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Big Way Hot Pot

4.6 (18 reviews)
Open • 11:00 am - 2:00 AM (Next day)

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Recommended Reviews - Big Way Hot Pot

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Fried chicken and fries
Julie B.

Love Big Way, they have a very good selection of items and a good selection for broths. I tried a new one that was very good. We also added on the fried chicken and fries for $2.99. very tasty. They need a BIGGER order. It was fun to see the robots delivering the food to the server to take to the table. My kids call them Clankers lol.

Hot pot in bone broth
Divyasri C.

Was really surprised to see this location was fully packed even on a Thursday night. This was our first time trying a Big Way hot pot. Super conveniently located at the New Westminster skytrain station. The waitlist system is super convenient as you just need to go at the time your table is ready. We were 8th in line but got to the 1st position in the list in 10 minutes. The food was amazing. The broth was delicious. The cherry on top was the great service and our server patiently explained the whole system to us. Really hope they start the Spiked Boba in this location!! Absolutely love their black tea ice cream though!

Service is excellent and very efficient. Great place to go especially in a big group. It does get a bit busy, I highly recommended joining the wait list beforehand to guarantee a table.

Anita Z.

I've been to Big Way so many times but I realized I've never written a review for it! I feel like I've enjoyed my experience every time I went and this time was no exception. I do have to say that getting the timing right for when to join the waitlist is hard, but the lady at the front gave my group a bit more time to get there, which was really nice of her. This was my first time going to the New Westminster location and I was surprised to see how packed it was despite the larger space. Their business is really popular and I can see why. They have so many ingredient and soup base options, so there's something for everyone. I've recently been enjoying the tomato mala dry mix (mild) so that's what I got this time. I definitely recommend choosing mild when getting a dry mix, because I think the dry mix tends to be spicier than most people think (this is coming from someone who enjoys spicy food). Something I wanted to note about my experience was the customer service. We were a group of 8 and we wanted to put all of our hot pots on one bill. This was a bit chaotic, since some people in my group did not speak English, but the staff did their best to help. Later, when two of the hot pots came out too spicy (there may have been some miscommunication), I asked the staff if we would be able to get some of the basic broth to water it down, they asked if we'd like to have the tomato broth instead, which we gladly accepted. Overall, I really enjoy coming to Big Way because they have all the ingredients that I like in a hot pot. I have pretty much tried all of their soup bases, so I hope to see more seasonal flavours come out!

Vegan mushroom broth with fixins
Emily S.

SO DELICIOUS! Great vegan and veggie options! Pretty fast service. Priced by weight so be weary of that. Been twice : first time I went light on protein and it was only 15$, second time went heavy on tofu, egg, fresh noodles, and it was 24$. Went with different friends both times. They both made drastically different choices. But we all loved it!! Staff is very friendly and patient. Super fast clearing tables and bringing FREE ice cream. As soon as you walk-in you can see how many people are in line on digital display. Give them your info if its a ling wait; They will call of text you when its your turn to fill your own pot. Very efficient service. Will definitely be back; IM A HOT POT CONVERT :D

Katie T.

Big Way delivers excellence in ingredients, style, merch, and vegan options (including almond milk bubble tea)!! I recommend hot pot to every friend of mine -- it is always a positive group experience.

Alisha W.

Soft opening during the last week of October and the long line up and wait time depicts how much people enjoy the Big Way hot pot concept - choose, weigh and pay. Since the kitchen cooks your hotpot selections and then bring the hot pot to your table, this is a hassle free hotpot experience! They offer a complimentary ice cream cone dessert at the end of your meal and we enjoyed their matcha ice cream. Also, in addition to hot pot, they serve a huge menu of boba tea or fruit drinks etc to complement your hot pot experience. Broth menu is quite extensive and even included couple vegan soup base option. I liked the tomato and collagen bone broth. Their sauce bar is abundant and I like it - it's satisfying to personalize sauce to your preference. If you like to try their recommended sauce pairing recipes, they have the recipes conveniently displayed at the sauce bar. For me, the main drawback to their hotpot concept is the hot pot is already cooked so it's not boiling hot and when food items are all cooked at once, one should choose wisely and avoid items that need more controlled cook times. I find the hotpot experience here definitely serves a niche where you can customize broth and hotpot items exactly to your own tastes and liking. For example, you can decide to add just 1 crab leg to the hotpot for that extra boost in taste and I enjoyed pairing it with as many lamb and fatty beef slices as I please. The cost of your meal here is by weight so the price of your meal could add up and I personally prefer AYCE for customizable cooking time and for its nicer seafood/meat options. I also think AYCE could be better value for carb and meat lovers and Big Way is better value for light eaters. Big Way meal costs totally depends on what you select but this place definitely saves you time to shop, chop and cook, especially if you prefer variety in your hotpot. I ranked this place 4 stars mainly because of its convenient location and super roomy interior. Ambiance is very spacious and service was quite friendly. This location is located at New Westminster skytrain so it boasts of easy sky train commute plus parking lot. I appreciate driving here with its indoor paid parking option on those heavy rainy days.

Donnel P.

First time at this location with four other friends and our visit was very good. We went at 4:30 in the afternoon and the waiting time was less than 5 minutes probably because of their massive dining space with many tables. Staff was friendly and very quick in attending our needs. I was stunned that the serving time was less than 10 minutes. I've also noticed that I paid less but picked more stuffs versus my first visit at the other location. This place is conveniently located by the SkyTrain station and highly recommended for those hot pot lovers.

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Review Highlights - Big Way Hot Pot

“Good value if you know which lighter weight items to pick Ambiance is typical big way.”

Mentioned in 4 reviews

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The Dolar Shop

The Dolar Shop

4.3(172 reviews)
7.2 km•Metrotown, Maywood
•$$$

Came for the late night (9-11pm) AYCE hot pot deal and it was a great experience! The food was…read morefantastic, and the ingredients all felt very fresh and prepared to order. The self service sauce and dessert bar adds to the premium experience as well. I wanted to try their advertised Wagyu beef and man was it fantastic! The meat melted in your mouth and wasn't overwhelming which extremely fatty cuts of Wagyu can be. By far the best AYCE hot pot meat item i've ever had, and I've been to many AYCE hot pot restaurants before. Shoutout to the shrimp paste and salmon sashimi as they also tasted fantastic. Ordering food was very simple; you order via a sheet on the paper to start but as the night went on, voicing the order to the very attentive waiter was all that was needed. Service at Dolar shop is always 10/10 and there was no exception during the AYCE service. Would 100% return for this late night AYCE deal as this was the best overall AYCE hot pot meal I've had.

Hands down the worst DolarShop experience I've ever had and I LOVE DolarShop. Came here today,…read moreSunday lunch with my sister, niece, and nephew with a 11:30am reservation made. It's great that they brought the DolarShop menu back, along with the Kids Eat Free deal. We were seated pretty quickly and it was nice that they had free toys for the kids. I told them we were celebrating a Birthday and they said they will only provide something if it's the actual day of my Birthday, which was a slight bummer. The Richmond location has never asked and being that my actual Birthday was 3 days away... oh well! We put in our order on the tablet pretty quickly but were told we can only the food for the Kids menu after we placed our adult food order on the tablet. We waited for awhile but no one came back to take the Kids food order so we had to ask again to place the kids food order once the adults food arrived. The adults food did not take long to arrive but for some reason our pork bone soup base never came with the extra chicken and intestine that it usually does. Again, another oh well! However, the food for the kids took RIDICULOUSLY long. It literally took 45 minutes and checking in on the order 3 times for ONE of TWO kids meal to arrive. The kids ended up eating the adults set meal and after 45 minutes my poor niece and nephew had to share one small plate of food. Another 2 follow ups and another 15 minutes later, the second kids plate of food FINALLY arrived. From ordering the Kids food until arrival, it took ONE WHOLE HOUR for my niece's food to arrive. I understand that they eat free but what's the point if they are going to starve the kids?!? My sister literally finished her entire lunch set, while sharing it with the kids, before my niece's food arrived. The restaurant appears to be understaffed though it was less than half full. The kitchen also appears to be understaffed - while walking by there seemed to be only 4 employees in there, including a dishwasher. No apologies at any stage and while the food quality was fine, there's also definitely less food compared to my recent lunch set at the Richmond location. Luckily, I had won a voucher for the meal but it was difficult to decide how much to tip, as the service was lacking and the kids food took so long. I believe in tipping though but today's tip was definitely not as generous as usual. This likely will be my last time to this DolarShop location and will be warning my friend's and family to stay away. Guess we'll only go to the Richmond location from now on, which is too bad.

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The Dolar Shop
The Dolar Shop - Wagyu lunch set. Definitely less meat than the same set from Richmond location

Wagyu lunch set. Definitely less meat than the same set from Richmond location

The Dolar Shop

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Pot Empire

Pot Empire

3.9(33 reviews)
6.6 km•Marlborough, Metrotown

I had been to this restaurant but it was a long time ago. However, i noticed the qualitis have…read morechanged. I visited the restaurant the 2nd time last night. We ordered 2 set hotpot dinner. One was the fatty beef with pork bone brother and the other one was the Chicken thigh with pork bone broth. The bone broth was average. Regarding the meat, fatty beef looks average. however, the chicken thigh still had ice when the meat was brought out resulting with a lot of water on the plate soaking the meat. The meat was very soggy and fell apart. Overall, i think the quality and price are quite average. the service was acceptable as well But i have to say their milk tea is good though

upon entering, the first thing we noticed was the strong smell of gas. it lingered in the air,…read moresharp and a little unsettling. the restaurant also felt unusually cold, with little ventilation, which made the first few minutes uncomfortable. once the boiling cauldrons started, though, the room slowly warmed up and the chill faded, though a few in our group mentioned mild headaches early on. the space itself was bright and lively, filled with neon light and movement. reflections bounced off the tables and walls, giving the room an almost electric energy. servers moved constantly, weaving between tables, and the place filled up quickly with conversation and steam. menus were large, simple to read, and easy to follow. dinner included a drink, milk tea, yakult tea, or green tea and a dessert choice, either a fudgesicle or a revello style ice cream bar. the sauce station wasn't as extensive, but did have fresh minced garlic, sesame oil, soy sauce, vinegar, chili oil, cilantro, green onions, sesame paste, rows of fresh ingredients and condiments let diners mix their own combinations. the sauces were flavourful, versatile, and worked beautifully for dipping or for stirring into the soup. each broth came with a generous set of ingredients: chicken ball, fish tofu, fish ball, corn, enoki mushroom, fried bean curd skin, lotus root slice, tomato, napa cabbage, quail egg, and a prawn. the bowls provided were small, so we learned to transfer ingredients from the large serving bowl into the pot, and later use that larger bowl for the soup itself. parking was free but limited, tucked under cover next to cm chicken in the newmark building. overall, despite the initial gas smell and cold temperature, i enjoyed the meal and the interactive experience. once the pots started bubbling and the table filled with colour and steam, it became warm, lively, and satisfying, the kind of place where flavour makes up for the flaws.

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Pot Empire - Colourful neon lights

Colourful neon lights

Pot Empire
Pot Empire

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Liuyishou Hotpot Burnaby

Liuyishou Hotpot Burnaby

3.2(36 reviews)
5.7 km
•$$

Looks like competition is heating up around town, with this chain finally joining the dark side of…read moreAYCE goodness. About time. Parking is available in the parkade beneath the building, as well as on the side streets. The place is average sized, but it sure was packed. The waiting area here is way too small. People were crowding outside. Inside looks pretty dated (several restaurants have died in this space) and the renovations look pretty minimal. Staff are friendly but understaffed. Ordering was a bit annoying as they do it by tablet instead of order sheet, so my friends and I couldn't just fill out a form. We often had to wait a few minutes to find someone to top up water or soup or take our orders. The sauce station is pretty good, with the usual expected fixings. There is also a hot food station with chicken karaage which is nice. The food selection is very decent. Their claim to fame is their meat ring which surrounds the pot. See photos. This more for show, and is obviously a relic from their non AYCE days. Selection is a bit lighter than the competition, but there were no glaring omissions. They do have skewers for an additional cost. The staff didn't skimp out on any parts of our orders, which is also worth a special mention. Lastly, be sure to save some room for the ice cream. If I were to rank this place, I would put it slightly below Marble House (Crystal Mall) in terms of quality, but the pricing here is quite a bit better. I would gladly come back for more self destruction. Recommended.

Service 3/5 Quality of Protein 4/5…read moreCondiment Bar/Snack Bar/Self Serve 2/5 Side street parking and backlot parkade available My friend is a VIP here so clearly it's one of his go to hot pots. It was my first time here, as I was on a recent hot pot spell. We came here for dinner and it was under $60 a person with drinks. I wasn't wowed with the broth or protein, it was just allot of protein. The snack bar was rather limited and the items were barely warm. Desserts at the bar was below average. The quality of the unlimited drinks was the highlight (non alcoholic). Not running back.

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Liuyishou Hotpot Burnaby - Sauce station~

Sauce station~

Liuyishou Hotpot Burnaby - Remains of hot pot~

Remains of hot pot~

Liuyishou Hotpot Burnaby

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Happy Lamb Hot Pot

Happy Lamb Hot Pot

3.4(174 reviews)
6.9 km•Marlborough, Metrotown
•$$

Happy Lamb in Burnaby on Kingsway across from Metrotown is a great place to get together to enjoy…read morehot pot. During their $19.99 Happy Hour between 11:30am - 4:00pm include soup base and beef and lamb with an assortment dumplings, noodles, balls and veggies. Also have access to a selection of fried food and pork bones. Parking is available underground.

This is the first time i've ever been to happy lamb. I rarely eat at all you can eat hot pot places…read morein general. -came on a weekday early afternoon with my friends. -happy lamb had a $19.99 happy hour all you can eat lunch special so we decided to try it out. -We selected the mushroom broth for our hot pot broth. Not a big fan of it. Tastes pretty plain in my opinion. Not bland by any means but it was just ok in terms of taste. -The meat was fine. It wasn't fatty. It tasted like any sliced hot pot meat you can get anywhere. There were lamb, beef, pork, and luncheon meat slices available for this menu. There was a small selection of seafood available as well. I didn't really like the cod paste siu mai. The texture was rubbery and the flavor wasn't that great. The fish tofu, fish roll, and fish balls were fine. They tasted like any other fish balls you can get anywhere. There was also a small selection of vegetables available. The Napa cabbage leaves and winter melon slices were fresh and big. No complaints on the vegetables. The sauce station was vast and everything you could possibly want was there. There were no lines and the station was clean. Some places like Big Way Hot Pot provide simple sauce recipes for beginners, but there were no suggestions here. It would be nice if they added some suggestions because i'm a newbie when it comes to sauce combinations. A very small selection of hot small plate appetizers were available too. They served as appetizers for the hot pot or something more solid in case you want a break from just eating hot pot foods. I wish there was a bigger selection though. For the appetizer buffet area, there were lamb bones with meat in some type of brown and red sauce, the classic vegetable spring rolls with sweet chili sauce, and deep fried mantou, which is basically a kind of crispy fried dough bread with condensed milk. They had a few cold vegetable appetizers like chinese Kelp salad which was slightly spicy, and wood ear mushrooms which were slightly sour. I didn't like either of them. Also, i noticed from past yelp reviews that customers were offered free ice cream. We were not offered any. I guess they discontinued that bonus. As for the service, I don't really have any problems with the service here. The staff were pretty good at refilling the water jug with sliced lemon even though it wasn't really empty. We didn't have to wait long at all for our hot pot ingredients. It all arrived within 10-15 minutes. One little hiccup was that we ordered udon but the staff gave us thin ramen noodles by mistake. Our server changed it to the correct udon noodles after we pointed it out. As for the place itself, it was pretty empty with a couple of solo eaters and a couple tables with families. The dining area was clean and roomy. We were seated at a booth by the window but the blinds were closed since the sunlight was too bright. Washrooms were tucked away far in the corner so it was a bit of a walk but they were clean, not too small, and empty. Overall i would give the food 3 out of 5 because nothing stood out to me. The food was just average all around. The service was fine, but the price was great at $20. In fact, I think $20 per person is by far the cheapest, best value all you can eat hot pot deal in the Vancouver area. So i'll give Happy Lamb Burnaby 4 out of 5 yelp stars overall because its a good value. This is the best bang-for-your-buck AYCE hot pot deal as long as you're okay with their average food quality.

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Happy Lamb Hot Pot
Happy Lamb Hot Pot - Seafood available even on regular AYCE menu

Seafood available even on regular AYCE menu

Happy Lamb Hot Pot

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Big Way Hot Pot - chinese - Updated October 2026

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