Items were mis marked price wise in the store and manager, Jay, would not honor the mis marked…read moreitems. A whole wall of weights were marked at a much lower price then they tried to charge me and then they wouldn't honor the price the items were marked as. Terrible customer service and didn't offer any solution. Very disappointed with how manager Jay handled the situation.

Went to buy a pair of adidas Grand Court 2.0, which were cheaper than Amazon at the time. I also…read morewanted to check my shoe size using their foot measuring device. A nice overall selection of general sports and fitness gear. Good experience. The previous Renton location was where I purchased my first and second barbell set as a kid with my paper route money. I still remember being impressed by the employee power lifting this big 150lb non-symmetrical box into my parents car.

Never have I been more offended for an item return than I was today.. OK, I ordered a NORTH FACE…read moreJacket online and when it arrived I didn't like the way it fit. So it's return time in my view since it was only a few weeks since I purchased. No receipt in bag mailed in but it had all the bar codes on packaging as reference. Plus all the tags on the jacket. So I arrive at South Center DICKS SPORTING GOODS and it's my turn at counter. I say " I'm returning jacket" and this punk ask's why. Like who FLIPPING CARES but I share I didn't like the fit. Then he ask's did you wear it , and answer was " NO " ! At this point he starts sniffing the jacket like it's a line of Peruvian Flake , I kid you not. I'm thinking is this two toned hair punk really questioning me on a return and then sniffs it. Since when does a return with documents turn into the Spanish Inquisition. My god someone needs to train the help in customer service and how not to be an a-hole! I mean my Louis Vuitton sunglasses I came in wearing cost more than his two week paycheck. BEWARE OF THE TWO TONED REGISTER DUDE WHO WILL SNIFF YOUR RETURN!

This company is gone so downhill it's really just a clothing company for sports. They don't really…read moresell anything. They don't have fishing license. They don't have any kind of sporting gear. It's just clothing. NEXT

I ordered an Axe baseball bat for my son said it was $149.99 on 02/14/2022 from Amazon but seller…read morewas Baden Sports we got the order confirmation email however on 02/16/2022 we received a cancelation email saying "customer canceled" we called Amazon and they said that Baden Sports had canceled the order because the bat was out of stock. well I instantly went back on the Amazon website and the exact same bat on Amazon seller Baden Sports was now $223.99 and was in stock. I called Baden Sports for an explanation of the price gouging and have not heard from anyone. If I could give them zero stars I would

We ordered a personalized basketball for our son and while it arrived in a decent amount of time,…read morethey spelled his name wrong on the ball! I called and sent emails and then called again and finally got someone who made a few statements like, "mistakes happen". True, but not a good business philosophy. I stated several times that I needed the ball by 12/23, and she said it shouldn't be a problem and would email me when it shipped. That was 12/21, and at EOB on 12/22, it still has not shipped. Mistakes can be made, but it really is the attempt at service recovery that counts.

The customer service here is amazing! We came in on a Sunday, and the gentleman that helped us was…read morevery informative and gave us good advice. He has an adorable small terrier pup named Bella, she is the welcoming committee here. There are very many good quality boards, roller skates, and even snowboards here! Would 100% recommend to anyone that is looking to support a local business. He even showed my younger sister how to get on the board, and showed other customers in the store how to use their skates.

Local shop that will actually try and help you and not just get as much money out of you as…read morepossible. The 2 dudes there are OGS that know what they are doing.

I love the clearance section!! Our Seattle teams are the best! Staff is very helpful also!…read more Go Hawks!! Go Mariners! Go Kraken go!!!

(02/19/2026) Jacob is the best! I am a retired master storekeeper with over 40 years experience in…read moreluxury retail (Rolex) and I do know what I'm talking about. Jacob knows his merchandise, knows how it fits, what all the cool gear to collect, to wear, to gift. And, what is selling fastest. I told my wife after we left that Jacob provided an above average client experience for me, and, he did with a smile and a sense of humor. Lastly, Jacob is the biggest Seahawks fan ion the staff. 5 stars and my highest recommendation to Jacob GO HAWKS!

This is a nice REI that is close to the airport. Friendly, helpful service. A great selection,…read moreincluding clearance and re-supply items. Lifetime Membership with co-op. Rewards with annual purchase totals. I came for a rain jacket and got exactly what I needed with great assistance to answer my questions. Dressing rooms available. Moderate pricing with excellent quality.

Obviously REI is well known for having great outdoor products. While expensive, there are certain…read morethings you can't cheap out on anyway. What I didn't enjoy was the checkout experience with the very pushy clerk to get their "co-op" rewards. He even asked us when our last trip in was (2 years ago) and we mentioned we don't even think we've made a purchase here. We were getting one item and this guy went on a long speech about the program and judged us for having a Costco card? Weird he's even looking in my wallet as I'm trying to pay, and only made me want that rewards card less.

I came in knowing exactly what I wanted…read more I let the girl know, she came back showed me the shoes, and asked me if I needed anything else, and I did not. She brought me to the register, and they asked me if I needed any cleaner, which I did not. Quick and efficient trip. They had my needed shoe in stock, great selection otherwise as well. Everyone was friendly, and not overbearing. Would definitely return.

Dishonest and misleading return policy. They do not stand by their products and refuse anything…read moreother than store credit despite their policy. Save time and your sanity- order directly from the company, they'll take returns and stand by their product.

These folk are amazing! After consulting a number of different businesses to help me mount a food…read morerack on my car, and after botching it myself, I came to Rack N Road for help. Evan understood the issue right away. I will be coming back to get the full installation, but in the meantime, Evan fixed the problem I'd created in trying to do it myself, and did it all for free . For a traveling musician, that kind of love is truly appreciated! Thank you, Evan!

Brought in my rack for a warranty issue and they worked the issue really well. Service oriented…read moreapproach. Really responsive. Took a minute, but, good outcome. Long time customer, will be continuing.

We have been looking for the FT-2 System and went to different vendors. We already know what we…read morewant and just need to order it. When you are spending 5K+ for one equipment, you will realize quickly that the only thing you need to decide is where to get it. After dealing with a few vendors locally, we decided to venture online because we are not getting the customer experience that we want. Our search ended when my husband spoke with Jason Mercado from this location. The guy is on top of his game and is a truly competent sales person. My husband is a personal trainer and he knows his stuff so you cant really babble BS with him because the moment he senses that, he walks away from the deal. Jason is pretty much the main reason why we ended up purchasing from this place. He is very prompt with his responses and he provides outstanding customer service. The key with these online purchases is communication which establishes trust and confidence. Jason quickly earned this and exhibited professional and competent traits throughout the process. Everything was seamless from the initial communication to the installation. What really impressed me the most is ...there was a payment error on our part and Jason worked with us patiently and diligently to get it resolved to my satisfaction. My 5 star review is pretty much attributed to this guy and how he handled the entire transaction. If you are like me who expects and demands stellar service especially with high priced purchases then Jason is your guy.

I've been here a few times. Every time the customer service is horrible/ the guys working the store…read moreare grumpy and not helpful at all. Luckily for us we know what we are looking for. I can't even imagine what it would be like if you needed help. These guys aren't friendly. This place has amazing stuff. Great prices too. I will say if you don't like dealing with salesmen this is the place for you. Just do your own research on stuff and grab what you need. The place is clean and everything is organized well. Would have given them the 5 starts if they would have at least greeted us with a smile at least. Customer service needs a lot of help.