The entire staff was kind, professional and friendly. I was not rushed. The nurse who gave me the shot prior to the procedure explained everything in detail. I had a MRI with contrast on my knee. The office was clean and there was plenty of parking. read more

I Had to get MRI's for my brain and spine for my neurologist and neurosurgeon. Brook was the nurse that took me back. I do like this location I come here often for my MRI's. When I changed I was already in pain and not feeling well so when I laid down I told them. For me it's so very painful to get these done. I guess I didn't drink enough water for contrast and with my small veins my veins collapsed twice so they had to bring someone else in to do my contrast. I was honestly tears during my MRI scan cause of my pains but I made it through phew. Brook was so sweet and the girls that did my scan were really friendly. I told them I was in so much pain they understood but not much they can do for that. I felt so dizzy, nauseous, sick and hurting that I was a bit scared to drive but made it home but made it. I do like this location not their fault about the contrast I have small veins and I should have drank more water. Thank you Brook for being so friendly they let me lay down for a bit till I felt ok to stand up. I ended up sitting in the dressing room for a while to gain my strength back. Lots of parking here, they also have covered parking as well. i parked in Handicap up front. I really appreciate the friendly smiles and kindness especially when it's so hard for me to get through these tests. Have a beautiful day, be kind to all your patients always :) Aloha read more

WaveImaging Orange - Waiting room - Diagnostic Imaging Near Me - Orange, California

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It took 11 days to receive my results. There is no one to call, since all numbers go into the same place. The receptionist is friendly and helpful but 11 days to receive results is poor. I do not recommend. read more

**Appointment do not matter** My appt was about 30 mins ago and it's taking another 15 minutes. What is the point of taking appts if the process this way. read more

The staff showed exceptional attention and kindness. When I arrived at 4:15 pm, I was attended to in an extremely efficient way, highlighting the excellent work of Angie, who was at the reception. After requesting my identification and insurance , she directed me to Kelly within five minutes, who proceeded to take the corresponding X-rays. read more

Over 10 ago I had two MRI for both knees and still no reports from doctor. I call many times to get answer, but keep saying no reports. I had too cancel my appointment with surgeon two times read more

There's a lot to be said for having empathy--especially in the medical field. I had a 1:00 pm appointment for an X-ray on my right knee. I left my house at 12:46 (I live two minutes away) so I could get everything in order and still make it in time to pick up my son from school at 2:30. Well, parking was a mess, and I really needed to park close because I still don't know if my knee is fractured or just badly banged up. By the time I got inside, the receptionist had three people ahead of me to check in. Once it was finally my turn, the first thing she said was, "You're late, we're going to have to change your appointment time." REALLY? I asked what she meant--"a later time?"--because when I made the appointment online, availability was already limited. She responded with attitude and said it would have to be at a later time. This lady clearly saw me in discomfort, literally wincing from the pain, and still showed zero empathy. I worked in healthcare for over 10 years. The minute I felt myself losing patience with people, I left. Not everyone can do that, I know--but damn it, if you're in this field, you're supposed to care. Now, four people have gone in before me--and I know not everyone got here on time, especially with how slow she processes everyone. Empathy matters. And today, it was very clearly missing. read more

Yesterday Mom's appt for her bone density was a great experience, staff are now friendly from the lobby front desk to technician who assisted my Mom. Signs for suite numbers ditections are now posted. Parking was good didn't have to spend time looking. Great improvement from my last experience! read more

The facility and equipment are outdated and CT tech inexperienced. Tech didn't insert IV port properly, CT machine was too small -had to bend my legs and hold them there dueing the scan!!! When I received the radiology report, they failed to address or report on my lung nodules, which was specified on the orders as the reason for CT scan in the 1st place!!!! I called, and physicically went into the the facility to ask why the lung nodules we not mentioned on the radiology report, and they said I need to call my ordering physician and have them call WaveImaging radiology to request an addendum! Would save me alot of work to just have them do their jobs properly the 1st time!!!! read more

I have been cancelled 4 days in a row for my mri biopsy. They don't have any backup radiologist when the only one is out. This is unacceptable for patients with life threatening issues. This is beyond frustrating and I am still waiting for this procedure! read more

***UPDATE*** I was contacted by a manager at the establishment and I believe her name was Sheela but if not, I was very appreciative of the call because it showed that they cared. She was very apologetic and explained to me that they owned up to their mistake and I appreciate that. read more

After my visit here I took the time to read some of the reviews and the poor customer service expressed from others align with what I experienced myself. There's a blonde woman in the front who seems to have really poor customer skills and it ruins the experience for those coming to WaveImaging. I came here on 5/2/25 between 1030am-1130am. After getting an authorization for a ct scan, I got several calls to set up my CT scan appt. I went with Wave because they were located near me. I waited several weeks to come here and took a day off from work. I signed up for a 10:40 appt and could not come 20 mins early because of back to back appts. I arrived at 10:40 and 2 employees were talking. One said hi to me and helped me shortly as I was the only one in the waiting area, but the blonde lady kept trying to talk to her about stuff. Then I was asked to pay $100 co-pay and since I wasn't expecting that co-pay amount for the visit, I inquired about it. I wanted to make sure that they were actually in my network before proceeding because I have never had to pay that amount for a co-pay. Instead of showing me confirmation, which they had, the blonde lady in the front told me to call my own insurance, scolded me for not coming earlier to solve issues like this and now its "late" so she's going to cancel my appt when we both know it takes 10 minutes for a CT scan. Keep in mind that all of this occurred within a minute after I simply asked for confirmation if they're in network. It shouldn't have been that difficult to confirm on their end. If this is how she handles issues with new or returning clients, she's a detriment to the business. She's not very good at seeking solutions and couldn't care less about helping me out. I literally had to reason with her to let me get the service done and I'll be out of her hair. She should be embarrassed for communicating the way she did to a patient in front of other employees. I hope no other employees take her seriously if she ever tries to train them. Im glad she doesn't make the final calls here otherwise this facility would be doomed. I appreciate that another employee jumped in and gave me documentation to confirm so even though the supervisor showed up as I requested, I didn't need to talk to her. After the helpful employee confirmed with the technicians that they would still do the CT scan, I went in and was out in 10 minutes. The technicians made the process quick and easy and they were actually friendly which is why I'm even rating this facility anything higher than a 1. If you see a blonde lady acting up, do not let her waste your time. Avoid her and speak to someone who doesn't try to cancel your appointment immediately and who is actually interested in helping you get the medical help that you're there for. read more

the service is fast if you make an appointment. but making the appointment is ridiculous, i made an appt for my mom to get an ultrasound on one leg, the girl on the phone took one hour to give me the appointment. read more

They struggled with IV. Then put me in MRI and said I needed to go to a different location--meaning Santa Ana. They were not competent.

They broke skin for my mammogram and didn't clean well enough, and it gave me a yeast infection on my breasts! I'm furious! They were also rude AF! read more

Yesterday, I was on hold on the phone for 40 minutes before giving up. Today, I called back to schedule, and was transferred FOUR TIMES. I confirmed I had the right department with each person I spoke to, but none of them wanted to/were able to schedule. Going elsewhere. This has been the worst experience ever, just trying to schedule something simple. Disorganized, unprofessional, frustrating. Go somewhere else and save yourself the trouble. read more

This place is the worst! I am a cancer survivor. Recent follow up had an abnormal MRI. was told needed a biopsy and scheduled 4 weeks out!!!!! Then 6 days before my appointment, I got a call that they had to cancel my appointment and reschedule me for another 4 weeks out?!?! because radiologist is out. this is UNACCEPTABLE. this is not how cancer patients should be treated. DELAY IN CARE IS UNACCEPTABLE and GROUNDS FOR MALPRACTICE!!!!!!!! read more

I was referred here by my oncologist and insurance for a mammogram and ultrasound after a CT scan showed a lump in my breast. I scheduled for Monday, November 9, and was told to bring my previous records. On Friday, just before my appointment, I received a voicemail canceling it because they said they didn't have my records. I had them ready to bring, but the office was closed for the weekend. When I called Monday, they said that's "the protocol" and rescheduled me for November 12. I collected every record from my oncologist and showed up early, but the front desk staff was extremely rude and unprofessional. They kept me waiting for hours, saying they were "downloading" my records from Kaiser, then blamed Kaiser when they couldn't get them. After all that, they refused to reschedule me and even tried to take me into a storage room to talk privately. As a registered oncology nurse for 38 years, I was shocked by how disorganized, unprofessional, and uncaring this place was. No patient--especially someone being evaluated for cancer--should ever be treated this way. If you're referred here, call your insurance and ask them to reassign your authorization to a different imaging center. They will do it (I did), and you'll save yourself the frustration. Honestly, I would not trust the radiologists who agree to work in such an unprofessional environment. read more

Absurdly sloppy, careless and inefficient. If I could leave ZERO STARS I would! I had an appointment at 9:50, showed up 10 min early after checking online, and providing all documents and photo of cards online. They took my ID upon walking in and checked me in after 1:35 min!!! All this time I was waiting, asking politely what's going on and was told to wait. I was told that now I have to wait another 20 min. AVOID YHIS PLACE LIKE IT'S THE PLAGUE! RUDE, RUDE, RUDE! read more

I showed up at 7:25 after confirming my appointment was at 7:30 today. I spoke to a young lady yesterday and explained that I would not get here at 15 minutes early and then I had been here before. She said no problem just try and get here five minutes before to sign a couple of papers since I already had everything on file. She proceeded to tell me that she would email me the document, but I did not receive it and she said if it did not go through, don't worry, just come in and sign in. The woman at the front desk with glasses and short hair was not very receptive to not just me, but to any person coming in as I watched her. She then explained to me there's no grace. And she wasn't sure if they could do my MRI. I had to then insist let her know that my appointment was at 7:30 AM and it was currently 7:29 AM and I had already submitted everything. Not comfortable to push back and I needed to if I was going to get this done. I saw her reject other patients getting their MRI and disappointing because not everyone is comfortable to push back when it's needed. I didn't want any special treatment, but I was there on time for my appointment as I was instructed and prepared. For the record this review was written several months ago. I just forgot to hit send and got a pop-up reminder. I hope that Hwave Imaging has hired improved staff that are more professional and caring. The actual Mri performed was seamless. Which is why I gave the three stars read more

After reading all the negative reviews here, I was pleasantly surprised with my level of service. I dropped in on a Friday morning, and was registered courteously and treated very quickly. The waiting room was peaceful and pleasant. I will say that I was unable to get through by phone, and I was unable to log onto their online appointment center after trying several browsers and enabling cookies...something is amiss here. I viewed my X-rays the following morning and can schedule a follow up with my PCP right away. Good experience for me, but I suppose it could take longer if the office was busier. read more

Had my first ever mammogram and ultrasound- and although the staff was a bit stand offish at first, they eventually warmed up and helped create a more comfortable experience through an uncomfortable situation. Everyone tried to be as gentle as possible, and ensure I was protected through the process. read more

Hands down THE WORST customer service ever. Rescheduling should not be a hardship. Went back and forth as the rep told me I have Covered California for insurance. No, I do not, I receive insurance through my employer. Proceeded to tell me I owe over $400.00 for a mammogram. Wrong again. I do not think she was even looking at the right insurance profile. Gave up after talking in circles for 5 minutes. I will go out of my way to not recommend this group and encourage friends and co workers to go elsewhere. read more

There's no one I can talk to about a possible false radiology report. They told me I had a serious medical condition and should report to the ER immediately. I was admitted to the hospital based on the Wave report. The hospital ended up taking a follow up image that disputed the need to seek ER care. The hospital image didn't show the serious condition that Wave reported. read more

Considering Yelp is known to delete negative reviews, let's see how this goes... Tried scheduling an x-ray appointment for my sick mother with a doctors rec. They won't let you schedule anything in person or over the phone. The online portal is horrible. It will randomly boot you out and/or not display correct locations and time. We managed to schedule a time slot two weeks out. We finally make it to the Orange location and my folks were told that they're overbooked and to try another location in Santa Ana. Meanwhile, 5 minutes later, we log onto xrayhours.com and navigate to their location to find that their wait times are 11 minutes and there are slots available all throughout the day. They can't even get their own web portal to correctly display available time slots. But this is the ONLY way you can book an appointment with them. So if you had to take precious time off, good luck, as it's a complete crapshoot as to whether they will honor your appointment. Now, I'm trying to book an appointment at their suggested Santa Ana location which, according to their own words, "is a guaranteed appointment." Well, go on xrayhours.com and look for yourself that you can't even select Santa Ana's location. If you click on that location, you'll be redirected to their Anaheim location. Tried to call them but it's a strict robo-operator that will hang up on you if you try to talk to a real person. And they remind you that appointments can ONLY be made online. A horrible service made to underserve people in need. read more

9am appt still waiting at 10.30 whats the point of an "appointment " tustin office !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

I went in for a pet scan and I had a lot of anxiety and fear my technologist Garret Anderson was the best he was so patient and explained everything that was going to happen and it made me feel so much better. He is truly good to his patients kind, patience and concerned how we are feeling. If I have to have another pet scan I will be asking for Garret again. Thank you kindly Garret your the BEST. Nurses were good too. read more

I take the day off to get seen; arrive half an hour early 8:55 . I heard them say they weren't going to see some ppl didn't know it was going to be me. Nonetheless I waited till 9:35 for my appt only to be told the tech called off and they wouldn't be able to see me . read more

They removed my review so I'm posting it again. For starters the front desk girls are rude & not friendly 3 days before my scheduled appt I had my doctors office fax my order to this office, when I arrived the day of my appt I was already in the room where my procedure would be done, NAKED & Dr. "Ma" is one of the rudest, inconsiderate, unprofessional doctors I've ever came across. She comes into the room and tells the radiologist Maren to stop because my doctor's office didn't send the correct diagnosis code. That should have been checked when it was sent THREE days ago not the day of when I'm already in the procedure room naked waist down! She looked at my mom up and down and said "can I help you" I turned around and said she is with me, the radiologist Maren proceeded to say "that's mom she is in here for moral support". My appt ended up cancelled since they could not reach my doctor for the diagnosis code, I leave, approximately 20-30 mins later my doctor calls me back I explained the situation and he called the radiologist to provide the code, Maren was wonderful she squeezed me in at the afternoon clinic she would be at. The 1 star is for the doctor, she is a horrible person. Thank you Maren for being professional, friendly, knowledgeable & making me feel comfortable. read more

Unfortunately, I had to leave a review here too. I had an appt for 8:30 and arrived at 8:10. Was then sent to 3 different buildings, waited in a long line, finally checked in, and then was told my doctor's orders weren't detailed enough. And because it was now past my appt time, they couldn't call him to get a correct referral. Sent me home and wasted an hour and a half of my life. Don't come here to this location! read more

Wave Imaging has one of the worst reputations in the business, but the reviews for ALL of their locations speak for themselves. My review is ZERO stars, but I am giving the ONE GOOD star for the X-ray tech himself (more on him at the end of my review). I took my elderly (Asian) mother-in-law here as English is her second language for a hip x-ray. We came in as a walk-in, but quickly found out that making appointments are meaningless - more on that to follow. When you go in, there are 2 lines. One is a sign-in sheet for walk-ins and the other is for appointments. The waiting room had about 12 other patients who were a mix of both walk-ins and appointments. During our 2-hour wait, we experienced/heard/saw: 1. The employees claim that they cannot make appointments in person. You MUST make appointments over the phone or online. Like, you are literally sitting in front of your computer and you can't help patients standing in front of you to book an appointment? Odd, but ok I guess. If that's really your policy, but that was just weird. 2. The employees were short, rude, and unhelpful to many patients. - There was an older Chinese couple who came in but spoke very little English. They were walk-ins but didn't want to wait, so the front desk kept barking at them to make an appointment online or over the phone. The older couple asked if they can make an appointment over the phone SPECIFICALLY for an x-ray and the employee said yes. HOWEVER, this is 100% false. Their phone system does NOT accept X-ray appointments. Phone appointment bookings ONLY allow for NON-X-ray appointments, like MRI, ultrasounds, and CT scans. So as the couple was leaving, I caught them outside and told them they can only make X-ray appointments ONLINE. They thanked me, because they had tried to make PHONE x-ray appointments but weren't allowed. They told me they were more confused because the front desk incorrectly told them that PHONE x-ray appointments were accepted. But, they didn't know how to use the web, so I recommended they ask their children or grandchildren to book their x-ray appointment. - At one point or another, at least 5-6 of the waiting patients went to the desk to complain and remind the employees that they'd been waiting 1.5 to 2 hours even though they had appointments, but they were told to either keep waiting or re-book (see #1). One elderly man on a crutch was so angry that he cursed and left. The poor man had waited for 2 hours. 2. The employees talked amongst themselves about personal topics. They weren't using vulgar language, but it was uncomfortable and unprofessional for them to laugh and joke about their friends' children and other personal stuff. 3. Another patient complained that she had been waiting nearly 2 hours just to pick up a CD of her X-ray. She was so upset that she got up and asked the front desk when she'd get the CD. The employee simply looked left and right of her desk and handed her the CD. The CD was sitting there THE WHOLE TIME! The employee didn't even apologize for this oversight. So of course, this lady becomes more upset and storms out after she gets the CD. The ONLY redeeming part about this location (Orange) was the X-ray tech. My mother-in-law said it was a nice young man. She said he was very respectful and did not treat her differently because of her basic English skills. The tech saw the X-ray order for only ONE X-ray view (her primary doctor is a jerk, but that's another story). When she explained her pain to the tech, he took the initiative to take THREE X-rays to capture a bigger view of her hip/pelvic region. She has been in a lot of pain and worried, so we really appreciated this young man. So, thank you to the X-ray tech gentleman for your kindness and professionalism. read more

Had a 7:10 am. appointment. Greeted when I came in. The receptionist was very nice. Tech called me in, just a few minutes after 7:10. She was polite, friendly, and efficient. Very nice experience. read more

This place doesn't even get their appointments right . It's a bunch of lazy people that don't care. I saw a lady grab the dirty pens and put them straight into the clean bin. That's so gross read more

The person at the front desk was rude. Didn't even say hello. Just snap..I'll be right with you. Asked for my ID didn't even look at me. I annoyed her by asking how long the MRI takes. Very unpleasant person. I had a boss once tell me bad days are like belly buttons, everyone has them. Hopefully they are just having a bad day and don't treat people like this on the daily. The waiting room is very spacious and clean. They have comfortable chairs. (Bonus) for people who are uncomfortable. The staff in the back very friendly and professional! read more

If you are doing any imaging for an important condition please stay away from this place. This chaotic place doesn't know what it's doing! The CT scan tech are clueless and radiologist are taking 2 weeks to read a CT Calcium Scan that other places can do in 24 hours. When I called first they told me the results were sent to the doctor, they I said is not true, then they quickly changed that it take 14 business days to be read, than I called back spoke with another person they said is almost ready and I shall have the results the next day. Chaos !! read more

Im not fan of WaveImaging but while it works with my schedule I always give a shot and every time I'm getting more disappointed! They called me by saying my doctor send the order to them and i need to schedule an appointment for my Ultra Sound. I came here and they told me your order isn't here! I showed them the email and one of the front desk lady told me this email it doesn't show that we have your order! I attached the image below that how in email clearly it says your dr. Has ordered an exam to you! Its not my first time that im doing this test but definitely im not surprised when I chose WaveImaging! My question is why they didnt call my dr earlier if they already knew that they dont have the order! read more

WaveImaging Orange - Diagnostic Imaging Near Me - Orange, California

This place is is really bad. Set up an appointment then they cancel same day. The girls in the front are no help at all, they don't want to want to work. Tried setting up another appointment in person and once we chose a date all of a sudden it's no longer available. Super lazy read more

I came here as a part of my yearly preventative care, the place is easy to find being it is together with other medical facilities where I had an ultrasound done a week back. The place looks clean and nice, the staff are ok and checked me in rather quick, they also informed me that the CT tech is running late which I appreciate as personally I really don't like lingering too long in the patient's waiting lounge. The delay wasn't that bad, the tech was super nice and made me feel at ease in the room where he'll do the CT with contrast, that machines looks intimidating but he was assuring and thorough, explained to me what's going to happen and also reminded me of things I should do after ( which is to make sure to hydrate to flush the grape juice he injected in me...just kidding - it was vodka LOL) Anyway, no sooner I was slid in that machine like a luggage on a conveyor, the procedure was done pretty quick ( and laser lights slicing you in segments like a plump orange) Needless to say, I was pretty happy to be in and out of there quickly, amidst the short wait, my experienced tech made the procedure pretty seamless. Thanks! read more

Magnetic Resonance Imaging MRI of the Brain Date of Service: 11/13/2024 First my appointment is at 12:20 and we arrived before that but was seen passed 1pm to get the service. Second concern was that they tricked you to believed that insurance does NOT covered for whats needed to be done. We were told the insurance does NOT covered this MRI. So it gives the understanding that insurance denied it and that theyve tried to claim atleast. Luckily I called my insurance company and ask why I wasnt covered given I had to pay $405 with my own pocket. It is not that I was not covered but there was no claim according to my insurance agent. It is by law for medical providers to let you know if the service to be done was covered or not and If you need to be pay out of pocket and how much. It does NOT say to TRICK the patient into believing the service is not covered because you havent got a respond from their insurance if it could be covered. They even trick you into signing the documents stating you will not make an attemt to get reimbursed if you find out their scam tactics..Go somewhere else instead. Im already struggling enough to come up with this money and had to push my initian appointment the following week even tho I urgently needed this service because my symptoms does not go away and needed to find out what really causing my fainting episodes. If i can give ZERO STAR i will!!!! Maybe you think it " does not affect" the quality of service you provide but it shows youre main goal is your money. Getting it in a sneaky way and that ruins patients trust. If thats your reputation with money do you think we'll trust you with our life? Not to mention what youve done added unnecessary stress to what were dealing with already health wise just because you wanna get paid right away in cash. Ill make sure youll learn to do it the correct way asking for pre approval from their insurance instead of making patient believe it is NOT covered by their insurance just so you get paid in cash. Making us pay the bill we dont really have to just because you want cash right away! Ill make sure BBB would know about this and file my complain so you cant victimize other vulnerable people. read more

Clean space nice customer service made me feel Comfortable easy to find the area had an ultrasound appointment had to be on a full bladder not easy but here I am read more

WaveImaging Orange - Reception - Diagnostic Imaging Near Me - Orange, California

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