Chico! read more

First visit to new Chico B B was not to impressive!! Service was a bit slow, had to ask for 2nd cup of coffee, had to ask for leftover box's, an biggest complaint was the prices!!! Will not be back tell they lower there prices back to normal!!!!! read more

Poor service for badly prepared and overpriced food. Don't waste your time on this place.

The new diner is welcomed. Food and service was good for a new crew. Prices are higher than I remember; $20 for many items, inflation?

This diner charges $4-$5 more for everything than other diner-type restaurants in Chico, making it one of the most expensive restaurants in town. That would be all right if the food were good, but it is not. I have eaten at a number of Black Bear Diners in Northern California, and the cooks at this one are the worst of any of them -- greasy and oily , and often overcooked. The cooks at this location have no clue as to how to prepare appetizing diner food. This kind of thing happens when the manager can't cook and does not know what good diner food tastes like, so that manager hires Cook's who are without skills, and does a poor job of training and managing them. I should have ordered the hamm and eggs, because that is one of those dishes that cooks without skills have a hard time messing up. read more

I had pancakes & they were fluffy & yummy. My husband had a chef salad that was huge & delicious! Very good food, great service! Very nice restaurant read more

food cold and very low quality. over priced cafeteria food

I just wanted to say that I understand others have had bad experiences here, I can just say for ourselves at least now, the experiences have been good. Apparently there were some major problems which have now been resolved. I can say the service is good and the food is arguably better than other places. read more

You have to try these pancakes. Best I have ever tasted in my life. I will be dreaming about them for days.

We had such an awful breakfast/lunch. we waited about an hour for avo toast, French toast and a sandwich. It wasn't busy all of our food when we did get it was completely cold!! Just awful cold fries that left a nasty taste in my mouth! The prices on the menu were double every Black bear diner I've ever been too. After we had my grandpas food removed as he was pist it was still over 50 bucks!! The poor gal working was very swee and really tried to make it better. we will not return read more

So very happy to have a Black Bear Diner again in Butte County. Whether dining solo, as a couple or a large group the Black Bear will make you feel like family. read more

Bring a new restaurant in town we decided to give it a try on a Thursday at 11am. Restaurant wasn't even 1/3 full as there were empty tables everywhere so we thought we scored. We were sat promptly and they took our drink order but that's where things went downhill. There were 3 of us and it took the waitress 20 minutes to take our lunch order. We were understanding since they were still trying to work out the kinks after only being open for a few weeks now. The waitress appeared to be only one of two working while other staff were standing around. After our order was taken at 11:20am we waited an hour and still no food. At 12:10pm the waitress said our food would be out in 5 minutes. At 12:20 the restaurant was starting to fill up and I felt sorry for everyone who was being seated since their wait was going to be as long as ours. At 12:30pm, an hour and a half after we were seated we still hadn't received our food and noticed there were 2 tables ahead of us that still hadn't received their food either. Who knows how much longer the wait would have been but we couldn't wait any longer as I had to return to work so we walked out. There are major problems from the service to the kitchen and I never saw a manager anywhere. I was hopeful this would be a great place since I've had good experiences at other black bears, however, we will not be back to this one. If they don't fix their issues soon they will be out of business in no time. read more

I went to the Bear diner on a saturday -- my friend and i both ordered soup and 1/2 sandwich. There was only one soup available to choose , so thats what we got -- chicken noodle soup that looked like and tasted like it was right out of the can! Lots of broth , 2 noodles, 3 carrots and one piece of chicken. My roommate makes better soup! The sandwich came with no cheese -- it was extra. so i added a piece of cheese on my turkey sandwich which came on a piece of white bread (not french bread or roll , not toasted). Thought there might at least be a pickle or some chips , but that was not happening. My friend then wanted dessert and ended up having a bowl of ice cream since there was two pieces of pie left and that was it. I asked the waitress about this and she said they ran out of sugar!. now this was lunch on a Saturday --what were they going to tell people for dinnertime?? We had told the waitress it was seperate tickets and recieved one ticket at the end of the meal. I asked for seperate tickets again and my friend got hers, i did not. after waiting a while it went up to register to get a my ticket and paid it there. Our plates were never picked up and we were not asked for refills. Since it was around 2 pm and the restaurant was not very crowded i would have expected the waitress to be a little more responsive. This lunch of a bowl of soup and 1/2 sandwich was 17.00 when all was done. NOTE-- THIS WAS THE SECOND TIME I HAD BEEN TO THE DINER--and it was worse, so thought i would give it another try. Now i know i will not be going back. read more

Nope this place is not it, not only did i have to wait forever for my food but it was cold and tasted horrible, go elsewhere

I went in again today for breakfast. I had the Eggs Benedict with hash browns. It was yummy. The service was great. When I walked into the diner. Every one yelled good morning "Welcome to Black bear". Overall another great visit. read more

2nd time coming to this establishment and honestly it's so great ! I love it, they greeted me nicely both times and i got great service, my server was friendly and very attentive there was a small confusion with my meal but they kindly and quickly fixed it their manager Michelle was awesome. Coming here for my birthday next week ! read more

Stoped by with my boyfriend for lunch and I have to say they impressed me. Great food, great service and p.s they have cute guys all around for sure coming back this weekend alone. read more

Great place to dine in everything was amazing food and service.the environment was very nice and the service was amazing.

The food was good and the service was even better...Sammy our server was awesome... Ould definitely recommend to family and friends! Thx Sammy for a great experience! read more

Good food with fast and friendly service. My family and I were able to dine in right away and not have to wait. Michelle was very attentive and friendly. She is bilingual and was very helpful explaining the menu to my family. We all had breakfast it was delicious! Overall I had a great experience for the first time dining here. read more

Had a great meal there this past weekend. We had a fantastic server (Hannah) who could not have been more friendly or professional. Recommend this for a good home style meal. read more

Enjoyed an amazing thanksgiving lunch at Black Bear with family today, food and presentation was excellent. Short on staff, servers were great. We will definitely be returning and enjoying this restaurant. Highly recommend. read more

Sammy is absolutely the best server I have ever had anywhere! She was so sweet and has a really awesome personality! You guys are lucky to have her on the team! The food was really good also! read more

Service was great! The atmosphere felt comfy just like any other Blackbear I've been to. My experience met my expectations and surpassed them. The hostess Paige helped us assisting us as we waited to be seated despite the rush hour. Our server Mercedes was beyond attentive while still managing her other tables. The food was amazing, and it was increasingly better than I could've expected from a brand new opened restaurant read more

Food was mostly ok aside from the terribly prepared hollandaise. Broken and lacking flavor at all and eggs Benedict was completely covered in this terrible sauce. Service was mediocre with all items provided after a few gentle reminders. I will not be going back. read more

Went in for breakfast today, and needless to say I am disappointed. My pancakes were very dry and crumbly, scrambled eggs were yellow with no kind of other color on them. The bacon was the highlight of the meal. The friends I was dining with also did not have the best experience with their food. It took over an hour for us to receive our food, and I noticed other tables that were sat after us received their food before we did. If it wasn't for the free breakfast coupon I had I probably would not have come in if I knew it was going to be this bad. I have been to other Black Bear Diners and have never had these kind of problems. read more

I'll start with 2 stars only because their staff were kind and helpful. They deserve to be recognized. I can only hope their wages reflect the ridiculous food prices on the menu. There are a few issues starting with a safe way to enter the restaurant! The maze to safely enter the front door is ridiculous. You're forced to navigate through an outdoor seating area or step out into parking lot traffic without safety lighting or walkway. Ambiance...lighting is harsh, really harsh from overhead locked lights to the hanging lights at tables. Booths/chairs and tables feel mismatched in height which made for awkward seating. Food: We were shocked by the prices for meals: $19-21 for a burger, salads and sandwiches the same. We ended up with two sandwiches one of which was tri-tip. The meat was over cooked, I mean dry and chewy. They charge $2.50 of onions and mushrooms and even that didn't improve the dish. We've eaten at other BB locations and were looking forward to a "comfort" food spot coming to Chico. We went once and won't return. read more

My husband and I just ate here the service was slow and when we got are food it was cold. I am not impressed.

Fantastic service especially the manager he offer me a big bear deal for my first time being there food was great I traveled 6 hours because I wanted to go on a road trip around the state and the sound of the name just rang a bell. The ambiance of the place is so peaceful and full of life lots of trees around in general that city is so beautiful. It's worth going I hope I can go soon again. read more

Went tonight with my husband and we had a wonderful time! Our server was so nice and friendly!! I believe her name was Kass. We had the steak and tri-tip and both were delicious! read more

Our waitress totally forgot about us and was sitting there talking to her coworker. We finally left after waiting 45 minutes to get a drink. Plus she was super rude from the start. read more

I come here all the time and I love the environment and energy of this restaurant!! Will continue to come here until I run out of money!

i had the best experience thanks to kaiya! she had an amazing personality and professionalism!! highly recommend!