selling chinese brake parts as original equipment is an act of fraud!!! this place engages in fraudulent activities on a daily basis!!! fraudulent activity means that means they lie to you. they tell you one thing while selling you something else and still knowone has called them on it. that stops today! my client was told that they were getting factory bmw brake equipment installed by big o which clearly wasnt the case! china clearly marked on the brake rotor and a no name brake pad set. theae brakes would not stop the car at all... if you value your life and safety of your family then stop supporting this fraudulent business. they lie and you may die! read more

Big O Tires - CHEAP CHINESE BRAKE ROTORS BEING SOLD TO CLIENT AS FACTORY BMW EQUIPMENT, LIARS. - Tires Near Me - Berkeley, California

See all

If you need tires, or alignment go to Big-O tires and ask for Early. I have an 8 year old minivan, got new tires and needed an alignment. I called Early, he gave me a quote and set the appointment. Car gets dropped off, immediately driven into the bay and work started. Work done in less time than I expected and Early gave me great advice about how to keep the car in alignment. Great service and I really appreciate the help! read more

DONT WASTE YOUR TIME! I got a groupon about a month ago to get my oil changed - upon leaving the place I noticed that both sides of my car have dents - these dents where never there prior to this oil change. Almost like a machine grabbed my car by either sides leaving deep dents on either side. I called them the next day and was told by someone called "Early" that he would check the camera footage and get back to me on the issue and of course he never called me back and has also been screening my calls and avoiding me. I really wish I had checked them out online before trusting them with my car. read more

Best mechanic experience ever. I was really in a bind and Marcus did everything he could to help me out. He even called me each day with updates while we were waiting for a response from a third-party. When I picked up my car, he even showed me photos of my own engine to illustrate what he was talking about. I can't believe how they went above and beyond for me and my little old Subaru. Thank you all read more

I've gone here for years, they were my neighborhood tire shop but I won't be going back. Their service has definitely changed from the kind and pleasant shop that was so helpful for a single mom to work with. Recently I had 2 rude discussions there and I feel like the culture of the place has changed. They used to take pleasure in talking to customers and this worker seemed to hate me for no reason, barked his comments at me and told me "we don't have to discuss it!" when I was trying to understand what he was saying about my tires. Perhaps they have too much work and don't need my business. There are definitely cheaper shops and we have a lot to choose from in West Berkeley. I'm sad to see this shop that I used to go to especially for their great, friendly service, change. read more

Had my vehicle serviced guys there were very helpful & friendly based on the quality of service o would recommend this place. Thanks

Harry helped me out. Great guy, great service and I walked out happy with the work of him and his team. I would easily recommend and come here for all tire needs in the future. Keep up the good work guys. read more

Regarding top notch service.. the day after my steering wheel was off to the right a little. Hoping one of my wheel was low on tire pressure. PSA even though they may be quick to fix it before you go home make sure they test drive it or you drive it around the block and make sure it's done right! read more

The reviews on this place are pretty accurate: Customer service is horrible Waiting times are even more horrible No improvements will probably ever be implemented I came here when I had a leak in my tire and due to their proximity from my house I bit the bullet and said why not. I walked in to see a guy on his phone and he looked up and saw me and then continued using his phone. He asked me "how can I help you?" with his face still looking down at his phone which is a big no-no (shame on you Chico, you should know better). I explained my problem and was quoted a wait time of 2-3 hours, yikes! 3 hours to see if it can be patched? Rough. It's been 2 hours and my car is still in the same place I parked it. The main source of their money is because they prey on older people not knowing much about their cars...thus allowing them to overcharge. I would recommend avoiding unless it's emergency. read more

Big O Tires - At least I can count on J.G Whitworth to keep me company while I wait here for 2 more hours AFTER the initial 2 hours I was quoted - Tires Near Me - Berkeley, California

Never had worst service in any vehicle place ever. I took my car in for rebalancing and rotating tires. I called in advance and they said come right down they had availability. I come down there and instantly he tells me it's going to be three hours. And I'm leaving in four hours to go on a trip with this car. So I leave my car anyways. I call at about 3 1/2 hours and he says it's not even been looked at yet. So I have to leave the car with them for the entire weekend. I get a call late in the day when I'm in the mountains telling me my car is done. So I come back three days later drive-in and find my car has not been serviced. I play the message for them and they shrug like this happens all the time. They claim I need new front tires And therefore they won't do the work. The front tires have some wear but they are no place near unsafe and still have about a half inch of tread. They are trying to upsell me on tires rather than make this rights So three days after dropping it , my car is unserviced and nobody left me a voicemail telling me any of this. I also found my car an an open lot on the street front completely unlocked. Find tire services elsewhere. I did. Two blocks away at Orozco's tire they rotated my tires in 1/2 hour. read more

*Use the yelp deal!* If you call ahead to make an appointment, they might just give you the discount right then & there without having to go through yelp. I wanted a car alignment and got a $100 alignment for $50! No place has car alignments that cheap unless they were doing something shady. I had the greatest customer service from Ramon & Will, who scheduled the appointment and honored the discount. I scheduled it for 3:30pm on a rainy Thursday. My car was ready to go by 4:40ish pm. Another great part of this location is that it's not isolated from great nearby shops. I ended up hanging out at Far Tea Leaves, another great business (stay tuned for my review). They suggested to replace my tires but I wasn't pressured to have them replaced at Big Ol' Tires, which was nice. They even said to drive safely in the rain. read more

Mom went in for a simple tire patch job but somehow they convinced her into buying 4 new tires. 1,000 bucks later the tires weren't match mounted and were balanced properly. Steering wheel has shaking. I don't recommend this shop at all to anyone. read more

I had bad customer service interactions two days in a row during mid-July at this Big O, both with front desk staffer named Will. On Day 1, he said a repair (replacing two tires) would take about 1.5 hours, but it actually took 3.5 hours. It was particularly crummy because I made the mistake of staying in their waiting room. I needed a repair on our other car. Will suggested I make an appointment, and said that would make it go faster. On Day 2, I showed up at my appointment time (9am) to get two tire pressure sensors replaced. Will said it would take 30-45 minutes to diagnose and 30 minutes to do the repair. I'd learned my lesson from Day 1, so I ran errands in the neighborhood and then went to a nearby coffee shop to wait. At 10:15, I called to check on the status and got a diagnosis and an attempt to upsell me. No problem on trying to upsell -- I said what I wanted, and he said it would take another 30-60 minutes. At 11:40 (plus over 5 minutes on hold), I called back to find out what was happening. Will said they were just getting to it, and it would be another hour. I complained and asked if I could trust that timing, since he'd be so wrong on the previous ones. At 12:15, I finally got a call saying they were done. I went over immediately, and it still took another 15+ minutes for them to process my payment and give me my car back. Total for Day 2: 4.5 hours for a repair Will said would take 1.25 hours. Total for both days: 8 hrs for repairs Will said would take 2.75. That said, as far as I can tell, the techs did fine work mechanically. My takeaway lessons: - Don't trust Will's time estimates - Go to a coffee shop - Pester them frequently; Will only gave me info when I pestered him. - Or ... consider going to Joe's Tires in downtown Berkeley; they might not be any faster, but it's got more useful places to go while you're waiting. read more

I've been through the ringer with my car, and I've only had it for 14 months and of that time its only been functioning for 6 months. I went through my claims company to get repairs done and was sent to PEP boys of San Leandro ca on E14th, by far the worst place to go to get anything done with insurance claim. My car literally sat at the pep boys for 3 month prior to taking it to Early here at Big O. Best customer service I've experienced dealing with repair. Early stayed in full communication and when my claims company dragged their feet, Early made sure to get the ball rolling for repairs instead letting my car sit like PEP BOYS of San Leandro did. Not only did he get the engine replace but also made sure all other maintenance that was needed, got handled. Needless to say they get the job done and Early kept me in the loop every step of the way. They've got a customer for lif read more

Big O Tires - Early the man that made everything happen. Great person, ask for him! - Tires Near Me - Berkeley, California

They have really good customer service and are accountable for the work they do. District manager Mike Del Monte is the best! Early is awesome as well. Thanks guys. read more

Came in after I had a tire blowout on the highway. I asked to replace all the tires with Michelin ones. They checked that they had them, and quoted me the price, and told me they'd call me to come back, or just come back at 5. They never called, so I showed up at 5, but they were closing, so they quickly checked me out. It was less then I expected. Meanwhile, they had put their no-name Big O tires on my car instead. I was home before I realized what happened. Now they're closed. read more

I view auto repair the same way i view chinese restaurants: im willing to over look the service if the quality of the product is good. But the worksmanship at this place is questionable at best, and dangerous at worst. I went in to have my struts replaced. Said they would take a couple of hours. So 6.5 hours later, i went to go pick up my car. As soon as I drove it off the lot, I immediately start to hear rattling noises come from the passenger side strut assembly that wasn't there before. Planning on taking it to a different shop to get it looked at. Will update shortly. read more

I needed to get a flat tire fixed, these people said,"come on in, and we will get it done".......prices were wonderful and the people were awesome. I strongly suggest using this place as your tire and repair place.... read more

I called for fleet service and they told me they had the tire in stock and to come down when I arrived they told me that nobody there knew had to do fleet billing and sent me away the most incompetent business I have ever dealt with I come here twice and left both times astonished by their incompetence read more

I'm not even going to bother with updating why I took 2 more stars away from my review. If you have any other option for your repair needs do that. Honestly it should have been 5 stars. 1. I've been here 3 times in the last 4 months and every time the service is quick, but every single time I was not told told my car was ready until I went to the counter to ask. Based on the printout time of the receipt my car had been ready 15 minutes plus. Not ok. 2. It's like an ice box in the waiting air. They need to heat the waiting area. Clearly customer service isn't the owners top concern. I'll be trying out different locations for sure. read more

Tow truck brought our car in with a flat spare. The guys at big O on Shattuck were able to fix our tire in less than two hours, and were very accommodating while we waited. For a day that started out with a flat tire, this experience couldn't have been any easier/better! read more

Super shady place. Avoid the Berkeley location at all costs!! They are shady and liars. I stopped by the Berkeley location after reading good reviews to have the air in all 4 of tires checked. They told me they took all 4 tires off and cleaned up one of them that was low and charged me $35. No problem. Then they told me I only have 1mm of brake pad left on the front and rear brakes. I needed to have the front rotors replaced but the rear rotors were good enough to just be resurfaced and quoted me $664. I took my vehicle back 2 days later to have the brakes replaced and was told it would take 2 hours. 2 hours later I received a call to say the rear rotors were so rusted that they had to be replaced and the new cost would be $891. When I questioned them on how they didn't see this OBVIOUS rust 2 days ago when THEY HAD THE TIRES OFF and did the brake inspection that I never requested anyway they said that "sometimes you don't see things until you start." They somehow noticed the rusty rotors before they started but "must have missed it" 2 days ago. I now question whether they even checked the rear tires for a leak. That would explain such an egregious visual mistake. Essentially, they gave me a low quote for brakes when I didn't ask and then when I agreed to the service the price suddenly jumped $250?!?! Upon further discussion the manager, William told me his guy must have just missed the rear rotors during the inspection. He also refused to lower the labor costs by $100 due to their "mistake." Very poor customer service. I would think twice before getting anything other than an oil change here. read more

This place wrecked my car. I took it for a oil change and they 'accidently' put someone's old oil they had for recycling into my car, or they forgot to change my oil and filter even though I paid for it. I took the car in. They said a 1-2 hour wait and so I made my way to a nearby coffee shop. When I came back, they said the car is ready. My car is a Subaru so it takes more than 6 quarts (it takes 6.7 quarts) do I expected them to charge for 7. Instead they said it's the standard $30. I got kinda concerned so I used the dipstick and oil was dirty. At first they denied the oil is dirty. I insisted and asked them to show me their new oil. It was a new color completely. They then said it's because the dipstick has old oil. I drove around for 3 miles and came back and still dirty. They finally agreed that they had forgotten to do the oil change. read more

I've only had one experience at Big O Tires on San Pablo, but I can't say enough good things about the staff here. I'm a volunteer medical foster for rabbits. Yesterday one of my rabbits became very sick, and in the morning I took her to a rabbit vet Hayward. I was meant to return in the evening between 6-7 to pick up the bunny & meet with the veterinarian, but on the way my bff & I heard the car making an alarming sound when we tried to brake. I called Big O because it was the closest to my home, and Francesco answered. He said to bring it right in, and he would take care of us. When I walked in he took a flashlight over to look at the car brakes, and confirmed we needed new brake pads. He said he would do everything he could to help us out. Long story short, we called a family member to help us scoop up our rabbit. And we were able to pick up the car from Big O tires THE NEXT DAY at 10:00am, so we could travel freely to the veterinarian and back. Thank you Francesco, very much. read more

I had to wait in line a little longer because of covid but I don't mind that. Went in to set up an appointment for an alignment, the next morning and the current employee said it'll take about 2hrs because of the year of the car. Went in the next morning and guy over the counter spoke cold with only a few words and didn't even explain the steps of moving forward or to check out my car or if they needed anything else from me. I gave him the keys after he asked and he just walked out the door without saying anything. I followed for an estimate time and he said "well call you".........well I waited 2.5 hrs waiting for a call. Finally assumed they must be finished. Show up just for the same guy to say "I can't do anything, your tires are shot" "You will have to buy some tires first, $130 each tire" 1) The tires have plenty of tread, and the rear ones are new 2) it shouldn't affect the alignment 3) why didn't they tell Me before taking the car in? 4) why didn't they call me before? I personally feel my time was wasted Customer service was awful Don't contact this place, they don't seem to enjoy their work. Employees feel like dead zombies. Instead support a small business. Regret coming here read more

I dropped my car off at 11 am on a saturday to get my flat tire repaired. They said it would be three hours and they cleaned se at 7pm. They said they would call me when it was ready. I never got a call but i came back at 6 pm to get my car. It had not been touched. So i was like is there a problem they said they could not find the locking lug key in my car. I was annoyed because two weeks prior they put those tires on without a question. You do the math. read more

Went in before 8 AM on a Saturday to have locking lug nuts installed on my wheels. Early, the customer service person, was super efficient and accommodating and got me out of there in fifteen minutes! Recommend highly! read more

DO NOT GO HERE!!! Every time I have taken my car here I leave with more problems. The first time I went here to replace a slashed tire, they forgot to put my OIL CAP back on, causing my engine to seize. The next time I brought my car back for new tires, they broke my headlight and gave me flat tires. Truly a scam. Would give 0 stars, nothing redeemable about this place. Please don't go here and force them out of business. read more

I don't think much about tires unless one of them looks low or I'm caught with a flat (well, how about that?). In the best of times, it's a simple repair and in the worst of times, I'm looking at buying 4 new tires. In Greater Berkeley, this is a decent place to go to have all that done. Service is friendly, pricing is reasonable, the job is completed in a reasonable time, and the tyres have one of the better guarantees in the business. So babies, don't you panic..... More recently, I've gravitated over to Don's Tires on Gilman. The reasons vary from mechanic recommendations and the feeling that Don's better sticks to their knitting in terms of who they are, what services they're good at, and what else they're not trying to sell me. In fact, Gayle and I have had separate experiences with separate Big O Stores (this one and the old Martinez outpost for me, and Pleasant Hill for her) where the tire sale seemed like just the beginning of a larger car repair pitch. And to paraphrase Rocky Horror - By the light of the night when it all seems alright, I don't need a satanic mechanic (at a tire store). read more

Had my 2 cars serviced at this big O in Richmond recently. both experiences were fine. they did what they said they were going to do and didn't try to too aggressively upsell me for additional services. The folks I dealt with explained to me what they did clearly . It was also good that I was able to use a few Groupons to keep the price a little bit more reasonable. read more

Horrid place. I believe they charged me for a tire replacement, yet only patched the tire. Doing something else with my tires, I discovered the tire had the same hole, in the same place. I am LIVID! Outside of getting this issue resolved I will NEVER return to this facility. read more

Night and Day DIFFERENCE!!! Amazing what new management can do to a place! The new manager obviously knows how to run a business. I came in for a simple alignment, thinking, "They can't mess this up." (Under previous management, I didn't get a few blocks away from the shop after a flat repair started to quickly go flat.) One of the best things was that there was no hard sell on ANY additional service. After signing the contract for alignment, I walked around to the service-bays to see mechanics diligently working on cars- work areas clean and organized. I thought sitting and waiting in Big O's waiting room might be better than just dropping off my car for the day. Free wi-fi, comfortable couches and I was good. I went back to the manager and asked for an oil change, on top of the alignment with a change of cabin air filters. Got out of there with a reasonable price and great, courteous and efficient service. I'd definitely return again!;) read more

I came into Big O Tires only because I purchased a $100 discount coupon from Groupon that cost me $50 to purchase. I thought it possible to save $50. You figure you'll come out doing OK... but every tire I wanted to get was out of stock in my car's size. So I came back another day. Then the only tire to fit my car was a tire that wasn't that good a deal at its regular price, such that even with my $100 coupon I didn't get a great deal. Bottom line was that I spent two days and double the amount of time, only to end up with low-end tire that cost me as much as I would have paid going to my normal tire shop and getting a regular priced tire. I doubt I'll be going back the next time I need tires. read more

My tire was flat and they saved me in a pinch. They're responsive and efficient. Couldn't recommend them more!

I just moved to Alameda island from another state and needed an oil change in my Fiat 500. Fearing the worst I bought my own oil filter for $5 from Auto Zone. In Alameda I attempted to get an oil change, using my own filter. Cost was $85 at Oil Changers, and $80 at a place on Buena Vista and Grand Alameda who claimed they only used "imported" oil. I just returned from Big O - total cost with coupon (easily obtained via cell phone) was $42!! and this Included tire rotation! There was a little wait but a nifty restaurant serving breakfast two blocks away. Terrific Guys At Big O Berkeley. Love the place - I paid half of what it cost in Alameda AND got a free tire rotation. Go Big O. read more

As a disclaimer, I shouldn't have gone to a store like this anyway and my experience was to be expected. Though to be clear I feel I was victimized. I came in for a flat tire repair, to which they stated I needed new tires. To be fair, I knew I needed new tires for months since there was maybe a few millimeters of thread left. I was presented with two options, either get their suggested Michelin tires or their in house Big O tires. However the caveat was that I could get the Michelin tires today, but that I'd have to wait a day for a complete set of in house tires. I chose the Michelin tires knowing that was the decision the worker wanted because I didn't want to wait, which set up a vulnerability for him to exploit. After three tires were put on my car, I was told that they didn't have the fourth tire. When I asked if somebody messed up the inventory, he coyly said oh maybe that's what happened. This leads me to believe he constructed a lie to push a sale. All he had to do was apologize and say that he or one of his coworkers made a mistake and even offer a discount for this error. At that point I scheduled an appointment the next day to replace the last tire. The last tire replacement surprisingly took the same amount of time that it took for the three tires the day before. However big O was busier the second day, so I'll give them that. After the fourth tire replacement, he said he'd give me a free alignment check of the axles, which is absurd since any decent mechanic that cares more about the person than the sale would check in this scenario anyway to solidify their reputation and retain me as a customer. He comes back with an electronic readout, showing my alignment really isn't that bad, but assumably played it so that I thought I needed it. He said he'd do the front axle alignment at half the price from $100 to $60. This makes sense since he was only doing the front axle, but I didn't trust him due to the earlier incident and declined the axle alignment. I'll be back for the included free flat tire patch ups, but apart from that I suggest going to a different shop. read more

Realized my tire went flat this afternoon on my lunch break, it had a long nail/screw stuck in it, I called big o tires to see if they can fix it for me since I bought these tires from them (different location) back in April w/ warranty. Andre picked up my phone call really fast and tell me to go straight down there to discuss plan, he knew that I had to rush back to work since I only had an hour lunch, so they hurried up put on my spare tire so I could go back to work. I got off at 6pm drove back to them, Andre was already there outside waiting for me, Rafael, the technician who patched up my tire when I was working took about less than 15 mins to change the fixed tire back, put all the junk back in the trunk for me and checked all 4 tires pressure! Everything was covered by my warranty! I didn't pay a dime but the service was still amazing! Andre and Rafael were really nice, really helpful and did things really fast! I can't thank them enough for their help today and I hope everyone can see this review so they know how awesome they are! read more

Big O Tires - Tires Near Me - Berkeley, California

Don was AMAZING. He was able to get me Pirelli P Zero All-Season tires for my new BMW X5. He got me tires that nobody else could and at the best price. The team at Big-O was very careful with putting the tires on my oem 22inch BMW wheels. Thank you Don and the Big-O team! read more

I did a drop in today, just to get my tires rotated. The lot was totally full, they were really busy. James spotted a slow leak in my patched tire. He tried one patch, it didn't work, the. He went above and beyond to try a larger patch, which was more time-consuming. I appreciate his extra time today, that's why I'm giving 5 stars :) read more

Worst experience around. Period. I was quoted and charged $30 on Sunday for a 19-pt inspection on a new car. I had to go back down and get a valid inspection because Pablo Mendoza couldn't completely fill it out on my original visit. He incorrectly wrote down my mileage 400+ when it was only 24, incorrect model of car, didn't sign or write in his name, or the state certification license number *and* over charged me $10. Speaking with Will, manager, he told me to come down for the fix. After coming in and speaking with him personally, he didn't even bother to offer giving me my money back for everything extra *I* had to do to complete a job I had originally paid them for and got an invalid and useless form. I gave the inspection back and had them return all my money. read more