Really helpful staff, very competitive prices. very easy to pick up at the Bonney lake location…read more make sure to select local pickup when online shopping to get the local pickup price, which is less expensive than the shipping price.

A hidden gem in the PNW weightlifting community. I…read morerecently acquired an incline/decline bench, a ghd and safety squat bar from Giant. Solid equipment for professional or private use at a great price. Highly recommended!

I've been here a few times. Every time the customer service is horrible/ the guys working the store…read moreare grumpy and not helpful at all. Luckily for us we know what we are looking for. I can't even imagine what it would be like if you needed help. These guys aren't friendly. This place has amazing stuff. Great prices too. I will say if you don't like dealing with salesmen this is the place for you. Just do your own research on stuff and grab what you need. The place is clean and everything is organized well. Would have given them the 5 starts if they would have at least greeted us with a smile at least. Customer service needs a lot of help.

Made several purchases here from Daniel and each time he has been fantastic to work with…read more When an order we made was incorrect, Daniel worked with us to get the correct piece of equipment. Shopping for gym equipment is an expensive undertaking and so glad Daniels knowledge of fitness and machines has made the transactions smooth. And a huge plus for their used cardio equipment. Don't be nervous buying used, Precor takes great care in maintenance or their equipment before selling.

Emily the store manager was very helpful in helping us pick out the Elliptical Machine that fit our…read moreneed. She had our best interest in mind and gave us the pros and cons of the equipment compared to price. When we picked out the right Elliptical, she arranged to have it delivered and set up to work perfectly.We would give her more than 5 stars if possible!

I walked in back summer of 2020 interested in fitness equipment, the team there noted much of their…read morestock was sold out, but the item I was looking for should be back in stock in a couple months. I'm patient. I gave them my contact info and they noted they would call me once an ETA on its arrival was expected. That was 6 months ago, not a single call. I went down the street to another shop and they were great with the followup. Fitness Shop needs to actually follow up. Severely disappointed.

I am so grateful to the team at Northwest Tri & Bike in Enumclaw. We were having a family camp…read moreweekend at nearby Black Diamond Camp, and one of our campers had a blowout on his wheelchair tire ... on a Saturday afternoon far from his home. Without his wheelchair, he had no way to get around at all. On a chance, we called Tri & Bike. Imagine taking a wheelchair to a bike shop. The team worked so hard and creatively to find a solution ... way above and beyond; they even stayed after closing hours to work it out. They got it fixed, and allowed our camper to still participate. They only charged us for a couple basic parts and nothing for their time and labor. Wow! We can't thank them enough for their courtesy, expertise, and for caring. Thank you!

Small town America feel…read more I made the move to Cannondale after disappointment with another bike company. Andrew placed the order for the bike I wanted and I told him there was no rush. Eight days later, Kimarie called to say they had a brand new bike ready for me. I was treated like a person and not a number. They took the time to properly set up the bike and answer my questions. Not only did I get a new bike, I got the assurance that they will be there if I need anything down the road. Supporting local bike shops is important, and Northwest Tri & Bike earned my business.

Wyane from Emerald city Equipment came to service my old treadmill and discovered the motor was…read moredead. He was there barely 10 minutes and talked about options of replacing a motor or buying a new treadmill and he said since his 2nd service call is free he would be able to assemble a new treadmill for free as it was included in his service payment of $245.00 and haul away the old one for an additional $50 as long as I don't wait 6 months to order a new treadmill for him to assemble Based on our talk, a month later I bought a floor model treadmill and called him to disassemble part of the treadmill and reassemble it to fit our door. He completely denied he had made such a promise and was looking at charging me additional $500 upwards despite him not able to lift any heavy parts!

My treadmill broke. I contacted this organization twice, once via their website's contact us form,…read moreand then again a few days later via their published email address. I got no reply from either. I don't know if they are out of business, or just non-responsive for weeks at a time, but either way is not good.

I had an issue with a broken locking latch on my home treadmill that needed repair. The treadmill…read morewas a discontinued model that was otherwise in good working order. I sent an online service request to Washington Fitness Services, who replied promptly saying they could help, but also advising that the repair was minor with brief instructions on what was needed to be done if I wanted to attempt the repair myself. They even sent me a link to a source where I could buy the part I needed, which was not easy to locate otherwise since the treadmill model I have is no longer being manufactured. I opted to have WFS perform the repair, and Dale was more than fair in charging us a reasonable fee for doing the repair. I was most pleased with his responsiveness and his genuine desire to help solve the problem, even though it wasn't exactly a large or complicated job. Nevertheless, the service, trust, and responsiveness Dale exhibited was worthy of a very positive review!

I was having ongoing issues with the belt on my NordicTrack Commercial X22i treadmill and reached…read moreout to Dale at Washington Fitness. He responded quickly, explained that this was a common issue with NordicTrack machines, and clearly walked me through why it was happening. He quoted me a fair price for the replacement and service call -- even though I'm in Olympia and he's based in Seattle. We scheduled a time, and he arrived exactly as planned. Dale got right to work, replaced the belt efficiently, and took the time to explain how I can better maintain the treadmill going forward to prevent future issues. It's been about 2 1/2 months now, and my treadmill is running like new. I really appreciate his professionalism, knowledge, and straightforward communication. Highly recommend!

Packy was super nice!! My son absolutely loved him! He gave him a ball and stickers & kept him busy…read morewhile I tested out treadmills! Super informative but not pushy like other stores. Found myself a beautiful Life Fitness mill coming next week!!

We've been searching for a weight training bench that doesn't wiggle and has a higher weight…read morecapacity. My husband also wanted a good solution to his dumbbell search. We finally gave up on the sports supply stores and visited the Fitness Outlet today. This is where you want to go if you're a hardcore lifter or you want a hardcore cardio machine. The salesman was very helpful and knew his stock. We went home happy from this clean, professional store. My only gripe is that they didn't have our bench or the extended Power Block set in stock right away. This is where you'll pay a little bit more to get a LOT more in quality and longevity (and maybe also safety).

I called ahead, and asked if they sold Washington State Parks Discover Passes. Yes! says the…read moreperson who answered the phone. So, on a dark and rainy Puyallup night I drove to their store. The first clerk I asked to sell me a pass fumbled around and could not log into a computer. He made an odd, childish sounding call to another clerk. That person came and the two of them would have been comical to watch, if not so sad. After about 5 minutes, clerk 2 called his manager. I had the dubious please of listening to first questions about the computer ( I could tell it was not good news of some type), then a long conversation about sales, socks and things the clerk was to do. It was very clear the customer standing awkwardly in their store was not important. So, after the call, I'd been in the store 10-15 minutes. The clerk addresses me, while looking down and to his left, like he was afraid of me. I had NOT said a single word at this point. He gave a long-winded excuse, this was a known issue, they had submitted tickets, they simply had to call the state and get it fixed. I simply said OK and left to find another store and by my pass. This store needs training and a manager shake up. To not post the computer was broke (so I would not drive there in the first place), to not notify staff, to not care about the customer standing there while they were talking socks and sales.... Everything that is wrong about retail training and service is endemic to this store.

I really like this new Biig 5 store they opened in Puyallup, its away from the South Hill Mak…read morenightmare area so can avoid it and just go here if I need to get shoes! They always have good prices and quality of shoes, and UNLIKE Target, they have Men shoes! Yay! They also have a good selection of camping stuff, hunting, and fishing and whatever else a active outdoor life needs :) I do think this store has real friendly and helpful employees as well.

Mark was fantastic to work with, both during and more importantly, after the sale. He was easy to…read moreget in touch with, and always very helpful in addressing whatever questions/concerns we had. We are very happy with our purchase and the excellent customer service!

Limited and minimal equipment on display (could be that they don't want to deal with inventory or…read morethere is not enough demand). We went into the store specifically for a bike and was able to walk away with a nice purchase. While we didn't save much on the purchase, it was conveniently near the house and easy to get in and out. Seller told us we wouldn't need any hardware tools to build the bike at home but we found out that they wasn't true after reading the instructional book and watching the YouTube video. We were interested in straight bar bells and some other fitness equipment but they didn't have any. Mostly just large equipment and random accessories.

Very knowledgeable and friendly crew. I'm no guru but I never feel intimidated or ignorant here…read more The transfer fees are not the cheapest around but the staff make it worth it. Stop in for an excellent transaction that leaves you smiling!

I have liked Rehv arms in Covington. I partnered with them to give the I-1639 required training to…read morethe public for free prior to it being put online. In addition, I taught some classes for new shooters that purchased firearms (handguns) and wanted additional training - all that for free as well. It's in everyone's best interest to get training. Rehv has also treated me very fairly in ordering a firearms they did not have (or parts). I have always appreciated chatting with them as time allowed. They have an armorer that is great as well.