This is a nice REI that is close to the airport. Friendly, helpful service. A great selection,…read moreincluding clearance and re-supply items. Lifetime Membership with co-op. Rewards with annual purchase totals. I came for a rain jacket and got exactly what I needed with great assistance to answer my questions. Dressing rooms available. Moderate pricing with excellent quality.

Obviously REI is well known for having great outdoor products. While expensive, there are certain…read morethings you can't cheap out on anyway. What I didn't enjoy was the checkout experience with the very pushy clerk to get their "co-op" rewards. He even asked us when our last trip in was (2 years ago) and we mentioned we don't even think we've made a purchase here. We were getting one item and this guy went on a long speech about the program and judged us for having a Costco card? Weird he's even looking in my wallet as I'm trying to pay, and only made me want that rewards card less.

Oh my gosh their phone tree is a nightmare just to quickly speak to an unenthusiastic store…read morerepresentative. And I called the local number for the store!!! I must have had to press 5-7 different options AND then listen to 2 minutes of legal jargon about my call being recorded just to get to a live person. (That live person really hates their job!!) What in the heck is happening? I just wanted to check if they had a specific brand in store. This is unacceptable and it's likely why online retailers and Amazon are taking over the industry. Just really the weirdest longest phone tree I've experienced in a while for a very quick question. Won't be shopping here.

I went in to buy shoes for my children. The young woman there was helpful, however, when it got to…read morethe older lady. She wasn't helpful at all. We asked for a different size since my child needed it and she automatically went into berserk mode stating we didn't have the correct box and kept on repeating it. I didn't realize until later why she was repeating it and staying in the area where we got the shoes. It was as if she was accusing us that we "intentionally" changed the boxes. Took her 10 mins to make sure the rest of the boxes of shoes we were going to purchase were correct. Then, she went to the back to get the size we needed Uh woman, the boxes we had was given to us by your coworker. The audacity to ask me upon checkout to sign up for a credit card was messed up as well the way you treated my family and I.

Tried to return a pair of shoes but the manger said they would only give me store credit. the…read morereasoning is because the shoe was slightly bent but that was how I got the shoes and they were never worn. Very disappointed and the employee was very rude when telling me this. Went to return at a different location and they did it for me.

Shoes? Great selection and quality... Service? Absolutely worse!! I walked in and was quickly…read moregreeted but as I began to browse and walk towards the register, the associate with the blonde braids was notably on a call with what I can assume was a friend or partner talking about all sorts of randomness. It was completely unprofessional. I understand that she was seemingly the only one in the store at the time but the entire interaction made me not want to ask her any questions or request help for sizing. Did not buy anything - hoping to have a better experience next time.

I loved the customer service I got a trionda ball for a good price I have got an armband and when…read moreevery I go there it is amazing.

When I have the time, I always stop into Soccer West at Starfire. The selection is amazing, the…read moreservice is very good, and the prices are good. I recent visit, I found a really nice soccer ball for a pick up group that I manage. We used it, everybody liked it, and I plan to go back and buy another one. The quality was high-end, the price was really good. As for the service on this visit, it wasn't awesome, I had to ask for help, but there were a couple other people in the store. Keep up the good work.

Visited Famous Footwear to pick up some Crocs and was happy with the variety and sale items they…read morehad in stock. The store itself was organized and easy to browse. Service was fine but nothing special , and the cashier seemed a bit inefficient, which made the checkout process slower than expected. Overall, it was a decent experience, and I'd come back if I'm looking for good deals on shoes. I even left with my new crocs on! Efficient: No First-Time Friendliness: Yes Would I Return: Yes JY review

Special Review for the assistant manager Alma! She goes above and beyond with her customer service…read moreskills! She is friendly and helpful. I have been coming here for over a year and Alma has always helped me out and been nothing short of the best!!! Thanks!

Great staff here - always very helpful and friendly. During these strange times, the staff is…read morewearing masks and limited people inside. There's also shields at the register for further protection. When it comes to retail - product and service are my top two registers for high remarks and Danner hits on both categories. Aside from quality products, i purchased La Crosse wader boots from them - though I haven't had a chance to test them out, they are amongst the more comfortable ones I've tried on. I also bought some danner dry hiking boots for a day out in the snow and those are very comfortable and kept my warm and dry while out sledding. What validates the 5 star rating is that I bought the waders last weekend and the hiking boots the following weekend and there was a sale going on. When the gal that was checking me out saw that, she did a price adjustment on my previous purchase to save me more money as the store was doing a 25% discount! I wasn't expecting that - so it was greatly appreciated that they go above and beyond to take care of their clients. I hope i won't be needing more boots any time soon with my two recent purchases but if I'm ready for more or need someone else needs boots, i wouldn't hesitate to recommend Danner!

Employees are more focused on the computer and anime photos, then the 3 customers in the store…read more Even after getting their attention. Sad. Especially for the price of Danner Boots and Shoes.

Been to this store a number of times in the past, but only browsed around since the prices seemed…read morekind of steep. However, on Saturday, 10/12/24, saw a Clearance section of New Era MLB hats on sale, so checked them out. They had unique designs and styles for a few of them. Noticed one adjustable LA Dodgers one adjustable NY Yankees caps in colors/styles I had never seen before. Saw the prices were $25.00 each, down from $39.99 each. AND they were in the 'Buy 1, Get 1 Free' section! The store employee even confirmed that sale, too. So, I decided to get both of them for $25.00 plus tax. What a frickin' deal for both!!! Entered in my LIDS rewards account and enjoyed my shopping experience at this store! A good drop-in while walking around the mall!

Very rude staff. Asked a simple question on stitching and they came back with an attitude and acted…read morelike I was foolish and did not care for customer service or customer etiquette. Do not bother wasting your time here.

We have been looking for the FT-2 System and went to different vendors. We already know what we…read morewant and just need to order it. When you are spending 5K+ for one equipment, you will realize quickly that the only thing you need to decide is where to get it. After dealing with a few vendors locally, we decided to venture online because we are not getting the customer experience that we want. Our search ended when my husband spoke with Jason Mercado from this location. The guy is on top of his game and is a truly competent sales person. My husband is a personal trainer and he knows his stuff so you cant really babble BS with him because the moment he senses that, he walks away from the deal. Jason is pretty much the main reason why we ended up purchasing from this place. He is very prompt with his responses and he provides outstanding customer service. The key with these online purchases is communication which establishes trust and confidence. Jason quickly earned this and exhibited professional and competent traits throughout the process. Everything was seamless from the initial communication to the installation. What really impressed me the most is ...there was a payment error on our part and Jason worked with us patiently and diligently to get it resolved to my satisfaction. My 5 star review is pretty much attributed to this guy and how he handled the entire transaction. If you are like me who expects and demands stellar service especially with high priced purchases then Jason is your guy.

I've been here a few times. Every time the customer service is horrible/ the guys working the store…read moreare grumpy and not helpful at all. Luckily for us we know what we are looking for. I can't even imagine what it would be like if you needed help. These guys aren't friendly. This place has amazing stuff. Great prices too. I will say if you don't like dealing with salesmen this is the place for you. Just do your own research on stuff and grab what you need. The place is clean and everything is organized well. Would have given them the 5 starts if they would have at least greeted us with a smile at least. Customer service needs a lot of help.