They are a service vendor for American Home Shield Home Warranty which I have. Our refrigerator has had a few issues and Beyer has always come to save the day. They have good availability and their communication is top notch. A+ read more

I had a broken glasstop on my range, and it was covered under my home warranty policy. The Beyer technician wrote in his report, without evidence, that something had been dropped onto the glasstop to break it. He wasn't speculating, etc., but just saying that that had happened. Consequently, my warranty service, American Home Shield, would not accept it as normal wear and tear and would not repair the range. Note other reviews here with home warranty issues with these guys and American Home Shield. read more

Simply WOW! Not only did I receive fast, competent, professional, and amazing support - but the team at Beyer CARED! I had a part that was still within warranty by the manufacture, and they showed no hesitation to support me through the process of getting the manufacturer to standby their product. They could've elected to charge an arm and a leg for this repair, but stood on business to ensure that I would be a return customer. There were so many people that work to make this process smooth, but Jenifer stands out to me and I will always be a BEYER customer! Wow. read more

I am truly sorry to live a poor review because it probably does not reflect on the entire company but they were contracted to do warranty work on behalf of my home warranty and it has not been done and has lead to hardship. I was given a date and a time frame to repair my microwave. I arranged to be off work. I was notified only via text that the time frame had shifted. I called and was told that they would no longer be honoring the earlier time frame. I was explicit that, due to work reasons, I could not be available when scheduling. We rescheduled for another day again shifting my work schedule. Then, after hours, I received a text message notifying me that my microwave repair appointment time had changed again, once more landing on top of my working hours that, at this point, I can no longer can shift. When a contract is taken it should be fulfilled and, if a verbal agreement is reached it should be honored. Having an appliance that is under warranty serviced should not cause someone to lose income for their family. This is totally unacceptable and exceptionally poor service practice. I don't know to the degree that it affects other consumers. My family however has not only been adversely impacted without a way to prepare specific consumables for medically fragile and high needs children (which they were informed of) we also are at a point where work hours are being lost. It is not about "we made a scheduling mistake" it is about people's lives. Every contract every promise and every agreement should be upheld as a sign of good faith integrity and reflect the professionalism that one would expect from any business. read more

I needed my Frigidaire refrigerator water system repaired. Chris arrived on time with a 20 minute notice call. He solved the problem, left everything in perfect condition. He was friendly, pleasant, and competent. I highly recommend this company and suggest you ask for Chris next time you need an appliance repair. read more

Brian went above and beyond today, fixing my dryer. His time and attention to detail is unmatched and I'm grateful for him and Beyer Appliance Service. I'm sure all the techs are as knowledgeable and friendly but I definitely suggest you ask for Brian next time you need your appliances applianced. Thanks Brian and Beyer Appliance! read more

Beyer Appliance Service replaced the display on my Samsung Range because it was blinking like crazy. It cost almost $400.00. This was July 2024. The technician told me it would not happen again and if it did, they would stand behind it. It is now starting to blink again, so I called them and they want to charge me $99 to take a look at it. Needless to say, they do not stand behind their promises. Do not use Beyer Appliance Service! read more

Tu is here. Taking care of business. As he always does. Beyer is the best!!! Accept no substitute. read more

Beyer Appliance Service - Tu is a trusted friend and is always welcome in our home. - Appliances & Repair Near Me - Tempe, Arizona

Terrible company. Unfortunately. AHS employs a lot of bad ones. had the gas company tag my oven due to a gas leak (very harrowing for the family). Unfortunately they didn't email the tech's notes before Beyer got here. Beyer's tech spent 10 minutes and said there was no leak and insinuated I was a liar because the gas co's pamphlet said "see email" and I didn't have one in hand. I showed him the door. If you have a home warranty, it's Russian roulette of bad companies. If you do get a choice however, avoid Beyer. read more

My Dryer stoped working. I placed a ticket with my home warranty and Beyer came out the next day. Chris was very helpful and quick. Got the dry working right away. I would recommend beyer to anyone who needs an appliance repaired. Thank you Chris and Team for taking care of me and fixing my dryer. read more

Horrible experience with Beyer Appliance Service. I purchased an extended warranty for my ice maker machine that was installed in the cabinet under my island. The warranty company assigned Beyer Appliance. Beyer insisted they had to remove my ice machine from my house to do the repair. We provided cardboard for the technician to move the machine on my floor without scratching it. They returned it ten days later and said nothing was wrong and reinstalled. The tech was unsure if the drain hose was set properly into the drain and told us to call them if we saw any water on the floor. The next day my floor was wet outside my island. I called Beyer to remove the ice machine so I could dry out my floors, which they did, but by this time my hardwood floor was starting to buckle. The technician took pictures and said that Angelique would be calling me. Over the weekend the damage continued to spread throughout my kitchen. I made several calls to Angelique and finally she called me on Wednesday and said to get an estimate of the damage and email it to her, but she would be out of town until Monday. I sent the estimate and told her we had access to the back of the cabinet. After several days, she emailed me and said they would accept no liability for water damage and offered me $500. The damage to my hardwood floors is in the thousands of dollars. I am consulting an attorney. read more

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I need my washing machine fixed. I made an appointment with my home warranty company ( I know that's why I need to write this review.) my company sent my order to Beyer. Beyer called me in less than an hour to make an appointment. The employee was kind and even had the SAME DAY appointments. Brian showed up with a smile and let's get this fixed attitude. He sees that this is not a QUICK fix and lets me know that he needs to take it to the shop. Later that day, they called me to schedule an appointment to pick up my washer. Beyer then sent a fantastic employee to pick up my washer. He was taking it out like it was his washer and his house. Both employees let me know that it could take up to 14 days. So happy it broke on my last load of all my laundry . Their follow-up was not the runaround. A week later (5 days), they figured out what was wrong and contacted my home warranty company, and I had a check because it was not fixable! Wow, thank you for the honest hard work all of you do. Beyer is a hidden Gem! read more

Horrible experience. If your warranty company assigns you Beyer, demand someone else. The tech, Chris, was nice and knowledgeable and told me his honest opinion about the repairs, but someone else submitted a completely different report, leading to denied coverage. Their reasoning was absurd, and after nearly two months, things that should have been repaired weren't. It appears Beyer benefits from denying warranty claims, possibly through kickbacks. read more

Horrible experience. If your warranty company assigns you Beyer, demand someone else. The tech was nice and knowledgeable and told me his honest opinion about the repairs and that his company would fix it only if my insurance company covered the parts, but he submitted a completely different report than what he told me, leading to denied coverage. Their reasoning was absurd for my cook top. It appears Beyer wants me to pay the cost out of pocket. I would buy a new cooktop before I pay them anything. read more

My appointment was 8:00-12:00. The technician called me at 7:35 saying he was at my door. I told him the appointment isn't till 8:00 but I'll be there in 15 minutes. When I got home at 7:50, he was gone. Do not waste your time with this unprofessional company. read more

Grateful for the excellent service we received from Chris at Beyer. We've had long term issues with our dryer that other service companies failed to address. The challenge was that our dryer was void of any indication of which model it actually is, which made finding the correct parts difficult. However, Chris and the Beyer team went above and beyond to ensure they got us on track. Chris provided excellent heads-up communication, was courteous in our home and even took a few extra minutes to answer our questions about proper maintenance care on both our washer and dryer. read more

Tech (male Karen) came into my home and lied straight to my face, saying no one told me from Beyer, that I could use the range. Individual was on the phone, saying I was threatening him, and he feared for his life. I asked the individual to put the back panel on. He refused, if this person feared for his life, why didn't he call PD. I believe he has done this before. Individual left the stove out from the wall, back panel off, and he pulled all the wires out. If I could give double 00 I would. First male Karen I have met read more

Requested service on 5-10-23 and the service technician came out on 5-16-23 and said he needed to order the ice maker. On 5-23-23 he came back with a new part that was not totally correct, so he had to go get a wire harness and come back. After he changed out the ice maker he FORGOT to add the original shut-off lever so, I sent him a text that day. He said he had the part and would take care of it. On 5-26-23 I called his office, and they said they would be out on WED. the 31st. to install the missing part. On Wed. 5-31-23 the office called and said they needed to order the part. WHAT happened, the guy said he had the part. DID they just lie to me? As of today 6-5-23 it is still not completed. If you don't mind being lied to and everything being put off a week or two, this company might work. I guess that eventually, they will get it done. Nothing was efficient. Also, the technician was not worried about hurting my granite counter. He did not put anything down to protect it from his tinkering screwdriver, I had to take the lead and place something on the work area to protect the countertop. read more

Beyer Appliance Service - Ice maker clumping because repair tech didn't place the arm on the unit. - Appliances & Repair Near Me - Tempe, Arizona

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Terrible company do not call them. They are inefficient and rude. They did not fix my appliance and I still had to pay them for the service charge and they would not email me a report of the appliance problem. read more

I was referred to Beyer by my home warranty company. I had a problem with my dryer. I still have a problem with my dryer. I think Beyer should come out and repair my dryer without charging me again. I think their fees are super high, and the part needed is just $25. I spoke with an Angelique, and I hope she changes her mind and does the repair for me. If I ever get referred to Beyer by my home warranty company, I will request another company immediately. read more

Mark Carson was the technician that came to my house and I can't say enough about his service. He went above and beyond to make sure I was taken care of. My issue was with a wall oven wouldn't open after I used the self cleaning option and the oven had no power. The way the builder installed the oven was a complete mess. Mark had disconnect and remove my wall microwave, which was not part of his job. Normally I would have had to call someone else to make the oven accessible so that Mark could work on our oven. I will definitely call Beyer Appliance for my next appliance issue. Thanks so much Mark & Beyer Appliance. :) read more

Beyer Appliance Service - Appliances & Repair Near Me - Tempe, Arizona

If you can avoid this place, then avoid it. Our home warranty company used Beyer Appliance to repair our dishwasher and spoiler alert: after nearly a month of working with Beyer Appliance, the dishwasher still leaks water. - 4/18/22: a technician came out to assess the situation and determined the unit needed new seals. The new seals were ordered. - 4/27/22: a new technician came to the unit with the seals but said he wasn't able to remove the dishwasher to put in the new seals. I had to have a handyman come out for $75 to take the dishwasher out... all he had to do was twist the legs so the face of the unit dropped out enough to be pulled out. - 5/2/22: the same technician came out and admitted he wasn't able to figure out how to lower the legs before to remove the unit. He then installed one of the 2 seals that was needed but said the other seal he brought wasn't going to work. He also said he wasn't allowed to put the dishwasher back in. After I called and spoke with a manager, he decided he would get the unit put back in. The unit still wasn't working though because the front seal wasn't able to be replaced during that visit. - 5/5/22: same technician came out and replaced the front seal. At this time he said we shouldn't use the unit for at least 24 hours so the seal could form in place. Once we were able to run the unit, it started to leak about half way through the cleaning cycle. - 5/13/22: same technician came out and within 10 minutes said there was no leak and left. I called in to let them know the dishwasher definitely still leaked and that it was not fixed. I was told that if there was a leak, it would have started to leak within the 10 minutes the technician was there. I spoke to a manager at that time who was already on the defensive knowing she had to speak with an upset customer (which by this point, I was very upset... who wouldn't be!?). When I said I've been dealing with this for nearly a month, she cut me off and said sarcastically, "I'm confused... because you called us on May 3rd.." and proceeded to explain a situation that didn't sound like my case. When I tried to interrupt her, she yelled at me telling me that I keep interrupting her and that she can't talk. So I let her finish what seemed to be an intentionally long explanation of a situation that wasn't mine. Once finished, I asked her what address that case belonged to. She rambled off an address that was not mine - to which I asked, "what's my address"? She then said, ohhhhh! I was furious by this point. She has ZERO business managing anything and I asked her if she was f-ing serious right now lecturing me and being rude. She hung up on me at that time which I found comical since she just spent an entire call being extremely rude to me and I never hung up. Says a lot about the culture at Beyer Appliance and their lack of willingness to help their customers. I recorded a video to show that the unit still leaks and sent it to my home warranty company. Unfortunately The review platform doesn't allow me to post the video. You can see from the picture, though, that the unit still leaks and Beyer Appliance refuses to fix my unit now saying they didn't observe the leak. Thankfully my home warranty company is taking care of this now. Save yourself the headache and avoid this place. read more

Beyer Appliance Service - Leaking dishwasher - Appliances & Repair Near Me - Tempe, Arizona

Brian was AWESOME!! He fixed both my dishwasher and washing machine. He was knowledgeable, friendly and timely. This appliance company is top notch! I highly recommend them. I am so happy to be able to use my appliances again. A++++ SERVICE. read more

Beyer Appliance Service - Washer - Appliances & Repair Near Me - Tempe, Arizona

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They came to fix my refrigerator in November because the second shelf was freezing food. Still doing the same thing so had them come back in May, where they replaced the damper (same thing they did in November). Still freezing food so call them back. The tech turns up the refrigerator temp (out of recommended range) and leaves, says no issue. I call the office to have someone else out. Have to argue with the lady because she says if her tech says nothing us wrong, nothing is wrong. Tell that to my frozen yogurts. Finally, they agree to send someone else out. He comes, says yes, there's an issue. Orders parts . Three weeks later they come to fix it. Still not working. Now they send him back and he agrees, yep it's still not right but doesn't know the answer so they decide to send shop Manager. He comes out and says they changed out a thermostat piece which immediately caused the damper to shut. Hallelujah! The nightmare is finally over! No, it's not. Now my refrigerator is 64 degrees and all my food is spoiled. Of course I realized this on a Friday afternoon. So I'm without a refrigerator (and have a lot of spoiled food) until they open Monday. They've been here no less than 6 times and have actually made my problem worse:. The shop manager had texted me to say they were on the way on Wednesday, so I texted him to let him know the refrigerator is not cooling at all. I know it's the weekend, but he's their leadership, right? Thought he might want to know. He replies, "Call the office Monday". That's it. No, "boy I sure am sorry this is happening. We will be out as soon as we can, let us call you first thing Monday morning.". At least act like you care about what the customer is going through. This is through my home warranty or I would've given up on them four visits back and I'm pretty patient. read more

We needed our dishwasher fixed. We were contacted the same day that the warranty company dispatched our order. Beyer had a cancellation and could get a technician out same day. Guillermo was great. Punctual, friendly, knowledgeable. A part needed to be ordered. They called on Thursday when the part came in and Guillermo installed on a Friday and did a great job. Very professional. Highly recommend! read more

Beyer was chosen by my Home Warranty Company. My first mistake was not reading the reviews. I called the morning of 1/16 and the appointment was scheduled on 1/21. The technician was on time however, the appointment went downhill from there. I went over the issue with my dryer he in turned told me what he thought the issue was. The technician never looked in the dryer after I told him it make load noise while the dryer is on. He heard the noise, but never took off the front to check it out. Made his assessment and was on his way doing nothing telling me it was normal wear and tear. On to the next company. Oh the other company has 5 . Took the front of the Dryer off noticed quickly it was a idler pulley issue resolved in approximately 20 minutes! Now that was customer service! read more

Jesus "J.D." was able to quickly identify the source of our washer's leak. He was professional, friendly, and provided excellent service. I would highly recommend based on the experience I had with J.D.! read more

Beyer came to us because of a claim we had filed with a home warranty company for repair of our dishwasher. On one of their visits to perform the repair in mid January, the technician needed to pull the appliance out from under the counter. Afterwards he put it back under the counter and told us we would be contacted about the next steps. On January 18, 2019 (a few days after they were here) we discovered water and garbage under our sink. While trying to figure out the leak, we noticed that the drain hose from the dishwasher to the garbage disposal had apparently been cut (presumably so the Beyer tech would be able to get the dishwasher out from under the counter). The hose was clamped to the dishwasher, but he did not undo the clamp (I have a picture of the hose, but don't see how to add it on Yelp). In my view, the hose was cut instead of being unhooked from the disposal, and the tech said nothing to us about it. When I phoned them (Beyer) on 1/18 (around 1:00pm on Friday), they seemed unconcerned and told me the soonest they could come out was Monday. I am not recommending this company and would not use again read more

Beyer Appliance Service - Dishwasher drain to disposal was cut, not un-clamped - Appliances & Repair Near Me - Tempe, Arizona

They were sent out from my home warranty to repair a fridge that 2 other companies were too oblivious to repair. He replaced the compressor and everything seemed to work fine for a while. A little over a month later it stopped again, not cooling at all. I called them and the incredible rude lady who answers the phone said i needed to put in another warranty call(and pay the fee) just to get them to come check out what they obviously didn't do right (the tech said everything was good on it and it will run another 20 years). They tell you theres a warrany, but you still have to pay again to come out and check why work they already did is bad. A bit of time later i decided to go ahead and call for another warranty repair. They sent Sears out, who said they won't even touch it because whoever replaced the compressor rerouted all the necessary metal tubing to rig it in some way, which is why the coolant leaked out and stopped working after a month. Beyer was the only one to ever repair it since it's purchase. And more no one through warranty will touch it to repair due to liability. Thanks Beyer, and for the hundreds of dollars i had to pay for you to leave me a useless nice stainless fridge that noone will touch unless i dish out of pocket more than it's worth. There is also other reviews on google where they did the exact same thing to other peoples fridge, rerouted, used old parts, etc, and now they cat even get them repaired properly. read more

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Beyer Appliance was assigned to me through a Fidelity Home Warranty repair. It took about a week to get scheduled due to being busy, but I'm glad I waited. Technician Tu came to my house and he was so friendly and knowledgeable!! He showed me exactly what was wrong, how he was fixing it, and what to expect in the future. I would definitely have Tu out to my house again, thank you!! read more

Sorry that you guys represent Home Warranty. This is the root cause of your bad review. You Did not fix the issue. Sorry-It's just the way I feel...I am so disappointed. read more

I scheduled a service for an appliance malfunction. The scheduling window was 7am to 11am (really??) - I sent a text to Byer asking if I would get a call before they got there. Well, little did I expect the guy would call at 6:40 am while I was finishing my shower. They cancelled the service and One Guard went along with that. I think the people that work with home warranty are in a big hurry to do many jobs since I doubt the reimbursement rate is very good from those companies. Not too happy with them. read more

I had a very bad and troubling experience with this company - - both with the level of service and the professionalism. Most importantly, and shockingly, the repair technician WROTE A LETTER to my property management company stating that I have a cat with specific details about what the cat looked like and how I was interacting with the cat in my townhome. Not only is this completely untrue, I don't have a cat, there has NEVER been a cat in my unit, etc - but it is EXTREMELY disturbing that the technician would write a letter to my property management company about me. I have tried to work with the company for 3 weeks to find out what would possibly prompt a technician to contact the property management company. It would be troubling to feel like I was spied on IF the story about the cat was true, but it is completely false. I left many messages with the company and was promised an investigation and a return phone call - and never heard from about this. This has prompted my property management company to try to evict me for the cat! It has been a nightmare. Also, it took 5 visits to fix my washing machine - which they never repaired - before we needed to buy a new one. In addition, the hold times when you call are at least 15 minutes, which is extremely frustrating. read more

Very poor service and customer support. They came to the property and performed the service we asked for perfect. The follow through was lacking. They had no documentation of before and after and didn't reassemble the unit the way it was originally causing damage in the household. read more

Robert was great with diagnosing the issue on our Wolf Range and Maytag Dryer. He took great care of us resolving all issues. Crystal was a rockstar helping us resolve communication issues with our warranty company. Thankful we had Robert and Crystal on our side. read more

I've used Beyer twice through my home warranty now and I've had the best experiences. The team is so good at their job! They are always on time, call ahead and super knowledgeable. I had both my fridge and dishwasher serviced by them and both times were on point and efficient. The only thing to keep in mind is they are incredibly busy. Usually services are booked 1 week out but I'd rather have it fixed well than have someone else come faster but misdiagnose the issue. read more

I was sent this service to repair my 3 yr old dishwasher through my home warranty service. They did as little as possible to rectify my problem (shoddy repair). I do not recommend this company for repairs. read more

I have a home warranty and they sent Beyer Appliance to fix my dishwasher. They sent Kelly... wow he came out twice and said there was nothing wrong and the dishwasher continued to leak. They sent Armon Brown and what a surprise he KNEW what was wrong and fixed the problem. ALWAYS ask for Armon he has good customer service. On a side note I now have a floor that is RUINED because of Kelly's inability to know anything. By the way Kelly kept insisting that the warranty company would never pay for anything. read more

I've had problems with the dishwasher in this rental home for four years. Several repairmen have claimed to fix the problem, it would work for a while, and then repeat itself. The home warranty company sent Robert from Beyer to diagnose the problem. He found the issue right away, they ordered the new part, and he was back within a week to fix it. Robert was professional, knowledgeable, and very polite. He always addressed my questions and concerns ... Never making me feel like I didn't know what I was talking about. (I requested that Robert return to make the final repair.) Thank you Robert and thank you Beyer for sending him! read more

Greatly appreciated the quick dispatch same day and the repairman Mark resolved my dishwasher problem quickly and explained the issue. Thank you Beyer team! read more