I brought my car in with a persistent vibration that another mechanic thought might be caused by defective tires. Jesse took the time to really listen, review my service history, and methodically work through the possible causes instead of jumping to conclusions. When the first repair didn't fix it, he didn't give up... he kept troubleshooting, consulted with a trusted colleague, and ultimately tracked it down to the left front axle. He even test drove the car himself to make sure the vibration was truly gone before giving it back to me. Jesse was kind, honest, (funny!) and thorough throughout the whole process. I'll definitely be coming back and highly recommend Big O Tires for more than just tires. read more

I had my car towed here after getting a flat on the road. The people helping check in customers were friendly and helpful. I felt like they try to take each customer's issue with importance rather than haste even with the high volume. I had to replace my front tires as part of the assessment. Prices for the same brand and type of tires were comparable to other stores. A little higher than the lowest price available shown on google. I do recommend using Big O tires in Berkeley. read more

Just a heads up, I scheduled an appointment for today and they manually approved the appointment. I arrived at the location and they said it was going to be two hours. When I asked what the purpose of the appointment was, they said it's just to get you on the books, and he made the comparison that if you go to your doctor and you have an appointment is that when you're seen? I thought to myself, when I have a 4pm appointment at the Dr's office I get seen at 4pm. He then suggested I go to jiffy lube. Which I did! Same price too. And I was out in 15 min read more

I went to big old tires for an alignment and to my surprise I came back and was told they could not align my car because I needed almost $4000 worth of repairs. I listen to their pitch and can tell that this was just an attempt to try to rip me off. I then went to another alignment shop in Emeryville on 891 W. MacArthur Avenue where they were able to check all the parts that big old tires told me I needed to replace and they said everything was fine and we were able to align my car. I've lived in Berkeley, my whole life, and I've heard about how big old tire tires tries to rip you off... This is a great example of that. read more

Big O Tires - This is a picture of big o tires attempts to rip me off - Tires Near Me - Berkeley, California

Called to ask if I needed to make an appointment for an oil change that I received on Groupon. Come in they said, no appointment needed they said. Four hours later oil change finally completed. You heard that right, 4 hours!!! They seem like OK guys in the shop but Come on now, this should have been 15 minutes tops. I'll pass on this place and go back to my local spot in east Oakland. Not worth it just to save a couple of dollars. read more

I found a great deal on Groupon for oil change and got just that without them trying to get me to purchase additional services. Will definitely be back. read more

Big O Tires - Oil Change - Tires Near Me - Berkeley, California

After my appointment at Tire Choice in Albany was canceled after I showed up, I called Big-O to see if I could walk in for an alignment. The answer was yes, and the gentleman at the front desk was so friendly and helpful. Got me in and out right away. Great service. read more

Rip off place. I went in there asked them to change my break light. They then told me that it would take an hr and that it was labor intensive and tried to charge me 200 bucks. I went to jiffy lube and they said ten bucks and took them less than a minute. So don't come here unless you want to be ripped off! Stay away from this disgusting business! read more

I had a great experience here! Service was perfect. I needed all 4 new tires and got a great deal! I was helped right away. Jonathan was a great help. He took his time to explain everything to me and answered any questions I had. I'm glad I came here! read more

Today, I arrived at the shop around 5:20 p.m. for an oil change. I understand it was late, and the staff had already been working long hours -- they were even staying after closing time. Unfortunately, they couldn't finish the job because the car kept leaking oil after they completed the oil change. In the end, they told me that the leak was supposedly there before the service. But if that was the case, why didn't they mention it earlier? I waited for almost 3 just for an oil change, finally they told I have to pick up the car tomorrow, and it became clear that the mechanic either didn't know how to perform the job properly or made a mistake during the process. I understand everyone was tired and it was late, but this situation is unacceptable. read more

the manager their, his name is Early, always provides the best service at a competitive price! Last week, I got new brakes and without asking, he put in a new door handle free of charge! Early is th bes! Eric Oakland read more

Five star review because Jonathan was very helpful and friendly and showed compassion. There was a customer that ran to get in-front of me and was able to understand and empathize with the situation. He was able to make it work so I was able to get to work on time. I really appreciate him and his kindness! read more

Dont come here your wasting your time i been in since 11:30 and its 5:10 for a nail in a tire this makes no sense

WARNING--RIP-OFF SCAMMERS We needed tires rather quickly and figured a Big O franchise would be a safe bet. Big mistake. They sold my wife low-end tires with a high installation cost, and attempted to hit her up for another $1K in dubious "repairs". Other customers seem to report a similar experience. DO NOT SUPPORT THESE FRAUDSTERS. read more

They failed to diagnose a slow leak in the front passenger tire. Instead they blamed the TPMS sensors never mind that I have to pump this tire up monthly! Then I find the front passenger tire overinflated to 40PSI. Also the front passenger tire was missing a cap when I drove in and it was still missing it when I picked the car up. Call me paranoid but l have doubts that they did a tire rotation that I asked for. read more

I needed new tires and that about it. Wonderful service! The guys are efficient! Excellent tire recommendation for tires. I can take these off road and still get good mileage! (I visit the desert regularly.) I would shop here again and possibly for other services! Great value! read more

I had a fantastic experience at the Big O Tire store on San Pablo Ave in Berkeley. I needed a tire repaired and my car guys recommended Big O, so I stopped by. They were super busy; it would've taken 2 hrs. I had an important meeting that didn't work with that timing & was trying to sort that out when the newly hired Service Manager, Jesse, suggested that I go to my meeting & come by after because they'd still be open. He had checked the leak to see how serious it was & figured I'd be fine to come back later. That's what I did. They were still busy & I offered to return the next day, but the manager said he wouldn't have me come back twice & was concerned my tire might be flat by the next morning. So they fixed my tire and I was good to go! Here's what I especially appreciated about the customer service at Big O. Jonathan, Jesse, and then I believe it was Early, the manager who helped me when I came back for the repair, each treated me with courtesy and respect and clearly wanted to help me. Dealing with car stuff that could be dangerous if not managed in a timely manner is stressful. I could really sense that these guys had my back. Highly recommend Big O Tires! read more

I wanted to give a huge shoutout to John Cooks. Last Saturday, 11/2, I called the store 2 minutes before closing time, a bit panicked about a tire sale that was ending that day. I know, not ideal timing, but John was a lifesaver. Instead of rushing me off the phone, he patiently listened to my needs and assured me he'd help. Even though the store was closing, he took the time to look up the tires I needed and called me back to place the order. He told me that he answered the phone right before closing, because he knew that the person calling must need something. John's kindness and willingness to go the extra mile truly made my day. It's rare to find such genuine customer service, especially when someone is already off the clock. Thank you to John for helping me to save some money, and for spreading kindness! read more

Big O in Berkeley came through for me again. I'll keep coming back. They went above and beyond for me. Again.

My boyfriend wanted to get his tires rotated. Since one of them was going flat, he had a slight hole in one tire and wanted to get them rotated. He put chalk on his own tires and took pictures, and while this location claimed to have rotated, the tires, after he got the car back, he found out the tires were not rotated at all, but the hole was fixed in the tire itself. He didn't want to wait and we try to rotate the tires at another location in San Jose. Upon doing so the San Jose location informed my boyfriend that his tires were below a quarter inch and they could not properly rotate them, because there would be potentially too much thread showing on the tires which this particular Berkeley location did not notice or make mention to my boyfriend at the time. Overall, they were conveniently located nearby a downtown area, so we could get breakfast, and it only took them about an hour to fix the hole in his tire. Rotation or knowledge of tires was a bit lacking. read more

Big O Tires - Corner shop spot - Tires Near Me - Berkeley, California

I brought my vehicle in to get a new tire as the problem tire was completely flat. They were able to get me in with an appointment on Saturday late afternoon and got everything fixed (actually needed all the tires replaced) and aligned by Monday. Great service, delivered on time as promised. Not many places you can get that kind of 5-star service! And they aren't even paying me to say this! Get your tires at Big O Tires on San Pablo in Berkeley. Tell 'em Wayne sent you! read more

I was on a road trip and came in with a low tire warning for my car. Jonathan at the front counter helped me and my family tremendously. He not had his technician - Jose Luis repair my tire but also went through the entire car. He checked all fluids and tested the car. Thank you for the great service. read more

They changed my tire as requested and the price was good, no complaints there. The next day my car was stolen from my driveway. The insurance adjuster told me that it was not a commonly stolen car, and suggested that it would be hard to take without a key. I don't know for sure that someone at Big O stole my car, but they had my address and plenty of time to copy the key. That happened to a neighbor of mine after they got their tires changed and after a police investigation it was a tire place, so... Update: got some not super nice emails from the owner and then he complained to Yelp. I read the other reviews for this store. Maybe you do that too and see if you detect a pattern. What I do know is I'm definitely not going back to this place. read more

All the way from LA to the Bay. my car started acting weird. My lil bro told to contact Big O Tires in Berkeley. The best service in all of Berkeley CA. they understood the assignment and passed with flying colors. im not good with names but all the fellas who helped me with Pynk hair (pink). Thankyou for your service, it helped me get home! GO BIG O TIRES IN BERKELEY CA on San Pablo! read more

Called earlier in the day to see if they had a tire in stock and time / availability. Had to adjust my ETA a few times but was reassured by Jerrell my service would be same-day and take 2 hours tops (thank you!). I opted to check out the neighborhood instead of using their waiting room. Got a call to verify a new tire purchase once the assessment determined the tire could not be repaired and another once the tire was replaced. Effortless on my end and I left satisfied. read more

These guys do a great job. Me and my sig other have brought our vehicles there multiple times in recent years, mostly mine, mostly routine maintenance on older (Japanese) cars (one sedan one SUV). They are clear, fair, responsive, and efficient. I have friends and family in the business in other states, so generally know what to look for and expect, and this shop is pretty spot on - including value of services. Worth noting it's a chain but independently owned. read more

took my car to get fixed and ended up breaking other parts Spoke with Francisco and let me tell you what an SOB he is bad customer service promised my car at a certain time and blamed the vendors .. read more

Jesse and his team were fantastic, and may have saved my son's life. My son was home from college for one week so I had Big O in San Jose put new tires on his car and do an alignment. Then I took it to a local mechanic for routine service and they said it needed some front end work, which they did. Driving back to Berkeley the car was hard to control and was weaving like it was in high winds. We assumed it was something to do with the new tires so my son took it to Big O in Berkeley. Jesse called to tell me that the shop that did the front end work failed to tighten one of the castle nuts and insert the cotter pin, and they sent me video showing the front wheel flopping from side to side. Truly frightening what could have happened. They tightened everything up and inspected it and didn't charge us a penny, even though it wasn't their fault. We were in Berkeley last week and stopped by Big O and met Jesse and his team, who were really friendly and helpful. I'm glad I decided to go with Big O! read more

Great last minute break job...appreciate Jarrell and Jessie and crew. Breaks were down to the steel.

The Berkeley Big O Tires is terrible. We spent a surprising $1600 on our Toyota pickup truck - 4 tires including balancing, oil change, air conditioning service, and and asked them to replace one TMPS sensor. They don't give an estimate or any paperwork when you leave your vehicle. The staff was rude. Everyone was told to come back many hours later at the end of the day. They replaced all 4 sensors instead of 1 without letting us know (this expense was around $500 and we wouldn't have done it if we had know). When we got on the freeway and when the truck hit 55, it started shaking very badly, at 60 the steering wheel shook so hard it was scary. We drove 50 mph or less to the Ukiah Big O. They are GREAT. They told us all 4 tires were completely out of balance, and one new tire was unacceptable and should not have been sold. They fixed it immediately and ordered a new replacement tire for us. Later on we also realized the air conditioning didn't work any better than before paying them $295. We have never had a worse repair job. Do not go to the Berkeley Big O! Do go to Ukiah. read more

This place is a hard no for me. I had a screw puncture in my tire and took it in for a simple patch request. I had to leave my car overnight. The next day I got a call that it was ready. When I went to pick it up the office was completely disorganized. Several guys working the front and they told me the work had not even begun yet on my vehicle. I told them I received a call that it was ready. After much back and forth, I was able to pick up my car. They told me that a patch could not be performed on my tire and that they would have to order an entirely new tire + labor. They also told me that while swapping my spare out and putting the puncture tire on the rear, that one of their guys completely stripped one of my tire screws. They told me to bring it back a second time for screw repair. I told them to just give me my car back so I could go get a second opinion and not to order the new tire. I left with more problems than I came here with. I took my car across the street to Orozco's Tires for the second opinion. They performed the patch within 10 minutes for 30$! Very nice. Very honest. Unfortunately it cost me an extra 100$ to have them repair the tire screw that Big O stripped. Big O offered to repair their mistake on another visit but I did not want to give them my car after such a bad experience. I will never bring my car here again, I don't trust them and they cost me 100$. read more

Don't go to these stupid fuckers. Went in to get my tires replaced. All four of the rim covers fell off the next day after driving it out of the shop and the rim was completely fucked up. Can't drive my car anymore and need a repair because of these incompetent assholes. read more

I had the very best service, Mr. EARLY WAS VERY KIND and efficient. The Big O tires place gave my Car top service, I am very will please.

Generally speaking, I don't write negative reviews on Yelp. I don't want to interfere with people's livelihoods, and I believe that for the most part, folks do the best they can. However, I just looked back over my new tire purchasing history at Big-O in Berkeley (since 2017), since I need new tires *again* . I am writing this review because I've had to replace my tires more often than I should have . . . One source says tires should last for 60K to 70K miles, or four to five years. Depends on type of tire, driving conditions, and maintenance. I certainly didn't get the most expensive tires available, but I drive fewer miles than the average person, not in rough terrain, and I maintain my car pretty darn well. Here is how long new tires I got at Big-O have lasted me: One set of new front tires lasted only 16K miles/3 years. One new rear tire lasted only 15K miles/1 1/2 years; the other new rear tire lasted only 20K miles/2 years and 3 months. The next new set of rear tires lasted only 12K miles/1 1/2 years. The most recent set of new front tires actually lasted 32K miles, a little under 4 years (why did these last so much longer than my new front tires that only lasted 16K miles?) read more

i replaced four tires here, pricing was competitive. however they called to tell me that my battery was nearly dead and needed replacing. funny thing is i just had it replaced the week before when i had an oil change. i drove straight from Big O to the garage that replaced my battery to compare test results. you can see in the photos that they are very different. but makes me wonder if my battery was even dead the first time i replaced it or if this is just a common scam. UPDATE: After reading the business owner's reply, I will only say... isn't that what yelp is for??? I told two people working at the shop that day that the battery was brand new. They shrugged. read more

Big O Tires - this is the tests result from the garage that changed my oil taken after Big O told me i needed to replace the battery - Tires Near Me - Berkeley, California

Great customer service! John was incredibly nice and kept me informed throughout the service.

Poor customer service. I made appointment online noting that I would wait. I arrive and as$@:$ says it has to be a drop off for a few hours because of callouts sick leaving them short staffed. Then why don't you contact your customers to let them know ahead of time instead of having them show up and be frustrated. And you wonder why I have an attitude?! read more

No one ever likes dropping a few hundred on some new tires, but it went all right with these guys. John hooked me up with a Groupon and I was able to save some money. All the guys were super professional. read more

I generally tend to go to smaller shops and avoid big chain tire shops. However, I recently got screwed over by a local and very close by competitor that I thought I'd check out Big O. Early, the morning attendant was professional and gave me options. He was on point and did not try to BS me as many other places do. Now, mind you, I had not read the reviews, and I'm glad I didn't because I may have not tried them out. Car was done on time, offered to change out my windshield wipers as I asked about them and check out was easy. I definitely would go back to them. Great experience overall. read more

Two years ago, daughter was a student living in Berkeley. Subaru needed tires, so we put on a set at Big O. For some nutty reason, the mech tech left two lug nuts off! So we had her go back to have them finish the job! Fast forward to a month ago: shes now living in Hillsboro, OR, and had a nail in one of the tires. She took out her lug nut wrench and was not able to get off one of the lug nuts, because it didn't match the size of standard Subaru lug nuts! So as it was raining and she was 20 minutes to closing time at Les Schwab, we told her to drive on the tires. This destroyed the tire, and since it's an AWD vehicle, that necessitated purchasing a new set. Go to Big O Berkeley at your own risk to personal safety, and expect the worst. By the way, when I complained about being billed for the wrong lug nuts, the mgr passed me off to Mike D, who I contacted by phone. He never got back to me. Looks like he spends much time saying "things different now", instead of apologizing to customers they've wronged over the phone. read more