Took my Audi to get a nail removed from a tire, the dude tells me that I need to replace the tire because is near the edge ( 1inch away), my Audi is all wheel drive so needs to replace 4 tires ( my Audi has less than 10k mileage), everything came out to $1100..... across the street there is Orozco Tires, pulled in 20 minutes pulled out $25, see ya pal read more

Terrible. Bought 4 tires & alignment and paid cash. Picked up the car but the steering wheel was crooked and alignment was off so I went back to have them fix it. They told me I never paid for alignment! Well I paid for it, but it did not show on the receipt so somebody pocketed the cash! Manager agreed to fix the car but didn't seem to care about the receipt problem. They did not give me a new receipt. Corporate doesn't care either. This place should be shut down. read more

A Big-o Tires employee in Berkeley stole my car registration and sticker, amongst other things, from the glove box of my car. Officer called me this morning with the registration and sticker. Called Big-O-Tires & that location was raided by the police this morning upon one of their mechanic's arrest. The service advisor told me it was safe to leave my car there because all of his mechanic's had been there for over seven years. When the management called me they said he had only been there for two weeks. I got a flat tire with a ton of stuff in my car from moving and need to check to see if anything else is missing. I just haven't opened those bins yet because moving has been overwhelming and I didn't think they would possibly steal anything. They cannot be trusted. Obviously they don't do criminal background checks for their employees, handling vulnerable people's property, in desperate situations in dealing with flat tires. I spent $1k on two tires and labor. Now I have to waste my time going to the police station and uncover my stolen property. read more

I went here last year after the Big O Tires Oakland store closed. Loved that store! The Berkeley store not so much. William the manager is the only thing this place has going but he can't be everywhere at once. With that, I will have to find another place to do business. read more

Hmm... I called for a price quote on two rear tires and they asked me the size... I told them... and I got "We don't have anything in stock in that size". I said "okay..." and waited... silence... no offer to look into it... no offer to special order... no questions about what I was looking for... just dead air. Guess they didn't want my money too badly. Mission accomplished. Moving on... read more

If I could give more than five stars, I would. We were on a road trip, 800 miles from home, and had a flat that could not be repaired. The manager offered to sell us a new tire, of course, but he also told me about a place in town that sells used tires and said that's all we would need to get home. That's the way to do business. read more

Told me it was going to be an hour call me back and they said they didn't have the inventory in stock made me waste an hour waiting came back tomorrow did my tires but ruined my rims and lost my sensor which was $80 called about finding my sensor three times they hanged up on me talk to a manager call corporate I still haven't get a response talking to the business bureau and I make sure to call 7 on your side. read more

They told me I needed repairs I didn't need. I bought a set of tires and went for an oil change. I was informed I needed a valve cover gasket and a power steering pump. As I had replaced the power steering pump I was suspicious. My new mechanic didn't think either was a problem. So I saved upwards of fifteen hundred dollars and will never go to Big O again. read more

So - I got 4 new tires 4000 miles back at another store. The front two were worn like crazy on the inside. This place is a short walk from work, so I dropped off the car. They found the problem was with the wheel bushings (which keeps the car from aligning). A simple (and 300 dollar) fix. It took a little longer than they expected to get the part - mostly because they were just locating the bushings only (not the whole wheel assembly) which saves me about $100 a side. They didn't have my tire in stock (I wanted the exact same type of Yokohama tire to keep my set matched) - but ordered it for me...it came in the next day - my car was ready by lunch. Not a big deal since I really don't need my car on a day to day basis anyhow. They forgot to charge me for the tires. Somehow it wasn't on the work order! I had to convince them that they actually put twp new tires on my car. Honesty bites sometimes but it makes for karma is better...even if it costs me another couple hundred. The next day I noticed the wheels were making a funny scratching noise at low speeds. A few days after that I took the car back to them and told them. They were very friendly and prompt. 20 minutes later, they had fixed the noise (the back plate on the brakes was bent funny) and sent me on my way. It's a nice shop, friendly people, they are quick, and very responsive...if not a little scatterbrained. Me like. read more

Waited 10 min to ask for a part while the other worker sat in the back spinning in his chair then when I got to the front the guy told me he could not sell me it as he laughed and said sorry for the wait.... read more

I come and I drop off the car and it's done when they say there done smooth and fast. Thank u read more

BUYER BEWARE! Unethical business. My mother in law went in to get a leaky tire patched. they said that a faulty patch had been installed and "it can not be patched twice in the same place, you're going to need 4 new tires since you have an all wheel drive car. ". Blaming the faulty patch job on the previous shop. Only after I got involved and told them THEY were the ones that improperly applied the patch, did they find out they could miraculously patch the tire. If it wasn't for me, my mother in law would have "NEEDED to spend" $800 on tires, based on their "professional assessment.." I got in touch with regional manager, and he said "they mis-spoke".. LOL. Super convinient, after the fact, guys.. Don't fall for their BS. Go someplace else, unless you like being taken for a ride.. read more

My experience in Berkeley location was awful, I scheduled an appointment for one tire repair and I received the confirmation. When I showed up at the store even 10 minutes before my appointment, the front desk person (Steven) told me that they don't accept appointment for tire repair and I have to wait two hours to get this done. He seems like doesn't like what he does and has no respect for customer's time. I'm a healthcare provider and I had to change my clinic appointments to make it to the shop on time and he was truly unpleasant and unprofessional. Such a disappointment! read more

Overpriced. Call around to area Big O locations for better prices. Service I received was fine, but the price was much higher than the San Leandro location. I was in a pinch with needing a tire repair and had to move forward with the job at Berkeley's Big O. I'll be going elsewhere in the future. read more

I went in because my back right tire had a major tear. Needed to buy a new tire. Run flats, low profile. Gonna be expensive for my 2009 bmw535i. Once they told me it was going to be $375 I cringed and just accepted the fact and told me that they have to order it, and install it and will call me when it's done. That's gonna take like 6 hours. Around couple of hours has passed and they called back to tell me that I had a major crack in my factory installed rims. Okay I asked how much is it going to cost me? They said $700. I'm like no way. I asked if I can drive it around with the cracked rims with the new tire? And they said not a good idea. It's a safety issue and I needed to get it replaced right away from them. I told them are there any rim welders near by and they told me several places to go. So I gave them my final decision over the phone to wrap the new tire around the cracked rim that's on my back right tire and will think about getting the new rim or welded rim later. So I eventually get the car, paid for it and before I left the same person who was helping me out earlier told me again are sure you want to be driving around on some cracked rims? I said yes. He said okay get ready to put in some air everyday... so I go down 20 miles south to the rim welding location, they looked at it and told me the rim is fine and there was no cracks in it. Whoa. They are totally up selling me with fear (hard sell / safety issue?) at big o tires. I will never go there again. I lost all respect for them. Bringing my money somewhere else. read more

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Paid $100 for alignment . Took my car home still feels the wheel not straight. I brought it back to check again. They spend two hours and LOST MY KEY. Those front desk guys looks busy on few things but they never get it done . They keep looking for my key for like half hour . A lady walks in and say "this is not my key . I think this is some one's key. " THEY GAVE MY KEY TO WRONG PERSON , NO ONE EVEN NOTICE IT ! Another funny thing is after that lady drops the key on the desk , they still keep on looking for my key . They seems don't pay attention on what their work. And i ask that manager "is this my key. " She said "Oh, yeah. That's your key. And now I just need to look for you print out." You bring your car in you Fxxked! And she told me the wheel is not straight ! And it's normal cause it's not straight! Fxxk this place ! read more

Go anywhere else to get your auto work done. Their customer service isn't absolutely terrible but it's trying to make up for short comings in the shop or inability to complete the customers request for work. I had to follow up three times after dropping my car off to get the alignment done, which it was never properly completed. The weatherstripping on my vehicle was also never completed. Pablo mentioned he would order the premolded parts and complete the work within a day. Parts were never ordered and the work was never done, I was told it had been completed. I'll never come back here for any work. I'd rather do it myself or buy a new vehicle that come here. read more

I had to wait for 4 hours because one of the guys working there (named wel) screwed up my day and wasted my time. I checked in at 4:30p.m asking for replacement for 4 tires and an wel told me there just 2 cars before mine ,and when I came back he just left and my car wasn't done ,they even didn't touch it . That man wel don't appreciate people's time,but thanks God another guy named Marcus saved my day and helped me .He replaced all my tire and fixed the day . If you need honest ,good and timely service...go for Marcus. read more

I have been here many times. I always call before I get here. They always say come over. I never need an appointment. Everyone is very helpful here. They don't push you to do the services you don't need or want. When I bought just one tire today they didn't tell me I should buy four tires. Which other places told me to buy four. I only had one bad tire, why do I need to buy four? I will continue to come here as long as I live around the area. Even time I call to ask questions they always, always so friendly and patient to answer my questions !!! Thank you so much ! read more

First I set up my appointment online for 4 Dunlop direzza tires. I show up to my appointment and the rep tells me the tires i ordered are no longer made (why was I able to ordered disconnected tires?) Then he tries to upsell me $100 per tire. I ask for something in the same price range in a summer tire and nothing is available, so I am forced to settle for all seasons and will have to wait for the tires to be retrieved from somewhere. When the tires arrive only 2 show up because the rep only ordered 2 (he told me) then he tells me to come back the next when the tires arrive and that I would receive some sort of "deal" for my troubles. I call the next day 2 hours after I was told I would receive a call and am told my tires had arrived. I drive to the big O again to find that the rep from the day before was not around and could not corroborate my story to the rep now standing at the counter. The rep then tells.me the $70 rebate i was getting was the "deal" to which I tell him I feel like I'm being "dicked around". They offered me a $30 discount in the end but also said that I would likely not get the rebate because of it. So I guess I'm likely losing that money now. Terrible experience from start to finish. Cannot in good conscience recommend this company. read more

Came in with some minor but frustrating air leak issues on my tires. The guy who helped me, Kevin, was friendly, to the point, and super responsive (not always the case at auto shops). Was even having issues with my payment method, which he quickly sorted out. Thank you, Kevin! You're the man. read more

I did my regular oil change there and had a very good experience. They are very friendly and super helpful.

This was the first flat tire I've ever had and everyone was very kind. They changed my tire within the time estimate and recommended a great coffee place nearby which I did end up going to. Super friendly people that made a very stressful situation go by easily. read more

Don't go here. At first, they didn't honor their new year promotion coupons and told my daughter her oil change would be $100 because they ran out of synthetic and synthetic blend oil...WTH? She waited 3 hours and when I called the shop to speak to a manager, Kevin, they honored the coupon. She got back home, and I noticed the sticker for return service had the mileage 3000 miles less than her actual mileage when it should have been more. The experience did not sit well we took it to my regular mechanic one week later and he found the oil was not replaced at all. It still needed an oil change. All male crew, they try to take advantage of students and female customers. They made $45 for having my kid's car sit in their stall for 3 hours. I guess after I called, they decided to take it out us by not servicing the vehicle and charge us for the promotional rate. Terrible service do not go here for oil service unless you want to get scammed. read more

I needed on tire due to pot hole damage. Big O was great. I called them and spoke with Joe. He checked and the tire was in stock. I ran over and an hour later, I was ack on the road. Could not have been a better or easier experience. Just great! read more

I used Big O Tires mobile service to have my tires looked at after my tire pressure light went on in my vehicle. The Big O team arrived not just on time but early! I was very fortunate to have my car checked out by Ivan and George. They were both very kind, asked me a lot of great questions to get a better sense of the history of my tire pressure issues, and took care of everything in such a fun and professional manner. Ivan and George are great dudes! I recommend using Big O Tire's mobile service. It was quick, easy, and efficient and the service team is really sweet. read more

I was in a bind tonight, I brought my vehicle to Marcus at Big O Tires and they took me in even though it was 6:30pm and they were closing in a half an hour. He was really pleasant to deal with. I was going to drive back down south to South Orange county the next morning and the guys took care of me. Changed out the tire as fast as they could. I thank you all for helping me out and having my size tire in stock. If I'm in need of tire service and I'm in town I'll definitely come back to you guys.... read more

I have been going to this Big O Tires for almost ten years and have found consistent excellent service in every way. We have a newer Ford and an older Toyota and they show expertise in both. This time during COVID we got in right away and Don handled everything very smoothly and efficiently. The best part is he consulted with me about what was essential to fix right now and what was recommended. They don't just do tires , they handle every need for our cars from an oil change to major engine service. Just love this place. read more

Services is great! I came in for oil change. Done less then an hour. It's my second time change my oil here. I got deal from Groupon. One thing to mention, their vending machine charge $5 for a 20oz cola. Speechless! read more

During sanitary crisis, employees facing customers don't wear masks- even with an appointment, there is a 2 hour delay- bad!

I just wasted 5 days of my life with Big-O for what was originally a minor brake pad shrieking issue on my wife's 4 year-old, ~45k miles Nissan Altima. From this experience, I would never trust my car with Big-O in the future. Here's a chronology of what happened: June 3rd - I got my brakes checked out because they were shrieking. Big-O suggested that I needed new front brake pads. They also suggested I needed to take care of several other non-essential items. I just got the front brake pads replaced and rotors shaved down. It cost $290, which I thought this was pricey but they told me about their $50 groupon and that their work is gauranteed for a year. June 6th - I took the car on the highway and noticed the car vibrated when I hit the brakes. I talked to my mechanic bro and he told me they probably shaved the rotors badly, and that it would probably need to be replaced. Fortunately, I had a warranty, I thought! June 9th - I took the car back to Big-O and they said I needed new back rotors (based on lateral run-out measurements). I told them that it doesn't make any sense because this wasn't a problem before. I asked for the front lateral run out measurements, but they said the front was fine. I insisted and I got push-back, so I went home semi-defeated. I called Big-O again from home and they offered to do a test-drive with me. I went there and after telling a technician the problem I was experiencing, he said "yes, I understand. The problem is the rear rotors." So I declined the test-drive and went to another shop to get a second opinion. The second shop diagnosed the problem to indeed be the front rotors! June 10th - I relayed this information to Big-O and one of their technicians took me on a test-drive and showed me their run-out measurements (which I later learned wouldn't pick up on grooves and scoring left by a bad shaving job). Big-O basically convinced me the problem was on the rear. Big-O made me feel like I was wasting their time, which would be true if they were right. I called the second mechanic to see why there could be this discrepancy in the diagnosis, and he told me that he actually replaced the rotors and test-drove the car on the highway to validate that the problem was the front rotors - I will now give him $50 for all that effort! I called Big-O again. This time, Herbert offered to test-drive with me and said that if I replaced the front rotors and it fixed the problem, than it would be free (which is what I expect from a guarantee since that means they shaved down my rotors badly). If the problem lingered, I would have to pay for it. June 13th - Herbert test-drove the car with me, and his assessment was again that the rear rotors would need to be replaced. I left unsure of what to believe. So I called another mechanic, and they said, "Are you sure it's coming from the back? We'll take a look, but this type of problem usually comes from the front." After more consultations, I went back and I just said to replace the front rotors. The clerk tried to make me think I would still have to pay for parts even if the front brakes were the problem! Thankfully, Herbert stuck to the original guarantee. The mechanic changed the front rotors, and the vibrations were gone when I test-drove the car with Herbert! Herbert said, "it looks like you're getting your rotors for free." I'm not sure if Big-O would have done right by their guarantee if not for Herbert. He is their saving grace and the reason they are even getting a star (that and it's not possible to give less). I thought it was important to make this post to warn others. Also, it was humiliating for me to feel like the annoying stubborn customer since everyone at Big-O told me my rear rotors were the problem. I just wanted my wife's car fixed properly. Not being a mechanic myself, I put my trust in mechanics to properly diagnose and fix issues. Unfortunately, it was misplaced trust this time, and I paid the price in the days I wasted, the stress, and the humiliation. read more

I let my feelings simmer for a couple days, but I'm still annoyed, so here goes my negative review. I LOVE Big O tires. I've been in Flagstaff and Sacramento, and they were awesome! That's why I ignored the negative reviews and went to this one. BIG. MISTAKE. I went in for ONE tire. The guy told me I should get 4 because I have an All Wheel drive and it would mess with my all wheel drive if I didn't get four. As I tried to explain to him that I understood but wasn't going to because I was buying a new car within the next couple months and didn't want to pour $500 into this one (and I've had one different tire for five years with no problems), he interrupted me many times to try to convince me. As a teacher, people interrupting me is a trigger, and I had to hold myself back from reminding him to not speak while others are speaking. Adults don't really respond well to the teacher voice, so I refrained. Next, he told me it would take an hour and they would call me when they were finished. Two hours and three cups of coffee later, I'm not yet called. I walk by and see my car still sitting in the parking lot. I walk into the lobby to see how much longer and he tells me one more hour. Dude...I can put on a new tire in 10 minutes, I should have just asked to do it myself. Seriously. TWO HOURS LATER I COME BACK AND IT'S NOT FINISHED! Guys, it's been four hours!!!! I ask if I can purchase the yelp deal and use it (spend $50 for $100) and he says no, the deal expired. I was so annoyed I didn't even check the fine print, but he was wrong. There was NO expiration on the deal and it says the business NEEDS to honor the deal. Finally after four hours, I get my car. The guy only says to me "insert your card" and hands me a yellow piece of paper. He didn't tell me what the paper was (I asked when he said nothing--it was my warranty) and he didn't even apologize for the delay. So, there you have it, four hours for one tire. Rude staff. Not even wine made me feel better about this experience. Never will I ever go to this Big O again. read more

The service was fast. It took 40 minutes for two new tires and an oil change. When I was paying, the Big O representative misinformed me by claiming my power steering fluid was leaking. For a fee, of course, they offered to fix the problem. I declined and met with my auto mechanic the following day. My mechanic let me know there was no leak. Buyer Beware!!! read more

After a horrible experience in Jan at the Big O in San Pablo in Berkeley, where I paid for an alignment and two new tires. I needed another two tires and took my car to the Big O in Dublin today and told them I don't need an alignment I had one 7 weeks ago. They said the car hadn't been aligned. So not only was the San Pablo location in Berkeley the worst customer experience I had they charged me 168.00 for an alignment they never did!!!! I'm livid. The Big O in Dublin did it for "free". I don't recommend the Berkeley Big O unless you want I'll treatment and fraud. I wish I could select zero stars for the Berkeley shop. Very bad business. read more

Professional, timely and fair. 10/10 would recommend. Ask for Early! He's always been helpful.

Don't waste your time with those disrespectful customer service, they'll rip you off, they'll ask you for change/replace and your tire or breaks has a huge life time, they're doing shady business read more

Most dishonest and inept group of "automotive repair" guys I have ever encountered in my 60 years. My car started and ran perfectly. Took my car there to have it inspected, have tire I bought from them fixed under warranty, have stolen lug nuts replaced and windshield wipers replaced. I dealt with assistant manager Kevin who apparently has been fired. I called several times to see status of my repairs. After a while they Kevin said they could no longer get my car to start. I never had any problems. The day before he was fired Kevin left a message on my voicemail saying his boss was livid because I was not returning Kevin's many calls. That was the first time Kevin ever called me. It is 2012 Toyota FJ Cruiser with only 53,000 miles and has highest resale value of any car. They either sabotaged my Car to get more business and or seem to have run the battery down and then jump started it wrong. They fried the 120 amp fuse to the starter. Other electric things stopped working too like radio and rear door lock. Then they wanted a diagnosis fee just to tell me what they had broken on my car. Assistant manager Francisco allowed my friend to look at it in their car bay on Friday and he noticed the main fuse was blown. We told them we were going to buy one. We came back on Sunday but assistant manager Josh said we could not access the car to put fuse in because he was alone and he had to supervise us. We came back today, Monday and Josh said they had jump started it that morning. I had not approved this. It did not have the new fuse installed yet. You do not circumvent the fuse to start a car without risking ruining it. Now the dash won't even light up. I went to pick up the car and asked for the bill. He refused to give it to me and said I had to come back when Francisco was there. He threatened to call the police so I called his bluff and I called the police. They finally said under repeated questioning while police officer was there that they never inspected my car. The pictures I included one that also proves they did not fix my front left tire leak nor rotate the tires as promised as part of the warranty. They claim they fixed it in written invoice. Liars. They tell you one thing one day and something else the next. It is really hard to keep your story straight when you lie. Had to have the car towed to Holland Auto Service right down the street. Josh even lied one last time trying to prevent me from picking up the car. He said my credit card was declined and it said not to let me try it again. I had to use my debit card. I called B of A and they confirmed it was not true. They had not declined my card. If anything He they said he ran it wrong and should have slid it or inserted it correctly for their system and it would have been approved. I should have known better when they always put too much pressure in my tires despite me telling them 32. When picked up today the one they said they fixed only had 15.1 psi according to Holland Auto service. read more

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I hate to do this because I've been here several times before with no problem but my last visit had serious issues. I got new tires a week ago and first, they didn't inflate them all the way - I had a low pressure sensor go off the second I started the car that they said would go away after I drove it, it didn't. They also forgot to put caps on 3/4 of the tire tubes. This was fixed immediately when I came in the next day. However a week after getting the new tires I looked down to see I had a lug nut missing and three others were very loose. Insanely negligent and unsafe. I went on a road trip last weekend and am thanking my lucky stars my wheel didn't fall off as a result of this oversight on the trip. I went somewhere else to get the lug nut replaced and will never go back. read more

This place is a joke. I brought my tnc car from hertz to them because of vibrating from one of the wheels and they said they'd take care of it. After getting the car back sure enough, they didn't fix it at all. Had they driven the car on the freeway as I explained to them they would've obviously known that the problem wasn't fixed. This is the last time I ever go to them as I've had problems with them before. Get your heads out of your asses and get some mechanics who have a clue in what they're doing. read more

Quick review on my boyfriend's behalf: this place used to be good but sucks pretty hard now. He says the staff is crappy, the work is shoddy, and when you make them fix their mistakes they act like big babies. He'll be taking his car elsewhere to fix their work. read more