We came here after being turned away from their Anaheim location since they weren't doing X-rays. We arrived by 4:15, they close at 5, so we thought we were golden. We were not. They were no longer taking walk-in's for the day. I was seriously about to lose my shit and I think the lady could sense it. She was extremely apologetic and suggested we go to Fountain Valley. I asked if we could actually be seen there today since we had already been to Anaheim and I wasn't wanting to drive there for nothing. Lucky for us, they are open until 8! AND she was so over the top nice that she scheduled an appt for us to make sure we would be seen AND had my husband fill out all the paperwork so she could input it into their system so we didn't have to deal with it over there. I wish I had gotten her name to give her a proper shout out in case they read these reviews. She definitely turned our frowns upside down and I truly appreciated her going out of her way to help us. read more

I usually never give shoutouts to any of the labs or imaging centers I've been to a million times since my diagnosis but when frontline workers go out of their way to help you, I think they deserve KUDOS. I pay so much money for my own health insurance, picked the most reasonable plan for seniors with zero deductible so I won't have to worry about expensive office visits. Listen. And listen very carefully, When you're in your late 50s, every dime matters regardless of whether you make $350,000/year or $35,000/year. (LIKE this post if you agree!) I had to do for an ultrasound today and they said my office visit payment for today was $150.00. Moyra and Irene quickly got on the phone with my insurance provider and reassured me they'll take care of it. In the meantime, they let me in for my medical appointment. During Covid, I never really like seating in the lobby waiting for more than 30 minutes. I didn't have to. I walked in, had my ultrasound done by a polite imaging staff and by the time I was done, Moyra and Irene gave me the good news that my office visit payment would only be $15! I swear this is the only time I don't mind taking one zero OFF my hard-earned money! Usually I like hearing clients say they'll ADD another zero to their order! (Insert dancing girl here) I'm old enough to know that it's rare to have front desk staff go our of their way to help a patient. They flatly tell you how much you owe and if it's over the standard office visit amount, they usually won't question it. This is clearly a great example of how excellentCustomer Service should be. Thank you Moyra and Irene! Your Bosses should read this - and when it's time to give you your performance review, don't forget to print this out and tell them to add it to your HR files. read more

WaveImaging Orange - Wave Imaging Center in Orange - it's rare to find front office staff that will go out of their way to help you. Read my story. - Diagnostic Imaging Near Me - Orange, California

I've had Mammograms, Dexa and MRI's at Wave. Most of the techs are friendly. My Dexa was way off from previous ones so I don't know. We will see the next time. The seem to take a long time to read MRI's, which is frustrating. Most of my issue lies with the billing practices. I've seen others mention this as well. Used to be, facilities took your insurance and waited for the EOB and then billed you. Apparently that doesn't work with this company any more. Seems to be all about the money. Their practices seems to be to bill you as if you have no insurance. I told them about a year ago when I had a mri there, that I would not have to pay that much. Still they insisted I pay over $600. Needless to say, I think I got back about half of that once they finally refunded me. Fast forward to my MRI about 2 months ago. Same thing, they argued that I had to pay over $450. No exceptions. I asked them if I could pay half because I knew for a fact, my portion would not be that much. They would not work with me at all and said absolutely not. Well, I was right, my amount came to about $93! I've called a few times now to get my refund of over $370 that I should not have had to pay. I called about a month ago. The person I spoke with asked me to forward my EOB. I did so immediately via the email he gave me. He said he would start the refund process. I hadn't heard anything for over two weeks. I called this past Monday and this new person said he had nothing on file that I even asked for a refund! But he could see the overpayment. (So were they not gonna send it to me unless I asked for it?) Once again, this new person started the process. Gave me his name and hopefully I will get a refund soon. I think if I need an MRI again, I will be going back to Open Advantage or Open Systems. What good is insurance if the facility makes you pay over and above and then take their time getting you a refund. Not great business practice. read more

I had to come in here three times over two days for a thyroid radiology scan and it went really well. By my second visit the staff already remembered me and the check-in process was super simple and quick each time. I can't remember the technician's name that did my exam but he was nice and friendly and made me feel safe while I was in that super enclosed space doing my exams. read more

First of all, the signage to this place needs a Vast improvement!! The entrance faces the parking structure FYI. The staff is very nice, pleasant/clean waiting room. Most of the paperwork can be done online, making checking in faster.They have secure lockers for your personal use while you are getting your procedure. THERE HAS GOT TO BE A BETTER WAY TO GET A MAMMOGRAM FOR GODS SAKES ITS 2023!! That being said, bring your boobs here, you will be glad you did! read more

Terrible experience, they need to hire staff that actually answers phones. If they would have answered the phones or returned my call I wouldn't have wasted my day. So upsetting I took the day off and drove there to have my appointment canceled. read more

I arrived at 1:55 for my 2:00 X-Ray appointment, as I approached the registration area the older lady told me to stand behind the sign until called, I complied. At 2:05 she motioned me to the desk and told me I missed my 2:00 appointment to which I explained I had be standing there at her direction.. She again stated I missed my scheduled time and I have 2 options, reschedule for another day or wait for an available time that day. I finally left the office at 3:45 after my 5 minute X-Ray. As I was waiting I noticed this was SOP, she was doing this to everyone. That woman is evil and should be nowhere close to the public. The rest of the staff were very pleasant. read more

People were professional and kind. I had a mammogram and an ultrasound, the process was fast.

This place is absurd. I called to schedule an MRI and CT scan for my daughter (who I explained multiple times is 5 months old), and asked if she needs to be fasting since she'll need to be sedated. They said no fasting protocols are needed. I called the day before the appointment to confirm that she does not need to be fasting, they said no again. When I go into the office, they take my copay and call my daughter up to be seen, and we're told they don't take patients under 10 years old for MRIs and CTs. Lack of attention and carelessness on their part. Wasted my entire day commuting for nothing. They took my copay and didn't bother refunding that either until I asked about it as well. Super unprofessional. Go to some place that cares. read more

Type of Care: Bilateral Breast Imaging & Mammogram. The staff is stand-offish, but the Technicians were friendly. Overall, the experience was painless & quick. read more

It seems like poor management is an issue across all their locations. While the tech who assisted me was great, the front desk staff were incredibly rude and unprofessional. I came in to pick up a CD of a CT scan I had done a few months ago to send to a specialist. The receptionist took my ID and curtly told me to sit down. I tried to explain that I needed to add a doctor to the plan of care so they could also receive the results, but she cut me off mid-sentence and insisted I sit down without listening. After waiting for a while, while the front desk staff were chatting and making copies, I returned to the counter to ask about the progress of my CD. At first, none of the staff even acknowledged me, despite me standing in line right in front of them. Eventually, another staff member asked if I needed help, but before I could respond, the original receptionist yelled across the room that she was handling it and told me to keep waiting. Would it really be so hard to give patients a simple update so we don't feel ignored? When I finally got to speak to her again, I repeated my request to add another doctor to the list for the results, which I had been trying to explain from the start. She bluntly told me it wasn't possible, they only send results to the requesting physician, and if I wanted my specialist to have them, I'd need to manually bring my physical copy to them. Yet when I saw my specialist, they said I needed to request the results be sent to them. This whole process delayed my care because I kept having to go back and forth. read more

I went there with instructions regarding a procedure which had certain conditions that go with it. These conditions came with time restrictions as you weren't allowed to go to the restroom beforehand. When I got there there were a couple of people ahead of me. Because of the time it took to see me, I wasn't able to follow the directions. When I got into the exam room to do the tests, the lab technicians told me that the front office had given me the wrong directions so I was stressed out for no reason. They made a mistake with the patient before me and that almost made her appointment void as well. This office is the most inefficient medical office I have ever been to. Please avoid this office at all costs, if you can. read more

Terrible experience. The tech didn't know what she was doing and made the exam way longer than it needed to be and extremely uncomfortable. I had to pay to get another ultrasound done because the tech did not get accurate measurements. AND THEN THEY DECIDED TO DOUBLE BILL ME. ITS BEEN A MONTH AND A HALF AND THEY STILL HAVEN'T FIXED THIS. WHAT A SCAM. read more

The 2nd floor facility is for x-ray & ultrasound. The ground floor level is for MRI. I happened to have a very patient & nice technician from morocco. Since I have to be in a weird position for about 25 mins without moving, she made sure i was totally comfortable before proceeding. That made a very big difference for someone who was already nervous and dislike needles to start with. And during the process she kept checking to make sure I am doing alright! You are awesome thank you! read more

WaveImaging Orange - 2nd floor facility - Diagnostic Imaging Near Me - Orange, California

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Poor planning and management. Last minute calls to change appointments multiple times due to poor quality of service.

Techs and radiologists are incompetent. Sent me a second bill after I already paid in full at the time of appointment. Such a scam.

I had to redo a CT Scan and the location available was Orange! When I got there was welcomed- little paperwork then waited.. Sabrina called my name and away we went. She was aware that the last test with contrast made me throw up.. she is so sweet- made me feel very comfortable,professional and has a way to put you at ease. Thank you so much Sabrina!! read more

I am in the waiting room waiting for a dexa bone density scan. As always, the room is hot, but today it is not crowded because their X-ray tech is not here. People who show up for x-rays are told to go somewhere else, or come back another day. The guy in line in front of me had been sent here by their Anaheim location, I guess because they didn't have an available x-ray tech, AND they didn't know that the Orange didn't have one either. The man said he'd called this office to confirm that he should come here, but no one picked up the phone. The gentleman was much more patient than I would have been. Of course, none of this is the fault of the people who actually work there. They were extremely pleasant and patient, in spite of what I'm sure is shitty pay and working conditions. Staff at Radnet facilities are always pleasant and patient, in my experience, so my 1-star is really for Radnet, not it's employees. The last time I was here if come in for a mammogram. My appointment was downstairs at Breastlink. Breastlink'waiting room is a totally different experience. It is spacious and filled with comfortable chairs and couches. It has nice art, coffee, and a gift shop. (or it did, I think it's been closed due to Covid) they were busy, though and they sent me up to the second floor office where I am today for the mammogram. It was hot and crowded. All the seats designed to accommodate fat patients were taken by people who were not fat, along with their purses and other possessions. I chose to stand. I complained to the mammogram tech about those conditions and she told me that in the future, I could request to have my mammogram downstairs and stay in that waiting room. I was pleased to learn that. So Yelp wants me to provide feedback for the business, but we know that for-profit healthcare does not give a shit. The CEO of Radnet, (which acquired most of the imaging centers in this area a few years ago) Howard G. Berger M.D. makes, at a minimum, $2,835,761 yearly, and that's what matters. read more

My Doctors are asking me for the information and somehow it is up to me, always, to try and navigate, because they do not send the reports to the primary or specialty Docs, unless I beg and plead nicely to a front desk person with an attitude, eye roll, and acting like I should be a whiz on the portal. Just difficult all the way around. The practitioners do care, and do know what they're doing. There's got to be a better way for the patients, who might not feel good, and might not have the energy to chase down reports, or try a portal with a code. What if you lost the paper with the code ? Call them ? Not really. Healthcare help isn't by telephone, much, anymore. Just frustrating. read more

WaveImaging Orange - Getting a bone scan ! Light me up ! - Diagnostic Imaging Near Me - Orange, California

sheduling is a sh*t show. There scheduling department is not based in the US and will make appointments or double book and not tell the office. The manger line goes straight to voicemail. If you choose to till go here you better be prepared for them to not have your appointment on the schedule. read more

I have been to this location multiple times this year for ultrasounds and x-rays and have always had an excellent experience. The receptionists are very professional, and I have never waited more than five minutes to be seen. The technicians have always made me feel incredibly comfortable and are very professional. In particular Anthony, who did a series of x-rays on my lower back and hip, was excellent. He identified a secret pocket with zipper on the inside lining of my clothing that would have screwed up all the images. I have been wearing these work pants for years and had no idea, lo and behold, there is indeed a secret pocket with a metal zipper. He was very professional and made me feel very comfortable at all times. read more

Unfavorable Review for Orange Wave Imaging MRI experience. I had an MRI performed on July 31, and for a number of reasons , the final results are still not posted on the Radnet portal. Details: The technician had trouble inserting the port for the dye in the right arm due to bruising from lab tests at Quest earlier in the week, so moved to the left arm (we didn't start with that one because that side is shorter on lymph nodes after a 2019 surgery that included removing--so more vulnerable to infections on that side), when in the scanner the tech tried for two or three minutes to reposition the port for the dye. I can only guess it wasn't flowing. 12 days after scan I was contacted and asked to retake the scan and told that the more experienced tech (who had overseen the 7/31 scan) would do the scan this time rather than the unexperienced tech. The scan was re-done on September 4th at which time, I was told not to move or lift my head (because these admonitions had not been given the first time, this suggested to me that I should consider myself responsible for the first scan's failure. The only time I had moved that time was when the technician tried to adjust the dye portal, otherwise I had not moved, but noticed the second time that the machine vibrates. I have had MRI's elsewhere and had not experienced the vibration before. I also happened to glimpse upon standing, that it's Naugahyde surface cover is dry and cracked--might they need a new machine?). 4 days after the 9/4 scan, I received a text message that results of my most recent scan were ready to view. But no. The Radnet portal had a report and summary report for the scan dated July 31 (the one I was told had not come out) declaring I am cancer free. The purpose of this scan wasn't to diagnose cancer; This MRI was a routine check 5 years after a surgery intended to ascertain that an implant was intact. So, they'd posted the scan I'd been told was unsuccessful, and they'd not retained the information I'd provided at scheduling time explaining the reason for the MRI and access to the portal that had the previous MRI with which to compare. I contacted Gerard, who had been the one to ask me to reschedule, and he said he would put "urgent" on my recent scan so it would be posted in a few days. This did not happen. It is now October 6th and the Sept 4 scan has still not posted. Are they just that busy, or are they terribly inept and confused? And why can't they just contact me and tell me how long it will take to post the results of the second scan, if it's the former. It appears that my insurance has already paid, so Wave Imaging of Orange (AKA Westcoast Radiology, Orange (according to the Reference Solutions database), and Beverly Radiology (according to my insurance payment))) are content, and it would seem it doesn't matter to them, that I am not as I have left Gerard and the Medical Records department each messages every couple of weeks on answer machines requesting information about the efficacy of the current post and when the correct scan will be posted, and received no response from either. I check the Radnet portal every other weekday hoping for an update, but nothing has appeared. If they are guilty of nothing else, they are at least guilty of an absence of communication. read more

Their techs are great. They get you in and get out. The front desk, in my opinion a bit rude. But hey maybe they were all having a bad day. The facility is nice and cleaner than their sister location in Santa Ana. read more

Hospitality doesn't exists. My mom had a procedure done and I personally gave the receptionist my number as I took my moms belongings. They do not have any cubbies or shelf's to place personal items. My mom asked to use the phone serval times and it didn't occur for Ashley the receptionist to give her my number. I'm surprised being that I had given instructions to the receptionist for my mom who's impaired. I left my mom thinking she was in good care and she wasn't. Worst wave imaging center I've been to. The negligence and indifference of this place is saddening to the health care community. read more

Absolutely shitty place to go. "Carlos", one of the representatives, if you do not want to deal with patients, I sincerely recommend you to take a break from your job. Remember, you will talk to hundreds of sick people everyday, but for us, those patients are our dearest family members and we pray every minute to save our loved ones' lives. read more

I am so sorry that there are so many bad reviews for this place. I have been to so many other imaging locations and was so impressed with this one. My 91 year old mother was very stressed about getting a PET scan. She has never had one before. PET Technician, Garrett, was incredibly awesome with calming my mom down and comforting her throughout the entire process. This will be my go to place for all of our imaging from this point on. Thank you Garrett! Also, I'm so sorry that I did not get the name of the person at the front desk who helped me. She was so patient and kind with such a warm smile everytime I went up with a question. What a place. Clearly I'm impressed! If I could give more than 5 stars I certainly would! read more

The staff for my upper GI series was very kind and they even took me early. The offices are very clean. However, the signage to find their office is AWFUL! Please place a large sign at the back of the building where patients come in from the parking lot and not an arrow on the glass door. We need to be able to figure out where we are supposed to go. Why make it so difficult? read more

Customer service Lisa and her supervisor Patty were extremely unhelpful resolving a delay in CT reading (we were told that it usually takes up to 3-4 business days to get the result, we are in our 6th business day still with no results, and told we have to call PMD to request STAT read !!! read more

Been here 3 times and have had to reschedule or leave from them being incompetent to keep my appointment! They never have an X-ray tech staffed all 3 times I have shown up for one and the ultrasound tech department suck at being on time the 3 times I've went in for one as well ! I have little ones i have to find babysitters for these appointments and they just keep totally wasting my time! Beyond frustrated with this establishment! read more

I will emphasize once again as another patient did, military command style. "Do you know why you're here? Do you know why you need that? It'll be sent to the person who ordered this." There was no "Hello how are you?" Or "Have a good day." She opened the door and expected me to be on my way out. They don't know how to build rapport with clients, and instead the young girl who took my MRI was rude, harsh during procedure - did not ask if I was okay or if she was hurting me, and treated me like I was just a tool to complete a job. Where are the social skills? Also don't bother scheduling an X-ray, the person conducting those calls off whenever they want to. No respect for your time. read more

I had to settle for an appointment for yesterday Feb 21, 2023 at 7:10pm; otherwise, I had to wait even longer if I wanted it an appointment during daylight hours. We are speaking at least a month or more for a decent time slot. My appointment was at 7:10pm. I was to arrive at 6:50pm. I was early and arrived early at 6:40pm. The parking lot was dark. Only one other vehicle parked nearby. It had started raining softly. I look around to make sure I was alone and with my disability, I walk as quickly as I could inside the building. The whole reason for the MRIs (I am scheduled to have 2 done) is because I am in pain and I am having trouble walking. I am a senior citizen. The receptionist tells me the technician is on their way. I asked why was I asked to come in at 6:50pm if there's no technician? She only apologized to me. I reminded her my appointment is at 7:10pm. She replied that if there was no technician by 7:10pm, she would be calling her manager. At 7:10pm she contacted her manager who tells her she will call to find out where the technician is and what ETA was as well. Come to find out the technician was stuck in traffic (which I know is BS). ETA was 20 mins. I tell receptionist I am not waiting and I rescheduled. I told receptionist I did not appreciate the email, the text message & 2 phone calls I received to make sure I was keeping my appointment to find no technician. I received one phone call in the morning of my appointment & the 2nd call an hour before my appointment. They were so freaking worried about me showing up to my appointment & no one was making sure the technician made it to work on time or have a backup technician. Why am I asked to come in early when no technician is in the building? I have to drive home alone in the rain to my dark parking lot to walk myself to my apartment. I called and made a formal complaint with UHC. I also called the office and left a voicemail for the manager of the facility to return my call. We will see if she calls me. My next complaint will be with the medical group themselves who told me I had to use them for my MRIs. Do I recommend this facility? I don't know. So far this was a very unpleasant experience for me. I don't know what the other lady who came in after me did. Did she stay and wait? Did she reschedule? Update it is Feb 28 & manager never returned my call. She can't say she didn't get the message because I left her a voicemail. It is ok because I know she will hear my complaint through my insurance and my medical group. read more

Terrible service. Terrible organization. I went for an open MRI procedure and waited 6 weeks for an open MRI appointment to open up- They did a closed MRI instead and didn't realize their mistake until I was checking out. I am still getting invoices with different amounts each time. I contacted my insurance carrier and they told me their billing is wrong. Their billing department is absolutely a mess and they are now actually getting into fraudulent billing practices- It's very shameful of them read more

I had a great experience at this location. The front end office staff was very polite and greeted me immediately. The young woman that checked me in was very professional and kind. She made me feel welcomed, and set the tone for my visit. I sat down for a minute or two before I was called back for my imaging. The technician that performed my imaging was very empathic and caring. She made me feel really comfortable. My appointment didn't take long at all. I felt that it was to the point and precise. read more

Although I've been to this location a couple of times prior to this recent visit, the visits were not as disastrous as this latest one. The technician, whose name was Charlie, treated me as if I was a trash bag that had just fallen from the sky. He never used phrases such as 'Thank You', 'Please', 'Take Your Time' and so on. Instead they were dictatorial military style commands that were extremely insulting. Although I had advised him of my existing body pains and the difficulty in moving too fast on the table, it had simply fallen onto deaf ears. When the exams were complete this person wouldn't even bother to give me anything to clean my mouth which was completely covered in white due to the solution I was given to drink during the exam. Fortunately, when I was exiting the receptionist saw it and handed over some tissue paper. This Charlie dude never returned the mask he took from me when I entered the exam room either. How people like him are able to maintain positions in such public service environments is beyond me. They should get the hell out and make the position available to a more deserving human being. read more

The girls are nice and friendly. The place is clean. I love it. I had bad experience on March 24 in the Santa Ana office. I will always come to you guys read more

I came as a walk-in yesterday and was told they are short handed no exray technician at 12 pm would be 2pm. They refuse to give an appointment. Today I called the number which a woman working here gave me at 1 pm and no one answering. So I called at different location as I want to know if a exray technician is there today. I was told yes. I came at 1:30pm(expected 2 pm the tech would be here what I was told yesterday, he was here earlier. Now, I care for my 95 yr mother they told me the wait is 1 1/2 hrs minimum. Not a good place if they haven't enough people working! Also the number she gave to me nobody answering at 1:05 pm you must be kidding. I'd not come here except the doctor made the order for here insurance. read more

I had a PET done here today. The tech Garret Anderson was super nice and very professional. I always have small veins which makes difficult for IV or vein injection but Garret did it fast and only 1 shot. He is the best! read more

Nobody really wants to get a mammogram, but if you're going to get one, this place is great. Friendly staff and quick service. I've been here a few times already and have had a consistently good experience. read more

Brittany was beyond amazing. She was patient, human, and compassionate for my MRI. I had a really hard time with the small space involved with my procedure and wasn't sure I'd be able to complete it but she really helped and was so gentle about how I was feeling. Thank you!! read more

You will be very disappointed. Terribly ran and rude employees. Unprofessional technicians