I honestly don't understand how this place has such great reviews. I wish I had never stepped foot inside.
**Hygiene Concerns**
The towels appeared dirty, and several areas and surfaces did not seem properly cleaned. I also observed reusable nail instruments being used without what appeared to be proper sanitation procedures. The technician did not consistently use gloves correctly. While some items were disposable, many tools seemed to be reused. When stations were "cleaned" between clients, it looked more like organizing supplies rather than thoroughly disinfecting the area.
**Builder Gel Removal Experience**
Before my service, I specifically asked twice whether they knew how to properly remove builder gel. Both technicians assured me they did.
Unfortunately, the technician rushed through my manicure. She did not take her time filing down the builder gel and repeatedly placed my hands in hot acetone. I tried to trust the process, but it didn't seem right. She continued filing aggressively, and even when I said "ouch," she did not slow down or adjust her technique. Toward the end, she was still using a metal tool roughly, and I can still see builder gel remaining on some nails.
My nails are now sore, thin, and bending. From my understanding, builder gel does not simply soak off the way Gel-X does, yet the technician continued treating it as if it would.
**Communication & Customer Service**
I understand that English may not be the technician's first language, but if she did not fully understand my request, I wish she had communicated that instead of repeatedly saying "yes." There was a lot of back-and-forth discussion with another technician during my service, and their behavior made me feel uncomfortable and unwelcome.
**Pedicure vs. Manicure**
My pedicure was actually great. The technician who worked on my feet seemed experienced and comfortable removing Gel-X, and I appreciated her work. Tiffany also did an amazing job on my mom.
However, my manicure experience was disappointing. Even though I only requested gel removal and a basic manicure, the service felt rushed because the salon was preparing to close. My nails were simply cut and buffed, with no attention to comfort or overall customer experience.
Tiffany was kind and helpful, but unfortunately the technician who handled my manicure needs more training, patience, and experience with builder gel removal.
I will not be returning even if the prices were affordable. I rather go back to my personal nail tech that takes their time to prep the nails.
I wasn't trying to be cheap by getting just a gel removal. It's just I had instructions from my doctor that I could have nothing in my nails for my upcoming surgery. You could tell they kept insisting even when I said no.
I never leave bad tips and I don't care. The lady did not deserve a great tip. Her service and attitudes through the painful process was horrible. read more