My husband and I both were sent to Shin for MRIs by our separate doctors. My husband for his spine…read moreand me for my shoulder. The front desk, although not overly personable, are friendly and efficient. We each checked in with ease on both of our visits. The lobby has a few chairs, however there is room for more and I suggest they add some additional chairs as during both visits patients were standing for part of their wait. Bathroom is clean, office is tidy. Wait times for each appointment were not bad at all. Scheduling our appointments was also within a reasonable time. Parking is marked on the street for Shin patients at no cost, which is nice because this area is really tough to find easy parking and what is easy to find will cost you. Only one of our visits were we able to take advantage of the reserved spots, but very nice that they have them available. Now to the MRI. My husband is very claustrophobic and told them both on the appointment setting and in the office prior to the MRI. We both felt that the techs could have been a bit more sensitive to that. He felt like he was barely on the table when they shoved him into the machine without saying a word or warning. He was not mentally prepared for this. My husband is definitely no wuss, trust me, he's a rugged man's man through and through, but his claustrophobia is straight up real. His 45 minute MRI was cut short to 10 minutes because the anxiety got too high for him. The anxiety is not the technicians' fault, but maybe had they been a bit more sensitive to his phobia and gently eased him in, it may not have been so bad. He did return a week later with some comforting valium and the awareness that he would be flung down the chamber like a dude at a water park. He successfully made it through that second test. Now he's prepared. During my MRI, I did notice that they get you done in a hurry. It did not bother me one bit as I have no claustrophobia at all. Paying attention to the swiftness of the loading into the machine, my husband was right, they get you in fast. My headphones weren't even on my ears yet and away I went into the canal. But, again, for me it was fine, just noticing it since my husband was so sensitive to it. All-in-all, Shin was a great place to have our MRIs done, the ease of appointment setting, the wait time, the efficiency, the parking. Great job with all of this!! Our only suggestion is that when you have someone with true claustrophobia, a little extra care, compassion, and preparedness would be nice. Great job Shin! Would have no problem returning... and honestly neither would my husband, he'll just need the valium and the self-given pep talk first.

Came for an ultrasound, was able make an appt within 2 weeks, pricing is really good …read more The staff is friendly!

The ratings for the St Jude / Providence MRI should be negative -5! Ok so first you have to pay for…read moreparking. I asked the attendant if I can get it validated inside, he said I have to check with them. When I go to check in they ask all the usual questions plus if I want to pay for the balance upfront for the MRI. Buy the way it was like 2k after my insurance which that sucks too. But I then asked do I validate my parking ticket with you? The lady said ohh we don't do the parking. I said but you are getting 2k from me but can't pay for my parking?!?!? I told them to bill me instead! What a joke!!

Please complain to your insurance company if, like so many of us, you are unable to reach anyone by…read morephone. Nothing will change if we don't make our insurance companies aware of this issue. It only takes a few minutes and can be done anonymously. If just a few of us ask our insurance companies to investigate, Providence will have to make a change. This was a problem long before the pandemic and it needs to be addressed immediately.

Been to eat too many MRI places in the past couple years (getting old and having accident prone…read morechildren sucks lol) This place is by far the best, I've been here 3 times. They called me to schedule the appointment. Appointments were readily available. Office is clean and the staff is super friendly. The front desk ladies, the actual tech and the helper were equally as helpful and friendly. Bonus, they gave me a CD of my images (without asking) and uploaded the images to my provider. Then thanked me with a single rose!

Very appointment friendly. Never had an issue getting an MRI appointment on short notice here. (Of…read morecourse with no insurance hiccups). I think they have their system dialed down pretty well and I've had numerous imaging done here. Pretty easy process. Clean facility and friendly staff. Easy to get a hold of a staff on the phone as well, which is always a plus. Recommend if it's near to you!

I initially left a 1 star review due to a billing issue with insurance. My daughter was not told…read moreabout a $100 copay until after she was seen. We have amazing insurance and typically pay a zero copay for all in-network visits aside from ER visits. After she was charged I called our insurance and found out that urgent cares can bill under different codes some of which make them fall under the ER visit category. My issue wasn't the fact they bill in that way it was that she wasn't told until after she had been seen and we didn't have the option to seek other care that would be covered for her non emergency issue. The doctor himself called me to discuss the issue and apologized for how it was handled. He adjusted the charge and refunded my daughter the copay. We did not ask for a refund or expect one because we weren't disputing his services. He was very kind, authentic and did not dismiss my concerns. I truly appreciate and am impressed with how he handled the situation. It is clear he cares more about his patients and practice then he does profit and truly strives to do the right thing. He could give a masterclass in customer service.

The best urgent care facility I've ever been to. Dr. Azeem was knowledgeable, thorough, and very…read morepersonable. The staff were fast, efficient and very kind. The facility was very clean and well lit. This will be my go to Urgent care from now on.

So this is an updated review from a previously updated review ... Follow along, I'll explain…read more After leaving an a updated review of a not so pleasant second experience, the owner and ultrasound technician both made it a point to get a hold of me & and not only apologize for my previous experience, they offered to give me a rescan at no charge. The only reason behind them doing so was to offer me the experience and service that I deserved. I went in today for my rescan & was greeted by the owner herself. What a wonderful person she is by the way! It looked like she had hired a few more people, which is great because this will minimize interruptions for the working tech. I was quickly taken back to the room and the scan began. Both the ultrasound technician and the owner were working together to get the best picture possible (again, I have an anterior placenta, so understandably it's difficult) they managed to get some really good pictures! The owner was very patient & she was genuinely interested in catching the baby's features in every picture she could capture. She always asked if I was ok or felt uncomfortable, It was a great experience from beginning to end. It was a pleasure coming back & the owner was thankful that we did and that we gave her the opportunity to regain our business. The fact that she went out of her way to make sure I had a perfect experience really shows how much she values her customers and her business. I respect and appreciate that. Thank you for the great pictures ladies :)

The ultrasound itself didn't feel very thorough. Usually the technician would point out different…read morebody parts and make your time there feel very personable. Unfortunately we did not get this experience here. Complaints: -I'm pretty sure we did not get the full allotted time we paid for. -the ultrasound felt rushed and very impersonable. -technician really didn't communicate much with what was going on. -the pictures we received were pretty crappy. I've received better pictures when the fetus was 7 weeks old. Overall we went wanting to get a better feel/bond with the baby....but we left very disappointed and jipped!

These 5 Stars go to Mario the person in the back who is actually doing the MRI…read more He was so friendly and very informative. Walking me through the whole process and keeping me informed of what is happening. Plus adding humor to the whole thing really made me relax. Unfortunately I can't say the same for the front desk staff. As a person who manages a medical office I understand what should be expected when you walk in to a place like this. When I stepped in it seemed the main person in the front computer was on the phone while the one in the back was just on the computer. Neither one acknowledged me as I stood there awkwardly not knowing what to do. The one that was on the phone eventually asked me if I had an appt. That was it "no hello welcome" nothing. To me that's just bad manners and terrible customer service. As I was leaving I had to wait for Mario to hand my disc copy of my images and once he gave it to me that was it once the again they were on the phone I wasn't sure if I had to do anything else or if we were done with the appt. I understand being busy and having patients on the phone but a quick "hi welcome take a sit I'll be right with you" goes a long way and more if it's the first time a patient comes in for these exams. Thank you again Mario for your awesome care and amazing customer service!

I hate closed MRI's so I had an open one done at Precise Imaging. Jerry was very accommodating and…read moremade sure I felt comfortable. I really appreciated that. He also offered to sit with me during the scanning which really helped my anxiety. 10/10 would recommend going here under Jerry's care.

Imaging centers have become a regular stop for me (yay, partial cancer remission life), and UMI…read moreBrea has made the process as easy and stress-free as it can be. The staff are friendly, kind, and efficient--exactly what you want when you're in for ultrasounds, CTs, and the like. They're also quick with results--my doctors usually receive them within about 2 days, which I really appreciate. Pro tip: once you book, wait for their text message and fill out the forms, upload your ID, and insurance ahead of time. Do this and you'll breeze right through check-in like a pro. Overall, smooth visits, good people, and no unnecessary hassle. UMI Brea gets a thumbs up from me

Anette is amazing! I called here because they need a script in order for me be scheduled, she gave…read moreme an number to text it to which made it so easy! So many places want you to fax it but no one really uses faxes anymore. Then I asked if Anette if she can call my doctor with me because the script my doctor sent to her wasn't right one, she said yes and she stayed on hold with me explained to my doctor directly so I wouldn't have to go back and forth and call my doctor and then call the facility and then call my doctor. It saved me a lot of stress. I really appreciate her taking care of me I feel really valued.

This place was very accommodating to our schedule and they have late hours which is even better…read more We arrived at this Buena Park location at night time and the front desk lady was great. She was one of the nicest front desk person we've met so far and everything went smoothly. The machines here are the newer ones so you don't have to remove your clothing or shoes to get an MRI. The technician was also very nice and everything was done faster than I thought it would take. We were supposed to go to another place but after reading the reviews of that place, we're very glad to have chosen this place over that one even thought his one is further distance.

The office experience is sadly inadequate. The bonafide ghetto office assistants have no…read morecompassion. My Mom needs to simply make an appointment for an MRI of her abdomen to rule out CANCER & we get transferred to someone who is "supposed to help with scheduling" only to be sent to a voicemail. I call back and no answer. I call back with my number blocked and they answer. I'm still on hold, currently at 12:26 seconds, and to top it off I get asked to give a call back number when they return to the line so I can get an interpreter when I NEVER asked for one. Mundane service for needy people is not appreciated nor appropriate. Cannot recommend based off of the horrible service.

Accurate rating description for two starts is "could've been better." This place only has PA/NP…read moreand no MD on site. They have the capability to draw blood and send to lab for stat orders. Unfortunately, what they lack ends up a longer list. The first MA was unable to get a vial of blood and said someone else would try on my other arm with a straight needed (vs butterfly). She left me without even putting a bandaid on the arm she poked and I had to struggle to put the bandaid on one handed while still maintaining pressure on it. Next MA comes and draws blood and when she's done she yelps I don't have a cotton ball (to put on the vein she just drew out of) and my blood is just pooling while she puts a bandaid on. Luckily I'm well versed enough to know I needed to put pressure on my bandaid. The NP who saw me was new to (per the MA) she really didn't put my mind at ease. Her expertise and knowledge seemed lacking based on the answers to my questions. First thing she asked me was, why are you here and not the ER? I told her my PCP sent me here because she didn't feel it necessitated a ER visit. She wanted me to be evaluated by YOU to assess and in your medical opinion, do I need to be seen further or what course of action next? She swabbed me for flu and covid and I verbally questioned her because I had isolated severe GI symptoms. She said sometimes those present wither GI only. Does it? I don't know, I'm not an MD but I'm also someone who works in healthcare and it didn't feel like the proper procedure. When I asked if she would be ordering any stool samples, I heard through my closed door "do we do that?". Ok, she's new, I'll give her that...but she comes back in and says "if you'd like to have the order for stool testing I'm happy to give that to you." Am I the md or am I the patient? I came here for your professional medical opinion! Do I?! So after I kindly communicated that I am looking to her for her opinion as the expert whether or not my symptoms necessitate an order, she still doesn't quite give me a direct answer! I haven't been to that many urgent cares, but I've come to see a trend that many of the urgent cares that are owned by a company with multiple locations don't have MD's on staff physically there. That said, I've also noticed the trend that many provide sub-par care.

Went in with an appointment. The Website said they took my…read moreinsurance. I get there and apparently they don't take it anymore. I offered to pay out of pocket as I was sick and needed care. They turned me away.

Great front desk, friendly and knowledgeable. Phlebotomist…read morewas excellent, didn't even feel the needle . My go to spot for blood test . Parking garage was close, safe and easy to access.

ANYWHERE BUT HERE!…read more This place is rigged. They purposely go behind so you have to pay the parking fee there. Not only that, regardless of your insurance, for some reason thy require a card on file? They went ahead and FULLY CHARGED a visit ordered from my doctor without even using my insurance! The only nice part was the lovely older gentleman who took my blood. Other than him, there is nothing good about this labcorp. I've been to 3 other local labcorps and experienced no issues like them. Whatever you do, DON'T GO HERE!