Packy was super nice!! My son absolutely loved him! He gave him a ball and stickers & kept him busy…read morewhile I tested out treadmills! Super informative but not pushy like other stores. Found myself a beautiful Life Fitness mill coming next week!!

We've been searching for a weight training bench that doesn't wiggle and has a higher weight…read morecapacity. My husband also wanted a good solution to his dumbbell search. We finally gave up on the sports supply stores and visited the Fitness Outlet today. This is where you want to go if you're a hardcore lifter or you want a hardcore cardio machine. The salesman was very helpful and knew his stock. We went home happy from this clean, professional store. My only gripe is that they didn't have our bench or the extended Power Block set in stock right away. This is where you'll pay a little bit more to get a LOT more in quality and longevity (and maybe also safety).

Emily the store manager was very helpful in helping us pick out the Elliptical Machine that fit our…read moreneed. She had our best interest in mind and gave us the pros and cons of the equipment compared to price. When we picked out the right Elliptical, she arranged to have it delivered and set up to work perfectly.We would give her more than 5 stars if possible!

I walked in back summer of 2020 interested in fitness equipment, the team there noted much of their…read morestock was sold out, but the item I was looking for should be back in stock in a couple months. I'm patient. I gave them my contact info and they noted they would call me once an ETA on its arrival was expected. That was 6 months ago, not a single call. I went down the street to another shop and they were great with the followup. Fitness Shop needs to actually follow up. Severely disappointed.

Really helpful staff, very competitive prices. very easy to pick up at the Bonney lake location…read more make sure to select local pickup when online shopping to get the local pickup price, which is less expensive than the shipping price.

A hidden gem in the PNW weightlifting community. I…read morerecently acquired an incline/decline bench, a ghd and safety squat bar from Giant. Solid equipment for professional or private use at a great price. Highly recommended!

I had an issue with a broken locking latch on my home treadmill that needed repair. The treadmill…read morewas a discontinued model that was otherwise in good working order. I sent an online service request to Washington Fitness Services, who replied promptly saying they could help, but also advising that the repair was minor with brief instructions on what was needed to be done if I wanted to attempt the repair myself. They even sent me a link to a source where I could buy the part I needed, which was not easy to locate otherwise since the treadmill model I have is no longer being manufactured. I opted to have WFS perform the repair, and Dale was more than fair in charging us a reasonable fee for doing the repair. I was most pleased with his responsiveness and his genuine desire to help solve the problem, even though it wasn't exactly a large or complicated job. Nevertheless, the service, trust, and responsiveness Dale exhibited was worthy of a very positive review!

I was having ongoing issues with the belt on my NordicTrack Commercial X22i treadmill and reached…read moreout to Dale at Washington Fitness. He responded quickly, explained that this was a common issue with NordicTrack machines, and clearly walked me through why it was happening. He quoted me a fair price for the replacement and service call -- even though I'm in Olympia and he's based in Seattle. We scheduled a time, and he arrived exactly as planned. Dale got right to work, replaced the belt efficiently, and took the time to explain how I can better maintain the treadmill going forward to prevent future issues. It's been about 2 1/2 months now, and my treadmill is running like new. I really appreciate his professionalism, knowledge, and straightforward communication. Highly recommend!

1/15/26 Went in to get some new sneakers for the gym. I was…read moreoverwhelmed by the various brands and styles, and I was feeling reluctant to default to a Nike shoe... Yoshi not only helped me find the right shoe with support and comfort, they went out of their way to find an insole that was going to help correct a fallen arch that I had not discovered I had... I always thought you either have an arch or you don't--unbeknownst to me you can correct it. So now, I'm leaving feeling taken care of even more than some of my doctors. It's nice to see even at a sporting goods store there are people who are passionate and caring, thanks Yoshi! :)

Terrible customer service! Called to ask about an item being in stock lady was rude and before I…read morecould finish asking another question she hung up on me. Need to do better!

I've been here a few times. Every time the customer service is horrible/ the guys working the store…read moreare grumpy and not helpful at all. Luckily for us we know what we are looking for. I can't even imagine what it would be like if you needed help. These guys aren't friendly. This place has amazing stuff. Great prices too. I will say if you don't like dealing with salesmen this is the place for you. Just do your own research on stuff and grab what you need. The place is clean and everything is organized well. Would have given them the 5 starts if they would have at least greeted us with a smile at least. Customer service needs a lot of help.

Made several purchases here from Daniel and each time he has been fantastic to work with…read more When an order we made was incorrect, Daniel worked with us to get the correct piece of equipment. Shopping for gym equipment is an expensive undertaking and so glad Daniels knowledge of fitness and machines has made the transactions smooth. And a huge plus for their used cardio equipment. Don't be nervous buying used, Precor takes great care in maintenance or their equipment before selling.

bought recumbent Nordic Trac bike in Sept, $1300, had service in Oct, Nov, and Dec and it still…read moredoes not function properly. I Fit tech suggests new bike, I Fit/Nordic tech will not replace it and Johnson says it is not their problem. Buy from someone else.

Mark was fantastic to work with, both during and more importantly, after the sale. He was easy to…read moreget in touch with, and always very helpful in addressing whatever questions/concerns we had. We are very happy with our purchase and the excellent customer service!

Limited and minimal equipment on display (could be that they don't want to deal with inventory or…read morethere is not enough demand). We went into the store specifically for a bike and was able to walk away with a nice purchase. While we didn't save much on the purchase, it was conveniently near the house and easy to get in and out. Seller told us we wouldn't need any hardware tools to build the bike at home but we found out that they wasn't true after reading the instructional book and watching the YouTube video. We were interested in straight bar bells and some other fitness equipment but they didn't have any. Mostly just large equipment and random accessories.

The sales person when I went in was great! As were the installers, when they delivered and setup my…read morePrecor elliptical. When I bought it, I asked if they could have someone move it for me, if I move into a new home later, and was told yes. When I moved though, I tried contacting the store directly to get an estimate for having my elliptical moved to my new place. I was told that the sales guy needed to do digging and would call me back with more info. A week later, still no call, so I went into the store and asked for the contact info for their installers, so I could get the estimate directly. I called the installer and left a voice message with my phone number, but it's now 48 hours since I left a message with no callback, and when I call I just get voice mail again.

Larry is the best! He was very knowledgeable and was able to get us a great deal. I would say we…read morewould go back but we probably won't be buying fitness equipment again anytime soon.

DON'T WASTE YOUR TIME!!! It took over 10 minutes after…read morewalking in for someone to even say hi to me. I was able to find everything I needed having to search around and get it all stacked at the counter before either of the 2 employees working so much as acknowledged me. The items available in the store seemed to be of a solid variety, but my god is the price gouged insane! For Olympic bumper plates I can get higher quality ones online for half the price with free shipping! The cost-friendly equipment you can tell is very low quality. The squat racks all felt like low quality and thin steel compared to what I feel should be the standard too. Solid fail for gym equipment as a store, but if you need something NOW then I guess they have ok selection.

Was SUPER impressed by the staff and selection here at Top Fitness. William was amazingly helpful…read morewith suggestions and ideas for a replacement for our 20-year-old treadmill. He knows his stuff! He even arranged for us to get a floor model from the Tacoma store so we could have it more quickly. Best part was how friendly and low-pressure he was as a salesperson. This may sound crazy but I want to go back to buy more fitness equipment here. Delivery folks were also excellent. It was a perfect transaction all around. I will recommend this store to my friends.