Beware of this location & the one on Main Street.. I couldn't type what quality of care because there wasn't any, it was more demeaning. My goodness, my doctor's office not only sent me but also my relative here. There are two locations. The staff on the phone are extremely rude. I wish I had read the reviews before bringing my relative here. There were three patients in the lobby waiting, but the tech on a Saturday decided he was gonna take a coffee break and shoot the breeze as if nobody was there complaining how he didn't get to be hired at the other location off of Main Street. That went off for about 10 to 20 minutes. After he was done, he said oh I better go clean the machines for the next patient. Literally, he deliberately set out to be mean because he was unhappy with his work situation. My relative went to the restroom really quick with her jacket on, and he was quite rude and said you can't wear that back there. They replied that they weren't planning to. While they finally got called to get their MRI done while I was waiting. My relative got chewed out by the tech that they were moving then they said it was their feet then they changed it. And I don't understand if you're so unhappy with your job then quit. It's better than treating people like crud. So I called to see about parking for the main street Location. The person that answered the phone today. Acted like there was no such location. Then I repeated it and they said no that's not right. And that was the last straw. All I wanted to know is how much for parking. I call back later since that person hung up on me and I got somebody that was nice and I canceled my appointment. I would literally Prefer being dead in the street with broken legs than even being near any one of those people to take care of me. Read the reviews for stay away from this place. It is horrible and I mean it both locations. Dear God did you read all of the reviews 98 point percent of them are about how bad it's run. Don't let your doctor send you here it's awful. if negative zeroes. They obviously don't care to retrain their people because there are so many bad reviews on here. It's so sad that they don't care at all. Forgot to mention that if you're not a size 2, and if you were permanently disabled, they treat you worse read more

Staff is frendly,helpful and willing to help. Relaxing atmosphere. Walk-ins are welcome for x-rays how much make appointment for MRI staff get you in as soon as an appointment available they don't make you wait much weeks. read more

Imaging Partners - Nice area to relax - Diagnostic Imaging Near Me - Orange, California

The front desk folks need customer service training. The lady got snippy w me because I was upset at them canceling my appointment which I waited 30 days for. People needing an MRI usually are hurting... and these jokers have zero empathy. read more

This place has no customer service. I email the information that is on the office recording and wait to hear from them. It's been 3 days and they have not contacted me. I call and sit on hold for 10 minutes then a recording plays stating to leave a message with no other information regarding they will call you back. Terrible experience so far. read more

It is now July 29, 2022 @ 1200. Waiting for my turn but I just want to say that this lady at the front desk sitting at the middle is so rude to us. She should know how to be discreet when talking to us patients. I understand that she may just be talking loud because there maybe some patients here that cannot hear properly, but still she could still at least try to be polite too. Saying HELLO OR GREETING US NICELY, saying PLEASE and THANK YOU is not only applicable to little kids. Maybe she doesn't know that. But just to be clear... other staff are so kind and polite but her. :/ read more

I had an appt scheduled for today and upon arrival I was told my visit was for next week. Full bladder pregnant waiting for a ultrasound . I was offered to sit and wait for possibly two hours to be worked in -maybe . Fully booked and may not be seen. No apologies. When I scheduled I was even asked to email the order over and the date of appointment was included confirming in the body of the email that was just booked. Very disappointed. read more

Horrible services. Waited over 2 hours for an X-ray for my daughter when they said it would take 40 mins.

I Have had 5 back surgeries and have always gone to this place, the staff at the front and back are very nice and pleasant however booking the appointment first with the scheduling department over the phone is not good at all, they insist all forms requests made by Doctor must have a picture taken and emailed to them along with insurance information first even though the Doctors office already sent the request. The scheduling department will not make an appointment until this is done. They are very rude about this, I explained my camera is broken and I can not take the picture and stated that the Doctors office already sent the request. Imaging Partners stated, If your cameras broke have someone or the Doctors office send all items they are demanding. Just a year ago or so once the Doctors office send the request Imaging Partners will call ME to schedule my appointment but no longer will do this. All this stupid stuff they insist on pushes my appointments off by a week or even more even though I am at this location every couple months for MRI or x-ray. I called my insurance and asked if can receive services without owning a camera, their response was YES, Of Course! My insurance will now give me alternative Imaging companies so I no longer have to go through Imaging Partners and their new Rude scheduling debacle. You Should Also Ask Your Insurance For a Alternative To Imaging Partners. read more

Every time I have been there for any imaging has been a great experience one great thing is that you are now able to fill out your paperwork before your appointment instead of sitting in the waiting area to fill the paperwork out kudos to them read more

These people have no clue how to answer phones or emails, how do you offer this email and phone number when u dont even answer either of them for weeks?! How is anyone supposed to make an appointment. Such a pathetic embarrassment of a medical center. read more

Great staff. Louie was very friendly and helpful. Great team there. Clean location and get fast with getting you in. Everyone is excellent.

Very easy to schedule and inexpensive as advertised. Staff was very friendly. Easy to find.

My primary care physician wrote a referral for an ultrasound and it took 2.5 weeks for me to get an appointment which is fine. The office sent several text messages to follow up and confirm and have me fill out the paperwork in their portal. I did all that was required and I was greeted with do you have your referral and I said no and the staff said oh it says you were supposed to bring your referral. I'm sitting in my car typing this. I was not seen. There was no offer of can you give us time to get in touch with the PCP office and come back etc. While I was waiting to be checked in the staff was discussing some system glitch and hoping the patients would not show up. I'm disappointed and will not be coming back here. read more

BEWARE!!! They DO NOT offer CD's of your imaging. Your images are farmed out to a third party "Pocket Health" who charges you each time you want access to your own records. read more

We've been to 3 different places for ultrasounds and this is by far our favorite, we will not go anywhere else!! It's extremely easy to make an appointment, you can screenshot the "order" and email it to make an apt. We've been here 3 times this pregnancy and every time the staff have been wonderful and so kind. Our tech was Brenda, we've had her twice now! She's so sweet and made me feel very comfortable the whole time. She printed our ultrasound pictures and got great images!! We love coming here and will come here for the remainder of this pregnancy and the ones after, shall we be so lucky again! read more

I brought my grandson here for x-rays and the front office staff was so professional, welcoming and engaging! Kathryn was most helpful, friendly, and patient centered! I arrived without my grandson's insurance card, she went the extra mile to find his coverage, and was successful all in about 5 minutes! We were able to be seen immediately with little to no wait! Her level of service not only saved me a trip back home, it also saved us time as we did not have to reschedule his appointment! His imaging tech Julie was kind, patient and very kid centric, as she worked with my grandson. He felt very comfortable with her. Kudos to this caregiving team for excellent service, care and a great first impression! read more

Imaging Partners - Kathryn and the front office crew! - Diagnostic Imaging Near Me - Orange, California

My mother just had an MRI done and the tech was absolutely rude to her and very rough! She was panicking during the procedure and the way the tech approached her was absolutely unprofessional. I understand that we are in a pandemic and that they are busy but as a HEALTHCARE professional this is unacceptable!. Every person has a different journey and they are there for a reaso! Will never take any of my family member here again!! read more

Fast and Great Customer Service. Clean Facility. Lots of parking space. I have had X-rays and MRIs done not only for me but for mother and never had to wait longer than 10 minutes. Even if you arrive super early to your appt they make sure to assist you right away. read more

This was super nerve wrecking for me. I have heard about HSG before and that was not the most comfortable thing. It definitely was not! However, thank God for Katie. She talked to me the whole way through it and made sure I was ok. She was an angel! The place was very professional and clean. Even the robes made me feel like I was at a spa. If you read this, thank you Katie! read more

Wonderful facility, staff is cheerful,friendly. Areas are clean. Wait time was minutes, climate control was great, not freezing like other places. read more

Freaking unbelievable, I never received a bill or a phone call from these people. They just sent me directly to a collections agency for a freaking lousy $37.62. Had I received a bill or a phone asking if I received a bill, I would have paid it immediately. Apparently these people aren't very bright! I DO NOT RECOMMEND THIS BUSINESS! read more

Literally the rudest scheduling department I've ever encountered. All I wanted was to schedule an appointment for my mom but we were put on hold for over an hour and when someone finally got to us she was super rude and gave attitude while asking for my information and when the call cut out midway we didn't even get a call back and had to be put on hold for another hour. Obviously if the call cuts off you would call them back if you're in the middle of scheduling an appointment? If you're going to give the worst customer service in the world then just quit. read more

While I can't comment on the quality of imaging or subsequent reports, I can say trying to schedule an appointment here is absurd. No one EVER answers the phone, at least while scheduling CT's. I've used the call back feature and the only time it "worked", I was just put back into the "long, no one answers" cue. I may ask my doctor to send me to a different imaging center because I'm beyond frustrated with them. read more

Very rude from CT scheduling department! ZERO star but i won't be able to write my review if i won't click at least 1 star.I think the lady I spoke to is Laurie!You are VERY VERY RUDE!! If you don't like your job, QUIT instead of torturing people with your unprofessionalism!!! read more

I did a walk in request for x rays. The whole process took 10 mins and most of that time was the paperwork. Very efficient, check in was easy and the staff and technician were all so very friendly throughout the whole process. read more

Finally got my authorization. So I call AGAIN to schedule my appointment (give them another try). Well was told I need to email my authorization to them and THEN call back to schedule my appointment. Ummmm you would think you would call customer back to schedule the appointment. Or better yet - clearly this place is a joke and maybe my MRI business is nothing to them. Not trying again moving on. Good to know there are other MRI centers that would help me and provide better service. read more

Went in for the first time to this location and the front desk was quite pleasant and helpful. Andrea my ultrasound tech was amazing. It's my 5th ultrasound and she was above and beyond any others I've had. Even though they can't tell you anything her personality and demeanor helped relax me and it was a great experience. Will be requesting her the next time I go in. read more

Very helpful staff! Their waiting room is very spacious and clean. Overall great experience, even when scheduling the person who scheduled my appointment was very helpful and gave me all the information regarding the prep for my exam. Will definitely come back if needed and would definitely recommend! read more

I would like to complement my MRI Tech Danny, for an outstanding appointment yesterday Oct 29th at 2:00 pm. My MRI was longer and more complicated than my past MRI's. He talked me thru the entire process, with calmness and caring The music was perfect in my earphones and really helped to calm my anxiety, he explained every detail as we moved thru the process. I have Stage 4 Brain Cancer and as the treatments become more difficult at times, it is nice to know someone listens and cares!!! Thank you Danny, from Sandy Richmond read more

My first visit here for my ultrasound was very pleasant. The technician was very informative & let my husband & I know what she was doing every step of the way. We were in & out of there with AMAZING photos of our baby. The staff seems really nice & professional. Each of my appointments were as scheduled with no waiting. The waiting room is nice but it can get crowded if your appointment is later in the day. My second visit was not so great. I had a different technician. (I think her name was Twee?) She was not forthcoming with information but did answer questions when asked... It was my "gender reveal" appointment. I came in with a full bladder as requested & she was checking out the baby. I am not sure if it is normal or not but when she was pressing down with the "scan thing" on my tummy, it was PAINFUL! I figured it was because I had a full bladder. She allowed me to go & relieve myself before continuing with the ultrasound. When I came back, there was more painful scanning on my stomach. I was sore all day & the next due to this. I was not able to see any of the "scanning" that she did. All that she showed me was the proof of gender & she was scanning for about an hour... Again, I am not sure if this is how it usually goes as this is our first baby. Im sure If I needed to, I would go back due to my insurance but I would request a different tech to take care of me. read more

Imaging Partners - Our AMAZING Ultrasound from our first visit. Baby Annabella - Diagnostic Imaging Near Me - Orange, California

I had my x-rays and after paying them $5 and waiting for 4 I was still unable to get my images on their website. This is the second time that happened to me in this same exact place. My surgeon too has not received the images. Please do not come here. For the love of God go to another imaging center where they can burn the images for you on a CD right then and for FREE. read more

Came in for a xray on my sinus problem, front desk is extremely nice, and they try to make you feel comfortable.

I have been going here for years and today I encountered Celeste on the phone. Never have I encountered such a contrary person. If I didn't need the procedure so much I would have told her to phuck herself! She threw up every roadblock she could think of to deny me an appointment. Finally she declared that " now I will have to call the doctor to clarify what they want." She got really pissy when I asked her if that wasn't her job? So now I am waiting to see if she is actually going to call them and than call me back with an appointment time. I am not confident at all. Damn! read more

Amazing place. Thank you for always being professional and friendly every time I am here. I really appreciate your compassionate attitude and your fast service. My doctor requested some test done and you guys gave me an appointment an the results before my visit on the same day. That's what I called phenomenal service. Keep up the amazing work! read more

Imaging Partners - Clean and organized lobby - Diagnostic Imaging Near Me - Orange, California

Worst customer service and rude staff. I called for the 3 days straight to make an appointment and I got no response.

This was our first time at Imaging Partners and overall I was VERY impressed with the facility. We checked in, waited for only five minutes, and were out the door in 15 minutes. The front office/waiting area was very clean and nicely decorated like a hotel lobby. Louie Lacap helped us upon arrival and provided excellent customer service. He walked us through the process and we instantly felt assured that we were in the right hands with him. He was always one step ahead and had an answer for every question we had. Brenda was our sonographer and she was very professional and courteous. I will definitely continue coming to Imaging Partners with my family. Thank you to all the staff members! read more

I came here with my fiancé for some x-rays and the service was quick and courteous. We checked in and, even though the receptionist was busy on the phone, she still managed to quickly process our paperwork quickly and get us in i. A short amount of time. We were in and out relatively quickly. read more

Great customer service! Nice ambiance! Warm and Welcoming! Get your next MRI done here :) read more

My first time coming to Imaging Partners and the facility is very clean upon walking in. The waiting room is comfortable while checking in. And not to mention how simple Kathryn makes checking in. She's efficient, pleasant, cheerful and makes you feel welcome. Will absolutely come back if my doctor orders read more

Excellent enviroment and friendly staff just take all the anxieties from you！It's a good place with advanced equipment and responsible staffs that you can rely on! read more