I have to start out by saying I'm claustrophobic and have an anxiety disorder when put in tight…read morespaces. This facility had available appointments sooner than most others I reached out to where I needed a wide-bore MRI (open at the end of the tube so its technically a closed one). The technician David was one of the best I have ever had work with me. It's only because of his sympathy and kindness that I was able to get through this very needed MRI my liver specialist needed me to get done. I postponed it for 6 months cuz that's how much I hate doing closed MRI's. David showed a level of patience that is not common in all medical settings. Hats off to him for not giving up on someone like me. He talked me through it and again was so patient with the fact that I was having such a hard time starting it and staying in the machine. I couldn't have asked for a nicer person to help me. The invoice and results took a bit longer than expected but I think it's because they were having issues with the internet and equipment. I'm not sure. I had to call to remind them to send my doctor the images and for some reason they sent the cd's but not the actual written report. That was strange. But they at least emailed me the report after I called and asked for it and I finally got an invoice to submit to my insurance after I emailed them asking for that too. Even with those smal annoyingl details I'd still use them again for any MRI tests I'd need to get done in the future (hopefully Ii dont need them). So I'd highly recommend them.

I was very happy with the experience here. They got me in right away, and were very professional. I…read morewas happy they had an open air mri, and the technician made me feel comfortable. The girl at the front desk had my disc and paperwork ready for me when I walked out. Appt was at 9pm... great that they were open so late so I was able to get my mri done quickly!

John has an incredible faith and you can see the love of Jesus in him, I recommend him to anyone…read morewho's trying to find a professional and caring consult for your health and soul when going through sickness, God bless this man

This place gave me a peace of mind for myself and my daughter. I loved the ambiance. Location was…read moreeasy to find. Plenty of parking. Pricing was affordable and staff was friendly. definitely recommend.

Terrible experience, let me count the ways: - Did you know…read morethat even if this place is in network with your health insurance, because this place is affiliated with a HOSPITAL, your co-insurance and their rates are 5 TIMES higher than if you went to a regular imaging facility. Eg. Diagnostic Medical Group, or United Medical Imaging Healthcare. Save money and go to a regular imaging facility! - appointments are hard to get compared to a regular imaging facility. I was able to get one from UMIH with in a few days - staff here all have bad attitudes - facility is dirty and crammed, feels gross just sitting in the waiting room - imaging techs are not nice and not helpful - because of the affiliation with hospital, it does alot of teaching, so you will get medical students during your exam, and if you don't like that, there's no way around it. - Their patient portal is the WORST I've ever seen in my life, nothing works, and it looks like it was created in the 90's, you can't even pay your bill on the patient portal! AVOID!! This is the LAST time I'm EVER going to go to any of the Pomona Valley facilities.

PICK A DIFFERENT PLACE FOR TOUR ULTRASOUND…read more I've had great care since day one through Pomona Valley. Pick another location for your ultra scan. The older male tech doesn't communicate what her is doing or looking at. I had to ask throughout the entire scan. And the photos at the end were of absolutely nothing. No attention to detail at all or sensitivity to the scan.

Good customer service from receptionist to the tech . I do recommend dont do a pony tail if you are…read moregetting an MRI done i end up with a mild headache and also if you had a car accident back problems dont do everything at once . Good thing I rescheduled the other more MRIs my back was hurting and stiff . I believe is 30 mins for each MRIs . Other then my issues the girls are nice .

While we waited a prolonged time it was so worth it. I am terrified of confined spaces and so I was…read moresent to this imaging center because of the opened walled machine. The tech Andy was so amazing and although I had a mini breakdown he was patient with me and made sure that I had everything needed and guess what I DID THE MRI I am so relieved because the fear is the reason I have not done it. Andy thank you so much again I cannot say that enough.

I was a bit worried since this place had so many bad reviews on Yelp, but I didn't really…read moreexperience any of that. I called and when they answered the phone, I quickly made an appointment without any issue. I was lucky enough get something that same day. When I did arrive, 20 minutes earlier than my appointment, as they suggested, and many doctor offices suggest that so there is time to fill out the paperwork, I was almost immediately seen once I completed everything. Also, my CT scan only took a few minutes after that. I'm giving it 1 less star because the front desk lady who took my information seemed a bit disorganized and confused. Nothing horrible, but she seemed like she wasn't very organized. Also, this place really caters to Asians since it seemed like almost all of their staff was of Asian descent. Despite that, I would definitely go here again if I needed something.

They have horrible customer service. The technician that did my MRI procedure was very nice, but…read morethe front desk people are incredibly rude. I went last week with an authorization for and MRI with and without contrast as well as an X-ray. The lady who took my paperwork asked me if I wanted to get everything done that day. I said yes. The next thing I know, they take me to get the MRI done. When I come out of the room and ask about the x-ray, the receptionist tells me 'we don't have an authorization for an x-ray and we can't do it because you have contrast dye still in your system' I don't know whether or not that's true, but regardless. What's going on in that office that they misplace paperwork and can't even tell you ahead of time that they best thing to do would be to get the x-rays done FIRST?!‍

I recently had to temporarily move back down to Rancho Cucamonga so I had no prenatal care at the…read moremoment and then I found this place! Calling to book an appointment was super easy and fast. Went in to be seen and the whole staff was nice and friendly! Made my visit quick! And scheduled my future appointments with no problem. Loved it here.

I had a horrible experience with them throughout my pregnancy the doctor was always forgetting us…read morein the room and never knew what we were in for and they never transferred my information to the hospital for my delivery . They ignored the hospitals request for my information after they called and emailed several times and never sent anything. I had to get extra medication I didn't need due to their lack of communication and mistakes. Please go to a different provider if you want peace of mind.

Amazing services. Welcoming staff, always a pleasure coming here when I need…read more I've literally got next day appointments and once arrived they get you right away! I highly recommend.

Bad experience they charge you a lot!!!! And the quaulity it's ass, broke my door handle. They did…read morea horrible installation.

This place is awesome. Everytime I need an image of some sort I try to book it here. They're clean,…read morecourteous, friendly, and helpful! It's worth the drive to me, because the roads are relaxing to this destination, sleepy green filled hills. The booking is easy, although they can get busy pretty quickly. The MRIs have always been a breeze with the technician she is so sweet. Tries her best to make it comfortable and quick. Of course the noises from the machine are awful, but given under the circumstances this place gets the job done! Even though I always pay some sort of fee, and have insurance, a bill always comes later in the mail. Gone now 3 times I just expect it. So hopefully if you go here you have insurance policy to help you out or it can be pricey.

I went in for my x-ray. I Did call for an appt beforehand and gave the information required. I…read morechecked in with my ID and Insurance Card. The lobby is clean and roomy with a pleasant atmosphere. I felt relaxed. Edward the receptionist was very welcoming and friendly, gave me a clipboard with paperwork that needed final signatures by me. The Xray technician Laura was very friendly and efficient. I was in and out in less than half an hour. I did need my x-ray results sent to my primary physician as well as the specialist ordering the test and Edward assured my that it would be done. I'm very happy with my experience here and I do recommend this Imaging Center for diagnostic xrays.

If you have another option, you may want to try it out. Here you are given a pre-appointment time…read moreof arrival which is 20 minutes before your actual appointment time, and then they call you 15 minutes after your actual scheduled appointment. The ultrasound technician who assisted me had no social/customer service skills. Good luck!

My experience was great from the start. When I called to check on insurance, I spoke with Hannah…read morewho noticed an issue with my profile, explained it clearly, and kept me updated while on the line and as she worked to resolve it. Great job, Hannah, for your exemplary customer service skills! Check-in for my appointment was smooth. Hannah was helping another client but let us know she'd be right with us. I truly appreciate excellent customer service and don't take it for granted, especially in an age when it often seems overlooked. I didn't get the names of the x-ray technicians, but they were kind and accommodating. I was in pain and couldn't stand, so they found another way to get it done.

I just came here to today 2/26/26 to have a CT scan. From the moment I walked in the ladies behind…read morethe desk were super nice and welcoming. However Maddy my technician who did my CT scan was the absolute best. I've never had such a professional, kind, supportive, informative lab technician who does CTs before. She even got me warm blankets because I'm always so cold. When it was done she helped me up and told me that my Dr will have the results back STAT. She made me feel comfortable and is phenomenal at her job. I sincerely hope that Maddy will be recognized and get the registration that she deserves. If there were more stars to give I'd give them all. That's how comfortable and kind she made me feel in a not so comfortable time.

Today when I went in for my MRI, the check-in process was very quick and easy, and I was seated…read morecomfortably. However, when the MRI technician came to take me into the room and set up the machine, she seemed very careless and not very attentive. She briefly asked what kind of music I wanted, then closed the door and left. I asked how long the procedure would take, and I was told fifteen minutes. Once it started, the noise from the machine was extremely loud and suddenly caused me to develop a headache. I simply endured it for the full fifteen minutes. When it was finished and another staff member came in to open the machine and help me out, I mentioned what happened. He told me that next time I should ask for earplugs. I responded that I hope there won't be a next time soon, as this is not something I experience regularly. In my opinion, patients should be reminded in advance that the noise can be very loud and that ear protection is available. This discomfort could easily be prevented. I feel the staff need to be a bit more attentive and considerate, rather than just treating it as a routine task and moving on. Patients deserve more care and awareness.