STAY AWAY!!!! My…read moreunit was robbed twice (KK unit) in the first two months. There are no cameras on site, the staff is not helpful or responsive - stay away!! I will be suing Public Storage!

I started Renting a Storage Bin on July 6th,2025. I was…read moreNotified Yesterday that my Bin was Broken Into (August 10,2025)! My Bin Door was Crowbarred Open and All of my belongs were Tossed Through and the Bin was a absolute mess!!!! The Manager explained that these types of events DO happen there from time to time, but what bothers me the most is the following: 1) No Video Surveillance available! 2) No Cameras AT ALL in ANY of the Corridors housing storage units! 3) No Effective Alarms! - Notifications were well after the event and was not discovered until a manual walkthrough of the facility!! 4) This is an Ongoing Issue that I was not briefed on when I signed up! 5) I have absolutely NO Confidence that this will NOT occur again! 6) Ownership refuses to put in a More Adequate Security System! 7) There is NO Overnight Security Personnel at this facility!!! 8) History shows the "Insurance" being paid on these units PROVIDE ABSOLUTELY NO BENEFT WHATSOEVER!!! WHY AM I PAYING FOR A LOCKED BIN WITH "NO PROTECTION AT ALL"! 9) OWNERSHIP NEEDS TO "TAKE OWNERSHIP" AND GET THIS ISSUE RESOLVED - It is a Repeat Problem! Wake Up Already!!!!!!! 10) Three Strikes and your OUT Public Storage - I WILL SUE YOU!! AVOID THIS PLACE LIKE THE PLAGUE!!!!!!!!!!!!!!!!!!! VERY PISSED OFF Building KK Unit Leaser!!

I've been using this (10x30) storage for about a year, paying $300 each month = $3,600. I liked…read morethat they were local. But when I go to move out in the middle of the month- charged me for a full month, won't prorate the month, and refuse to give refunds. You can find better for cheaper!

They have a really great location and were very professional! Will definitely do business with…read moreagain! I feel safe coming and going with an easy to remember security code. I found them online and noticed that they were very affordable as well! They are quick to respond to any needs you have regarding your unit as well!

The worst customer service you will ever experience. Karen, yes that's her name, showed up late to…read moreopen up and then had the nerve to be rude and had a bunch of excuses why. I would not recommend doing business here, go somewhere else

The new manager Karen is very difficult to work with. She doesn't give you all the info you need in…read morethe first or even the second conversation as to what is needed to have proper proof of insurance. My gate code was changed without my consent or knowledge. Karen said it was not changed and that she had no way to track down who might have changed it or why. I have an email that shows what it was originally. I spoke with her employee Tiffany on Sunday. I asked Tiffany to have Karen call me on Monday. I had not heard from anyone by 3pm and I called in. When I asked if she was going to call me, I was informed that she figured my conversation with Tiffany should have been sufficient and that I was not the only customer she needed to speak to today as she had customers with flooding issues to get ahold of. It struck me as very unprofessional.

Great experience using their storage facility. The general manager Teresa and team are very helpful…read moreand make the moving experience a little less stressful. Got a month free for renting a one way uhaul moving from Georgia. They have multiple types of platform dollies including a mattress dolly that was very helpful. Access with code or key card made me feel great about security of my belongings. Would definitely use them again if needing storage again!

I've been trying to get a hold of someone for an hour and a half when I finally get someone I…read morereach. "it's not my job Kayla" yeah she just says that oh I'm sorry there's nothing I can do about that. That's not my job.

I rented a 10 X 30 unit in March of 2024. I kept updated on my payments and abided by the contract…read more In May I checked the unit and found many of the boxes were wet and items ruined with moisture and mold. when I called the office to complain, the manager asked "is that the unit with a hole in the roof?" unlike myself who abided by the contract. Public storage rented me a unit knowing it had a leak in the roof. They committed fraud when they failed to have full faith and disclosure when renting the unit. The manager became argumentative when asked why they would know rent a unit with a hole in the roof. she said it was an old building and they have problems. When corporate was contacted, they acted concerned, created a "ticket", said they'd get back to me in one day. That was a week ago. As for my damaged property? The manager said turn it into insurance and washed their hands of the whole the whole thing.

I rented from this location for almost three years in a 5X10 climate controlled storage unit I…read morethink it was and my belongings were always safe. I never worried about my storage unit being broken in to and it never was. The manager, I forget her name but she was always very nice and even when my friend accidentally broke off my key while it was In the lock (long story) she offered to replace my lock for free when she didn't have to (and it was the most expensive lock they sell). I may have been late paying rent a couple of times but the manager was always kind and helpful. The manager deserves to be promoted, give her a corporate job. She's surpassed her duties as a location manager. The only down side of this public storage is that it's not in the best location but it's always been secure and I've never seen or heard of any problems. The only they could of done better is give me a discount as I rented from them for as long as I did hahah. 9/10 rating overall.

I rented a space here to park my car for a few months in fall 2025. When I cleared out my space,…read morethe person in the office said my pro-rated rent (25 days of 30 to be returned @ $220/months) would be refunded within 5 days. It was not. I called customer service to follow up on my refund and was told they did not prorate rent. This is contrary to what I'd been told in person. Had I been given correct information by the person working there, I'd have vacated sooner. I was also told by customer service that they would investigate this situation and get back to me but never did. $185 was a lot of money to donate to a company giving out incorrect information. Don't trust what they tell you!

this is the absolutely "worst storage company" on the damn planet!!!!!!…read morespecifically, in nashville at mcnally drive (but representative of all public storage locations).... please be warned!!!!!!! they are borken into "all the time (at least monthly) and refuse to do "anything" to enhance their pathetic security to protect your stored assetts!!!! ----- renters strongly advicsd to stay away at all costs from these total losers!!!!!!!!!!!! no cameras, no alarms, no security after hours! - just a walk thru the next day to assess the overnight damages!! break-ins occur about every 4-5 weeks (at least) yet all they do is replace the storage locker 'lock' and "that's it!!!! bins are easily borken into with a crowbar and are almsot all located in terrible/bad areas! they also force you to pay for "insurance" but if you have items stolen and do not have "receipts and pictures", you can forget about reimbursements!!!!! i moved out after two losses in less than 3 months - do not make the same mistake. this chanin is pathetic and tyhe local management "knows it", becasue coroporate support sucks and leaves you no way to reach them directly!!!!! entirely incompetent and unapologetically uncaring! again, trust me - stay away from these losers!!!!!!!!!!!!!!!!!!!