Even though it is not usually covered by insurance, once you get older, my doctor likes to order a calcium score test every five years to access heart attack risk. Luckily, my score was 0 (perfect) five years ago, and it was time for a recheck. This time, I was referred to Imaging Partners in Orange. I called to schedule an appointment and Elyssa was so friendly and helpful. They had a cancellation and were able to book me only two days out. She took all of my prerequisite information quickly and sent me a link to complete some paperwork online ahead of time. I arrived 15 minutes before my appointment and was impressed by their very modern and clean facility. Check-in was a breeze since I completed the forms online ahead of time. I only waited about five minutes and was called back. My tech Khan was very friendly and made everything a breeze. I laid on the bed feet first and he put a few heart electrodes on my chest. The bed raises and slides you into the center of the CT machine. It was not claustrophobic at all, and the CT machine spinning made very little noise. An automated voice instructs you to hold your breath twice for about five seconds, and then again twice for about 15 seconds as the bed slowly moves back and forth through the ring taking images. The process only took about five minutes, and I was in and out of the office in about fifteen minutes. I took the test on a Friday afternoon and the results will be sent to my doctor and posted in their online portal for me to view on Monday. Insurance usually doesn't cover this test, and the cash price was only $200. I had a great experience here, and will look forward to coming back in five years. read more

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Staff here was lovely. Very quick and professional. The facility is clean. I felt safe and taken care of during my scan. read more

Imaging Partners - 30 minute scan today through Function Health & Ezra - Diagnostic Imaging Near Me - Orange, California

Truly 0/10. The front desk staff is about the only decent factor in the whole experience. From errors in reporting that led to delays in follow up scans to a ultrasound technologist who was a TRUE NIGHTMARE. That women was the most careless, condescending, rude and overall unprofessional individual I have ever encountered in a medical setting. I lost faith in this practice to the point that I could not stomach the idea of this facility performing my biopsy and moved care completely at my own expense to City Of Hope. THANK GOD I DID. I consider that decision life saving. Do yourself a favor, go somewhere else. It's not worth it. read more

Only one tech working the day I took my 84 year old father in for an X-ray. That tech started a 90 minute lunch break right when we arrived. So my poor father had to wait 90 minutes since this business can't pay for more trucks to be on the clock. Unacceptable. read more

I had a really great experience here! From the moment I walked in, Lauren, Julina, and Marisol were very friendly and welcoming. It was nice to see them acknowledge me w a smile. Check-in was quick and easy, and they answered all of my questions without making me feel rushed. It really stood out to me as I'm not used to this level of service with the front desk staff at medical facilities unfortunately. Even though the office was busy when I went, (so plan for that), everything went smoothly and the staff was kind and professional the whole time. It's nice to be greeted by someone with a positive attitude, especially when you're already a little nervous about going in. Sometimes places like this can be intimidating since you don't know what you're walking into but they do a good job of making you feel at ease. Overall, it was as smooth as can be, and I definitely appreciate the customer service since that can really make or break the experience of a visit. I'd definitely recommend this office to others and if I ever need to come back I'll be sure to find a way to make it here, if possible. read more

Long overdue but still wanted to share the positive experience I had at Imaging Partners. Had a scheduled appointment and from check in to X-ray, fast, friendly and professional. Technician was Jerome and will gladly return for my MRI. read more

Imaging Partners - Diagnostic Imaging Near Me - Orange, California

My physician authorized a routine CT coronary calcium scan, I called Blue Shield who confirmed they covered the procedure at. $30 copay. I responded immediately to Imaging Partner's text messages to complete the online forms with insurance details. All forms were completed and my insurance card was accepted. I showed up 15 minutes early. Receptionist immediately asked me how I planned to pay the $200 charge and that this routine scan was not usually covered by insurance! That is conjecture and unprofessional. He had the authorization from my physician on his screen yet insisted I had to provide the physician's "order". So I am in the lobby on the Providence app looking for the "physician's order" and the tech calls me in.. I go in having no idea if they would deny my insurance later. So I went in for the scan deciding to deal with this guy after. After the scan I actually found the printed authorization in my vehicle and brought it in to show him there was no references about a "physician's order" on the printout of the detailed authorization for Imaging Partners to perform this scan. But alas: receptionist finally FOUND the order himself navigating thru Imaging Partner's billing system. No apologies from him. I tried to confirm he concurred with Blue Cross's $30 copay and he said they don't "handle copays".. so weird when the first words out of his mouth were about how I planned to pay. The tech and procedure was super efficient. However if you absolutely must use this provider do your due diligence with your insurance company, print out all document's (yea: you get to be a boomer) including physician's order before you get there. Update In fairness: the paper document system my Providence St. Joseph Heritage primary care physician group relies on yet I opted out of is as much of this problem as this provider's inability to access digital documents from physician referrals. Providence has been aggressively scooping up small private hospitals each with their own records management system and has done a shitty job integrating their records with the partners they outsource services to By the way I normally compose 5 Star reviews. Go thru them. Otherwise I try to cut slack and be fair. read more

Great experience overall. I was taken in quickly and the process was so easy. I was so nervous for my head MRI and Jerome made me feel so much more comfortable. He checked in with me the whole time and reassured me. Very grateful for the team at Imaging partners! read more

Wow. This is chaos! A whole room full of people. Check in at kiosks is a joke. From the kiosk requesting a PASSWORD, so I needed to get the front desk nurse to open it, to the "final" screen having ONLY two choices "BACK" OR "RESTART" - so the nurse said- here let me help you up here. Nurses kept calling patients who did not answer and the snarky front desk said, they had already been called back, but we are backed up because people keep needing help with the kiosks. There were MULTIPLE PROBLEMS with the kiosks and many savvy women had issues. The front desk treated everyone rudely. Then she argued with me that "it worked for other patients" which is a LIE. 4 WOMEN HAD PROBLEMS WITH THE KIOSKS. VERY BAD OFFICE. EXPERIENCE. read more

I needed a CT scan for my kidney stone surgery. I contacted them, provided my surgeon's requisition form (which was a STAT order, as I was having the surgery the following week), and my insurance information. After not hearing back from them two days later, I just couldn't wait any longer (as my surgery date would have been postponed), so I went somewhere else and had the scan completed. Imaging Partners' manager texts me back TWO WEEKS LATER saying that they couldn't verify my insurance. Calling them incompetent morons would be an insult to incompetent morons. read more

I just left Imaging Partners. I was really impressed. The entire staff was really friendly, the office was beautiful and clean, and I only had to wait about five minutes to be seen. That's unheard of! However, the main reason I decided to write a review was to say thank you to Jerome, my MRI tech. I needed an MRI with contrast, but I have a severe needle phobia. Jerome put me right at ease. He alleviated all my fears and concerns, and he let me know what was happening every step of the process. He even gave me options regarding an IV or a butterfly and completely explained both of them to me. Jerome's patience, kindness, and professionalism truly meant the world to me. I will forever recommend Jerome at Imaging Partners to all my family and friends. Thank you again, Jerome. Give this man a raise! read more

3/6/2026. 8:00am. Just finished with an abdominal ultrasound. The ultrasound tech looked like she was 18 years old. She had no bedside manner. She got the ointment all over my shirt and acted like it was no big deal. Management needs to address this with her. read more

Imaging Partners - Diagnostic Imaging Near Me - Orange, California

I just had an MRI of my two shoulders and my neck at Imaging partners. I am very claustrophobic and Jerome the technician was very compassionate and kind. He made the experience so much better. I'm very thankful read more

Ashleigh was my ultrasound tech and I absolutely loved her. Extremely professional, kind and went the extra mile to make me feel comfortable. I will return to see her if I need further imaging. Thank you Imaging Partners for having such a wonderful and knowledgeable ultrasound technician. It really makes a world of difference that Ashleigh is part of your imaging team. read more

I had to take my 93 year old mother for x-rays this week. Luis, the x-ray tech, was very kind and patient.

The absolute best Customer Service experience from Jerome at Imaging Partners of Orange. Head MRI causes anxiety/ claustrophobia to some individuals like myself but with the guidance and support from Jerome I was able to work through it and complete the exam. Thank you Jerome!! I so appreciate you!! read more

My overall experience was amazing. Everyone was kind and thoughtful. This was my first time having several MRI's at once, but Jerome was there every step of the way making me feel safe and comfortable. I definitely recommend. 5 stars. They went above and beyond with their service. read more

Came for an MRI a couple weeks ago for my neck and had too much anxiety to go through with the scan. Reluctantly rescheduled and Jerome was my MRI tech. He was so kind and made feel completely comfortable. Got through it yay! I'll be back if needed read more

horrible customer service via phone. For Medical Records you have to call over and over to get anything sent to your other doctors. As I was on hold for over 20 minutes listening to annoys music, I get a canned message saying" we are updating our systems so you may have long wait times(no kidding) but this will make our systems more efficient". what a joke. More efficient would be to hire enough staff. I'm sure they're taking in big money since they have the nerve to charge $49.95 a year to access your test results. Really???? read more

Check-in was seamless. All staff, starting with the person who scheduled my MRI, to the person who performed my MRI were all professional and efficient. Jerome was my technician and he was empathetic about the difficulty maintaining a awkward position in the MRI machine. He was supportive and friendly. The gal who scheduled my MRI put me on a cancellation list and held true to her word and called me when there was a cancellation. The front office person was cheerful and appeared to like his job. It was a great experience overall minus the uncomfortability of having an MRI performed! read more

What amazing people you have working here. I have been coming here for years and I will continue to drive miles out of my way (from Palm Springs) because of how pleasant, accommodating and professional Katheryn and Jessica (Jess) are. Thank you so much for taking such good care of me and the people who come into your office. You two went out of your way to help get things done expeditiously and it really helped put me at ease as I waited for results that had me anxious. I also sat in the waiting room and watched Jess be so kind to everyone who came in. She went out of her way to be helpful and make everyone feel so well taken care of. With employees like them you have something special. read more

Good place for imaging . I have been here a few times. Must keep in mind there is a long line at times all the way to the entrance just to check in for your appointment. read more

Imaging Partners - Line to check in for your appointment - Diagnostic Imaging Near Me - Orange, California

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They took their time and answered all my questions. The ultra sound tech was very helpful and friendly.

TERRIBLE customer service. Here for an ultrasound and they act like their job is more important than my baby/my understanding of how MY baby is doing. They need to remember this is an industry where we select health providers. We are customers and they are not in control. I'm not asking for any medical details, recommendations, or results. But this tech refuses to let me see the monitor which is beyond absurd. I will never be back and hope that any other expecting mother goes to a facility that leads with family first. read more

Shout out to oneyda Castro and Danny for great service. Especially for Elyssa who went to great lengths to expedite my test finding cancelations. So grateful read more

The check in process was simple and fast, the staff at the front desk were friendly and efficient. It was my first MRI and I was slightly nervous about it, but Jerome was calming and made the process very easy. read more

I had a 30 minute MRI to get done, in a closed system. I felt a little claustrophobic at first, but the technician Jerome.

From check-in to completion of my testing, I was treated respectfully and courteously. Technician Jerome was friendly and professional. I couldn't have hoped for a better experience. I have used their services several times and the experience has always (always) been great! read more

There is always a long line to register and check in. My 1st ultrasound here was not great. Cold gel with a cold attitude from the tech. She was a mask nazi and got off on telling me to adjust the mask to cover my nose. Not very nice. at all. She left gel on my belly and table so it got all over my clothes. 2nd ultrasound, the check in line was even worse. I waited 45 min to get in. They require you drink 16 oz of water 30 min b4 your appt. Imagine my bladder. Just imagine - pure torture. But this tech was very nice, more detailed and the gel was warm not ice cold like last time. She wiped the get off pretty good. Better but mixed experience. read more

Wonderful ultrasound experience; Ashley M. is such a wonderful representation of both medical and patient care. I highly recommend and am beyond thankful to have had such a knowledgeable and experienced technician, whose kindness sets her above all others in her field. Thank you again Ashley! read more

April 15, i had an appointment at 4:30pm, i encountered an accident on the freeway driving to the office and attempted to call the office to inform them with no answer. i arrived and was waiting in line to check in at 4:35pm, fully accepting that i may be turned away and asked to reschedule since i was in fact late. Upon being assisted by the receptionist, she was very rude to me and mocked me in front of the other patients in the lounge when i told her there was a big accident on the freeway on my way there. fortunately the ultrasound technician was very nice and made the process quick, easy and comforting. i will not return to this facility for future imaging needs. the front desk staff was unprofessional and did not create a welcoming environment for PATIENTS coming in to have medical imaging done. read more

I came here for an ultrasound and my experience was great. Three waiting room is very large and clean. I was taken in less than ten minutes from my appointment time. There's a locker where you can undress, put on a robe and store your stuff. The ultrasound technician was great. She was professional, and friendly. The ultrasound took a while because the baby was taking a while turning over but she did whatever she had to do to get the images wee needed and afterwards even showed us all the anatomy and printed pictures for us. This place was professional and didn't push you to purchase a bunch of extra services (other imaging places did that). The only thing I thought was a little weird was that they wanted me to pay $5 to sign up for their portal to view the images. However, you don't have to do that since your doctor receives the results anyways. They said the results would be sent over the next day but it took a few days extra. All in all this place is excellent and definitely my to go page to get an ultrasound done. read more

Tried to email and call them for appointment but there was no response. They obviously don't care and I could only imagine trying to get a hold of them if I had billing issues. read more

Awesome service. Clean location. Not like one of those clinics in the hood. Awesome treasure box for kids and nice competent staff. Lady in front was awesome. Someone needs to give her a raise. My daughter likes to see her xrays. They of course can transmit to your providers office electronically read more

Imaging Partners - Small fracture that the radiology department found. They get you in and out quickly here - Diagnostic Imaging Near Me - Orange, California

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I had an MRI and the Technician was Great! Pictures came out great! Also had X-Rays too, info was given to my Dr. very fast!

Never been to a more professional business. From the check-in desk to the technicians to the to requesting of records....all helpful, knowledgeable and friendly. This is unheard of in the Orange County medical community. Congratulations to your team! read more

Scheduled for a MRI, got an appointment within 2 weeks. Got texts confirming appointment 2 days prior. Arrived half hour early as instructed, filled out questionaires, was taken in for the scan within 5 minutes. This facility is nice, clean, quiet, large with multiple MRIs and X-ray machines with half a dozen staff. Changed to a robe and went in the MRI machine. The scan took about 15 minutes. I was out the door in 20 minutes total. Test result was sent to my MDs the same afternoon. The people here are professional, pleasant and efficient. Service was right on time. recommended. read more

Been going here for years and always get me in on time. They are professional and staff is courteous.

Found it easy to make an appointment once I had my referral. I left a message and they called back. Front desk personnel show little concern for patients. My guess untrained in medical protocol, just medical billing types with a few hours of study. The tech for my CT scan was polite and courteous. He explained the procedure and helped me feel comfortable . Heres the weird part, the lobby door is locked during regular hours. You have to tap on the door to get in. The desk clerk barks about standing " behind that sign" . Her chance to assert some authority. Office manager needs to be booted out and get someone who will enforce medical office etiquette. They fail to realize patients are frightened not knowing what lies ahead, help out a little will 'ya. read more

MRD has changed forever. Their billing is outsourced to the Philippines and they know nothing about HIPAA compliance. Calling the office is horrible. No one picks up the phone ever and the phone hangs up on you. I would never ever use them again. Sadly, I am trying to resolve a bill with them to bill my Aunts secondary insurance and they are incompetent. They used to be ran so well and MRD were doctors that cared so much. It appears they are probably retired or completely detached from what is going on now. Find another option for your imaging needs, as they are falling apart billing and systems wise. The wait times are horendous. read more