I was surprised to read all the horrible reviews. Perhaps it depends upon what Dr they booked? I…read morehave Dr. West who is amazing and has written books on Breast Cancer. As a cancer patient, I have received great care and even the guy that duplicates CDs for me is very helpful. I will say, that their signs are very confusing. You walk upstairs then they tell you to walk back down etc., but I have never had to wait more than 20 minutes and I have been here several times. The four stars versus five is due to the front office. Sometimes you get a great helpful person and the next time you may have the gal that won't even bother to look up at you. My GP highly recommended this place and prior to this I had never heard of it and was going to another place instead. The 'other' place could not take appointments less than 2 months out and when you find out you have cancer that's the last thing you want to do, is wait.

They are compassionate and competent. They thoroughly explained every step of the procedure. And…read morethey were understanding of my worries about what the results would be.

Although injuries are no fun, Advantage MRI sure knows how to make you feel better. I called to get…read morean MRI on my torn bicep and shoulder bursitis. They were able to get me same day appointment. Everything went so smoothly from the appointment, to the procedure, and the results. It's always the little things, and Advantage MRI is big at giving kind gestures. They have a designated parking spot for their MRI patients, so you are able to walk right in. The procedure is done so smoothly, and they not only give you a disk right away, they also give you flowers. And even better, they are able to give you your result within 24 hours. Thank you for turning a stressful situation into a lesser one. Anytime I need MRI in the future, I hope to come back here. And I highly recommend for others in need.

The staff was friendly and helpful! I had to reschedule twice due to a cough and the staff was…read moresuper flexible. Clean office and there is plenty of parking. I got a CD of all my images within 10 minutes of finishing the MRI.

I was referred to this facility for a lumbar MRI. When Marisol called to schedule the appointment…read moreshe described the machine and how the process would work, after I informed her I am extremely claustrophobic. The office is very nice, very clean, easy to find. Mark was the young man who did the MRI and he couldn't have been more nice and calming. We talked for a few minutes, he explained everything to me. Told me he would put me in the machine to make sure I was comfortable before he started so that I could make sure I would be okay. He asked what type of music I wanted, explained that the machine would be very loud but assured me there was no pain involved. After every scan, he checked in with me to make sure I was okay and he told me how long the next scan was going to be, and how many more there were. What a wonderful experience everyone at this facility provided! I would highly recommend them to anyone!

This is SIMONMED IMAGING- Santa Ana.. If I could leave…read more-1000 I would... referred by my lawyers and having to transfer from Beverly Hills to Santa Ana, for machine purposes and let me jst tell you it's a big difference in the customer care direction. When I scheduled my appt over the phone I specified that the person I would have bring me because I have to take anxiety meds to go in the machine as I am claustrophobic, is not off of work until 3:30 so there's absolutely no way I would schedule myself at 4. I told the scheduler 4:15... I get to my appt at 4:20 I walk up to the desk hand her my passport tell her my name and say "I'm sorry I'm late, my name is S****** D**** & my appt was at 4:15" with a big ass smile. BRENDA RODRIGUEZ says: "you're late" I said "I know I jst said that" She says "no your appt was at 4pm" I said "no I specifically asked for 4:15" She says "well here it says 4pm" She then proceeds to pick up a piece of paper and points "see this says 4pm" Now any literate person can read the situation and clearly see she's being a smart ass.. instead of trying ease the situation as there's clearly been a mix up, she was very unprofessional and as I'm already terrified of going into the machine, I'm immediately frustrated with her behavior.. My response: "idc what that paper says I requested a 4:15 appt" followed by a second mri because I had 2 scheduled so even if the first was missed why not go see if I can be seen still instead of going back n forth with me about a misunderstanding... UNPROFESSIONAL Dare I say it's because I was black but ima hold grace there. So I tell her watch her attitude and don't get snippy with me. She goes to the back to talk to the dr and the dr comes out and says she will see me after her other two patients are done.. I said "I thought so" with a smile and sigh of relief because Brenda was making it seem like I couldn't be seen at all.. so I tell the dr and I point dead at her "yall need to check her attitude" So Brenda now has to give me the forms she should have been given me when I walked in. Brenda comes back out ask me to come get the papers but she's like chuckling under her breath and smiling trying to avoid eye contact for whatever reason so I asked her "what's so funny?" I walk back to my seat My mom, who was with me tells me to calm down and I say to MY MOTHER "I'm not trying to be but she was being rude for nothing" and jokingly while laughing said something to my mother.. I filled out my papers and Brenda walks to the back to go tattle on me because she clearly starts and is bad at handling customer escalation.. she lies and said that I threatened her.. so now doc Andrea comes back outside to say "she can't see me" and didn't look like she was going to explain so I said "why? because Brenda went and tattled on me?" She says no because you threatened her.. never threatened her because I wasn't even talking to her. If you hate being nice to ppl, or ppl of other races and being a problem solver then maybe you shouldn't be in Customer Service.. it's truly that simple.. Brenda jst cost yall some money.

Even though it is not usually covered by insurance, once you get older, my doctor likes to order a…read morecalcium score test every five years to access heart attack risk. Luckily, my score was 0 (perfect) five years ago, and it was time for a recheck. This time, I was referred to Imaging Partners in Orange. I called to schedule an appointment and Elyssa was so friendly and helpful. They had a cancellation and were able to book me only two days out. She took all of my prerequisite information quickly and sent me a link to complete some paperwork online ahead of time. I arrived 15 minutes before my appointment and was impressed by their very modern and clean facility. Check-in was a breeze since I completed the forms online ahead of time. I only waited about five minutes and was called back. My tech Khan was very friendly and made everything a breeze. I laid on the bed feet first and he put a few heart electrodes on my chest. The bed raises and slides you into the center of the CT machine. It was not claustrophobic at all, and the CT machine spinning made very little noise. An automated voice instructs you to hold your breath twice for about five seconds, and then again twice for about 15 seconds as the bed slowly moves back and forth through the ring taking images. The process only took about five minutes, and I was in and out of the office in about fifteen minutes. I took the test on a Friday afternoon and the results will be sent to my doctor and posted in their online portal for me to view on Monday. Insurance usually doesn't cover this test, and the cash price was only $200. I had a great experience here, and will look forward to coming back in five years.

Long overdue but still wanted to share the positive experience I had at Imaging Partners. Had a…read morescheduled appointment and from check in to X-ray, fast, friendly and professional. Technician was Jerome and will gladly return for my MRI.

I received exceptional service from Marshal's team. I arrived at my scheduled time and was quickly…read moreushered to begin my procedures. The staff is friendly and knowledgeable a welcome change from others. More importantly, my reports were very thorough and delivered quickly to my doctor. I recommend DMI without reservation. Dr. Carbayo

This place very well may have the worst customer service I've ever experienced in my long life…read more From their website to their front office staff, incompetence and carelessness are what drives this place. If you care about your health and overall sanity, stay away from this place.

My Mother Irene Pacheco Who Is 85 Had A Bone Density (Dexa Scan) At This Location…read more Her Tech Diana Was Very Patient & Kind To My Mother Irene, She Understood Her Pain And She Was Very Careful With My Mom To Give Her Comfort During The Exam. I Would LIke The Manager Gizelle At This Location To Know That Diana Is Exceptional With Elderly Patients Like My Mother. My Mother Had A Great Experiend With Diana, She Is A Very Sweet Girl, Helpful & Kind. Thank You Diana At Wave Imaging Tustin For Taking Care Of My Mother. Gizelle Your Staff Is Very Nice & Diana Is A Exceptional Part Of Your Staff We Appreciate Your Service. I Had The Pleasure Of Meeting Diana & Thanking Her For Such A Wonderful Job. Thank You So Very Much Everyone At Wave Imaging Tustin Sincerely Irene Pacheco & Christene

I've been to this location multiple times, and the experience is hit or miss…read more This week's visit was the miss. I had a breast MRI scheduled (my second this year). Four minutes after the office closed the night before my appointment, I received two texts and two emails stating that my MRI would not be done unless I provided prior records and scans. Since the office was closed, I couldn't call. Responding to the messages went nowhere. The next morning, they did perform the MRI. The person who placed the IV was excellent, and the tech was kind. No issues during the scan itself. The problem came the next day, when I received a call saying the radiologist would not release my results until I provided records they claimed they did not have--specifically my January mammogram. This was explained as "new protocol." For context: all of my imaging has been done through Wave Imaging. They already had the records. Fortunately, the imaging center that performed my mammogram had previously worked with Wave and knew exactly who to call. Once they intervened, my results were released within an hour. This situation caused completely unnecessary stress and delay, all due to poor communication and internal confusion. Sending urgent messages after hours, proceeding with the MRI anyway, then withholding results the next day makes no sense from a patient perspective. If you come here, confirm well in advance that they have everything they need, and don't assume silence means you're in the clear. Apparently, it doesn't.

Had to get a CT scan done but my stomach didn't agree with the barium drink. i called when they…read moreopened and Josephine let me know to come in and they would give me another drink. After my stomach didn't agree with that one, the Tech Charlie and Josephine accommodated me and we figured out another alternative that worked! Very caring place, they understood my difficulties and still got me in. Josephine was very nice, warm, welcoming, and made me feel better about the whole process. Definitely would come back due to customer service. The inside was clean and cooled.

Would not go here again. I showed up assuming that they took walk-ins because it was on the list of…read moreplaces that my doctor gave me to go. One of the staff members was rude. I asked her if I needed an appointment. She said no, but then after she filled out all my information, she made me make an appointment. Ultimately, I made the appointment, walked one block down the street to the other one, they saw me within less than 30 minutes, and walked back to this place because that's where my ride picked me up and canceled the appointment. I would not go back here.

The entire staff was kind, professional and friendly. I was not rushed. The nurse who gave me the…read moreshot prior to the procedure explained everything in detail. I had a MRI with contrast on my knee. The office was clean and there was plenty of parking.

There's a lot to be said for having empathy--especially in the medical field. I had a 1:00 pm…read moreappointment for an X-ray on my right knee. I left my house at 12:46 (I live two minutes away) so I could get everything in order and still make it in time to pick up my son from school at 2:30. Well, parking was a mess, and I really needed to park close because I still don't know if my knee is fractured or just badly banged up. By the time I got inside, the receptionist had three people ahead of me to check in. Once it was finally my turn, the first thing she said was, "You're late, we're going to have to change your appointment time." REALLY? I asked what she meant--"a later time?"--because when I made the appointment online, availability was already limited. She responded with attitude and said it would have to be at a later time. This lady clearly saw me in discomfort, literally wincing from the pain, and still showed zero empathy. I worked in healthcare for over 10 years. The minute I felt myself losing patience with people, I left. Not everyone can do that, I know--but damn it, if you're in this field, you're supposed to care. Now, four people have gone in before me--and I know not everyone got here on time, especially with how slow she processes everyone. Empathy matters. And today, it was very clearly missing.

I have been going to Irvine Urgent Care since 2018, and my experiences there have consistently been…read moreexceptional. From my very first visit for a bad cold, I was immediately impressed by the cleanliness of the facility, the outstanding patient service, and the genuine care shown by the entire staff -- especially Dr. Vesal. Over the years, Dr. Vesal has treated me for a staph infection as well as respiratory and allergy-related issues. He is extremely professional, knowledgeable, caring, and highly competent in his field. His attention to patients and commitment to quality care truly stand out. Hands down, this is the best medical facility I have ever visited.

I have been very lucky and fortunate enough in my life to travel often, and I have the option to do…read moremedical tourism for affordable care (consulting, diagnostic testing, etc) all around the world, like in the CDMX or in Europe. However, I come to this specific practice in Irvine because of the professionalism, integrity, and quality of care I've received. I have been coming here for about 10 years, as I used to have an office on Millikan Ave, very close by. The office staff, facility, and medical providers have repeatedly exceeded my expectations, and I credit this clinic with helping me through several serious health episodes, including UTIs that nearly progressed to sepsis. This is why I chose them as my family practice. During this recent visit, I had been traveling frequently and experiencing health concerns, so I came in for a preventative care visit/checkup. I met with Dr. Khan (Dr.K), who was exceptional...Insightful, thorough, attentive, and proactive. He ordered appropriate tests, explained everything clearly, and made sure I felt supported and understood. He asked that I return the next morning for fasted bloodwork, which I did. When I returned, I requested a brief consultation to ask a follow-up question I had forgotten during my initial visit. The front desk kindly informed me that only a Nurse Practitioner was available. In my history with Nurse Practitioners, they have been just as helpful and knowledgeable to address my questions and concerns as MDs. I have a great respect for all medical professionals, whether MD, DO, NP, PA, etc. I was more than comfortable meeting with any medical provider available as my primary care provider. However, my experience with the NP I met, Vanessa, was the complete opposite of the standard I've come to appreciate here. She spent less than 10 minutes with me, was dismissive and condescending, and showed no interest in my symptoms, concerns, or medical history. She asked no clarifying questions and offered no meaningful assessment. It was the least professional interaction I've ever had at this clinic, and one of the worst I've experienced in the U.S. medical system overall. For anyone seeking thoughtful, intentional, and high-quality care at this practice, I strongly recommend seeing any provider other than NP Vanessa. This practice does not offer appointments, so I would advise just calling the front desk staff who are exceedingly helpful and lovely, and ask how to avoid coming in on a day where the NP Vanessa is working. I would suggest you seek care from anyone else at this establishment, if you hope to engage with a medical provider that is willing, attentive, thoughtful, and caring. Aside from my one terrible experience, every other interaction I've had at Irvine Urgent Care has been excellent. The front desk staff, interns, nurses, and lab team have all been professional, efficient, and consistently wonderful to work with.

Went in for an appointment today. I had called yesterday and the automated announcement suggested…read moreto make an appointment to minimize wait times. Online appointment on their website was easy. Pretty efficient process as they sent text reminders with the address and also a reminder to check in by clicking on the link from the text. Once I was in the waiting area, a male staff member came out to let everyone know to pay attention to the screen to make sure our names show up and how many people are on the wait list. He explained that the ones who made appointments are given priority. He also asked for everyone's patience as there were 23 people waiting with 5 phlebotomists. I really appreciate that he set the right expectations. I was assigned to Kim and she was amazing! Really nice, friendly, helped make me feel at ease and best of all, it didn't hurt when she poked my skin with the needle. Thank you!!! I was in and out of there in 20 mins.

I decided to try this place over the other local spot because it had long wait times, even with an…read moreappointment and parking is brutal. Got here not only is there tons of parking and it's free. They got me in within five minutes of my appointment time. Rodrigo was my phlebotomist and he did the best blood draw I've ever had done. He also caught on my next labs that the test I'm having done needs to be done 7-9am, that was great because I already booked my appointment for 10 and had time to change it. Great catch on his part! Highly recommend this lab.