I came here hoping to take advantage of the BOGO deal that they are currently having. Unfortunately, I was not able to try the bubble at this location. My comment/review is about their service, operation and management. I get off at work 5 pm and I managed to show up at Tiger Sugar around 5:30. When I arrived at the bubble tea place, I saw a sign that they ran out of Boba and Pearls. They have closed their doors for 2 hours (not sure if they really did open again at 7pm). I called this restaurant at 4:08 inquiring about their deals. They were not that busy today in the morning too (a friend went around 2 pm). Note that they open at 11am. I am shocked how poorly managed this bubble tea place is. They charge $6 - $6.50 for bubble tea and they already lack service. They should know how many people would be coming to the bubble tea place. This is not their first location (they have another location in Richmond). They are so poorly managed that they had to lock their doors. They could have greeted the guests and apologized for running out of boba and pearls. There are also people who don't want to have pearls or boba in their drinks. They do not consider that. I am disappointed.
When I looked inside, the bubble tea place at 5:30 there was not a single person inside. Guess they went to buy boba or pearls from elsewhere. It really makes me wonder? This is unlike Xing Fu Tang. When Xing Fu Tang run low on boba, they start making a batch infront of the customer. This shows that their boba is made inhouse.
I am very disappointed with this place. Note that parking is not free here. paid for parking and no bbt. read more