tl:dr if you come here for an oil change, make sure they change your filter too. I wish I could rate this location better. The service at this location was pretty good. Calling them does take a while for someone to pick up, but when you are there, they treat you with respect. I came in at 10am for an oil change on a Sunday. I was next in line and they were done with my oil change my 10:30, but the cashier was busy so didn't call my name. I saw that they finished with my car so I went and stood in line and could have been out of there by 10:40 BUT there was a problem. I checked under my hood and found that they did not change my oil filter. UGH this is why people say to change your own oil! I went in and told them that I don't think they changed it. The cashier came out, looked at it, and agreed with me. They immediately changed the filter and apologized. The technician said that sometimes he just cant find the filter so he doesn't change it, but many people expect that they would change the filter since they say they do and charge you for it! I also don't think they did the chassis lubrication and everything else they said they'd do, but I'm okay with that. read more

We had a nail in our tire so my wife stopped by Big O. They were busy but someone came out, took a look at it and said "oh that's no problem- bring it in tomorrow and we'll patch it up." Great. I brought the car in the next morning and another person looked at the same tire and said "you need 4 new tires." Since I don't know what the hell I'm talking about with cars, j said "ok" and put a down payment for tire delivery. I thought it was odd that 2 people from the same shop gave us 2 totally different answers. Well, I took the car to 2 separate locally owned tire shops in Berkeley and both places quoted me $30 to patch the tire. I'm sure these bigger companies need to hit numbers, but I'll never go to Big O again. If you do, get a 2nd opinion!!!! read more

Good service friendly and knowledgeable staff. Job done in good time frame and all follow-up visits easy and smooth

These guys were very professional and pleasant. They were very quick in getting the job done. I'll go back again.

Had a flat tire. Took it to the store that I had bought the tires from (NEWARK) but could not find the wheel lock key. They temporarily patched the tire without taking it off. They said it was temporary, not to drive it like that for long. Had to spend $200. at a mechanic to get the wheels off because Big O probably lost my wheel lock key when I bought the tires. Took it to Berkeley Big O, (closer), To have the tire fixed for good. Fully explained that it was only fixed temporarily. Tire guys were not given this info so only saw the low tire light, checked it for a leak, did not find one (duh) and said it was fine. Still not fixed, waited 2 hours. Never going back. read more

I brought my car in for new tires. I mentioned that my tire pressure sensor needed to be replaced, they said no problem and my car would be done by 1300 the following day. I picked up my vehicle at 1700 and checked out. Started up my cat and the tire pressure sensor light is still on. They completely ignored my request to have it changed. Very dissatisfied with their service. Take your $ somewhere else. read more

Changed tires with Big O Tires Berkeley. Great service! they did an incredible job. Thank you

Marvin and the team were great. I called for an urgent single tire replacement an hour before closing and not only did they take great care of me, the price was fair and service was great. One of the the team also showed me a few things to watch for future repairs. No pressure, no hard sell, just good old fashion help and service. Keep up the great work guys! read more

I came in an hour before they were set to close due to a flat tire. Brenden and Jarrell were so friendly, helpful and professional. They did everything they could to find tires that were the best price that could safely fit my car. They gave me all the information I needed to make an educated decision and were so kind, especially when I was feeling overwhelmed. I'd definitely come back for future tire needs! read more

Earle, Alejandro, Brandon, and the *new guy* are all soild with me. I came with an oddball request and they made it happen. They were able to get the thing to work and got me back on the road. Easy peasy. I've gone to this Big-O multiple times and will keep going as needed. Thanks guys!!! keep the laughs coming. read more

Came in just before closing with a flat tire. Brandon and Nelson got it fixed in under an hour, even staying a little late to get it done.

I took my car into Big O Tires for a leaky ATF cooler line on sat with an appointment. I took off work just to get there. They looked at it on monday! Ordered parts, witch they had a hard time fitting with some issues. On thursday I picked up my car, i drove away and onto the freeway. Five minutes later the cars trans began to slip..I pulled over on the side of the freeway and found a massive slick of ATF fluid behind my car..I opened the hood to find the fluid had sprayed all over the lower engine bay witch had caused a fire on the left (pass side) firewall. Before emergency services had arrived my car had burned to the ground. I went back to the shop and waited for any help..I.was told that they would not help..I contacted their corporate offices and filed a claim..they sent me back to the shop. I finally managed to talk to the owner (I belived) and was told that it was "my cars fault" and he would not contact his insurance provider untill the BAR contacted them. Meanwhile, I have no car and no ability to work and no more income because of this. read more

Big O Tires - I took my car into Big O. When I picked it up a few days later and drove it from the shop onto the freeway. Five minutes later this happened - Tires Near Me - Berkeley, California

Brandon (hopefully spelled that right) was great and got us turned around in 30mins. He's also incredibly nice and funny. Highly recommend this place just for him read more

Brandon was so helpful and was able to get me in when I pulled up at 6:30pm (they close at 7) with no appointment to fix my flat tire. He found me a competitive price and I was on my way only 40 minutes later! Saved me so much time and made my week. This will be my first place to go with any future car problems. read more

super nice, fair pricing, great service - my oil change was done in less time than they quoted. thank you John and Henry!

All of my tires needed to be replaced because my car is all wheel drive. Mike provided the lowest quote for same day service. When I arrived another staff member helped us and was not aware of the quote I was provided, but thankfully Mike was there to confirm. I am very grateful!! read more

Chose new tires and made apointment on Friday for new tires on Monday. Got confitmation of apointment. Went to apointment. They did not have the tires. Told me they take 5 days to get and becuase I had not answered their phone call they had never ordered them. Of course since I made the apointment only 3 days ago even if I had spoken with them they wouldn't have been able to honor their apointment anyway. What's the point of confirming an apointment if they don't actually plan on providing services? Person I interacted with was super unhelpful, and tried to sell me some other tires I didn't want. Very aggressivly told me it was my fault but did eventually "apologize" and promise to "talk with the guys." Would not recommend. read more

Brandon and Mike helped me out and went above and beyond. Excellent customer service thank you !!

this review is from early 2019. I was too angry in 2019 to write this. I realize things change and it's been over a year so hopefully this isn't the standard at this shop anymore. I waited to write this because my fury has settled and I can be cogent now. 1st visit: My initial tire rotation experience was fine. I dropped my car off at 3pm mid week to have the tires rotated, it was done by 5pm. Customer service was fine, prompt, courteous. $20 to rotate the tires sounds fine to me. 1st phone call: I notice they've returned my key without the micro lock carabiner that exists so I can connect the car key to my other keys. I called the next day, "have you seen this thing? It locks onto the key loop, it would have taken _actual labor_ to remove it." No one's seen it...I'm mildly annoyed. 2nd phone call: My tire warning light comes on. I called. Someone called William identifies himself as the manager. Says bring in the car. 2nd visit: I watched him as the beeping electronic thing registered different results on all four tires and he had to do it two times before he decided I'd need to replace one of the sensors in the tire. Sensors just break, he claims, it wasn't the technicians fault that it got broken, they just die...and you have to replace them. They insist it's a coincidence that it's broken now immediately after they rotated my tires. So fine, I agree to replace it. An aside: He also said to me "it doesn't really matter, if you don't want to replace it you don't really have to... you can just drive with the light on, it's just an indicator light"...seriously? That's your advice at a tire shop? They order the part because I'm told that is my only real solution. 3rd visit: They replace the part and the whole thing costs about $120 including labor. I drive off the lot, and the next day the tire indicator light comes on again. 3rd phone call: I call, hey my sensor light is back on and you just replaced it. oh, it's probably the sensor in a different one of my four tires...oh it's probably coincidentally also broken now, they ask if I can come in right now. No, I have work. Tomorrow? Sure, I feel like I have no choice... this is getting pretty exhausting. 4th visit. They do the little beepy electronic thing with a tool designed to register the sensors. The one that was allegedly just replaced now doesn't exist. It's not registering. Oh. Maybe we put in a bad one...sometimes that happens. We'll order a new one, but according to the beepy tool, it looks like maybe a second one is bad too. I'm told that another one is failing and I'll need to replace that for $120. This is getting really expensive for a tire rotation. I decide to get a second opinion. I drive off the lot with my indicator light still crying wolf... 1st visit to my regular mechanic: I call my mechanic. His assistant says "well, we closed 15 minutes ago but just bring it by real quick and I'll check the sensors with my beepy electronic tool. His tool registers that the allegedly replaced sensor isn't working. I think I've been scammed. Then his tool registers it as working and another as not working. We create a video so I can go back to the guy who talks over me and insists that I'm wrong and my only recourse is to buy another part, or drive with the light on because it doesn't really matter. I can't tell if I'm being scammed, or what's happening. I'm bewildered and I don't want to go back to these people but they've f---ed up my sensors now, and I just paid to get it to work and it still doesn't work. 5th visit. I get the real manager. Oh, you're the manager...not that other guy who is also named William? okay... um...I'm super pissed. My mechanic's assistant shows up on his motorcycle to back me up...to tell him what his tool registered because men can talk to men?? He knows from my story that this tech is just gonna ignore what I say and insist I can only pay to replace the part. And I keep getting steamrolled by other William (the one who is not actually the manager), while he just says my only option is replace the sensor. Manager uses the tool at Big-O and confirms what my mechanic established. Says he's sorry. This is the first he's heard about my issue. I leave with the light still on. My mechanic recommends I take it to Orozco Tire right across the street from Big-O. It's a family owned and run tire shop with very efficient fast in and out honest straightforward service. They check my sensors, reset the indicator light in the system, drive it around the block to reset the sensor, and the light goes off. Easy peasy. I've returned to Orozco and they are amazing. I recommend them highly. Immediately across the street from Big-O. It's a small inconspicuous place. read more

I have seen others' ratings, but wanted to say my experience from my first call to driving away was very good. At the Berkeley store, Marvin was very helpful in selecting tires over the phone and making the order and appointment. A very reasonable price for a national brand, and better than my comparison shopping. I will say that I was not thrilled with having to put down a $100 deposit to get the tires delivered to the store - I can't imagine they have every tire in stock, and it seems having a between-store delivery was common. But I'm sure there are deadbeats out there who don't show. So no prob, the appointment was kept on time, and I drove out with some nice tires with no hassle. Thanks, guys! read more

Thank you Brandon for saving my day!!! I got a flat tire on my way back to the north bay and stopped by this store shop and luckily they had my tire in stock. Brandon was able to promise me a 45 minute turn around time and I was out of there, back on the road!!! I will definitely be coming back because of Brandon! read more

Brandon's customer service was amazing, and helped me diagnose an issue with my car. His patience and attention to detail is much appreciated. read more

Thank you Michael for all your amazing help with finding the 14" tires for my old Mustang. With all the new cars having 18" 20" and 22" wheel its hard to find the old smaller sizes. Michael was great to work with, service there was great! I will be back with my other old car for tires soon as well as my everyday SUV. read more

Big O Tires - Tires Near Me - Berkeley, California

Unbelievably bad experience here. I brought my car in for new tires. My brakes had started squeaking earlier that week so I asked them to check them out. I dropped my car off in the morning and went back to work. After a few hours I get a call and am quoted a repair of around $1200. My brakes had just started squeaking, yet they wanted to charge me to replace front and back brake pads, front and back rotors, and the drum kit in the back. I knew it was a bad quote and told them not to make the repairs and that I'd be getting a second opinion. After a couple of hours I get another call from them stating that I wouldn't be "allowed" to drive my car off the lot. They claimed that it was dangerous and that I would have to get it towed. I go back to the shop with the intention of calling the police if need be. Thankfully my insurance covered the cost of the tow and I get my car moved to another, more reputable shop. Low and behold, the quote was complete bullshit. I only needed new front brake pads and the repair was made quickly and at a fraction of the cost. Unbelievable. Took my car here for a simple repair and nearly had to get the police involved. Go literally anywhere else. read more

Took two days to get a simple tire change, even with a scheduled appt. Wasn't ready at the end of the night. Had to come back in the morning and waited another 2 1/2 hours. no communication about status. read more

Surprised by the negative reviews. I had a very good experience at BigO: 1. They took my car in when they said they would 2. They were clear about the cost (~$900 for 4 tires & alignment) and the time ("couple of hours") 3. My car was ready in 2hrs (that's the average wait time) Highly recommended working with Will there. He's upfront about the service and the timing. Would recommend coming here as soon as it opens on the weekend to get ahead in line. Taking off one star due to cost (Orozco Tires across the street quoted me $600 and, of course, Costco is cheaper) read more

Had an overpriced front brake job done and within 509 miles the new rotors warped. Obviously cheaply made and overpriced. During a recent new tire installation the "curtesy" inspection indicated numerous front ent control rod and cv boot cracks. They additionally recommended the coolant system hoses were worn and needed replacement. I took my vehicle to an independent highly rated mechanic shop and none of the issues BigO stated were accurate. In fact I had the entire suspension system completely replaced only several thousand miles prior (and last) to my BigO visit. I should have learned the lesson on the brake job. read more

They are very slow & constantly 'backed up'. Oil change & tire rotation took 3+ hours. Absurd. Go elsewhere if you can.

I had a great experience getting my flat tire replaced quickly. I needed a tire they didn't have in stock, which they found in a few hours, and I had my car back at the end of the day. Fast, kind and easy. read more

Big O Tires - Now replaced! - Tires Near Me - Berkeley, California

Service are good and honest the one in San Leandro more honest people are needed to work on our cars (honest shops)

Second time coming to this Big O and this location is full of hardworking individuals . Great customer service and great attitudes to be in a hot garage all day . Here is just a quick run down of today's visit ! ARRIVAL: Upon arrival staff was very cheerful, the environment was exactly what it's suppose to be (automotive shop) but clean . They have a display of their premium tires and even a gallery type wall that shows certain things like , tire traction and it's effects on our driving, what tires are good for certain terrain . Very informative and educational for someone who knows little to nothing about cars . THE WAIT: The wait was a little long but I'm not sure if the cashier forgot to call my name but the last time we came (a week ago) they were fairly fast . The lobby is what you expect when you come to an automotive shop -A Small TV -coffee machine -several seats (cushioned/soft) -Last but not least the vending machines PICKING UP MY CAR : The process to check my car out was fairly easy , once called it took roughly 3 mins to finish the rest of the process. My one gripe would be their deal with Groupon , I bought an oil change for a set price on Groupon however when I showed the voucher I had to pay an additional 9 dollars , no big deal but it's kind of confusing because when you purchase services by Groupon it usually states extra charges but this one does not . Overall a good place to come for a quick oil change if you have the time to spare and patience to wait when they are busy . read more

Big O Tires - Currently in the lobby waiting for my oil change ! - Tires Near Me - Berkeley, California

This place sucks. They quotes me one price and charged something different when I returned. I was assaulted by an employee and the acting manager told me the customer is never right. I had to call the police as they gave me the wrong keys to my car. Never again. These people are the worst I have ever dealt with. read more

Stay FAR AWAY from this place. The people working here lack basic communication. I called in in advance and ask if I could bring my car in for an oil change. A rep said yes, just bring it in - see you soon. Drove 20 mins to get there. Another rep said it's going to be 3.5-hour wait. I ask why was this not communicated to me when I called? Gave me an attitude and said we have no control over the amount of cars coming in. Yes, I understand things get busy at times, and I sympathize. All you have to do is tell customers (well no, I am not going to become a customer after this experience) what they should expect when they arrive. If you value your time, stay away from this place read more

Took my vehicle to get my brakes changed the guy at the front told me it will be ready in 1 hour. I came back 1 hour and 30 minutes after for them to tell me they have not even started working on my vehicle to come back tomorrow or leave it over night because they were busy. I totally understand you are busy but they should've told me this at the beginning or even gave me a call before I had gotten back. This is so unprofessional. 0 stars if I could! read more

Do not bring your car here, turn yourself around right now and go somewhere else! After multiple visits, spending $2500 plus, my car now performs worse than it did when I brought it in... and still no resolution! I have absolutely no confidence that they are diagnosing my car car correctly, but I am confident that they are taking advantage of me. read more

Came for an oil change with no one ahead. Had to wait 3.5 hours. Would not come here without Groupon deal. read more

This place is extremely convenient, staff is very friendly and helpful. And they have a white variety of options and prices available in tires and services which makes it a great option. Also if you look online you can usually find some kind of coupon or even in the mail. Will is the manager and he is very helpful very professional and I'm glad we found him and he was very instrumental in us making the best and right purchase for our vehicles. Hope I don't have to come back but if I do need any tire or other related services for my car I will be back here read more

They said my tire was leaking from the rim and that they changed the valve. Told me if that didn't work I would likely need to spend a 1000 to change my rims because it may be cracked. I went to another small shop in east Oakland on 35th. They changed the valve body for 20 bucks and no more air leak. I didn't know the difference between the valve and the valve body Big O basically did nothing and were setting me up to take my money. Maybe the workers knew they could keep my old rims? Idk but this place is a rip off! read more

Really disappointed in this place / I've been coming here for 4 years and have been about 8 times. Today however was the worst experience of my life. I came in for a wheel alignment, $109, 2 hours later I go to pick it up and drive away and it's not fixed at all. I come back to inquire - they take it back in and then say oh it's can't be fixed because it's my tires? First they say then will refund me but then they say they can't. Total scam. Let me drive away and pay without fixing problem and then wouldn't even refund me. They were so heartless, I'm a young female student I can't afford these kinds of lies. Super disappointed and left in tears at how Horrible they are. Never coming back. read more

Big O Tires in Berkeley, CA: I bought 4 new tires here about 2-3 years ago. They offer free rotations and tire repair with the purchase. Since my purchase, I called and stopped by on THREE separate occasions for rotations, only to be told to leave my vehicle and it would be ready at the end of the day. My vehicle is used for work. I can't leave it somewhere for a whole day. Why not allow your customers the opportunity to make an appointment, especially when they spent 1K for new tires? Or maybe allot or block out an hour each day for free rotations or tire repair for customers that purchased tires at your store. Offering something at no charge and then making it super inconvenient to take advantage of the offer looks bad. I stopped by today again for a rotation and tire repair. I was told to leave my vehicle and it would be ready in two hours at no charge. I dropped my vehicle and found a ride home. I get a call about 2 hours later letting me know that my tire tread is too low, one tire has uneven tread wear, and as a result, they can not rotate the tires and they can not fix my slow leak. The tires tread is low, but not to the point of NEEDING replacement. They recommended I purchase new tires. How about inspecting the tires when I drop the vehicle and communicating this information to me prior to my having to find two rides to/from your shop??!?!? This looks like a money grab at the least and horrible customer service at best. You may not care much, but Big O Tires will never get my business again. read more