Worst service across the board from appointment booking to referral authorizations for insurance to…read moreprescription orders. Constant chaos and confusion. I was diagnosed with a condition 4 months ago and was sent to the wrong specialist and it is December and I still have not been able to get a referral for the correct specialist to get the correct tests I need. The right hand never knows what the left hand is doing there and if you try to call in to discuss it, they go in circles give you inaccurate info and waste your time and money. Try anywhere else.

Waste of time. First, patients are required to have a consult with Paul Weinstein's daughter before…read moreyou can get an actual appointment with Paul Weinstein (Cardiologist). OK - no problem. Via the online scheduling system I booked a Zoom appointment with his daughter. About 36 hours later Caduceus sent me a confirmtation of the Zoom appointment and a link to complete the online check-in. After spending an hour+ completing the extensive online check-in, I recieved a call from a Caduceus admin staff indicating that I could NOT have a Zoom meeting since they don't do "consults" via Zoom. So basically, about 48 hours after making the Zoom appointment and significant time spent doing the check-in process their unpleasant & unapologetic admin staff called me and said my appointment had been cancelled because they don't do 'consults' online. What a stupid, unprofessional and incompetent manner of doing business. Seems their online booking system's first priority SHOULD be to determine whether a patient is elligible to use the system in the first place...? Complete waste of 2 days of my time. Also, Caduceus showed no regard, and actaully were disrespectul of my need to see a Cardiologist ASAP as my primary physician had instructed me to when he saw my test results. Actually glad I didn't end-up going to such an incompetent, unprofessional and disrepectful organization.

Been to eat too many MRI places in the past couple years (getting old and having accident prone…read morechildren sucks lol) This place is by far the best, I've been here 3 times. They called me to schedule the appointment. Appointments were readily available. Office is clean and the staff is super friendly. The front desk ladies, the actual tech and the helper were equally as helpful and friendly. Bonus, they gave me a CD of my images (without asking) and uploaded the images to my provider. Then thanked me with a single rose!

Very appointment friendly. Never had an issue getting an MRI appointment on short notice here. (Of…read morecourse with no insurance hiccups). I think they have their system dialed down pretty well and I've had numerous imaging done here. Pretty easy process. Clean facility and friendly staff. Easy to get a hold of a staff on the phone as well, which is always a plus. Recommend if it's near to you!

I initially left a 1 star review due to a billing issue with insurance. My daughter was not told…read moreabout a $100 copay until after she was seen. We have amazing insurance and typically pay a zero copay for all in-network visits aside from ER visits. After she was charged I called our insurance and found out that urgent cares can bill under different codes some of which make them fall under the ER visit category. My issue wasn't the fact they bill in that way it was that she wasn't told until after she had been seen and we didn't have the option to seek other care that would be covered for her non emergency issue. The doctor himself called me to discuss the issue and apologized for how it was handled. He adjusted the charge and refunded my daughter the copay. We did not ask for a refund or expect one because we weren't disputing his services. He was very kind, authentic and did not dismiss my concerns. I truly appreciate and am impressed with how he handled the situation. It is clear he cares more about his patients and practice then he does profit and truly strives to do the right thing. He could give a masterclass in customer service.

The best urgent care facility I've ever been to. Dr. Azeem was knowledgeable, thorough, and very…read morepersonable. The staff were fast, efficient and very kind. The facility was very clean and well lit. This will be my go to Urgent care from now on.

Imaging centers have become a regular stop for me (yay, partial cancer remission life), and UMI…read moreBrea has made the process as easy and stress-free as it can be. The staff are friendly, kind, and efficient--exactly what you want when you're in for ultrasounds, CTs, and the like. They're also quick with results--my doctors usually receive them within about 2 days, which I really appreciate. Pro tip: once you book, wait for their text message and fill out the forms, upload your ID, and insurance ahead of time. Do this and you'll breeze right through check-in like a pro. Overall, smooth visits, good people, and no unnecessary hassle. UMI Brea gets a thumbs up from me

Gabriel provided an excellent experience from start to finish. He was caring, thoughtful, and…read morecommunicated very clearly throughout the entire process. He made a real effort to ensure I was comfortable and had a positive experience the whole time. His happy, kind, and professional attitude truly stood out. I really appreciated how nice and attentive he was.

Once upon a time, I escorted the Grand Dame here. They treated her like a queen! Dr. Mel is always…read moreupbeat and helpful. The front reception was really friendly with my mom. Glad for the turn around! The end.

Very easy to make an appointment. Got us in the next day for MRI…read more Nice experience. Tech was on time and very kind.

I was a bit worried since this place had so many bad reviews on Yelp, but I didn't really…read moreexperience any of that. I called and when they answered the phone, I quickly made an appointment without any issue. I was lucky enough get something that same day. When I did arrive, 20 minutes earlier than my appointment, as they suggested, and many doctor offices suggest that so there is time to fill out the paperwork, I was almost immediately seen once I completed everything. Also, my CT scan only took a few minutes after that. I'm giving it 1 less star because the front desk lady who took my information seemed a bit disorganized and confused. Nothing horrible, but she seemed like she wasn't very organized. Also, this place really caters to Asians since it seemed like almost all of their staff was of Asian descent. Despite that, I would definitely go here again if I needed something.

They have horrible customer service. The technician that did my MRI procedure was very nice, but…read morethe front desk people are incredibly rude. I went last week with an authorization for and MRI with and without contrast as well as an X-ray. The lady who took my paperwork asked me if I wanted to get everything done that day. I said yes. The next thing I know, they take me to get the MRI done. When I come out of the room and ask about the x-ray, the receptionist tells me 'we don't have an authorization for an x-ray and we can't do it because you have contrast dye still in your system' I don't know whether or not that's true, but regardless. What's going on in that office that they misplace paperwork and can't even tell you ahead of time that they best thing to do would be to get the x-rays done FIRST?!‍

So this is an updated review from a previously updated review ... Follow along, I'll explain…read more After leaving an a updated review of a not so pleasant second experience, the owner and ultrasound technician both made it a point to get a hold of me & and not only apologize for my previous experience, they offered to give me a rescan at no charge. The only reason behind them doing so was to offer me the experience and service that I deserved. I went in today for my rescan & was greeted by the owner herself. What a wonderful person she is by the way! It looked like she had hired a few more people, which is great because this will minimize interruptions for the working tech. I was quickly taken back to the room and the scan began. Both the ultrasound technician and the owner were working together to get the best picture possible (again, I have an anterior placenta, so understandably it's difficult) they managed to get some really good pictures! The owner was very patient & she was genuinely interested in catching the baby's features in every picture she could capture. She always asked if I was ok or felt uncomfortable, It was a great experience from beginning to end. It was a pleasure coming back & the owner was thankful that we did and that we gave her the opportunity to regain our business. The fact that she went out of her way to make sure I had a perfect experience really shows how much she values her customers and her business. I respect and appreciate that. Thank you for the great pictures ladies :)

The ultrasound itself didn't feel very thorough. Usually the technician would point out different…read morebody parts and make your time there feel very personable. Unfortunately we did not get this experience here. Complaints: -I'm pretty sure we did not get the full allotted time we paid for. -the ultrasound felt rushed and very impersonable. -technician really didn't communicate much with what was going on. -the pictures we received were pretty crappy. I've received better pictures when the fetus was 7 weeks old. Overall we went wanting to get a better feel/bond with the baby....but we left very disappointed and jipped!

The entire staff was kind, professional and friendly. I was not rushed. The nurse who gave me the…read moreshot prior to the procedure explained everything in detail. I had a MRI with contrast on my knee. The office was clean and there was plenty of parking.

There's a lot to be said for having empathy--especially in the medical field. I had a 1:00 pm…read moreappointment for an X-ray on my right knee. I left my house at 12:46 (I live two minutes away) so I could get everything in order and still make it in time to pick up my son from school at 2:30. Well, parking was a mess, and I really needed to park close because I still don't know if my knee is fractured or just badly banged up. By the time I got inside, the receptionist had three people ahead of me to check in. Once it was finally my turn, the first thing she said was, "You're late, we're going to have to change your appointment time." REALLY? I asked what she meant--"a later time?"--because when I made the appointment online, availability was already limited. She responded with attitude and said it would have to be at a later time. This lady clearly saw me in discomfort, literally wincing from the pain, and still showed zero empathy. I worked in healthcare for over 10 years. The minute I felt myself losing patience with people, I left. Not everyone can do that, I know--but damn it, if you're in this field, you're supposed to care. Now, four people have gone in before me--and I know not everyone got here on time, especially with how slow she processes everyone. Empathy matters. And today, it was very clearly missing.

The best experience. The team is very helpful and does everything to make sure your experience is…read moreas smooth as possible. Thanks, guys!

I had an incredibly frustrating experience with this facility. First, their Google and Yelp…read morelistings state they are open, but they are actually closed for remodeling for at least a month. My biggest issue was the lack of communication from the receptionist, Kim. It is very difficult to get anyone to answer the phone. When I finally got through, I was told I needed a referral. I went through the effort of obtaining one from my doctor and called back (which took 4+ attempts for someone to pick up) to book and only then did Kim inform me that the business is closed for remodeling. It is unprofessional to string a patient along, requiring referrals and multiple calls, only to reveal at the very end that you aren't even open. Please update your hours online so you don't waste other people's time. I told Kim she would have saved me 10+ phone calls, getting a referral, etc. had she said when I called the first time that she's closed and she just said Okay.

One of the best doctors I have ever had, including every specialist and GP since my childhood.read more

Dr. Kachikwu is one of the best doctors I have ever encountered, alongside Dr.Dieterich. She…read moreprovided exceptional care for my daughter through all her surgeries, checking in after each procedure and always being available to answer our questions. Not once did she ever seem rude or make us feel like we were asking too many questions. She insured that all of my daughters needs were met. I totally appreciate her kindness. I would highly recommend her to anyone. Thank you, Dr. Kachikwu.