I was recommended by a friend to go see Ian to be fitted for new clubs. I'm so glad that I did because he was fantastic. He is enthusiastic, positive and works really hard in the process that requires a lot of attention to detail and considerations for what is best for the customer. You can tell he loves his job and loves the sport of golf. I'm glad I came to this location and got to work with Ian. I will be back for sure! read more

Puetz Golf - Ian Clark - best club fitter around!! - Golf Equipment Near Me - Tacoma, Washington

Walked in one afternoon for a new golf grip. I brought along my driver with a request to have the length of the shaft shortened. They were able to shorten and re grip my driver with my newly purchased golf grip. The store is well organized and equipped for any type of golfer. Came back a week later to do the same for my 5iron. read more

Puetz Golf - Golf Pride MCC Plus4 Mid Size Grip - Golf Equipment Near Me - Tacoma, Washington

Have used Puetz Golf 3 times now. Always been very helpful and knowledgeable. Appreciate that they waive the fitting fee if you purchase from them. read more

Can't really rate them fairly since I didn't get any service. I went in to look at women's clubs. They weren't busy and 3-4 employees around. After wandering for 5 minutes and scanning the prices no one spoke to me or even made eye contact. So, I waited until I could get to a different store up in Tukwila and spent $1000 there instead. The selection seemed nice though the store was a little cramped. It was 30 minutes from closing and I understand that's when employees are the most worn out and ready to just close and go home. But a hello never hurts. Even a middle aged woman in jeans and a T-shirt might be looking to blow some money on golf equipment.. read more

Where to start, I guess I'll make it short. I went in with my husband for him to be properly fitted. The sales guy we had was early 20s just no personality at all just grabbed different clubs an was like here use this club swing some balls. While there's a guy beside us just getting the attention. Like the salesman was saying the guy name asking how he likes the clubs just very personal while we have Mr can't even strike a Convo just here try this. Like he only got the sale on a driver because my husband needed a driver. We did look at bags an other clubs but he didn't even bother with us a different guy did. Idk if they have one person expert in one thing or what just thought wow this kid doesn't care doesn't want to be there. I get people have bad days but wow. We left an was like we're not going back. That was really bad customer service. read more

I walked through the entire store...not 1 person said 1 word to me. 1 employee was helping someone with the VR range. One might think in an attempt to make a profit you would engage potential customers. Especially when I was only one walking around looking at clubs shirts shoes bags... do yourself a favor skip this place!! I will be sure contact PXG as they need to be aware of where they choose to sell products. This store is a complete and udder disappoint!! The owner should be embarrassed for terrible shop this is. Thanks for nothing!! read more

A lot of the latest equipment. There are a few people in the shop that know how to help you. Free fitting if you buy clubs. Ask for Alex. Awesome gentleman. read more

I went in there recently to purchase a golf shirt that it was unable to find it other locations. They had just what I wanted and it was on sale. The customer service was excellent and they knew exactly what I was looking for and where it was located. I could not be more pleased with the helpfulness of the staff and the quality of the merchandise. I'll be back. read more

I visited the Tacoma store to shop for a few items. Customer service is definitely not the store's strength. There were no other customers in the store and it was 12:40 pm. Four employees working and not one greeted me or asked if they could assist me, the four were loitering around the checkout counter talking. But, in all fairness it's Tacoma, don't expect too much from the people in Tacoma, they're not the brightest bulbs in the pack. I suggest you order your merchandise online. read more

My wife and I first went to Pro Golf Discount of Tacoma, which is just down the street. We were ignored completely. So, we left and went to Puetz. Gabriel was very nice to us, as were other staff members. They treated us well and we won't go anywhere else in the future. The point of this story is that customer service matters. We spent over $2k yesterday at Puetz. Thank you Gabriel! read more

I just got a set of irons here and received exceptional customer service from Steve - we tried dozens of head and shaft combinations on the launch meter. Steve knows his stuff and never tried to up-sell me. I learned so much about club fitting in just 30 minutes that I will never buy clubs online again. There was no charge for all this work - so thanks Steve! read more

Great service for new grips. Staff very courteous and waited on me right away. Store very cleaned and well staffed.

I've been shopping here since I started playing golf 10 years ago. Even though I'm not a great golfer, I love playing but realize I'll never be great at it. Last week I bit the bullet and got fitted by Larry for a good set of irons. He was so helpful and not trying to push me into any specific set or price range. I'm very pleased with what he set me up with and I've already noticed a huge improvement in my game. Since I kept my woods and driver I decided to bring them in and have them re-gripped to match my new set of irons. They re-gripped them for me in less than a half hour and did a great job. I appreciate good customer service and not being pressured into buying something as expensive as a good set of clubs. Competitive prices and excellent fitting and golf simulator. read more

The hours are wrong and I made a trip all the way out here because they were open till 10. Which is a lie.

Went in looking for a driver and was willing to spend up to 500. They put me on the sim and really helped my swing then sold me on a driver that was only 250$. Been hitting great with it. read more

Great Staff, when they sell you something, but try to return anything and you get to pay a re-stocking fee and only get store credit. Btw management stinks over there, gotta love the young hot shot managers. I would recommend to just do you research online and try clubs at Sports Authority or a bigger chain. You can try clubs for 30 day and return them if you need to no questions asked, or funny store polices that change based on the person. Large companies many not have all the knowledge on products, but the have unbiased polices that are followed. Thanks Puetz Tacoma read more

My husband went in to ask for a club to be measured and John wouldn't do it. He said he had all of the measurements memorized and didn't need to measure. But my husband asked if a ruler could be used because he had just been fitted and something wasn't adding up on this particular brand of club. Since there wasn't really a standard for sizing, it would've helped him to just have the club measured. Instead, John just wanted to go through trying to fit him and have him do these exercises and such, which is not what we were asking. He kept telling my husband that there wasn't a standard and my husband agreed, which is why he wanted it measured. But John just wouldn't do it. There was a lot of back and forth and uncomfortable. We opted to go down the street to Pro Golf where they did it without hesitation. Will probably just go to the one in South Center if we frequent Puetz again. read more

I have to say that I am very happy with my entire experience at the store. I am a very meticulous person and have a high standard for service as a consumer. I walked in to find that these people overlooked sappy sales techniques and reached out to find how they can actually help me. A special shout out to John, who took the time to listen to me and ask questions with a genuine intention to help me and not just sell me something. Great store, golf is amazing, Jesus is everything! read more

My fiancé and I came in to purchase a set of clubs for him. He is still a beginner so he had done some research, and talked to a few people about what to look for. Upon arriving, we were promptly asked if we needed any help, to which we replied, "We're just browsing for now." He took a phone call while inside, and during this time another employee came over to see if we needed help. At this point, we had wandered around and checked everything out, so we were ready for some professional help and appreciated being checked on. John was extremely friendly and immediately asked what we were looking for. My fiancé told him he was looking to purchase his first set of clubs, and his dad had suggested the Callaway men's Strata set; not too expensive for his skill level, but not terrible quality. John politely told my fiancé that he looked far too strong for such a flexible set of clubs; he then suggested looking for clubs with stiff shafts. He explained his reasoning thoroughly, and in a way my non-golf knowledgable self could understand. He agreed that we probably didn't need to spend a ton of money on a set of clubs at this point. He took us around and showed us his suggestions for the best price for quality clubs they offered, and essentially built a set personalized for my fiancé. After he gave us his opinions, he allowed us to weigh the options and discuss it together. He was not pushy or overly eager to sell us anything. He just said to let him know if we needed anything else and walked away. He even told us there was another store down the street if we didn't find what we were looking for here, which in my opinion is excellent customer service. He truly cared about our experience and our happiness and didn't look at us as another sale. We discussed his suggestions for a few minutes and then called him back over to help pull each club for my fiancé. There were no more of the drivers that he suggested, so he went off to double check if they had any in stock there or in their other store. He returned and said the company no longer produces them, and offered an alternative of the same quality (a little more expensive, but what can you do) and continued to pull out the clubs to build the set for my fiancé. He gave my fiancé some great insight on how to choose a putter, and again, left us to that without being overbearing. When we picked everything out, we brought it up to pay. He was extremely careful to make sure all of the sale prices rang up correctly, and even double-checked everything at the end. He noticed my fiancé had picked up a USMC marker and asked who was in the military, to which we replied that it was previously my fiancé. He chatted with us about that, and eventually that led to talking about his dogs and our dogs-a very friendly conversation. He took the time to remove all of the stickers off each club, clean them and put them in the new bag. He even suggested not overusing his new driver at a range because it could wear it down quicker (due to the balls most ranges use), something my fiancé would have never known. John really was very kind, friendly and knowledgeable, even offering his assistance to my fiancé if he had any questions as he began to play more- he said feel free to call him with any questions. It was refreshing to have a shopping experience where we didn't feel pressured to buy anything, or that employees were breathing down our necks the whole time. John made us feel very comfortable and relaxed, and he was even cracking jokes with us. If we have any golf needs we will absolutely be going back to Puetz and asking for John. Thanks so much, John! You're great! read more

Industry want to start off by saying that we came in for the 4th of July sidewalk sale with intent of buying golf clubs to enjoy our retirement. Jason walked us both through the process first measuring our arm reach then picking out an assortment of clubs to test. We were allowed to hit as many golf balls on their indoor driving range until we found ourselves comfortable with the right club. The whole time Jason took time to help us with out swing. We needed shoes and once again Jason showed us the best deals. Amazing for the crowd of people that were coming and going and still we were given VIP service. Thank you Puetz golf for everything and we will enjoy our golfing. read more

I came in to check out the store and while looking around I decided to hit on the demo simulator I picked up a demo ping driver and hit about 3 balls when one of the employees an older man asked if I was thinking of buying it when I said not really I was just checking it out and he told me it was a $700 driver, if I couldn't afford it I shouldn't be hitting it. I know for a fact ping doesn't make a driver that costs that much and if a club says demo on it then it's a demo it's meant to be hit read more

Ask for Larry! I was very impressed with the non pressure, great customer service from Larry. He knows his stuff, friendly and very helpful even if I wasn't buying that minute. I learned quite a bit in a 20 minute visit. read more

Puetz employs many knowledgeable staff that are there to help elevate your game to the next level. Over the many years I've frequented their Tacoma location, Steve is the most passionate and helpful person I've had the pleasure to work with. I've been fitted for irons, wedges, woods, and balls with Steve. Each time the result has been another lift of confidence in my game that's helped continue reducing those unnecessary strokes that can come from improperly fitted equipment. Steve is your man if you're looking to get the best equipment for your game! read more

I gave this location of Puetz 2 stars. Not because of the vast selection or knowledge that constantly surrounds the store, but because of the lack of human knowledge that surrounds the employees. I was hurt to recently discover that an employee ,John, who has been there for 4 years was let go due to a customer giving a bad review. Without warning or investigation he was let go. My family and I have been shopping there for about 5 years and since encountering John we have never had any problems that would go with the allegations that are pinned to his name. Puetz I can not express how disappointed I am with you as a store, corporation and human beings. You have let go on a person whom had so much knowledge to pass on to the youth. Not to mention the amount of golfer, you and old, male and females, that he has helped achieve a love for this sport read more

Extremely disappointed with the customer service I have received at this store. Making fun and cracking jokes about customers seems to be more of a priority than helping them. My husband and I are hoping to buy new clubs in the near future, we will be purchasing them elsewhere. read more

I have had a excellent experience at puetz golf Tacoma. I bought a GPS In 2013 spent over $300.00 for it. I used it for 1 season. I went to golf for the 2nd season and it didn't work. Took it back, the previous manager did nothing for me, he said it was sent back to the company and the company wouldn't do anything for me. I was very very unhappy. The new manager found my GPS in June 2015 in the back room with my name and phone number, he called me and said that it worked. I picked it up, the next day it didn't work. Took. It back again. Whitney took over taking care of getting me a replacement. It took until Nov. 2015 for her to get the company to give me credit. I'm thanking both the manager and Whitney for being so diligent and getting my credit they went above and beyond to make this right for me. I will be back, Whitney is now my PERSON! read more

I gave this this store a SECOND chance to change my mind about this review but it didn't get any better. The managers are horrible people. One manager was helping me with a driver and was trying to up sale me when he knew I didn't want to spend a lot. You could tell there is commission on certain drivers. Pushing me into something I didn't want. Then told me to go down to pro golf if I wanted a cheaper driver. The next time I came in I talked to another manager who was just flat out rude. Told me I was not good enough for golf and should try something else. These managers are young enough to me my children. I WILL NEVER COME IN TO A PUETZ STORE AGAIN! read more

I went to several stores to buy new irons and couldn't get the time of day. went here to puetz and was helped buy Larry, spent about two hours getting the right clubs for me .Sold!! i will be back again and again thanks to the great Staff. read more

I shop there regularly and have found the staff to be friendly and helpful. I bought my set of custom Ping irons there, and they were very knowledgeable and patient as I went thought the fitting process. I have purchased other clubs there and have gotten some good buys on last years models. read more