I want to recognize Maria for the exceptional customer service she provided when I called the…read moreoffice to make an appt for my mother. She apologized for the approximately 10-minute hold as soon as she answered the phone, acknowledged the wait, and kindly explained that they were short-staffed. Her tone was warm, professional, and genuinely caring. I usually dread calling to schedule appointments because I'm often on hold for 20 minutes or more. In my experience, the person who answers rarely acknowledges the wait or apologizes for it, which can be frustrating. Maria made a lasting impression because she treated me with kindness and respect from the moment she answered. I wanted to take the time to recognize her because she truly deserves it. She is the kind of employee every healthcare organization should strive to hire and retain. Thank you, Maria, for making what is usually a stressful experience a positive one.

Imaging centers have become a regular stop for me (yay, partial cancer remission life), and UMI…read moreBrea has made the process as easy and stress-free as it can be. The staff are friendly, kind, and efficient--exactly what you want when you're in for ultrasounds, CTs, and the like. They're also quick with results--my doctors usually receive them within about 2 days, which I really appreciate. Pro tip: once you book, wait for their text message and fill out the forms, upload your ID, and insurance ahead of time. Do this and you'll breeze right through check-in like a pro. Overall, smooth visits, good people, and no unnecessary hassle. UMI Brea gets a thumbs up from me

I've been here twice. Excellent service each time. Receptionist is very friendly and helpful. The…read morex-ray tech made me feel comfortable and helped me through it. I had a few MRI'S done each time. After each one and in the middle of it, she asked if I was ok. Office is clean and I'm always in and out. Glad they use this company. I've been to other places and I can't say the same things about them.

Staff were friendly and courteous. Appointment time and duration were on track. No waiting and…read moreplenty of parking spots. Facility was simple and clean.

My Bone Density Scanning Test was done professionally and with total care. I commend my X-ray…read moreTechnician Katherine for performing her job so well. And also, my good commendation goes to Eileen, Centrelake Manager. Both Katherine and Eileen, who treated me, an elderly, with respect and dignity, are indeed valuable assets to the Centrelake Imaging organization.

IF YOU ARE A WOMAN, do not go here! They do not have beds with stirrup so it is near impossible to…read moreget a clear image because they have to balance you on a pillow. Shameful that they didn't take into consideration their female patient needs. Get the proper beds. Ridiculous!

Never had any issues here, I prefer the Fullerton location over the Buena Park one due to proxemics…read more+ friendlier staff at Fullerton Dellyn was my ultrasound tech and she was extremely professional, informative, and patient with me as this was my first ultrasound Scheduling was fine as i was able to match their earliest availability and there were no issues with my insurance

My husband and I both were sent to Shin for MRIs by our separate doctors. My husband for his spine…read moreand me for my shoulder. The front desk, although not overly personable, are friendly and efficient. We each checked in with ease on both of our visits. The lobby has a few chairs, however there is room for more and I suggest they add some additional chairs as during both visits patients were standing for part of their wait. Bathroom is clean, office is tidy. Wait times for each appointment were not bad at all. Scheduling our appointments was also within a reasonable time. Parking is marked on the street for Shin patients at no cost, which is nice because this area is really tough to find easy parking and what is easy to find will cost you. Only one of our visits were we able to take advantage of the reserved spots, but very nice that they have them available. Now to the MRI. My husband is very claustrophobic and told them both on the appointment setting and in the office prior to the MRI. We both felt that the techs could have been a bit more sensitive to that. He felt like he was barely on the table when they shoved him into the machine without saying a word or warning. He was not mentally prepared for this. My husband is definitely no wuss, trust me, he's a rugged man's man through and through, but his claustrophobia is straight up real. His 45 minute MRI was cut short to 10 minutes because the anxiety got too high for him. The anxiety is not the technicians' fault, but maybe had they been a bit more sensitive to his phobia and gently eased him in, it may not have been so bad. He did return a week later with some comforting valium and the awareness that he would be flung down the chamber like a dude at a water park. He successfully made it through that second test. Now he's prepared. During my MRI, I did notice that they get you done in a hurry. It did not bother me one bit as I have no claustrophobia at all. Paying attention to the swiftness of the loading into the machine, my husband was right, they get you in fast. My headphones weren't even on my ears yet and away I went into the canal. But, again, for me it was fine, just noticing it since my husband was so sensitive to it. All-in-all, Shin was a great place to have our MRIs done, the ease of appointment setting, the wait time, the efficiency, the parking. Great job with all of this!! Our only suggestion is that when you have someone with true claustrophobia, a little extra care, compassion, and preparedness would be nice. Great job Shin! Would have no problem returning... and honestly neither would my husband, he'll just need the valium and the self-given pep talk first.

I went in for my x-ray. I Did call for an appt beforehand and gave the information required. I…read morechecked in with my ID and Insurance Card. The lobby is clean and roomy with a pleasant atmosphere. I felt relaxed. Edward the receptionist was very welcoming and friendly, gave me a clipboard with paperwork that needed final signatures by me. The Xray technician Laura was very friendly and efficient. I was in and out in less than half an hour. I did need my x-ray results sent to my primary physician as well as the specialist ordering the test and Edward assured my that it would be done. I'm very happy with my experience here and I do recommend this Imaging Center for diagnostic xrays.

This place is awesome. Everytime I need an image of some sort I try to book it here. They're clean,…read morecourteous, friendly, and helpful! It's worth the drive to me, because the roads are relaxing to this destination, sleepy green filled hills. The booking is easy, although they can get busy pretty quickly. The MRIs have always been a breeze with the technician she is so sweet. Tries her best to make it comfortable and quick. Of course the noises from the machine are awful, but given under the circumstances this place gets the job done! Even though I always pay some sort of fee, and have insurance, a bill always comes later in the mail. Gone now 3 times I just expect it. So hopefully if you go here you have insurance policy to help you out or it can be pricey.

I had a great experience getting my X-rays done here. The front desk staff were very kind,…read morewelcoming, and helpful from the moment I arrived. I especially want to mention Gabriel P and Josh H, who took my X-rays. They were both professional, efficient, and made the whole process quick and smooth. Gabriel was amazing -- very friendly, funny, and extremely professional at the same time. He made me feel comfortable and relaxed throughout the appointment, which I really appreciated. You can tell he genuinely cares about patients and enjoys his job. Josh was also very kind, respectful, and helpful, and together they made the experience much easier and less stressful. Thank you both for the excellent service!

I had a very disappointing experience at this facility due to what I observed from the staff and…read moremanagement. While I was waiting to schedule an appointment, I could clearly hear an employee, whom another staff member identified as Lily, discussing highly personal matters with coworkers in a public area. The conversation included details about family issues and the use of offensive language to describe family members like "bitch" and "whore". And to also hear that her son is going to jail or something related to that . This was inappropriate for a professional healthcare environment and created an uncomfortable atmosphere for patients. I was also concerned by the way Lily interacted with other employees. From what I observed, her communication came across as disrespectful and dismissive. The staff appeared overwhelmed and uncomfortable, which reflected poorly on the workplace environment. Additionally, I noticed her spending time on her phone rather than appearing focused on work responsibilities. Because of this experience, I decided not to schedule my appointment and will be seeking care elsewhere.

I have to start out by saying I'm claustrophobic and have an anxiety disorder when put in tight…read morespaces. This facility had available appointments sooner than most others I reached out to where I needed a wide-bore MRI (open at the end of the tube so its technically a closed one). The technician David was one of the best I have ever had work with me. It's only because of his sympathy and kindness that I was able to get through this very needed MRI my liver specialist needed me to get done. I postponed it for 6 months cuz that's how much I hate doing closed MRI's. David showed a level of patience that is not common in all medical settings. Hats off to him for not giving up on someone like me. He talked me through it and again was so patient with the fact that I was having such a hard time starting it and staying in the machine. I couldn't have asked for a nicer person to help me. The invoice and results took a bit longer than expected but I think it's because they were having issues with the internet and equipment. I'm not sure. I had to call to remind them to send my doctor the images and for some reason they sent the cd's but not the actual written report. That was strange. But they at least emailed me the report after I called and asked for it and I finally got an invoice to submit to my insurance after I emailed them asking for that too. Even with those smal annoyingl details I'd still use them again for any MRI tests I'd need to get done in the future (hopefully Ii dont need them). So I'd highly recommend them.

I was very happy with the experience here. They got me in right away, and were very professional. I…read morewas happy they had an open air mri, and the technician made me feel comfortable. The girl at the front desk had my disc and paperwork ready for me when I walked out. Appt was at 9pm... great that they were open so late so I was able to get my mri done quickly!

Good customer service from receptionist to the tech . I do recommend dont do a pony tail if you are…read moregetting an MRI done i end up with a mild headache and also if you had a car accident back problems dont do everything at once . Good thing I rescheduled the other more MRIs my back was hurting and stiff . I believe is 30 mins for each MRIs . Other then my issues the girls are nice .

While we waited a prolonged time it was so worth it. I am terrified of confined spaces and so I was…read moresent to this imaging center because of the opened walled machine. The tech Andy was so amazing and although I had a mini breakdown he was patient with me and made sure that I had everything needed and guess what I DID THE MRI I am so relieved because the fear is the reason I have not done it. Andy thank you so much again I cannot say that enough.