Never have I been more offended for an item return than I was today.. OK, I ordered a NORTH FACE…read moreJacket online and when it arrived I didn't like the way it fit. So it's return time in my view since it was only a few weeks since I purchased. No receipt in bag mailed in but it had all the bar codes on packaging as reference. Plus all the tags on the jacket. So I arrive at South Center DICKS SPORTING GOODS and it's my turn at counter. I say " I'm returning jacket" and this punk ask's why. Like who FLIPPING CARES but I share I didn't like the fit. Then he ask's did you wear it , and answer was " NO " ! At this point he starts sniffing the jacket like it's a line of Peruvian Flake , I kid you not. I'm thinking is this two toned hair punk really questioning me on a return and then sniffs it. Since when does a return with documents turn into the Spanish Inquisition. My god someone needs to train the help in customer service and how not to be an a-hole! I mean my Louis Vuitton sunglasses I came in wearing cost more than his two week paycheck. BEWARE OF THE TWO TONED REGISTER DUDE WHO WILL SNIFF YOUR RETURN!

This company is gone so downhill it's really just a clothing company for sports. They don't really…read moresell anything. They don't have fishing license. They don't have any kind of sporting gear. It's just clothing. NEXT

Went to get a good pair of everyday boots and was helped by Moira (hope I spelled that correctly)…read more She was helping 3-4 other people yet was really fast to help me find different shoes in different sizes. Walked out with a great pair of Danners. They were a perfect fit! Not cheap but what good pair of boots is.

Went in the evening on 8/28 to buy shoes before a trip. Was discussing my goals with my fam who…read morecame with me and the woman working the shoe section was chatting with someone but somehow heard me utter my shoe size and practically had me figured out by the time I made up my mind about what I wanted. Also saw me eyeing another shoe and ran and grabbed that one as well. Very attentive and nice experience, will definitely return!!

John was phenomenal. My family and I arrived in Seattle as a last minute trip and were totally…read moreunprepared for the cold weather. The store was closed but John let us in early to try on clothes and purchase. He also helped us with local travel ideas and logistics on how to navigate through town. Can't speak highly enough about his friendliness and customer service. We LOVE our marmot jackets and fleeces.

Don't you love it when they're doing everything right? In there, get exactly what you want, out of…read morethere, you skip the sh!t show of the Westfield mall and the occupational and dedicated security gaze? Well done The North Face (disclaimer: I would order online beforehand if possible to get this experience LOL)

Friendly service, quality variety, clean store. Always good value with The North Face. I love that…read morethere's a South Center Location now, more local to the area.

I'm not sure some of those other reviews are about the outlet store in Des Moines, WA. They have a…read moregood selection and some things a really good price. Always worth browsing. Customer service was good too.

I purchased a pair of winter booties for $90 and they were absolute junk... Booties were/are…read moredeformed and flawed in almost every way! Not wearable... So, adhering to OR return guidelines, I sent the the booties back, which they acknowledged receiving. The debit card I used to purchase these winter booties no longer exist, as I no longer use that bank. When I called to tell OR about my changing financial situation, they literally told me that they could ONLY REFUND TO THE PURCHASE CARD/BANK, which as previously stated, no longer exist... When I vehemently complained about not offering me an alternate refund option, OR basically said, "Too bad, deal with your bank". I no longer exist in the eyes of my old bank, so how the hell am I supposed deal with a bank that is NOT my bank... Outdoor Research literally stole my money!... It's NOT over!

I have bought several pieces of Classic Accessories covers for my patio furniture over the past 20…read moreyears.Every time I have needed a replacement due to tears/rips or other damage they have NEVER failed to replace the original. I simply fill out a warranty claim and submit proof of purchase with photos of receipt and damage.Their service is second to none imo. I Have found their prices to be fair for there products.

I have bought several covers from Classic Accessories over the years (patio table, patio sofas &…read morechairs, BBQ, shade umbrella and log racks). For their 2024 Cyber Monday promotion they offered 60% off and free shipping on all orders. I went ahead and ordered a patio coffee table cover using their promo code. I checked the receipt and it had a $17 shipping charge. I called their (seemingly offshore) customer support and explained that I thought I had been incorrectly charged. The customer service agent said they would discuss the refund with their supervisor. I also sent an email to their customer service email address and heard nothing back. Absent any refund or response, I filed a dispute with my credit card company and Classic Accessories can enjoy the charge back fee. The cover is still sitting in its box ready to be returned. I'll never buy anything from this company directly again and will simply buy another brand or buy through Home Depot who actually honor their shipping and refund policies.

This was a great business years ago, and had quality clothing, admittedly at a premium price…read more Now it just has the premium price for shoddy made overseas goods. And their lifetime guarantee on quality and workmanship is now worthless. I brought in a very expensive wallet that the stitching had given away. They refused to repair it. If you want to overspend and have a terrible experience, buying cheap clothing, go to Filson's. Otherwise shop elsewhere.

Folks at the store (Seattle, the original home an factory for what used to be a great company) are…read morenice and helpful.. but this is company that is circling the drain! Sizing of their clothing has always been super wonky, but with the move to making nearly every product now in China, the sizing is ALL OVER THE PLACE. Price was always high, due to (historically) domestically sourced and manufactured goods, now only one or two remaining items are manufactured in the states (of imported materials)..and yet the prices continue to go up, while the quality goes way down. Their customer service is HORRIFIC. If you have a problem you will be completely screwed!!! Weeks to respond to an e-mail. They have turned off the CC phone lines (you get a recording telling you so, and tough sh*t), the have disabled chat on the site. Local stores are NOT ALLOWED to help if you ordered on-line (they will lose their jobs if they try to help you). RUN, don't walk away. There is NOTHING good left of this once great company!! I am ashamed that I recently purchased an item from here, and also pissed that the sizing is so messed up that i cannot wear it (nor return it because CC simply ignores their customers). Next step is a charge-back on my credit card (sucks, but it is the only recourse with horribly run companies like this).

What a fantastic experience! We rented a car top camper from Cirq as an experiment in car-top…read morecamping, and the whole thing was seamless. I didn't have all the answers for the survey of whether or not our car would work, but they were patient and able to tell from pictures of the car top roof. The install was super easy, and the representative was wonderful - expert installation, walk through and support. The flexibility of delivery times ad pickups was very accomodating to our trip. We feel like it was a great value for such an expensive piece of equipment. We will definitely rent again. Thank you!

We live in an apartment which means limited ability to store all the gear I want. We _really_…read morewanted to get a rooftop tent but that seemed unlikely without a garage. On the off chance, I googled rentals and discovered Cirq available here in Seattle. The roottop tent rental is a bit different than all the mail order gear they offer in that they install it locally. And it could not be a smoother process. After reserving on the website, I worked with Jason to set up a time that would work for me. He came to our apartment to install before the camping trip and then remove the day we got back. It couldn't have been easier, even on the hectic July long weekend! I'll definitely be renting again!

It was a "Gift from God" that I was towed to Cesar's car Repair & towing, after I broke down on…read moreI-405 with a burnt out clutch on my 2017 Toyota Corolla IM. Sergio, Jose &Jose are amazing! They got started right away! ordered the best parts(not standard ones), took 2 days and cost less than 1/2 of what other repair shops, dealer ect wanted. They sent text photos of the job along the way. very excellent communicatio, very trustworthy and hardworking and reliable! The Best Ever Car repair I have ever found! Many shops charge women more, not so here! You should gI've them a try , you will be as Happy as I am!!!!

No absolutely no. Dangerous and reckless. Customer has to ride in the c…read moreVehicle being downed a top a tow truck. Customer has to drive the vehicle onto the tow bed. And the back it off at the designation .. or maybe they require the for Blacks customers only. Never seen ANYONE else asking a white Customer to do that