I ran over what looked like a large screw, but it was actually a normal screw with a washer that made it seem bigger. Another shop told me it was too large to patch and tried to sell me four new tires for over $700 because of my AWD vehicle. I brought it to Big O instead, and they patched it for free. They even showed me the screw afterward...it was not that big. I was impressed by their honesty and excellent service, and the employee who helped me was fantastic. read more

Horrible experience. Came in, they had to order a new tire to be delivered the next day. I called, they said they couldn't locate the tire and never called back. I called the following day. Was put on hold 3 different times for over 20 minutes to find out they still couldn't find the tire. I finally went back to pick up my wheel and old tire. I guess they didn't want my business. I have taken all my family's cars here. I guess no more on to Les Schwab. read more

I went this morning to store#006254 on 6510 Indiana St, Arvada, CO 80007 for oil change. I didn't have an appointment, and I expected to wait for long than an hour. Darren took care of me; he was friendly and professional. The car was done in 45 min. Thank to Darren and the staff. read more

Make an appointment online first!!! I am not sure why I didn't figure this out earlier. I go there often in my company vehicle. My most recent visit was because I needed new tires. It was a holiday weekend and a Sunday so I wasn't sure if they were even open. I went online and I saw they had appointments available. I made my appointment and within a few hours I had new tires on my car. Easy peasy! These guys are great! read more

Great job and timely service. Love the new Michelins. Pricing is reasonable as well. read more

Darren booked an appointment for me and gave a prompt, helpful assessment of my leaky tire. The staff pulled a screw out of my tire, repaired it with a patch, and filled it up with air. The service was free. It was an excellent experience. 5/5 stars. read more

My experience with this Big O Tires has been nothing but excellent. They consistently complete everything in a timely manner and are always helpful, knowledgeable, and professional. The quality of their service is outstanding across the board. They've taken care of every issue I've had with my cars, and I genuinely trust them to handle anything my vehicle needs. It's great knowing the job will be done right and on time. Along with this Allan has always been there to help whether with small issues or large. read more

Last week I got a screw in my tire and it was just about flat during the first snow of the season. When I arrived at the shop it was very busy and I was informed it would be a 3-4 hour wait before they could get to my car. Much to my surprise they were able to fix my car in an hour and at no charge! I've been going to this shop for years D (and his crew) always do a great job and provide outstanding customer service. Grateful for a good shop close to my home. read more

I had a nail in my tire with a slow leak and needed some immediate help. I didn't want to wait to make an appointment for the next day so the shop told me I could come in but it might be a couple of hour wait. That's what I did. They were upfront about how long it might take. They kept me updated on my place in line. The tire was fixed that day in the time frame they estimated. The shop lobby was clean and had chairs and tables to accommodate 'work'. The staff was professional and courteous. read more

My scheduled tire repair appointment took half the amount of time that they estimated. I was in and out super fast. Very friendly, knowledgeable & professional customer service. I've been going to Big O tires in Arvada for years and they never disappoint with excellent service. I highly recommend them. read more

Second trip here. No more. The first time here, my wife's new car with run-flats had one low tire. They wouldn't touch it because they said once the run-flats go low, they need to be replaced. What? Discount Tire fixed it quickly with no issues and no charge. As long as the speeds were kept under 50mph run-flats can be fixed. This time, I made an appointment on a Sunday (everyone else was closed) to fix a slow leak on my RV tire. No damage to the tire and I suspect a leaky valve stem. Again they wouldn't touch it because the tire was 5 years old. But hey, more than willing to sell me new tires! Again, Discount got it fixed and did get me a great deal on 4 new rears to match my newer fronts on my class c. read more

The guys in Arvada were great as usual. I was on a time crunch, and they got the job done much quicker then expected. Great guys who care about customer satisfaction. I appreciate it. read more

Big O tires fixed a slow-leak tire with no charge. Yup, no charge. I thought they were kidding, but they were not and are not kidding about fixing flat tires for free. The staff completed the work in a matter of minutes. This staff has done previous work on our vehicle's tires (change from winter to summer tires). they have always been upfront with me and have completed tire maintenance with few issues. Big O on Indiana will be on our list for future tire needs. read more

I found a roofing nail embedded in my left rear tire. The nearest shop to my home is Big O Tire on Indiana St in Arvada. There were folks waiting in the lobby so I assumed it would be a long wait, which was OK since I just showed up. After about a half hour the guy at the desk called my name and told me the tire was repaired and the BEST part there was NO charge. Where do you ever find any free service today?? I didn't leave until I left a tip for the tech that did the repair. read more

Allen at the front desk took care of us in a very friendly and timely manner. We didn't have an appointment, but they fixed a flat in less time than he predicted. We will definitely return for out tire needs. read more

Came in at a busy time with a leaking tire. The wait was reasonable but too long for me to wait that day. They very nicely recommended a nearby place that was able to help me quickly. Many thanks for the courtesy! read more

My husband made an appointment for 10:00am, they said it would take an hour to an hour and a half, So I walk down to have breakfast come back at 11:45 and they haven't even started! If a business is going to make an appointment then honor the time! I will not return! read more

Don't take appointments if you're going to take 90 minutes to complete a tire rotation. Be a little more realistic and honest with your customers. Or better yet, service your customers first who go the extra step in making an appointment. read more

Exceptional experience with these guys. I have a Jeep Wrangler with a 100K miles and had been having an issue with it shaking when it got above 55 mph. I had taken to a dealer and it still shook. Was planning to retire the Jeep in the next year or so and only use it for local drives. I took it to Big O in Arvada for new tires and during the install they also found some other issues to address. The end result was an overhaul that solved the problems I was having with it and the Jeep runs perfectly now. Really appreciative of the problem solving capability and technician quality in fixing the problem. Thank you! read more

Lana, I see you are the owner. I've been trying since November to solve an issue with the Manager Matt Crouse. Please have him respond to me or handle this issue yourself. I'm due a tire as I'm on your tire protection plan. Up until this issue I've loved this team at the Indiana location. I've had so much patience. I called your national headquarters, case number 527082. Still waiting for a resolution. Kelly d. read more

We took our Tesla to the Big O at 6510 Indiana, Arvada on Sunday morning, with no appointment. Kenny got us right in & couldn't have been nicer. The right rear tire had a screw in it, which they removed, repaired & patched within an hour. They didn't charge us for the repair, although we did leave a tip. We've always had good experiences with this Big O, including a tire purchase last September & several previous leak repairs over the years. Their service, customer focus & friendliness have been consistently excellent every time. Thank you Kenny & the Big O team! read more

good people abd willing to work with us. Eddie really helped drive it home but the whole staff is super friendly and helpful !

If I need ANYTHING related to keeping my wheels rolling I roll into Big O Tires at 64th and Indiana. "Why?" you ask...let me list the reasons: 1. Integrity - in an era of distrust the communication I receive is clear, consultative and honest 2. Value - every tire I purchase is backed by service and warranty guarantees, which I have used. Military service persons are honored and offered a discount 3. Respect - there has never been a question about how much I am valued and that my safety is paramount Did I mention that I have six vehicles? read more

Allen and the team at Big O saved our Christmas holiday. A flat tire was quickly replaced and Allen went above and beyond to find a tire at another source when he didn't have it in stock. Thank you Allen! read more

Stopped by for routine maintenance--was completely ignored in the lobby. I proceeded outside and requested help by the two men chatting in the bay. One of them laughed and did not even utter a response. The other told me to drive around back to the open bay. I followed the directions and then sat at the garage door for multiple minutes with absolute no response. Both men went back into the store. I went next door to grease monkey and they were more than happy to help. read more

Nothing like showing up with a near-flat tire on a Friday night @ almost closing time! Bet you can't imagine the attitude I got. Hunter heard my story, smiled, and waved me around to a bay to take a look. Nathan came from the office and welcomed me. They were delightful and thorough and had my truck back on the road with a patched tire in no time. Even checked the pressure on my other three tires for me. Both were very responsible wearing masks and social distancing. Thanks so much guys! I appreciate you. read more

Big O Tires - Thanks for letting me sneak a photo Hunter. You're a pro. - Tires Near Me - Arvada, Colorado

By far the worst tire experience of my 25 year of driving. First, they sold me shitty tires that totally put me and my family in an unsafe situation. Then they changed them out, still charged me for the new tires, and then told me it would take 2 hours max to change them. I waited and waited, called, was told an hour forty five minutes more, arrived to pick up my car and it hasn't even been started yet. The worst. read more

I would like to share my thoughts on the knowledgeable staff and great work at the Big O on 64th and Indiana St. I need my car alignment done and winter tires on before the recent snowstorm hit. Allan and the crew took care of everything the same day. Great job guys...I highly recommend this location for any automotive work that you need done. read more

Thank you Big O Tires!! I just moved to this area and my tire kept losing pressure. Great services, Allen at front desk took the time and step outside to checkout the issue and gave me time it's going to take to address the problem. I waited for my car and took less time than what he told me, was happy with their quick service. My first time visiting Big O Tires happy with my experience. read more

Went to Big O tires in Arvada, CO today for a slow leak. Jeff took excellent care of me. Imagine my surprise when they removed a large screw from my tire, fixed it and DIDnt charge me. I had asked them to assess my tread and Jeff told me I probably have over a year left before I need to replace my tires. They also looked at my brakes and gave me similar good news. This kind of honest service for sure guaranteed that when I need brakes or tires I'll happily give Big O my business. They've earned themselves a new customer. Kudos to Jeff for his fast, honest service. Highly recommend. read more

The guys at this location were extremely friendly and very thorough in asking me what I wanted and what to expect. I will definitely be back for any and all services for both of my vehicles! read more

-Verify your quote before paying to make certain warranties you didn't ask for weren't added to your final invoice. -Verify the equipment they need to perform the service is functioning prior to arrival. -Verify the work quoted was performed before paying. For an alignment, request the alignment report before paying. Just had the Big O Tires at 6510 Indiana St replace a set of 4 tires on my truck. I was originally quoted $1,200 for the tires, install, TPMS and alignment. When I arrived to drop off the truck, the bill was suddenly $130 more. Why? Someone tacked on a warranty without permission. I asked to remove and Justin H. did. Three hours later Justin calls to let me know the truck is ready to go. Upon arrival, I ask for the alignment report. Oh wait, the alignment machine is broken and no service was provided. Hmmm. No charge for that, sir. Thanks! I'm told to come on back in a few days for the alignment and they will give me the three year unlimited alignments for the price of one alignment. I guess that works; that will be my 3rd trip to the store (actually turns out to be my 4th & would have been 5th...see below), but I'm willing to work with them. Couple of hours later get a call from them that I need to return the truck immediately because they failed to put a lug nut on each wheel. I go look and sure enough each wheel is missing a nut!! WTF. They call again to ask if I can stop at a part store and pick up some lug nuts. Return on the following Tuesday, and they can't get the truck on the alignment rack for a few hours. I'm done with it as I'm not coming back a 5th time to get this service wrapped. I end up taking the truck to the new Les Schwab in Candela's for the alignment and double check the work Big O performed. I bought the three year unlimited alignments from this Big O for my wife's vehicle back in May 2021 when we switched out snow tires, but we will not be returning to this location again, nor will be bringing the other vehicle we have or the trailer for service or tires. read more

When my tire got a nail in it they quickly repaired the tire and we were back on the road in no time. Easy to work with!

HORRIBLE ! Had an appointment to get new tires put on. Sat there for 2 hours - they never came out to say - hey were way behind. So many pissed off people in there . They didn't even touch my truck . Came back in Fri morning and they couldn't get the tires changed out ( even though they said to come at 7am) drove over to discount tire and they did it in 1.5 hours . Stayed past their closing time to get it done and I saved 100.00 read more

Customer service sucks, don't waist your time or your money at this location. Go somewhere else.

Went into the store about 9:00 am on Wednesday the 24th with a slow leak in a tire. Waited in the lobby about 5 minutes before anyone came in to talk to me. When the man came in to the lobby he was clearly annoyed by my presence. He sarcastically asked me if I needed help. I explained that i needed a tire repaired that had a slow leak. He asked me if I had an appointment to which I replied no. He then told me that the next available appointment was on December 3rd, 10 days away. 10 days wait to get a tire repaired that is going flat is ridiculous. Clearly Big O could care less about customer service. Rude store manager and ridiculous wait times for repair. read more

Don't trust! My daughter took her car for a tire repair after hitting a curb. They said wheel was damaged. This is fine, replace it. They tell her that the wheel, shipping and install will be $640 plus the tire. It took me 30 seconds on my phone to find this same wheel for $140. Really sketchy way to treat you and inexperienced customers. I called them and told them not to do the work and picked up the car for her. Really disappointed in these people. Will NEVER go back. BTW - They also did something similar a few years back with my wife in trying to charge my wife for work she didn't ask for. I went down in this instance also and they then dropped the charges. I really looks like they are trying to take advantage of people who aren't experience with car repairs. There is definitely a pattern. read more

Amazing 1st experience at this Big O location! Called at 1pm for a brake job, alignment and tire rotation. Jesse told me to bring it down and they would get it in right away. Dropped the car off at 130pm. Received a phone call 10 min later explaining all that was wrong and providing a quote. Within 2 hours the car was done and ready to go! Amazing turnaround time! Most shops would have made me wait a full day. Thanks so much to Jesse, Andrew, Matt and all the guys at this location for providing amazing service! Def recommend! read more

Poor service. Avoid this place. I have learned after several visits: Once they repaired a front end problem but the part was bad and they refused to give me a refund. I took store credit - which was offered begrudgingly - and bought tires that were expensive, but wore out quickly. They offer to rotate your tires if you buy them there, but you have to wait several hours for the simple rotation. I was surprised at their attitude when I had problems with a bad repair; it was as if I was in the wrong somehow. Also, they put nitrogen in my new tires, but no longer had it when I came to get the tires checked. I will never spend another penny there again. read more

service, care, and honesty set this location apart. after a poor installation service at Costco, Big O saved the day and did so without charging me. the $1000 another shop wanted to charge for parts I didn't need was causing me stress and the team at big O saved the day with no appointment and taking care of me as if I had bought my tires from them. I'll be back, this was easily the best experience I've had at an auto service shop. read more