I DO NOT recommend using redsgym(dot)com. This website is run by a guy name Tony who is only trying to profit off of people during covid-19 without practicing ethical business. I bought a Gym set (barbell + 2 plates of 44 lb/33 lbs/22 lbs/11 lbs/5 lbs) for 449.99 dollars. I drove to their warehouse to pick up the equipment and the warehouse workers brought them out. At first I did not notice anything was wrong, I packed all the plates and was about to leave until all the other customers were complaining of missing plates. This prompt me to check my equipment as well and I realize he did not give me 2 (5lb) plates. At no time did Tony or the warehouse workers notify me of any missing plates at all! How shady is that? He was hoping that I didn't check for my items!
I confronted Tony about the missing 5 lb plates and he asked what is a fair price for compensation of the missing plates. I told Tony that his own website had listed the same set without the 5 lbs plates selling for $399.99. So the fair price of compensation would be $449 - $399= $50 + $5 for tax adjustment = $55. He disagrees and offers only $35 dollar for compensation. I refused because accepting $35 dollar would mean I paid $420 for the same set while everyone else got it for $399.99. I ask him why can't he offer me the same price that everyone else was getting and he would not respond (he does this every time I ask him this question). I later told him if we can't agree on the proper compensation price then I would like to return the whole set for the full refund. That is when Tony said there will be a 20% restocking fee If I want to return the items. I ask Tony if he would waive the restocking fee because he had messed up on the order, he refuses. How absurd is that? He refuses to waive the restocking fee and he refuses to compensate properly when he was the one at fault! He then tells me he had placed an order and will have the plates send out in 4 - 6 weeks. All was good until i started talking to his other customers (who were also missing plates) and they told me, Tony did not place a new order instead he was trying to acquire a new supplier.
I confronted Tony again this time about his lie of placing an order. Tony admit he was trying to get a new supplier for those 5lb plates. That was very upsetting for me because not only did he lied to me but he was trying get a different quality of 5 lb plates from a different supplier to replace the missing plates. At this time I no longer trusted him and only wants to get my partial refund of $55 dollars. Again he refuses to give me the fair compensation amount and ghosted me.
A few days later he automatically refunded $35 dollar and says he couldn't acquire the plates. I had question Tony once more, I ask him why can't he offer me the same price that everyone else was getting and he would not respond again. Tony gave me a refund that did not equate to the items I received base on his own website! He puts profit over ethics! If they messed up your order, they will not own up to it nor will they compensate properly. AVOID this place! read more