I was referred to this facility for a lumbar MRI. When Marisol called to schedule the appointment…read moreshe described the machine and how the process would work, after I informed her I am extremely claustrophobic. The office is very nice, very clean, easy to find. Mark was the young man who did the MRI and he couldn't have been more nice and calming. We talked for a few minutes, he explained everything to me. Told me he would put me in the machine to make sure I was comfortable before he started so that I could make sure I would be okay. He asked what type of music I wanted, explained that the machine would be very loud but assured me there was no pain involved. After every scan, he checked in with me to make sure I was okay and he told me how long the next scan was going to be, and how many more there were. What a wonderful experience everyone at this facility provided! I would highly recommend them to anyone!

This is SIMONMED IMAGING- Santa Ana.. If I could leave…read more-1000 I would... referred by my lawyers and having to transfer from Beverly Hills to Santa Ana, for machine purposes and let me jst tell you it's a big difference in the customer care direction. When I scheduled my appt over the phone I specified that the person I would have bring me because I have to take anxiety meds to go in the machine as I am claustrophobic, is not off of work until 3:30 so there's absolutely no way I would schedule myself at 4. I told the scheduler 4:15... I get to my appt at 4:20 I walk up to the desk hand her my passport tell her my name and say "I'm sorry I'm late, my name is S****** D**** & my appt was at 4:15" with a big ass smile. BRENDA RODRIGUEZ says: "you're late" I said "I know I jst said that" She says "no your appt was at 4pm" I said "no I specifically asked for 4:15" She says "well here it says 4pm" She then proceeds to pick up a piece of paper and points "see this says 4pm" Now any literate person can read the situation and clearly see she's being a smart ass.. instead of trying ease the situation as there's clearly been a mix up, she was very unprofessional and as I'm already terrified of going into the machine, I'm immediately frustrated with her behavior.. My response: "idc what that paper says I requested a 4:15 appt" followed by a second mri because I had 2 scheduled so even if the first was missed why not go see if I can be seen still instead of going back n forth with me about a misunderstanding... UNPROFESSIONAL Dare I say it's because I was black but ima hold grace there. So I tell her watch her attitude and don't get snippy with me. She goes to the back to talk to the dr and the dr comes out and says she will see me after her other two patients are done.. I said "I thought so" with a smile and sigh of relief because Brenda was making it seem like I couldn't be seen at all.. so I tell the dr and I point dead at her "yall need to check her attitude" So Brenda now has to give me the forms she should have been given me when I walked in. Brenda comes back out ask me to come get the papers but she's like chuckling under her breath and smiling trying to avoid eye contact for whatever reason so I asked her "what's so funny?" I walk back to my seat My mom, who was with me tells me to calm down and I say to MY MOTHER "I'm not trying to be but she was being rude for nothing" and jokingly while laughing said something to my mother.. I filled out my papers and Brenda walks to the back to go tattle on me because she clearly starts and is bad at handling customer escalation.. she lies and said that I threatened her.. so now doc Andrea comes back outside to say "she can't see me" and didn't look like she was going to explain so I said "why? because Brenda went and tattled on me?" She says no because you threatened her.. never threatened her because I wasn't even talking to her. If you hate being nice to ppl, or ppl of other races and being a problem solver then maybe you shouldn't be in Customer Service.. it's truly that simple.. Brenda jst cost yall some money.

Although injuries are no fun, Advantage MRI sure knows how to make you feel better. I called to get…read morean MRI on my torn bicep and shoulder bursitis. They were able to get me same day appointment. Everything went so smoothly from the appointment, to the procedure, and the results. It's always the little things, and Advantage MRI is big at giving kind gestures. They have a designated parking spot for their MRI patients, so you are able to walk right in. The procedure is done so smoothly, and they not only give you a disk right away, they also give you flowers. And even better, they are able to give you your result within 24 hours. Thank you for turning a stressful situation into a lesser one. Anytime I need MRI in the future, I hope to come back here. And I highly recommend for others in need.

The staff was friendly and helpful! I had to reschedule twice due to a cough and the staff was…read moresuper flexible. Clean office and there is plenty of parking. I got a CD of all my images within 10 minutes of finishing the MRI.

Amazing experience from beginning to the end…read more Need an affordable MRI quick to diagnose unexplained problem. You will almost certainly never get it from your insurance company or will have to wait weeks while referral back and forth. HTC imaging just solve this whole issue. The pricing is very affordable with the amount of scan and result that you got. The peace of mind after the thorough scan of your body is priceless. Appointment was easily made. The great owner Sean was able to put me in in 2 days. And he was so caring and personally assuring throughout the whole process. Identifying possible problems right after. The MRI experience is not as scary as I thought. He assured me in every process and you are not going to stuck inside for hours. He let you came out and back in periodically. The ultrasound process is as amazing as the MRI. This is not the first time I did ultrasound. But he knows exactly where and what to look for and show me exactly what my body is doing at the same time. We got a short consultation right after the scan and a detailed board certified report a few days later. Also, all imaging will be given to you in a flash drive. Amazing service. The only thing is it's a little hard to look for. Remember you are looking for a trailer in a parking marked with Siemens. (See my picture). It's next to the medical building. Will recommend this to anyone who need a comprehensive scan and care for your own body more than your insurance company

3 stars I had an MRI…read moredone here and overall the experience itself was actually pretty good. The technician was very professional, friendly, and made the process quick and easy. Pricing was also very affordable compared to a lot of other imaging centers, which I appreciated. The only downside was the image quality. When I later went in for surgery, my doctor mentioned that the MRI imaging quality was not very good, which makes me think they may be using an older machine or older equipment. That said, the staff experience was excellent and the gentleman helping me was extremely kind and professional. If you're looking for a lower-cost MRI option and a smooth experience, this place works well. But if you specifically need the highest-quality imaging for something serious or surgical, you may want to consider a facility with newer equipment.

I received exceptional service from Marshal's team. I arrived at my scheduled time and was quickly…read moreushered to begin my procedures. The staff is friendly and knowledgeable a welcome change from others. More importantly, my reports were very thorough and delivered quickly to my doctor. I recommend DMI without reservation. Dr. Carbayo

This place very well may have the worst customer service I've ever experienced in my long life…read more From their website to their front office staff, incompetence and carelessness are what drives this place. If you care about your health and overall sanity, stay away from this place.

I have been going to Irvine Urgent Care since 2018, and my experiences there have consistently been…read moreexceptional. From my very first visit for a bad cold, I was immediately impressed by the cleanliness of the facility, the outstanding patient service, and the genuine care shown by the entire staff -- especially Dr. Vesal. Over the years, Dr. Vesal has treated me for a staph infection as well as respiratory and allergy-related issues. He is extremely professional, knowledgeable, caring, and highly competent in his field. His attention to patients and commitment to quality care truly stand out. Hands down, this is the best medical facility I have ever visited.

I have been very lucky and fortunate enough in my life to travel often, and I have the option to do…read moremedical tourism for affordable care (consulting, diagnostic testing, etc) all around the world, like in the CDMX or in Europe. However, I come to this specific practice in Irvine because of the professionalism, integrity, and quality of care I've received. I have been coming here for about 10 years, as I used to have an office on Millikan Ave, very close by. The office staff, facility, and medical providers have repeatedly exceeded my expectations, and I credit this clinic with helping me through several serious health episodes, including UTIs that nearly progressed to sepsis. This is why I chose them as my family practice. During this recent visit, I had been traveling frequently and experiencing health concerns, so I came in for a preventative care visit/checkup. I met with Dr. Khan (Dr.K), who was exceptional...Insightful, thorough, attentive, and proactive. He ordered appropriate tests, explained everything clearly, and made sure I felt supported and understood. He asked that I return the next morning for fasted bloodwork, which I did. When I returned, I requested a brief consultation to ask a follow-up question I had forgotten during my initial visit. The front desk kindly informed me that only a Nurse Practitioner was available. In my history with Nurse Practitioners, they have been just as helpful and knowledgeable to address my questions and concerns as MDs. I have a great respect for all medical professionals, whether MD, DO, NP, PA, etc. I was more than comfortable meeting with any medical provider available as my primary care provider. However, my experience with the NP I met, Vanessa, was the complete opposite of the standard I've come to appreciate here. She spent less than 10 minutes with me, was dismissive and condescending, and showed no interest in my symptoms, concerns, or medical history. She asked no clarifying questions and offered no meaningful assessment. It was the least professional interaction I've ever had at this clinic, and one of the worst I've experienced in the U.S. medical system overall. For anyone seeking thoughtful, intentional, and high-quality care at this practice, I strongly recommend seeing any provider other than NP Vanessa. This practice does not offer appointments, so I would advise just calling the front desk staff who are exceedingly helpful and lovely, and ask how to avoid coming in on a day where the NP Vanessa is working. I would suggest you seek care from anyone else at this establishment, if you hope to engage with a medical provider that is willing, attentive, thoughtful, and caring. Aside from my one terrible experience, every other interaction I've had at Irvine Urgent Care has been excellent. The front desk staff, interns, nurses, and lab team have all been professional, efficient, and consistently wonderful to work with.

Even though it is not usually covered by insurance, once you get older, my doctor likes to order a…read morecalcium score test every five years to access heart attack risk. Luckily, my score was 0 (perfect) five years ago, and it was time for a recheck. This time, I was referred to Imaging Partners in Orange. I called to schedule an appointment and Elyssa was so friendly and helpful. They had a cancellation and were able to book me only two days out. She took all of my prerequisite information quickly and sent me a link to complete some paperwork online ahead of time. I arrived 15 minutes before my appointment and was impressed by their very modern and clean facility. Check-in was a breeze since I completed the forms online ahead of time. I only waited about five minutes and was called back. My tech Khan was very friendly and made everything a breeze. I laid on the bed feet first and he put a few heart electrodes on my chest. The bed raises and slides you into the center of the CT machine. It was not claustrophobic at all, and the CT machine spinning made very little noise. An automated voice instructs you to hold your breath twice for about five seconds, and then again twice for about 15 seconds as the bed slowly moves back and forth through the ring taking images. The process only took about five minutes, and I was in and out of the office in about fifteen minutes. I took the test on a Friday afternoon and the results will be sent to my doctor and posted in their online portal for me to view on Monday. Insurance usually doesn't cover this test, and the cash price was only $200. I had a great experience here, and will look forward to coming back in five years.

Long overdue but still wanted to share the positive experience I had at Imaging Partners. Had a…read morescheduled appointment and from check in to X-ray, fast, friendly and professional. Technician was Jerome and will gladly return for my MRI.

I had very good experience and in three months my energy levels have gone up and I have lost…read moreweight. I highly recommend giving them a try.

I had my first appointment today with Stella, who was recommended to me by one of my coworkers, and…read moreI had a great experience from start to finish. The front desk staff was incredibly friendly and welcoming, which immediately made me feel comfortable. The medical assistant, Ali, was so helpful and wonderful--she was kind, attentive, and made the whole process easy. Stella, the nurse practitioner, took the time to really listen to my concerns and thoughtfully work through what testing might be appropriate. She was very informative, knowledgeable, and provided great recommendations for both lab work and supplementation. I appreciated how thorough she was and how clearly she explained everything. I'm looking forward to continuing my care here and having ongoing appointments focused on promoting health and wellness while reducing the risk of disease. Thank you again

Went in for my daughter's dental X-rays. Done in 5 mins. Small office and we had an appointment…read more Lady at the window was very friendly. And my daughter was happy with her care.

Excellent service. Appointment given in an hour after I called. In and out within 30 minutes. Have…read morex-ray print out in my hand to see my dental oncologist! Superb job ! Top-notch machine !

I had an MRI yesterday and wanted to share how positive the experience was thanks to Diana, the MRI…read moretechnologist. She was incredibly attentive, considerate, and encouraging throughout the entire process. Her calm presence and clear communication made a potentially stressful situation feel manageable and reassuring. She checked in at the right moments, explained what to expect, and genuinely cared about patient comfort. Diana is excellent at what she does, and her professionalism and kindness truly stood out. I think the bad reviews are administrative and phones but I couldn't let that negate the quality of care I received from Diana.

Very nice, efficient staff Luis was my image technologist. Great office staff…read more Had my MRI done again - one of many. They seem to provide top quality care, right now I'm waiting for my CD for the image results.

My primary care only recommended me for an ultrasound, but the male Asian doctor pretty much forced…read moreme to get a mammogram and now I have $1000 bill that I have to pay. I'm only 30 years old and I did not have any abnormalities (just some fibrous tissue) that my primary care was too concerned about and told me I did not need to get a mammogram for this. Just a basic check up. Upon the appointment, I had told the hospital staff I was not going to get a mammogram and they agreed. However, the doctor kept pushing me I ended up crying in the doctors office because of how pushy he was. Literally forcing unnecessary pressure on a young patient who vocalized multiple times did not want a mammogram but the doctor said he would not write me a diagnosis if I didn't. Extremely unprofessional

My experience with Hoag has been deeply frustrating and has permanently damaged my trust in this…read moreorganization. What I encountered was not a simple billing mistake, but a systemic failure in transparency regarding in-network coverage, referrals, and facility-based billing that left me with unexpected and unjustified financial responsibility. Before receiving care, I took the appropriate and responsible steps to confirm that Hoag--and the specific services I was being referred for--were in network with my insurance plan. I was explicitly told that they were. At no point was I informed that certain departments, facilities, or billing entities within Hoag operate differently or could be considered out of network, despite being part of the same health system and marketed as such. Only after services were rendered did I receive bills indicating that portions of my care were processed as out-of-network, resulting in charges I never would have consented to had accurate information been disclosed in advance. This practice feels intentionally misleading. Patients should not be expected to decipher hidden distinctions between "covered" and "non-covered" facilities or billing entities within the same hospital system--especially when staff affirmatively represent that services are in network. The most concerning part is how casually this issue was handled when I raised it. Instead of accountability, I was met with deflection, contradictory explanations, and an apparent normalization of this practice. Being told after the fact that "some facilities bill differently" or that "certain providers are separate" does not excuse the failure to clearly disclose this information before care is provided. This is not informed consent; it is bait-and-switch billing. Healthcare is stressful enough without patients being put in a position where they feel financially trapped by misinformation. Hoag presents itself as a trusted, patient-centered organization, yet my experience reflected a system more focused on revenue protection than ethical transparency. To be clear: this is not about insurance complexity--this is about being told one thing, relying on that information, and then being billed another way entirely. That crosses a line. Patients deserve honesty, clarity, and full disclosure before care is rendered, not after the bill arrives. I strongly caution anyone considering care at Hoag to get everything in writing, confirm not only the provider but the specific facility and billing entity, and be prepared for the possibility that "in network" may not mean what you are told it means. I would not choose Hoag again based on this experience.