Finally found an honest and thorough mechanic. It's been years looking for a shop that treats…read morecustomers with so much care and attention. I brought my Mother over and Joe was like family. I absolutely recommend this place.

I am a woman and have always been treated with consideration at Joe's Garage. Condescension toward…read morewomen coming from car repairmen is a complaint with which I am very familiar, so I value the fact that Joe and Austin give me straight talk. They've serviced my car to them for several years now and they have been good about diagnosing and correcting problems, have told me clearly when a problem is beyond them (my Prius was having problems with the big battery), have suggested good alternatives to the town's exorbitant Toyota dealer when they couldn't make the repairs. If the part is going bad, they show it to you, explain how it should work, show you where the problem is with its functioning. Their prices are great.

Why are auto mechanics so shady?…read more Whether charging you for unnecessary repairs, scaring you into making repairs on the spot instead of shopping around, and charging exorbitant markups on parts on top of their hourly rate, it seems some shops have spent more time learning how to extract money out of the customer than repairing vehicles. Bilo don't play that. While "honest mechanic" seems more an oxymoron these days, Bilo is as honest as they come. He doesn't flip out if you want to bring your own parts (bringing the wrong part just means delaying your repair). He also will show you where things are broken, where service technicians have screwed up (thanks Jiffy Lube!) and keeps your budget in mind when coming up with repairs. Plus, he has the skill and knowledge to make repairs, not just swap parts. If you're looking to be charged 200% markup on parts on top of $85/hr labor by all means go to one of the franchises in town. If you want a fair price and a competent, honest mechanic Bilo is your man.

An auto repair place that is honest and reliable? Can't be, right? Well they are! I can't say…read moreenough about the whole team there. They care about keeping your cost as low as possible, but still do the job right, EVERY TIME. I will never be taking a vehicle anywhere else.

Came here for a smoke test and everyone was great, answered some questions over the phone too. Much…read moreappreciated!

We used to go to the Volvo dealership but then I found Indie Auto. Same quality service with half…read morethe labor cost. They are good with estimating and asking permission before doing work on the car. They are reliable and I trust them.

From the owner: Indie Auto is the Pioneer Valley's premier Volvo and Saab repair shop. We are independent experts…read moreand offer a full range of automotive diagnostics and repair.

I went to Greg's Auto Repair with a check engine light on my 2016 Scion. Upon arrival, I was…read moregreeted by the owner and he offered to check the codes. I had an engine and a transmission error code. A mechanic at the shop also checked fluids and found burned metal in them, not a great sign. They told me in the gentlest way possible it was time to get a new car. I asked what I owed them and they refused to charge me. Coming from NYC, I was taken aback to be treated with such kindness and good faith by strangers running a business. We talked more about cars and about some new cars to avoid that they are seeing a lot of problems with. Since this visit, I bought new car. It probably won't need work for a while, but whenever it does I know where I am going. Highly recommend this business for skill, integrity and trustworthiness. Thank you again Greg's Auto Repair.

TL:DR Greg's is the best around. Decent, trustworthy mechanics are worth their weight in gold…read more Background info: I turn my own wrenches. I work on my own cars and my motorcycles. In general, I don't use mechanics. But my wife's brakes started squealing, and she wanted us to find a good mechanic we could trust for the big jobs (Translation: she doesn't want to die if I mess up her brakes.) I called a couple of friends, and they both recommended Jeff at Greg's. I can't say enough good things about Jeff and his crew. I called and asked about replacing all 4 rotors and pads. Got quoted a very good price, and scheduled in for a Tuesday. Jeff called a few hours into Tuesday, and let me know that the front brakes were fine and didn't need replacing. I'd forgotten that we just replaced them not that long ago, and they didn't have many miles on them, just rust. The rears needed replacing, but the front just needed the rust ground off to stop the squealing. Now, a lesser mechanic would have seen the brakes were fine, and replaced them anyway; we'd have gotten what we asked for. Jeff doesn't roll that way. He fixed the actual problem, and it cost half of what we were quoted. Another note, the rotors he sold us are quality rotors. Ceramic coated so they won't rust after 5 minutes in the rain (unlike the old rotors our last mechanic installed!) All in all, Jeff and his crew are top notch. Honest, reliable, with a great reputation. 5 Solid Stars!!!

I deliver pizza around UMass and beat up on my Corolla pretty hard. I've been to half the repair…read moreshops in the area and since going to Norms haven't been anywhere else. Cody runs a real honest shop and has been consistently fair, friendly, and helpful. I can't recommend them highly enough.

Years of reliable and thorough service by helpful employées and Ernie's decades long oversightread more

I had two Tesla emergencies and they came right on time very quickly like 10 minutes 15 minutes…read more The first time the gentleman was very careful and I appreciated his work. The second time the gentleman was quite young and a little inexperienced and left grease marks on the inside paneling of the driver seat and I had to help him out to figure out how to handle the car. Teslas aren't so easy, but I really do appreciate Ernie's and would recommend it to people in the area.

lou has been Fixing my Acura for the last 175k miles. Still runs great! always reasonable and…read moreknowledgeable. I trust this guy completely with my car and will keep buying hondas and acuras as long as he is there to keep them going!

Best Honda mechanic around. Willing to discuss options, won't recommend work that doesn't need to…read morebe done, always open and honest about repairs and doesn't overcharge. We've taken all of our vehicles here for the past 5 years and never had a complaint (btw, I bet if you have a complaint Lou will hear you out and try to come up with a solution).

So my rear brakes needed to be changed badly and I found out when I went to the honda dealership…read morefor a routine oil change. One service rep at the Lia Honda in Northampton would not let me leave without purchasing rear brakes and rotors for $498-$550. Then I went to Exotics right across from Z Autos, and they wanted $500-$550. And then there was Mike at Z Auto, who replaced my rear rotors and brake pads for ONLY $298. And the best part is that he did it in a couple hours. With that said, I highly recommend Z Auto for anyone having any issues on their cars. And yes it is a small shop and there might be a a little bit of wait but you can not beat that service and price.

Been going to Mike over 35 years and you simply cannot find a more qualified and honest person to…read morework on your vehicle. Mike goes out of his way to fix the problem and pays great attention to the important details. He will also talk me out of unnecessary maintenance and repairs so I can save some money. I will continue to take my vehicles to Mike until he officially retires.