As a large man, I am somewhat held hostage by this store, given it appears to be one of the few options for buying large sizes in the area. I can order online, of course, but finding clothes that fit my body often requires trying things on.
Unfortunately, I have now had several bad experiences in a row with this store. Correction: I have had several bad experiences in a row with a manager of the store, a woman I will simply call "H," using her first initial. In my last three visits to the store, H has been quite rude to me and my family. She is very slow, often holding up other customers as she slowly and painfully explains the concepts of "blue jeans" to a customer, as if she is the only one in the world who knows what they are (and even if the customer has already made their selection and just wants to pay and go home.)
But my visit last night, January 21, 2018, around 5:00 p.m., was by far the worst experience of all. I simply wanted to buy a new pair of jeans, which should have been a very simple sale for H. But H chose to start our interaction by belittling my wife, and things only got worse from there. I told H that my wife likes the darker blue colors of jeans, and then H turned to my wife and said, quite snottily, "Oh, and what size do you where then?" before pulling my wife aside and telling her to wait behind H while H talked to me.
H then launched into a lengthy discussion of all of the styles of blue jeans, even though I was trying to tell her exactly what I wanted. She would not stop to listen to me, but she did stop once to, again, very snottily, tell my wife to stop looking at blue jeans in a nearby stack, because H was busy trying to explain things to her husband and did not need her trying to "help." There was no mistaking H's attitude here. It was rude and condescending.
I was (and am) in desperate need of new jeans. I have ordered twice online now, only to get jeans that fit me horribly and needed to be returned. Yesterday, we decided to make the 15-mile trip to the store because the only way I was going to get the jeans I needed was to try them on in person. I cringed when I entered the store, because I saw H target me and descend on us like a Harrier jet.
When H treated my wife so poorly (not to mention talking down to me), I immediately went to my wife and we left the store without saying a word. I will not allow my wife to be treated in this manner, and having to deal with H in this store is not worth it. This was not an isolated incident (as everybody has bad days, right?), but the third time in a row of receiving similar treatment. I see there are other comments on Yelp about a "rude lady" at this store, so I don't think this is just me.
If I can figure out when H is not working, I would love to try this store again. I have heard good things about someone named Jesse in this store, and hope I can get his help in the future. But I will not work with H again. H needs to learn the meaning of terms like "customer service" and "the customer is always right," even if she works for one of the few stores for big men in the area. read more
