I'm giving this place one star, If I could give it NO stars I would! From the moment I walked into the place I feel like I was being pushed out. My wife, 6 month old son, and I went to Bill's for lunch. My wife sat down with my son as I walked up to the counter to order food. My introduction was from a girl behind the counter with a register to the side of her and this awful looking microphone next to her. I ordered my wife's item first. I told the girl I would like a chicken gyro she repeated in the microphone chicken gyro "it sounded muffled and unpleasant" it was directed to the several cooks standing in the back waiting for a order. My next item came with a question. I wanted the clam strip platter, but wanted to know what it came with. She was unsure so another girl was walking by that knew the answer. It comes with fries and cole slaw. She took the order and repeated this item in that awful microphone. I ordered a drink and paid for the food. The girl gave me the drink and my order number. The cooks have a printer in the back for the food orders why do they need to repeat the order in the microphone, maybe for speed? I sat down and with in 2 minutes my number was called. (it was no more then 4 minutes from the time I started placing my order till the time I received my order) I was shocked! As I'm walking to the counter I see my food sitting on a plastic tray with about 5 other people standing in line looking at it. As I'm walking back to my table with the food I can't help but notice how hideous it looks. The clam strips definitely came out of a freezer that we're prepared in some factory. The fries were golden but did not look really hot and fresh. The gyro was wrapped in paper and leaking. No plate was given for the gyro. I sat down and my wife looked disappointed. She went up to the counter to get a plate. I started to eat the clam strips which 95% were crumbs. They were dark, very greasy, results of old low quality oil and had no taste. My wife's gyro kept falling apart and as the chicken hit the plate it made a "thump noise." The fries lacked flavor, were mushy and definitely not made to order. The cole slaw smelled like crap. It was cabbage with a piece of carrot drenched with mayo and vingar, no other seasoning at all. (like celery seed, salt, or peper) No creativity at all! The cole slaw was their just because it's a staple item to most fried seafood dishes.
As my wife and I got ready to go. I poured a pile of salt over the fries stuck a upside down fork in the cole slaw and asked my wife where else can we go to eat.
They definitely don't need the microphone for speed. Everything comes into that place frozen. I wonder how far the freezer is from the fryer?
The decor and furniture was old out dated and dirty looking. It's okay in my book to keep things old fashion style but keep it clean and neat!
Unfortunately all over CT it's like this, old time places have given up and results to poor food quality. They'll keep their old time regulars till they retire to FL or have health problems from the careless food preparation from places like this! read more