I tried this place as hoping it would meet my expectations, but it exceeded all expectations! Shay…read morewas so thorough and explain everything to me in real time while showing me the ultrasound monitor. I couldn't believe the exceptional quality of care and expertise. What a terrific price for a review of all your organs, pelvis, and breasts. Shay even does electrocardiography, so I added that and am so happy knowing what's going on in my entire body now! I went in to see why my abdomen was so bloated and check my dense breasts, and came out with so much more info! Shay even sat with me afterwards giving a full explanation of each area with copies of the report. I will be doing my follow ups here for sure!

Trisha is so amazing very gentle and explained everything. She is very patient and does an amazing…read morejob with explaining everything seen on the screen. We appreciate her doing our OB ultrasound and having great patient/client interactions.

I heard about Thermal Imaging and talked to some people who had tried it…read more Everyone I spoke to about it highly recommended it. I had a full body Thermal Image and was able to provide me with valuable information about my health and offered supportive recommendations. Julie is extremely knowledgeable and made me feel very comfortable. She is compassionate about Thermal Imaging.

From the owner: We offer professional, personalized alternative health screeningsread more

I just came here to today 2/26/26 to have a CT scan. From the moment I walked in the ladies behind…read morethe desk were super nice and welcoming. However Maddy my technician who did my CT scan was the absolute best. I've never had such a professional, kind, supportive, informative lab technician who does CTs before. She even got me warm blankets because I'm always so cold. When it was done she helped me up and told me that my Dr will have the results back STAT. She made me feel comfortable and is phenomenal at her job. I sincerely hope that Maddy will be recognized and get the registration that she deserves. If there were more stars to give I'd give them all. That's how comfortable and kind she made me feel in a not so comfortable time.

Today when I went in for my MRI, the check-in process was very quick and easy, and I was seated…read morecomfortably. However, when the MRI technician came to take me into the room and set up the machine, she seemed very careless and not very attentive. She briefly asked what kind of music I wanted, then closed the door and left. I asked how long the procedure would take, and I was told fifteen minutes. Once it started, the noise from the machine was extremely loud and suddenly caused me to develop a headache. I simply endured it for the full fifteen minutes. When it was finished and another staff member came in to open the machine and help me out, I mentioned what happened. He told me that next time I should ask for earplugs. I responded that I hope there won't be a next time soon, as this is not something I experience regularly. In my opinion, patients should be reminded in advance that the noise can be very loud and that ear protection is available. This discomfort could easily be prevented. I feel the staff need to be a bit more attentive and considerate, rather than just treating it as a routine task and moving on. Patients deserve more care and awareness.

I'm sorry to see so many negative reviews, because my experience was different. I reached out to…read morethe location directly and did not use the central call system. That may be one reason that I did not have the frustration that other reviewers had. This location may havehad a change in Management because the difficult people I used to encounter there at the front desk are no longer a problem, I am delighted to say. Perhaps they have just had better training or read enough yelp reviews to let them know that people were not thrilled With that part of the experience. However, ALL the people I encountered here in December, 2025 were warm and welcoming, and they answered all the pesky questions I have. I know they're busy, but they really went out of their way to help me. That was awesome. The supervisor (lead) ADRIANA was absolutely terrific, as she made sure that all my questions were addressed and she explained the items on the check-in form that I had questions about. She really went the extra mile! Truly exceptional. I was really impressed. Thank you Adriana! At the front desk, ARIANNA was delightful and welcoming, patient and helpful. That's really important for a front desk person to be, when the patient is having a procedure like an MRI or a CT. Well done! She was wonderful. KIM, the technician was terrific, and actually a lot of fun, which made me relax for my MRI. She is a seasoned pro and made everything run smoothly. I was so grateful for that! Impressive. All in all there is NOW a terrific team in this location at 3300 West Coast Highway, Newport Beach. There has been much improvement since I was there last in 2019. Also, of course, the beautiful appearance of the place, like a spa, helps greatly to provide a soothing atmosphere. So yes, I absolutely recommend this WAVE Location. It's also a nice short walk from the parking lot which counts when you are suffering. One thing to remember: they DO offer what is called an "open MRI" which can accommodate bigger or more claustrophobic people. However, it does not mean there is a ton of room above your face, I was surprised to find out. I think THAT particular type of machine is called a "Wide Bore" and I do not know if this parent company has that kind of machine anywhere near me. So it was still fairly claustrophobic for me,although not as much as if it were not "an open MRI". Kim did an impressive job of making me as comfortable as possible. I do think that this is a very good and well run facility and that hopefully people who discover it will see how earnest the people at this location are. (I did receive a call from the general call center trying to book my appointment, but I could barely understand the gentleman. Seems like that may need some attention from this company.)

The slowest receptionist I've ever experienced in my life. Literally took 30 minutes just to get me…read morechecked in and they charged me the wrong thing, didn't order the right x-rays so if the x ray technician didn't catch it would've been missed. Next receptionist had nothing but attitude. Really go anywhere else.

Good news, they got me in right away. Bad news: Everyone…read morecompletely unmasked. I mean there are a lot of older folks coming there for goodness sake. Isn't this a medical facility?!

Great facility, friendly, and fast... at least for me as I was first in for the day. Doctor review…read morewas thorough and very helpful in my understanding of heart and lung issues --- even though I was in the 4th and worst quartile the doctor was clear that my heart looked good, right size and no blockage --- he reviewed the foods and supplements I should take - which I already do - so bottom-line, it's good to understand and see the genetic limitations you might have so I highly recommend this location and staff Steve Parkford

Last time we were here we waited only 5 min, today my husband needs an EKG n lab tests, I also need…read morelab work so we waited 30 min bc of registration for me. The Dems wanted no ID to vote but here they checked n checked my id n checked in the internet etc.. I didn't mind bc everybody here was a paying patient , no migrants w 5 kids coughing in my face n kids running n screaming, it was not fair I'm paying for these foreigners, one time I went home n found out they mixed up samples n I got results fr a dude name Garcia! This kind of negligence can kill you. That happened at FV hospital you can die there they even wanted to operate on me on the wrong side! It was sold now to UCI the county hospital. Why do people complain about this amazing hospital? The Cedar Sinai of OC. You get what you pay for, I'm happy w the quality n excellent service offered here. Thank God Hoag managed to decouple from these 3rd world hospitals n thank to my daddy it was back to Hoag excellence in everything.

My experience with Hoag has been deeply frustrating and has permanently damaged my trust in this…read moreorganization. What I encountered was not a simple billing mistake, but a systemic failure in transparency regarding in-network coverage, referrals, and facility-based billing that left me with unexpected and unjustified financial responsibility. Before receiving care, I took the appropriate and responsible steps to confirm that Hoag--and the specific services I was being referred for--were in network with my insurance plan. I was explicitly told that they were. At no point was I informed that certain departments, facilities, or billing entities within Hoag operate differently or could be considered out of network, despite being part of the same health system and marketed as such. Only after services were rendered did I receive bills indicating that portions of my care were processed as out-of-network, resulting in charges I never would have consented to had accurate information been disclosed in advance. This practice feels intentionally misleading. Patients should not be expected to decipher hidden distinctions between "covered" and "non-covered" facilities or billing entities within the same hospital system--especially when staff affirmatively represent that services are in network. The most concerning part is how casually this issue was handled when I raised it. Instead of accountability, I was met with deflection, contradictory explanations, and an apparent normalization of this practice. Being told after the fact that "some facilities bill differently" or that "certain providers are separate" does not excuse the failure to clearly disclose this information before care is provided. This is not informed consent; it is bait-and-switch billing. Healthcare is stressful enough without patients being put in a position where they feel financially trapped by misinformation. Hoag presents itself as a trusted, patient-centered organization, yet my experience reflected a system more focused on revenue protection than ethical transparency. To be clear: this is not about insurance complexity--this is about being told one thing, relying on that information, and then being billed another way entirely. That crosses a line. Patients deserve honesty, clarity, and full disclosure before care is rendered, not after the bill arrives. I strongly caution anyone considering care at Hoag to get everything in writing, confirm not only the provider but the specific facility and billing entity, and be prepared for the possibility that "in network" may not mean what you are told it means. I would not choose Hoag again based on this experience.

Amazing experience from beginning to the end…read more Need an affordable MRI quick to diagnose unexplained problem. You will almost certainly never get it from your insurance company or will have to wait weeks while referral back and forth. HTC imaging just solve this whole issue. The pricing is very affordable with the amount of scan and result that you got. The peace of mind after the thorough scan of your body is priceless. Appointment was easily made. The great owner Sean was able to put me in in 2 days. And he was so caring and personally assuring throughout the whole process. Identifying possible problems right after. The MRI experience is not as scary as I thought. He assured me in every process and you are not going to stuck inside for hours. He let you came out and back in periodically. The ultrasound process is as amazing as the MRI. This is not the first time I did ultrasound. But he knows exactly where and what to look for and show me exactly what my body is doing at the same time. We got a short consultation right after the scan and a detailed board certified report a few days later. Also, all imaging will be given to you in a flash drive. Amazing service. The only thing is it's a little hard to look for. Remember you are looking for a trailer in a parking marked with Siemens. (See my picture). It's next to the medical building. Will recommend this to anyone who need a comprehensive scan and care for your own body more than your insurance company

3 stars I had an MRI…read moredone here and overall the experience itself was actually pretty good. The technician was very professional, friendly, and made the process quick and easy. Pricing was also very affordable compared to a lot of other imaging centers, which I appreciated. The only downside was the image quality. When I later went in for surgery, my doctor mentioned that the MRI imaging quality was not very good, which makes me think they may be using an older machine or older equipment. That said, the staff experience was excellent and the gentleman helping me was extremely kind and professional. If you're looking for a lower-cost MRI option and a smooth experience, this place works well. But if you specifically need the highest-quality imaging for something serious or surgical, you may want to consider a facility with newer equipment.

I had an appointment this morning for a CT scan and what a nice office. The office staff,…read moretechnicians and overall quality of care were fantastic. The facility was clean and well maintained. I always appreciate quality professional people and service. Fast and efficient. Highly recommended

If your doctor sends you here to take an image, and your paper says, "Pay at the counter (or it…read morewon't be covered by insurance)," my advice is to "keep your receipt." I paid at the counter on the day of service, but they still charged me and insisted that I got the service from them... I sent the receipt to customer service as instructed by the phone (as they only receive a copy of the receipt by FAX...), but no one followed up. A month later, I called customer service again, and they sent me to a supervisor. He was friendly and apologetic. He told me he would have his co-worker fix the issue as he would log off soon. Another month later, I received another bill that deducted my original payment from what they had charged me wrongly... I called customer service again, and they said they would investigate. But this time, I didn't let them go, and they connected me the supervisor, Roger, again, and I didn't hang up until he fixed the issue. It was such a nightmare, and too much hustle. I hope they fix this issue immediately as even a supervisor recognized the issue.

Took my husband for a procedure at Newport Harbor Radiology, front desk receptionist was a bit cold…read moreand just doing her job, did not even look at me for paperwork... would have giving it 5 stars except for the front desk cold people there. However, once my husband was introduced to the radiology area the staff were more than kind and understanding, very personable and treated my husband and me as real human beings not just another chart number! Thank you for your bedside manners appreciate it, especially when a loved one is going through a difficult time in their lives! Nice and clean facility, did not have to wait too long. I recommend this facility!

If you have any questions for the people who run this group, forget it. You seem only to reach…read morebilling, lol, and they are nasty-tempered individuals. There is no office manager to talk to. No one! It's the most poorly run medical group in terms of caring about patients. Also, just this year, my radiology charge was $473. Six months prior to that the same service was $179! NHRA must be getting radiologists from the same places we get fuel oil. After five years, I'm never returning. I will have my imaging done at KECK Medicine of USC. They are a dream to deal with.