Heard a clicking noise on 880, turns out I had a giant bolt and washer in my rear. Big O was the first place that popped up, when I went in, I asked if they could plug a tire, and they corrected me that they patch tires not plug tires. Well worth the price, it was quick and seamless, in and out under 30 minutes. read more

2nd star only because they *used to be* good,.. we've had tires put on several cars here over the years, but the last few attempts to deal with them have pretty much turned us off on them; last was when they quoted multiple hundreds of dollars to rotate and rebalance tires they'd sold to us. before that they actually put tires on one of my vehicles that i found were specifically marked "Not for Highway Use", then wanted me to sign a Waiver saying they weren't responsible and have me use them anyway...! long ago this place used to be great; but they've changed so much that that last few times i've tried to use them i've been convinced not to any longer. read more

I've generally had good experiences at this Big O with one annoying exception I'll outline below. I got new tires not that long ago and had an oil change while I was at it. My car is a bit of a pain in the ass to change the oil on so I can't actually go to like jiffy lube or oil changers or any place like that. I need a tech that's at least one step up from that level. Don't need to be a full-on Master mechanic or anything but it's not as simple as a regular old Honda or Toyota or whatever. You actually have to take some parts off of the car to get to the filter. Annoying, I know. It's why I don't do the changes myself. It legit takes at least 30 to 45 minutes of actual wrench time. Anyway, at some point after I got my tires replaced I noticed a slow leak in one of them. Checked the tire, no nails or screws or anything in it. I was due for an oil change anyway so I'll go back to Big O for that and have them check the tire while they're at it. Now, I know it's leaking because I've had to put air in it several times. When I pick up my car I asked him if they were able to fix the leak he says looks at the notes the tech left and says they took the wheel off and dunked it and couldn't find any leak. I was annoyed but also in a hurry so I just took my car in went. I stopped back on two other different occasions to have them fix that leak and they could never confirm that it was leaking . They didn't have any suggestions for me or anything. I ended up getting a valve core tool and replacing the valve core which slowed down the leak but didn't solve it. While I was doing that I noticed that it appeared to be leaking worse when I touched the valve stem, like I could hear the air hissing out, so I went and had that replaced (somewhere else). Now the tire is fine and I'm annoyed with Big O. A tire shop should have been able to diagnose that even if it wasn't bubbling when it was underwater. It's simply should have been the next thing that they checked. I wish I had thought to do so but I'm not a tire tech or anything. Still rounding up to three stars because generally speaking I've been happy with the service that I've received there and the guy's behind the counter are always nice and usually helpful. read more

This establishment runs on fraud and manipulation. If you go in to repair one tire, all tires need to be replaced immediately. If you question the manager, he will bully and intimidate you and act like a troll. He literally threw a tire down in front of me and actively scoffed and bellowed at me. They bait and switch, make false claims, and rig their instruments to make false readings. 0 stars if possible. They should literally be shut down. read more

Man, Big O out here trying to kill me. Second time in. Pressure still not right. Came back missing stem caps. read more

Big O Tires - Tires Near Me - Berkeley, California

I was treated very poorly at this location. I had bought two quality rear tires there last year and picked up a nail in one of them. This is a warranty item taking no longer than 1/2 hour to repair. Clearly Big O, at least at this location, does not care to provide excellent customer service. I had made an appointment, I was 10 min late due to a wreck on 80. There were NO cars in the parking lot. There were two cars up on racks. I was told it would be 90 minutes to patch the tire. I was there from 10:45 to 1:00 pm - more than 2 hours!!! A woman who clearly came after me, since her car was not there earlier, was able to leave before me. I was apparently pushed to the bottom of the - very short - line, presumably because I did not purchase anything. When I finally was able to leave I commented to Francisco that I had been there for a very long time and his answer was "don't rush us". Jarrell was very abrupt and unfriendly. May I point out that I am an 80 year old female. Never again Big O, any location, for me. read more

Didnt do the work. Didnt call me when the car was ready. 90 mins for an oil change. Didnt do the inspection. Wont return. Charged extra for disposal. read more

Disappointed. Admittedly, the manager overheard my displeasure checking out and was friendly in explaining their tire rotation policy, but I drove farther and paid more than I should have for what amount to an overpriced oil change even AFTER using a Groupon coupon. They did reset my oil service light (thank you), but did not offer a decal on the windshield as a reminder as most places do. They claimed tire treads were below what they are willing to rotate though the coupon was supposed to include it, and no discount was offered for not doing that service. (My tread depth checker shows yellow depth, 4/32 or greater on each tire, and none were red. Maybe they did it to sell tires which I was not prepared to do today.) I was informed of not rotating the tires AFTER I returned to get the car. The additional diagnostic services unrelated to the tires that I explicitly requested were not done either and I was not advised they did not have the necessary equipment until AFTER I returned to get the car. Had they offered even a small gesture of consideration / customer service before I left, I probably would not have left this review, but I feel others should be aware there are better options. In my case, I would have been much better off going to an oil change center if that was all I was going to get done. It would have been less expensive, taken less time, and been closer to home. This assumes the shop was honest about the overpriced oil change which other reviews I am now reading make me question. Good luck! read more

I had my car towed here after getting a flat on the road. The people helping check in customers were friendly and helpful. I felt like they try to take each customer's issue with importance rather than haste even with the high volume. I had to replace my front tires as part of the assessment. Prices for the same brand and type of tires were comparable to other stores. A little higher than the lowest price available shown on google. I do recommend using Big O tires in Berkeley. read more

I was charged over $180 for an oil filter & oil change. They did not change the oil filter & did not use synthetic oil. I will let my video & pictures speak for themselves. These are crooked people who are thieves & liars. One can obviously see the old STP oil filter when on the invoice they charged for a Napa filter. I will be taking an oil sample then send it & my STP filter to corporate office. read more

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Went in for an oil change and waited for over 2 hours while they used my car to get their lunch. Had to reschedule meetings.

I had a problem with the Tire Pressure Monitoring System on my Honda Insight. Took it to Honda of Oakland, who charged me $200 for a diagnosis, and wanted to charge $445.77 to replace one tire sensor. I took the car to Big-O Tires of Berkeley, and they replaced the sensor in 15 minutes for $127.18. Total savings: $318.59. I would have saved even more if I had just taken my problem to Big-O in the first place. The service advisor I dealt with--Juan Abrego--could not have been more professional: friendly, efficient, polite. Five stars. read more

Crooks. Tried to upsell more than $5k work of unnecessary suspension work, took it to our trusted mechanic who said it was fraud. Went back to give them a chance to make good, no joy. Filed a complaint with the CA Bureau of Automotive Repair. read more

I brought my car in with a persistent vibration that another mechanic thought might be caused by defective tires. Jesse took the time to really listen, review my service history, and methodically work through the possible causes instead of jumping to conclusions. When the first repair didn't fix it, he didn't give up... he kept troubleshooting, consulted with a trusted colleague, and ultimately tracked it down to the left front axle. He even test drove the car himself to make sure the vibration was truly gone before giving it back to me. Jesse was kind, honest, (funny!) and thorough throughout the whole process. I'll definitely be coming back and highly recommend Big O Tires for more than just tires. read more

I like the former employee who works behind the counter a little older . Then you got a young newbie who can't get his act together to get things done . Oil change and tire rotation. Oil change done but waited all day for rotation so I got frustrated read more

I went to big old tires for an alignment and to my surprise I came back and was told they could not align my car because I needed almost $4000 worth of repairs. I listen to their pitch and can tell that this was just an attempt to try to rip me off. I then went to another alignment shop in Emeryville on 891 W. MacArthur Avenue where they were able to check all the parts that big old tires told me I needed to replace and they said everything was fine and we were able to align my car. I've lived in Berkeley, my whole life, and I've heard about how big old tire tires tries to rip you off... This is a great example of that. read more

Big O Tires - This is a picture of big o tires attempts to rip me off - Tires Near Me - Berkeley, California

Bad service , bad communication and really unprofessional , first time and last time using them

I had a terrible experience here, and it wasn't the first with the chain. I brought my car in for a full synthetic oil change that was supposed to include a tire rotation and inspection. Because I've had sketchy experiences with them before, I marked one of my tires beforehand so I'd know for sure whether they actually rotated them. They told me it would take about two hours and that they would call me when it was done. After 2 1/2 hours, I called and asked for a progress report. The employee said, "Oh, it's done. I just haven't gotten to call you yet." A little annoying, but ultimately not the end of the world. I understand places get busy. When I arrived, though, I checked for the marked tire before going inside, and sure enough, it was still in the exact same spot. One of my previous sketchy experiences with this company was when they told me they couldn't safely rotate my tires because the wear pattern would make it unsafe. The tires were not very old, and I had never heard of that before, so I took my car to a different shop and they rotated them without any issue or question of safety. I went inside and said something along the lines of, "Let me guess -- you guys decided you couldn't rotate the tires because I need new ones?" The employee said, "No, he rotated them." "Actually, he didn't. I marked the tire, and they were definitely not rotated." "Well, there's no note about the tires, so I'm not sure why they didn't do it." Then he kind of just paused like maybe I'd let it go. I didn't. I instead just stood there waiting for him to give anything resembling an appropriate response. Eventually, with total apathy and annoyance in his voice and demeanor, he went to look at the car and then gave me some similar reason as last time about why they "probably didn't rotate them due to the wear pattern and safety." Then I asked about the inspection, and specifically the air filter, which I knew needed to be replaced. I expected them to catch it and offer it as an additional paid service. Instead, he told me, "Nope. Everything looked good. No notes." At that point, I started getting heated and raised my voice slightly: "There's no way that can be true." Then the manager came over, heard the situation, and casually said something like, "The mechanic probably just didn't do the inspection." Again, no apology or real acknowledgment that this was a problem. Instead, he just said, "We'll do it within the hour." So now I'm being told to wait another hour so they can actually do the job they were supposed to do an hour ago at that point. I asked the manager to inspect the tires first and make sure they were actually going to be willing to rotate them. He just said, "Oh, we'll rotate them," and did not look at them at all. This leaves two possibilities: Either the original explanation was nonsense and this proves they are running a scam, or they were now willing to do something they supposedly thought was unsafe. After waiting again, they finally rotated the tires. I checked the marking and it was gone, so at least that part finally got done. Then I asked again about the air filter, and was once again told it was fine. I said, "The filter behind the glove compartment?" "Yep. The inspection showed no problems." I said there was no way that was true and asked whether they had actually looked at the car at all. The employee responded with, "Well, if you don't trust us..." and then said something like, "Why don't you go look at it and tell me whether it's dirty then?" I'm not a mechanic, but I was so frustrated that I looked up how to check it on YouTube, pulled it out myself, and it was filthy -- covered in literal leaves and debris. I brought it back inside and asked, "Does this look clean to you?" Instead of apologizing, I got attitude and eye-rolling. The closest thing I got to accountability from management was, "I'll talk to my guys later." That's it. At this point, I genuinely don't know what services were or weren't actually performed on my car. I paid for a full synthetic oil change, tire rotation, and inspection, and had to personally catch the fact that at least two of those things apparently weren't done. I wish I knew how to tell whether the correct oil was used, because I wouldn't put it past them to swap it out for something cheaper. I normally try to give businesses grace, but this experience crossed the line from disorganized into actively dishonest and rude. Don't go here. But if you do -- mark your tires. read more

Just a heads up, I scheduled an appointment for today and they manually approved the appointment. I arrived at the location and they said it was going to be two hours. When I asked what the purpose of the appointment was, they said it's just to get you on the books, and he made the comparison that if you go to your doctor and you have an appointment is that when you're seen? I thought to myself, when I have a 4pm appointment at the Dr's office I get seen at 4pm. He then suggested I go to jiffy lube. Which I did! Same price too. And I was out in 15 min read more

Called to ask if I needed to make an appointment for an oil change that I received on Groupon. Come in they said, no appointment needed they said. Four hours later oil change finally completed. You heard that right, 4 hours!!! They seem like OK guys in the shop but Come on now, this should have been 15 minutes tops. I'll pass on this place and go back to my local spot in east Oakland. Not worth it just to save a couple of dollars. read more

Big O tires in Berkeley is one of the best tire shops around. John Cook was extremely helpful and extremely knowledgeable and friendly. Got me squared away on my tires in less than an hour! 10/10 would recommend! read more

I took my car in to get tires that were pre- ordered when I a day prior. and once they were put on they looked weird, not even and I was told the tires came that way and fitted that way the next day I drove my car and the center hub came off and I notice another wheel rim was cracked. I called and was told that the rims were old. This is not good. I will never take my vehicles to the Big O Tires on San Pablo in Berkeley again. read more

I found a great deal on Groupon for oil change and got just that without them trying to get me to purchase additional services. Will definitely be back. read more

Big O Tires - Oil Change - Tires Near Me - Berkeley, California

They cheated us out of almost $800. Came in to get two new tires because back tires were worn pretty thin, and one had a huge gash in the sidewall. They took off the front tires, which were only 50% used and kept those themselves. Then they moved the bad back ones to the front, and put new tires on the back. Two weeks later we had an emergency low tire that had the same gash in the front and had to get new tires on both fronts. When we talked with them they refused to consider any refund, shrugged, and said it was our word against theirs. read more

Today, I arrived at the shop around 5:20 p.m. for an oil change. I understand it was late, and the staff had already been working long hours -- they were even staying after closing time. Unfortunately, they couldn't finish the job because the car kept leaking oil after they completed the oil change. In the end, they told me that the leak was supposedly there before the service. But if that was the case, why didn't they mention it earlier? I waited for almost 3 just for an oil change, finally they told I have to pick up the car tomorrow, and it became clear that the mechanic either didn't know how to perform the job properly or made a mistake during the process. I understand everyone was tired and it was late, but this situation is unacceptable. read more

the manager their, his name is Early, always provides the best service at a competitive price! Last week, I got new brakes and without asking, he put in a new door handle free of charge! Early is th bes! Eric Oakland read more

Five star review because Jonathan was very helpful and friendly and showed compassion. There was a customer that ran to get in-front of me and was able to understand and empathize with the situation. He was able to make it work so I was able to get to work on time. I really appreciate him and his kindness! read more

After my appointment at Tire Choice in Albany was canceled after I showed up, I called Big-O to see if I could walk in for an alignment. The answer was yes, and the gentleman at the front desk was so friendly and helpful. Got me in and out right away. Great service. read more

WARNING--RIP-OFF SCAMMERS We needed tires rather quickly and figured a Big O franchise would be a safe bet. Big mistake. They sold my wife low-end tires with a high installation cost, and attempted to hit her up for another $1K in dubious "repairs". Other customers seem to report a similar experience. DO NOT SUPPORT THESE FRAUDSTERS. read more

Rip off place. I went in there asked them to change my break light. They then told me that it would take an hr and that it was labor intensive and tried to charge me 200 bucks. I went to jiffy lube and they said ten bucks and took them less than a minute. So don't come here unless you want to be ripped off! Stay away from this disgusting business! read more

My boyfriend wanted to get his tires rotated. Since one of them was going flat, he had a slight hole in one tire and wanted to get them rotated. He put chalk on his own tires and took pictures, and while this location claimed to have rotated, the tires, after he got the car back, he found out the tires were not rotated at all, but the hole was fixed in the tire itself. He didn't want to wait and we try to rotate the tires at another location in San Jose. Upon doing so the San Jose location informed my boyfriend that his tires were below a quarter inch and they could not properly rotate them, because there would be potentially too much thread showing on the tires which this particular Berkeley location did not notice or make mention to my boyfriend at the time. Overall, they were conveniently located nearby a downtown area, so we could get breakfast, and it only took them about an hour to fix the hole in his tire. Rotation or knowledge of tires was a bit lacking. read more

Big O Tires - Corner shop spot - Tires Near Me - Berkeley, California

I had a great experience here! Service was perfect. I needed all 4 new tires and got a great deal! I was helped right away. Jonathan was a great help. He took his time to explain everything to me and answered any questions I had. I'm glad I came here! read more

I needed new tires and that about it. Wonderful service! The guys are efficient! Excellent tire recommendation for tires. I can take these off road and still get good mileage! (I visit the desert regularly.) I would shop here again and possibly for other services! Great value! read more

I had a fantastic experience at the Big O Tire store on San Pablo Ave in Berkeley. I needed a tire repaired and my car guys recommended Big O, so I stopped by. They were super busy; it would've taken 2 hrs. I had an important meeting that didn't work with that timing & was trying to sort that out when the newly hired Service Manager, Jesse, suggested that I go to my meeting & come by after because they'd still be open. He had checked the leak to see how serious it was & figured I'd be fine to come back later. That's what I did. They were still busy & I offered to return the next day, but the manager said he wouldn't have me come back twice & was concerned my tire might be flat by the next morning. So they fixed my tire and I was good to go! Here's what I especially appreciated about the customer service at Big O. Jonathan, Jesse, and then I believe it was Early, the manager who helped me when I came back for the repair, each treated me with courtesy and respect and clearly wanted to help me. Dealing with car stuff that could be dangerous if not managed in a timely manner is stressful. I could really sense that these guys had my back. Highly recommend Big O Tires! read more

They failed to diagnose a slow leak in the front passenger tire. Instead they blamed the TPMS sensors never mind that I have to pump this tire up monthly! Then I find the front passenger tire overinflated to 40PSI. Also the front passenger tire was missing a cap when I drove in and it was still missing it when I picked the car up. Call me paranoid but l have doubts that they did a tire rotation that I asked for. read more

Dont come here your wasting your time i been in since 11:30 and its 5:10 for a nail in a tire this makes no sense

I wanted to give a huge shoutout to John Cooks. Last Saturday, 11/2, I called the store 2 minutes before closing time, a bit panicked about a tire sale that was ending that day. I know, not ideal timing, but John was a lifesaver. Instead of rushing me off the phone, he patiently listened to my needs and assured me he'd help. Even though the store was closing, he took the time to look up the tires I needed and called me back to place the order. He told me that he answered the phone right before closing, because he knew that the person calling must need something. John's kindness and willingness to go the extra mile truly made my day. It's rare to find such genuine customer service, especially when someone is already off the clock. Thank you to John for helping me to save some money, and for spreading kindness! read more

Big O in Berkeley came through for me again. I'll keep coming back. They went above and beyond for me. Again.

I brought my vehicle in to get a new tire as the problem tire was completely flat. They were able to get me in with an appointment on Saturday late afternoon and got everything fixed (actually needed all the tires replaced) and aligned by Monday. Great service, delivered on time as promised. Not many places you can get that kind of 5-star service! And they aren't even paying me to say this! Get your tires at Big O Tires on San Pablo in Berkeley. Tell 'em Wayne sent you! read more

They changed my tire as requested and the price was good, no complaints there. The next day my car was stolen from my driveway. The insurance adjuster told me that it was not a commonly stolen car, and suggested that it would be hard to take without a key. I don't know for sure that someone at Big O stole my car, but they had my address and plenty of time to copy the key. That happened to a neighbor of mine after they got their tires changed and after a police investigation it was a tire place, so... Update: got some not super nice emails from the owner and then he complained to Yelp. I read the other reviews for this store. Maybe you do that too and see if you detect a pattern. What I do know is I'm definitely not going back to this place. read more