Walked In to check some things out as I hadn't been in a Big 5 in forever. Only bought some snacks and lady at the register kept asking me if I was ok. When the transaction was completed I stuck my handout for the receipt (out of habit-I never care for receipts) and I was met with a response "you can't return food" .. I had a hard time understanding what she was saying because I was so thrown back by it. Why was she telling me you can't return the snacks I'm about to eat? I really was confused. By the end I was being looked at like I was garbage. Maybe they didn't my disability from my time in the Marine Corps. Maybe they didn't like my disheveled look on a Friday afternoon (I'm an attorney and own a firm, I wear a suit everyday so when Friday afternoon comes around and I leave work I could care less on the way home). What was even more awkward was what all the other employees started saying "do you need help" do you need this " as if I was a Ticking time bomb. I just left and said "everything t is all right stop worrying". I'm still confused by there encounter. Maybe it was my ethnicity maybe they thought I was trying to do something I'm not supposed to because I walked around the entire store while waiting for my fiance a block down. Anyways that's not my issue. read more

Worst customer service! Why even bother greeting us when we walk in and offering your assistance in finding something if when we ask all they do is say "whatever we have out there is what we have." The customer service lacks at this location and unfortunately it's not the first or second time staff has been unwilling to assist that we will not be going there anymore. If you go there keep in mind you will not be helped and you should know the store as if you were an employee to be able to locate what you need. read more

It's too bad that I will no longer be going to this store anymore. Granted this black manager w some foreign accent said he'll make an exception on an opened item. I had to repeat myself to him that I DID NOT OPEN it and he continued to bark back! Seriously! This is one man who gets offended when a woman corrects him! He even told me to stay quiet! Wow! He's the one who continued to accuse me of opening the package! It's no wonder the rating on this location is super low! The staff are sweet. Sadly the manager has to GOOOO! read more

I needed some hiking pants and I found some nice ones for a good economical price. The service was good and the lines moved quickly. It's a smaller Big 5 store but has everything you need. The store was nice and clean and filled with inventory. Easy parking in the rear of the store. read more

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I called ahead to see if this location carried road bike tires and tubes. A man told me they did. I arrived only for him to coldly tell me they did not. I am not angry just displeased with the lack of effort and waste of time. Would not resorts Big 5 to anyone. Not sure why big 5 doesn't carry generic road bike tires anymore. read more

Manager has an attitude problem. Wouldnt let me speak over the phone kept cutting me off

Worst customer service After being their customer for long time They literally send someone to follow you just because they assume you gonna still something and when you complain they are looking at you and just smile Bs store, worst experience ever read more

Very disappointed after being a loyal customer for over 10 yrs, today I was not the valued customer I thought I was. Crazy that with a receipt and a very noticeable defect on a purchase i made last week, the manager could not take the moment to replace or write off a pair of $4 laces. Totally disappointed. I won't be returning read more

Big 5 Sporting Goods - Sporting Goods Near Me - Glendale, California

I was able to quickly get in and out to buy a 1 year fishing license. The cashier was quick and efficient.

Big 5 does not sell the American Flag. What a lame company and store. They are literally selling sports equipment in America for all the major sports played in this country and they don't even carry our American flag. Won't be shopping here anymore. read more

Very friendly and helpful place for all sporting necessities. I was looking for a basketball and they had a great selection. After purchasing a ball I asked if they could pump it for me and they did! Good price for a ready to play basketball, and I went to the park to play right after! read more

While I appreciate the closeness of the store, when walking in and going straight to the ammo section, the manager Ken kept talking to his subordinate, who was pleasant when ringing me up. As I was waiting and looking around for obvious help, I kept hearing Ken talk about his truck prep. I think the young lady motioned that I was waiting. When he came to assist, I mentioned that I wanted to see an item and didn't appreciate me having to hear about some "truck prep shit" instead of being acknowledged and helped ( I was the only patron in the store.) Ken took offense and threatened to kick me out if I continued to use such foul language. Maybe it was because your lack of customer service was checked and commented on Ken. The cashier was nice but Ken was so touchy! 1 star for her being helpful. read more

I went into the store two days ago with my husband. First of all, the store is big with many options. But the customer service was the worst. I've never felt so bad in my life! The saleswoman was rude. So I came back to ask her something and she said "you better back off" for no reason. Me and my husband called the manager and complained. It is a great shame to have such employees in the shops. I don't intend to go back to the store! No no no!!!!! Store employees should be trained on how to interact with customers. read more

Parking behind the building was limited but waited a few mins for one to free up, shares an adjacent lot with the business next door but slots are marked whose who. Inside, the store was fully stocked, unlike the stores in Norcal. Associates are friendly. Quickly found what I needed and was I n out. read more

Ken the manager is by far the worst employee that this company has hired. I came to do a return for my daughters jacket, and he said that we need the exact credit card on hand to do the return. I called Corporate and they told me something else. I drove 30 minutes round-trip for no reason because of this employee. He needs to learn his company policies because he's a manager. I'm embarrassed and annoyed because of him. I hope he reads this review and is nicer to people. He is rude, disrespectful and unprofessional. read more

Tadeh was an amazing Representative for customer service for as a manager overall pick five should be blessed to have an amazing manager like Tadeh! Thank you again Tadeh for these amazing shoes!! only come to you for all my showers, Forget the big box stores. Nike or Adidas. I would recommend this big five to anyone that wants to feel or want to shop in a personal level than just a customer read more

Big 5 Sporting Goods - Sporting Goods Near Me - Glendale, California

Believe the bad service reviews you read, I just experienced it. Store is empty, I'm the only one in there looking for trail running shoes and no one gives a shit! No wonder this place is empty!!! Too bad because it seemed like they had a good selection and I was ready to buy but needed some help finding the right shoe!!! Left without buying! read more

Ken help my girlfriend and I out last night, and I popped on here to write this review specifically because of how great he was. He helped us out right before closing, was super helpful, personable, and hilarious. I had no idea this store existed, but it's my new go to for all my sport shooting needs! Thanks for the great experience Ken! read more

Horrible place . I called over the phone to see if they have any ponchos the lady that answered the phone said yes. I get to the store 5 minutes later and they say they been sold out and they didn't have any. Horrible customer service. Train ur employees right. No need to lie to customers. Never again will I go to this location . Waste of time read more

The merchandise was thrown in like a Big Lots and super unappealing...there was cardboard duct taped to the ramp as you entered which was really unwelcoming and the worst part was... the woman at the register was so distrustful. She kept watching me no matter where I went in the store. Like almost mad I had the audacity to look at headbands and yoga mats lol. She stared at everything I picked up. I was holding boxing gloves(keep in mind they're huge and I was wearing skin tight yoga pants with one small Nespresso bag- so i literally couldnt pocket them if I wanted to, but a he insisted she held them at the front and wouldn't let me walk around with them. It was just really uncomfortable. I felt like I wasn't welcome. I had to go back to the boxing area and she hid them before I could pick them up- I had to take a picture because she was so weird about letting me hold them. No, just no. Then when I left because they didn't have the items I needed, or much of anything to be honest, she's like did this passive aggressive guilt trip about needing our business? It was a really uncomfortable experience. If they need the business, maybe take the cardboard off the ramp at the entrance door and be nicer? Idk this was not it? read more

The worst manager I've ever had to deal with. !!! I bought a telescope which was too complicated for me to use and I decided to return after 2 days With all original packaging and tags attached. I went to the store located in Glendale on Central ave and tried to return it . The cashier called the manager ,who's name was Anthony to get an approval to make the return . This so called "manager " Anthony came and I explained the reason I was returning it and he started talking to me with sarcasm and a very rude attitude that he can't take it back and gave no valid reason why . The most unprofessional manager I've ever met. He's place is in the trash that's all I can say . Please do yourself a favor and do not wast your time to go to this store . I can go on and on with my review but I think it's enough for now . read more

Good quality products with exceptional customer service from their staff. The place can get a little mess, but the price points are worth it! read more

My girlfriend and I were in desperate need of hiking boots. We went to three different locations before we went to this one because the boots we wanted were out of our sizes and we're out of stock. They had the boots at this location as we were ready to walk to the register and pay for our boots an employee, interrupted a private conversation between us and told us to watch our language. I told him that profanity is not a crime, and it is a free country, and what right did he have to interrupt a private conversation between customers he then became extremely uppity, and did not like the fact that I was speaking truth, and then asked us to leave. I have complained to the store manager and spoken to the corporate office, who are extremely upset and plan taking immediate action to remedy this serious issue. So unfortunately, now we have to shop at the boot barn. read more

Check the price they charge. They put the wrong price on merchandise and then dont honor the price like they're supposed to. My item was a locked knife so they can't even say I moved the item. Then the clerk(Raul) lied saying 'oh the price behind the item' Common dude I can see how all the other ones are displayed, at least admit you guys messed up. read more

Big 5 Sporting Goods - The Silver knife was in the $19.99 slot. If I hadn't of asked the check the knife i would have gone home with the wrong knife. - Sporting Goods Near Me - Glendale, California

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This is "my" Big 5 and I find them to be pretty helpful when I do shop there. Parking lot is small but I like just getting in and out easily. Burbank is a very good Big 5 with larger selection and parking lot. Just as helpful staff. I'm only writing this review now because today I had to go to the Studio City store for a fleece jacket in a different size they didn't have in Glendale. Rude lady manager, yikes. I won't be back. The fish "usually" stinks from the head down so if there is a crap manager, he/she will make the environment toxic for the employees. I feel sorry for the new guy at the register who checked me out. Glad I had a pleasant experience at the Glendale store yesterday. And THEY allowed me to keep the coat hanger for my jacket unlike the lady manager in Studio City. I'll stick with Glendale/Burbank stores. read more

Now I know why this place has a low rating. 3 people (one of them beig the manager) was trying to help 1 person at the register -.- I'm pretty sure I had to wait more than 10 minutes and I was the person after the person they were helping... They couldn't even use the other register to help even when it was on wow f*** this place. The manager didn't even do sh*t he was just standing there with a trolley waiting for them to finish paying so he could "help" move the basketball hoop thing... These people are useless. And I'm not even usually mean but these people pissed me off!!! read more

Dude helping me in the ammo section shouldn't be working there, I suggest you find something else you snjoy doing

Zero stars for their customer service. I visited the store to buy a swimming pool. With this pandemic, finding a pool is like finding a needle in a haystack. I called the store at 8a to see if they had any pools, they were still unloading their shipment and couldn't verify if they had any. I took my chances and arrived at the store @830a. I looked in the store to see that they had wheeled out 2 swimming pools. There was one person waiting in line for a pool as well and I was relieved that I was able to finally get a pool for my kids after many failed attempts at various locations. I continued to wait in line and to my surprise I looked in the store and they had wheeled one away. I thought that's odd. I'd call several locations before and was told pools are at a first come first serve basis and there were absolutely no holds. So as soon as the store opened I asked for a manager and spoke with Jason. And told him that I waited for 2 hours because I saw the 2nd pool. And he said that they had put it away on hold for an employee. And I said, oh I didn't know you can do that. And with attitude he replied and said what? We can't buy stuff from here? You know we have families too, we have kids. I was in total shock. The employees have every right to shop at their place of employment, but they shouldn't be doing it during their own working hours or in competition with customers. To see a product on the sales floor and to have it wheeled away because it's on hold for an employee is so unprofessional and tarnishes the company's image. He didn't even apologize that I wasn't able to get the intended product. Not even a you can try again next week. If you're and employee and was not scheduled to work then that employee is a regular customer just like anyone else is. They should have to also wait in line like all the others. It's only fair. I hope that Big 5 can look into this issue and advise employees on proper way to handle situation like mine in a better manner. I also put a complaint with the Better Business Bureau for this location. read more

Honestly they do have a lot of nice clothes some are addias , shoes , sports gear, pellet guns, ammo etc, but giving two stars because last time I came here I came to buy some clothes and some guy that checks up on customers made me feel uncomfortable like I was going to walk out the store with the clothes I was going to purchase, he even stood next to the store exit waiting for me , and watching me like a hawk to see I wasn't doing anything funky, like Im a young grown man I don't need a worker watching my moves and what im going to do it makes me uncomfortable as hell. Like the whole time I was literally picking my clothes I didn't feel comfortable cuz y'all asking me questions and watching me when there is also other customers in the store. read more

Says it was open even tho it wasn't wasted my time says it was open on thanks giving even tho it wasn't sucks wasted time

Been coming to this specific location for years, with my dad when I was little and now on my own because it is just that good of a staple store for both sport and non-sport items. Would like to specifically give a shoutout to the worker named Kristine because every time iv come in shes known the ins and out of the store and been able to help me more than I ever expected. She also displays impressive customer service skills, always having smile on her face and is able to handle stressful situations for example whens theres a long line and many phone calls at the same time. Another worker iv had a positive experience with has been Ben when I make use of the shoe section. #yayglendalebig5 #screwdicksportinggoods read more

Theeyy'rre Grrreat!!! All around great service, Great selection, variety of Brands to choose from so much to see. Employees go above and beyond whenever I have a question or request. read more

I went in today for weightlifting wrist straps with a sample in my hand. Told by clerk that "they're on the far wall". I go to the far wall and don't see them. I ask the rep standing 10 feet away where they are and he points them out (only one kind). I ask him if it's the same type as the one I've brought in and he says "yes". I ask the cashier to unlock the anti-theft device so I can examine the strap. It's totally different. Worse sales attitude ever. I'm not a customer but an inconvenience. read more

Great deals, and nice employees. It can be a little messy because they have so many items. Great camping section with good sales. Boxing area is good, and you can find everything you need. Great for equipment even things like referee jerseys. Definitely coming back here. read more

My mom needed a new crossbow so I decided to go to the place where she originally bought her first one. So I went to Big 5. When I walked in I headed to gun sales. There is a small section where they sell crossbows. There were multiple crossbows and I didn't know which one to get. I went and asked the people at the cashier and a gentlemen came with me to explain. Ted was very helpful and kind. He explained the differences between the crossbows and helped me pick out the best one. Big 5 is a little messy though. A little unorganized. But altogether a good experience. read more

Don't get the negative reviews. Every time I've come in, I've found what I was looking for.... usually deals on hiking and casual shows. Most recently, I bought a small cylinder loudspeaker which had bluetooth, USB, Micro SD, FM, Auxiliary input, and, surprisingly good Mono sound. It was knocked down for a one day sale... from $40. to $15 USD. My wife liked it a lot, but when we returned to the store, it was back at its original price. When I told the manager, the day I had bought it, he found the code, and gave it to my wife for that same $15. Happy to come back the next time I see something, which is today in about 5 minutes. read more

Absolutely no where as far as service over the phone. For starters, the phone they have is broken and has MAJOR static. What kind of management allows this to be acceptable? I spoke to collee. He took 10 minutes to Look up an item even after I gave him a Sku number and description. Bravo Big 5, Bravo.. read more

Rude, cold, unhelpful staff. I came in with a simple request for women's shoes, they brought me men's shoes, and when I kindly informed them of the error, they sent me to the children's section? I would have asked someone else but it wasn't clear who was working and the only other person I spoke to was incredibly cold. read more

Very bad service !!!! Not even a welcome or thanks come again or nothing seemed like employees a reunion or something

Incompetently managed store. Called to asked if I could come in to take a DOJ Firearms Safety Test and was told I could come in any time between 10 and 12 the next day. When I arrive I'm told they only give the test by appointment and they can't help me until 1:30pm. I show my phone record to prove that I did call ahead and everyone claims not to have been the one who spoke with me the previous day despite admitting that they were the ones working. Don't let them waste your time either. read more